I have never been to a more well run, impressive clinic. As a young woman with a recent cancer diagnosis I was immediately connected with their team and with a doctor who…I have never been to a more well run, impressive clinic. As a young woman with a recent cancer diagnosis I was immediately connected with their team and with a doctor who specializes in fertility treatment for patients with cancer. Dr. Rosen was the first doctor I saw after my diagnosis and he was clear, compassionate, took plenty of time to answer my questions and made me feel sure that I would be ok. It was easy to schedule follow up appts and I never waited long at all. From the front desk staff, to the clinic staff to each doctor that I saw., I was endlessly impressed by quality of care, the empathetic staff and the efficiency in the clinic. the clinic was also VERY communicative about how things were progressing and I frequently got calls directly from dr. Rosen to talk about next steps which was very helpful. Overall the experience was very positive and I looked forward to the whole experience during my second round. Anytime I had medical concerns, I promptly received a call from a team member and never had to wait for feedback. THANK YOU!Fertility clinic
UCSF
San Francisco, CA · San Francisco Bay Area · (415) 353-7475
- Website
- crh.ucsf.edu
- Phone
- (415) 353-7475
- Location
- San Francisco, CA

Patient reviews
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80 excerpts on this page91 Google reviews
I am so grateful to UCSF Center for Reproductive Health and the entire team for helping me grow my family. A special shout-out to Dr. Heather Huddleston, the NPs, nurses, MAs, and…I am so grateful to UCSF Center for Reproductive Health and the entire team for helping me grow my family. A special shout-out to Dr. Heather Huddleston, the NPs, nurses, MAs, and staff for their compassionate care and support throughout my journey. Thanks to their expertise, I am now pregnant with my second baby. I couldn’t be more thankful and highly recommend this amazing team! ❤️👶🏻✨I’m now 9 weeks pregnant! I started my first visit with Dr. Mok-Lin and team 1.5 year ago. They’ve done a great job with my fibroids removal and IVF cycles. Everyone are working…I’m now 9 weeks pregnant! I started my first visit with Dr. Mok-Lin and team 1.5 year ago. They’ve done a great job with my fibroids removal and IVF cycles. Everyone are working hard here, their first operation starts 7am and have a team work around the clock all day and sometimes on weekends for emergency cases. Fully respect their work! And different team can cover each other when someone has days off. All of them are professional and compassionate. Also, shout out to my nurse Shem Lewis, who followed up with me through the whole journey, and makes the process easier!I highly recommend Dr. Cedars, who is compassionate, thorough, and extremely knowledgeable. She always took her time to listen to my concerns and address all of my questions. I…I highly recommend Dr. Cedars, who is compassionate, thorough, and extremely knowledgeable. She always took her time to listen to my concerns and address all of my questions. I love how the office is so modern and clean. My office visits have been consistently on time, and Dr. Cedars is always very understanding. I highly recommend UCSF Center for Reproductive Health.I can’t say enough of everyone at the center. We worked with Dr. Cakmak, he was wonderful we listened to all of our concerns and we started the process right away. We also worked…I can’t say enough of everyone at the center. We worked with Dr. Cakmak, he was wonderful we listened to all of our concerns and we started the process right away. We also worked with Dr. Huddleston and Dr. Shapiro both of them were caring and professional. We were lucky to be able to do one retrieval and one transfer to get our little boy who just turned a year old. Traveling almost 5 hours one way for each appointment was worth it. The professionalism and care that everyone there puts into the patients was amazing. We can’t thank everyone at the center enough!Most important comment: do yourself a favor that will save you time and effort, and read "it starts with the egg". I was not happy with the level of communication from the team on…Most important comment: do yourself a favor that will save you time and effort, and read "it starts with the egg". I was not happy with the level of communication from the team on the topic of supplements. It just seems like the people working at this clinic either are not up to date with recent studies, or they just do not care enough to educate the patients. Scheduling is also really difficult. When I show up for an appointment, I find them running so behind schedule that they keep a whiteboard that reports how late they are for the various procedures (it goes between 10 minutes, to 25 or more than 40 minutes late). Being very late is so embedded in the way they work that they even have a system for it. It just makes us patients feel like they just do not care.Dr. Cakmak is wonderful. However, during an appointment in November, he recommended I start medicated cycles. It’s now February and despite calling and messaging his office…Dr. Cakmak is wonderful. However, during an appointment in November, he recommended I start medicated cycles. It’s now February and despite calling and messaging his office repeatedly, sometimes multiple times a week, I have not yet been prescribed. I am promised calls back I never get. I feel low priority given I’m not yet ready for a big ticket procedure. For context my partner and I have done all preliminary testing for treatment, and the appointment in November was the care plan call. Given how emotional and stressful this process already is, I’m surprised at how inconsiderate the administration team is.I had a wonderful experience with Dr Mok-Lin. She and her team helped my husband and I have a successful pregnancy via IVF after cancer diagnosis and surgery. We are so grateful…I had a wonderful experience with Dr Mok-Lin. She and her team helped my husband and I have a successful pregnancy via IVF after cancer diagnosis and surgery. We are so grateful for her expertise!!I cannot say enough positive things about Dr. Shapiro and her team. From the first meeting, we felt very supported, well educated about each step in the IVF process, and were…I cannot say enough positive things about Dr. Shapiro and her team. From the first meeting, we felt very supported, well educated about each step in the IVF process, and were impressed with the kindness and professionalism of all the staff. The IVF process was personally very emotional, at times overwhelming,- YET the UCSF staff were always incredibly responsive both in the messaging portal that I used a lot and over the phone. I ended up going through two rounds of egg retrievals and had some unexpected sad experiences with the first round. Dr. Shapiro and her team were so kind, compassionate, supportive and competent through it all. After two rounds of retrievals (at age 42) we prepared for the transfer. Dr. Shapiro moved around her schedule to be able to do the transfer herself. Our embryo implanted and now I’m writing this review with my three month old daughter sleeping in a wrap on me. We would not have the privilege of having our baby girl without the support and expertise of Dr. Shapiro’s team. In particular, Vivian and Katherine, both on Dr. Shapiro’s team, were so unbelievably patient with me and kind through the whole process. Looking back at the patient portal we exchanged over 172 messages! They went above and beyond to help answer my questions and offer support through a very difficult time. I highly recommend this clinic for IVF and in particular, Dr. Shapiro and her team. Thank you for making a miracle possible for us.Very knowledgeable friendly and caring staff. Facility is super clean and equipped with the latest technology. They are very patient centric and care about your whole experience…Very knowledgeable friendly and caring staff. Facility is super clean and equipped with the latest technology. They are very patient centric and care about your whole experience (from small things like warm gels to cute ovary shaped plush). There are also simply snacks and coffee. What’s nice is they provide hot water kettle for teas and not just coffee and cold water. There is plenty of waiting spaces in and outside of the patient areas and you can work while waiting and they will happily allow you to work for longer hours if you need to. Best experience I can imagine.For surrogacy, there are three main parts: finding an egg donor, choosing a surrogacy agency, and working with an IVF clinic. We started with UCSF Center for Reproductive Care…For surrogacy, there are three main parts: finding an egg donor, choosing a surrogacy agency, and working with an IVF clinic. We started with UCSF Center for Reproductive Care because we had heard it was one of the best fertility clinics in the world—and we are so glad we did. At first, the number of decisions felt overwhelming. But UCSF gave us a carefully curated list of top agencies to consider, which immediately helped narrow our choices. We had already experienced some challenges with donor and surrogate agencies, but with UCSF’s recommendations we quickly found the right fit. Throughout the process, the communication and coordination were exceptional—we always knew the next steps and felt supported at every stage. Dr. Mok-Lin was incredibly professional and knowledgeable, and the entire UCSF care team was kind, attentive, and highly skilled. There’s a reason UCSF is ranked among the best clinics in the world. From start to finish, we felt confident, cared for, and in the very best hands. My husband and I are now expecting a boy, and we will be back to UCSF to have another child in a few years!Transparency on billing and communications from the financial department is horrible here. Every time I have a telemeeting with the doctor, the price mysterious increases after…Transparency on billing and communications from the financial department is horrible here. Every time I have a telemeeting with the doctor, the price mysterious increases after every call even though the length of the call is the same …I had such a positive experience with Dr. Huang and his team. I worked closely with Katrina, a nurse on his team, and both of them provided exceptional care. From start to finish,…I had such a positive experience with Dr. Huang and his team. I worked closely with Katrina, a nurse on his team, and both of them provided exceptional care. From start to finish, I felt incredibly supported, informed, and cared for. Dr. Huang’s expertise, reassuring presence, and thoughtful approach put me at ease. At the beginning of this journey, I felt disheartened by my slightly lower AMH levels and low follicle count for my age. However, Dr. Huang carefully tailored a medication dosage that worked best for me during the stimulation process, and I couldn’t be happier with the outcome. Fifteen eggs were retrieved yesterday, and thirteen were successfully frozen. Katrina was equally amazing. She was always prompt, kind, and thorough in answering all of my questions. The entire team made what could have been a stressful process feel smooth and manageable. I’m truly grateful to have been under their care and would highly recommend them to anyone seeking a skilled, compassionate, and responsive medical team. I'm honestly blown away by UCSF’s fertility clinic. Every person I encountered, from the doctors and nurses to the phlebotomists, anesthesiologists, and admin staff, was exceptional. There’s a reason this clinic is ranked as the number one fertility clinic in California and among the top five in the nation—they’ve truly earned that reputation. Thank you again from the bottom of my heart.I have been a patient at the UCSF Center for Reproductive Health, off and on, since 2013. Dr. Rosen has been my doctor each time that I have returned. It is notable that each time…I have been a patient at the UCSF Center for Reproductive Health, off and on, since 2013. Dr. Rosen has been my doctor each time that I have returned. It is notable that each time I return, I contact Dr. Rosen’s care team. Let me start by saying that I have personal experience being a patient at a handful of different hospitals and the “bedside manner, care, empathy, and kindness” that UCSF has treated me with has been the most consistent regardless of which department I am visiting. Their Center for Reproductive Health is no different. From the moment you step in line to check in to the moment you step out after you have received the care you need. Infertility is a challenging enough issue to deal with without having to worry about the type of care you may receive when navigating through it. It is of the utmost importance that you are surrounded and supported by a knowledgeable, compassionate, patient, and kind care team throughout this process. This is what Dr. Rosen, and his care team have given me every time I return to “try again.” I would not have my amazing 7-year-old son, today, without them.Dr. Mok-Lin and her team are top notch! With as many patients as this esteemed clinic sees, i was worried my husband and I would feel like ‘just a number’. We were so pleasantly…Dr. Mok-Lin and her team are top notch! With as many patients as this esteemed clinic sees, i was worried my husband and I would feel like ‘just a number’. We were so pleasantly surprised to have had a wonderful experience where we felt …I can't say enough good things about Dr. Heather Huddleston and the entire team at UCSF CRH. Dr. Huddleston is truly one of the best providers I've ever had the privilege of being…I can't say enough good things about Dr. Heather Huddleston and the entire team at UCSF CRH. Dr. Huddleston is truly one of the best providers I've ever had the privilege of being cared for — her combination of incredible skill and her comforting bedside manner made me feel safe and hopeful through my care journey. I came to her with complications from a previous miscarriage that resulted in scarring in my uterus, which required highly-specialized treatment. My husband and I felt cradled and supported by Huddleston's care team, the outstanding nursing staff, the care coordinators, and the entire UCSF CRH team. Now that I've successfully "graduated" from their care, I would recommend Dr. Huddleston and UCSF to anyone seeking care in their fertility journey.Great appreciated the care provided by Dr. Rosen. It matters a great deal to me that my doctors are well-credentialed, experienced, knowledgeable, and can explain complex concepts…Great appreciated the care provided by Dr. Rosen. It matters a great deal to me that my doctors are well-credentialed, experienced, knowledgeable, and can explain complex concepts in plain English. Dr. Rosen met all of these criteria. The journey that patients go on with CRH is often expensive and stressful. The outcomes can be life affirming or devastating. You’d want someone to give you the best advice with the data available to make the best decisions. I relied heavily on Dr. Rosen and went to him with numerous questions, and I would say the result was a success. He's not what one would necessarily describe as warm and fuzzy, but frankly, I didn't care about that. I had regular OB/GYN providers outside of SF who couldn't have been warmer and fuzzier, but on multiple occasions, they were incompetent and caused me immense mental aggravation and unnecessary expenses. When one of them appeared to have failed at a routine procedure, Dr. Rosen even offered to step in to help. As for CRH itself, the staff are professional and pleasant (Cathy was especially helpful), and the facilities are first rate. I would note though that it requires a fair amount of self-initiative to "get going." For instance, I was given a checklist after my initial consultation with Dr. Rosen, and some of the items, including those that involved services outside of CRH, were very time consuming. No one checked on me to see how much progress I was making. I misread one of the checklist requirements and the coordinator did not correct me at first. That misunderstanding ended up delaying my timeline significantly. Advice to other patients, it might be helpful to schedule a regular call with the clinic if you’re serious about getting going on something that has a long lead time. That way, you can make sure you’re staying on track. In any case, I would recommend working with Dr. Rosen and his team.Successful pregnancy on the first try! I worked with dr.Fujimoto team. The whole team were very kind and helpful. The process was easy and clear instructions. I trusted dr.…Successful pregnancy on the first try! I worked with dr.Fujimoto team. The whole team were very kind and helpful. The process was easy and clear instructions. I trusted dr. Fujimoto and his team with …After a traumatic MMC in November 2022- it took me being not listened to by countless other doctors to finally find myself diagnosed with Ashermans Syndrome in May 2023. Once…After a traumatic MMC in November 2022- it took me being not listened to by countless other doctors to finally find myself diagnosed with Ashermans Syndrome in May 2023. Once diagnosed I decided to come to UCSF to see Dr Huddleston and her …I am beyond grateful that I chose UCSF for my infertility journey. STELLAR MEDICAL PRACTICES & BEDSIDE MANNERS I got a referral from my OB/GYN to Dr. Cedars or Dr. Rosen and chose…I am beyond grateful that I chose UCSF for my infertility journey. STELLAR MEDICAL PRACTICES & BEDSIDE MANNERS I got a referral from my OB/GYN to Dr. Cedars or Dr. Rosen and chose Dr. Cedars. They are both excellent practitioners, clearly regarded by other clinicians as having the best results in the field. Dr. Cedars is possibly THE world expert on infertility, including egg freezing and IVF. She runs much of the leading-edge research published in medical journals herself and is aware of all the most recent studies. And she takes a very practical, down-to-earth outlook with all the data she has access to. The other doctors are also all excellent. The clinic monitors success rates across clinicians very carefully to ensure that anyone whose rates are not as strong is coached successfully or managed out. The same is true of the embryologists who are just as important as the doctors themselves: they are monitored closely and only work on the part of the process that they excel at. Unlike other clinics that are potentially trying to make money off of IVF or fertility treatments, you can trust that UCSF is giving you the best medical advice and treatment available. OTHER STAFF For the most important appointments, Dr. Cedars made sure she'd be there herself. They can time your cycle around that, and given how unusual my situation was, she thought it important to manage those herself. A lot of the monitoring appointments are conducted by nurse practitioners or a younger doctor. All of them were effective and kind. My case was quite unusual. If they had confusions, they contacted the supervising doctor immediately, and then my own doctor (Dr. Cedars) would call me the same day to clarify even further what had happened and confirm if she agreed with the advice the doctor on duty that day had shared. My nurse at one point seemed incompetent at understanding what we were doing and why, which made her an ineffective go-between as she was handling most of the communication between me and Dr. Cedars. She was quickly managed out and replaced by a new one who was much better. Do make sure you understand your situation, be an advocate for yourself, and do your own online research to know what questions to ask... especially if you are communicating with many different nurses. This would be true at any clinic, from what I've heard from friends. BILLING I see other reviews have complained about billing. I didn't face any such issues. The billing department was always very easy to reach, cooperative, and clear... and worked hard to offer me the best pricing possible. They offer two options: self-pay (which is about 50% off the regular pricing) or insurance. Usually UCSF requires you to have the whole cycle either billed as self-pay or to insurance from the outset, so it's important to know what your insurance will and won't cover before you choose which way to go. Insurance in California tends to be abysmal for IVF, unless you work at a big company that offers extra support. In my case my insurance had told me previously that they do cover IVF but this turned out to be a mistake which UCSF discovered when they submitted a request for pre-approval. We realized eventually that my insurance covers the monitoring appointments but not the IVF cycle. UCSF proposed a hybrid custom model for me in which we'd charge all the monitoring to insurance and the remainder of appointments to me, which was very helpful. COST OF MEDICINES Medicines are not cheap, especially for ovarian stimulation. UCSF works with discount pharmacies to help self-pay patients get better rates... I think they ended up about 50% off which was very helpful. One confusing thing is they sometimes put orders into several different pharmacies, including specialty fertility pharmacies. It can be hard to track what is coming from which one so monitor this carefully.After months of receiving confusing and frankly unsupportive care and attention for my fertility and women's health matters, I was completely blown away and grateful for the team…After months of receiving confusing and frankly unsupportive care and attention for my fertility and women's health matters, I was completely blown away and grateful for the team at UCSF. After a strong recommendation from a friend of mine who is the same age and had a similar complex fertility journey, I have started my journey to work with them, and there was such attention to detail in understanding not only the health matters that need most attention, but the best order in which they can and should be addressed. I received sound and supportive medical advice, and also felt like solutions were possible to address what otherwise seemed extremely overwhelming. The patient centered care, along with having deep care and practice for the areas of women's health and fertility, was amazing.Had a great experience at UCSF Center for Reproductive Health with Dr. Joie Guner. She diagnosed an emergency health condition I had, and I subsequently continued my care with…Had a great experience at UCSF Center for Reproductive Health with Dr. Joie Guner. She diagnosed an emergency health condition I had, and I subsequently continued my care with her, resulting in a successful pregnancy. I am now at 29 weeks …I cannot recommend Dr. Shapiro and her team at UCSF CRH enough. They were extremely communicative, thorough, kind and always available for questions and concerns. They were very…I cannot recommend Dr. Shapiro and her team at UCSF CRH enough. They were extremely communicative, thorough, kind and always available for questions and concerns. They were very accommodating to my work schedule which made the process go smoothly. I would recommend UCSF CRH for anyone interested. The support from the team was exceptional!After three unsuccessful rounds of IVF elsewhere — including a trip to the ER — a friend referred me to Dr. Evelyn Mok-Lin, and I’m so grateful they did. In just one cycle, Dr.…After three unsuccessful rounds of IVF elsewhere — including a trip to the ER — a friend referred me to Dr. Evelyn Mok-Lin, and I’m so grateful they did. In just one cycle, Dr. Mok-Lin was able to retrieve two healthy, viable embryos. Her expertise, precision, and care truly made all the difference. From start to finish, the experience with her team was exceptional. Communication was always prompt and thorough, and their system walks you through every step of the process with clear, informative videos that help you feel prepared and supported. The staff is incredibly attentive, responsive, and genuinely caring — I felt like I was in the best hands throughout the entire journey. I couldn’t recommend Dr. Mok-Lin and her team more highly for IVF treatment. They gave us renewed hope and delivered results beyond what we thought possible.I had an incredible experience at UCSF, especially with Dr. Rosen. From beginning to end, Dr. Rosen and his team demonstrated the highest level of professionalism, compassion, and…I had an incredible experience at UCSF, especially with Dr. Rosen. From beginning to end, Dr. Rosen and his team demonstrated the highest level of professionalism, compassion, and flexibility. They went above and beyond to accommodate our …Whenever I go into a new medical practice, I intentionally approach with some caution and skepticism and keep my expectations balanced. With each and every visit during my…Whenever I go into a new medical practice, I intentionally approach with some caution and skepticism and keep my expectations balanced. With each and every visit during my fertility journey at UCSF in Mission Bay, my protective skepticism …The UCSF Center for Reproductive Health is truly exceptional in every way. After many years of trying to conceive, we finally found success here, and we couldn't be more grateful.…The UCSF Center for Reproductive Health is truly exceptional in every way. After many years of trying to conceive, we finally found success here, and we couldn't be more grateful. One of the standout aspects of this clinic is its group practice model. Having multiple MDs involved in my treatment plan made a world of difference. Instead of relying on just one doctor's opinion, I had the benefit of several highly experienced professionals weighing in on my care. This collaborative approach gave me confidence that I was receiving the best possible treatment tailored specifically to my needs. The entire team at UCSF is dedicated, knowledgeable, and compassionate. From the front desk staff to the nurses and doctors, everyone we encountered made us feel supported and cared for throughout our journey. Their expertise in reproductive health is unmatched, and their commitment to helping families achieve their dreams is evident in everything they do. If you are looking for the best fertility clinic, look no further than the UCSF Center for Reproductive Health. They are simply the best at what they do, and we are forever grateful to them for helping us build our family.After getting diagnosed with breast cancer, my oncologist suggested Dr. Rosen and his team for egg preservation, and I'm very grateful she did! I arrived there in one of the most…After getting diagnosed with breast cancer, my oncologist suggested Dr. Rosen and his team for egg preservation, and I'm very grateful she did! I arrived there in one of the most tender times of my life, and Dr. Rosen, Hannah, and the whole team walked me through everything. They checked in on me daily while taking medications and even provided information for programs that lessened the financial burden of the medication costs for those diagnosed with cancer. I also had the most incredible nurses throughout the process and day of, who calmed my nerves and made me feel supported the whole way through. If you're thinking about going to UCSF, especially if you're (unfortunately) going through cancer, this is the team to see. They have decades of experience studying this and are a pleasure to work with.After four years of infertility, we’re overjoyed to finally be holding our daughter—and we owe so much of that to Dr. Cakmak and the entire team at the UCSF Center for…After four years of infertility, we’re overjoyed to finally be holding our daughter—and we owe so much of that to Dr. Cakmak and the entire team at the UCSF Center for Reproductive Health. Dr. Cakmak is an extraordinary doctor. His deep expertise and thoughtful approach made an incredibly difficult journey feel manageable. We always felt we were in the best possible hands. The entire CRH team was equally wonderful. From the nurses to the phlebotomists to the admin staff, everyone treated us with kindness and respect. We’re endlessly grateful to this team for helping bring our daughter into the world. If you're looking for fertility care that is both world-class and deeply human, this is the place.I just completed my egg freezing cycle at UCSF and had a good experience. My initial consult was with Dr. Guner, but most of my communication was with her team, especially…I just completed my egg freezing cycle at UCSF and had a good experience. My initial consult was with Dr. Guner, but most of my communication was with her team, especially Princess, who was absolutely wonderful and kept everything on track. Monitoring appointments and the procedure itself were handled by whoever was on staff that day, which I didn’t mind at all, since everyone I interacted with was fantastic. I felt well cared for and informed the whole way through. Highly recommend UCSF if you’re considering egg freezing.Dr. Heather Huddleston and her team are fantastic! It’s hard sometimes to feel seen and heard by your doctors. That’s not the case here. I felt every aspect of this department…Dr. Heather Huddleston and her team are fantastic! It’s hard sometimes to feel seen and heard by your doctors. That’s not the case here. I felt every aspect of this department truly cares for their patients. Everyone was so friendly, informative and caring. I was walked through every step of the way. UCSF reproductive health has persuaded me to switch all my medical care to UCSF now!I cannot say enough good things about Dr. Rosen and the entire team at UCSF Center for Reproductive Health. After two successful treatments, I’m beyond grateful for the…I cannot say enough good things about Dr. Rosen and the entire team at UCSF Center for Reproductive Health. After two successful treatments, I’m beyond grateful for the compassionate, evidence-based care I received throughout the process. Dr. Rosen is not only incredibly knowledgeable and professional, but also truly takes the time to explain every step. I felt confident and supported at every point in my journey. A special shoutout to Nurse Cathy, who was absolutely amazing. She was warm, responsive, and incredibly helpful—whether it was answering questions, coordinating care, or simply offering reassurance during stressful moments. Her support made a huge difference, and I always felt like I was in the best hands. This team is exceptional, and I would recommend Dr. Rosen and his staff to anyone seeking reproductive care. Thank you for helping us to build our family!UCSF was great! The office was warm and friendly, and felt very welcoming. I had a consult with Dr Mok-Lin and really liked her. She was very clear and patient, and I appreciated…UCSF was great! The office was warm and friendly, and felt very welcoming. I had a consult with Dr Mok-Lin and really liked her. She was very clear and patient, and I appreciated her mix of positivity and practical opinions and advice. We didn’t move forward for family reasons but I would have been very comfortable with and happy to work with her and her team if we had.I have had a great experience as a patient at UCSF CRH. I came for an initial fertility consultation with Dr. Guner, who helped me get the scans needed to correctly diagnose a…I have had a great experience as a patient at UCSF CRH. I came for an initial fertility consultation with Dr. Guner, who helped me get the scans needed to correctly diagnose a previously misdiagnosed uterine anomaly. Dr. Guner performed two …I don’t typically post reviews however, as the services offered at this clinic can so profoundly help families I wanted to share my positive feedback. While there are many…I don’t typically post reviews however, as the services offered at this clinic can so profoundly help families I wanted to share my positive feedback. While there are many challenges and uncertainties throughout the fertility journey, Dr. Rosen and the entire care team at UCSF Center for Reproductive Health have been so thoughtful, compassionate and attentive throughout the entire process. During each exam and meeting the team has taken care to make sure we feel comfortable and well informed. I feel very lucky to have access to the reproductive services that UCSF offers, and to work with this incredibly patient and caring team. With each step in the process, Dr. Rosen and his team have taken the time to ensure my spouse and I have a full understanding of our options while maintaining realistic expectations for possible outcomes. They proactively work to meet our unique needs and provide consistent support throughout the physical and emotional ups and downs of the process. We can’t thank the team enough!I cannot recommend Dr. Fujimoto and his team highly enough. I am a surgical resident coming quite a long distance from SF (my drive into the city was literally 3 hours some…I cannot recommend Dr. Fujimoto and his team highly enough. I am a surgical resident coming quite a long distance from SF (my drive into the city was literally 3 hours some days!), and I consider the extra time and distance well worth it. I had looked into other practices for egg freezing and found CRH to have the best communication and ease of scheduling. Furthermore, from the very beginning, the entire team was knowledgeable, compassionate, and eager to help me reach my goals. Throughout my care, I was able to reach a member of my care team 24/7, and each member was great at calming my nerves and answering my questions. Dr. Fujimoto is very knowledgeable and was realistic throughout the entire process, which I very much appreciated! Dr. Anaya performed my procedure and I was very pleased with the outcome. I have already recommended CRH to residents in my program, and have told them all it is worth the drive!I had a fantastic experience with Dr. Shapiro and all the nurses at UCSF. Throughout the treatment, I felt so supported and in good hands. The facility is so comfortable, clean,…I had a fantastic experience with Dr. Shapiro and all the nurses at UCSF. Throughout the treatment, I felt so supported and in good hands. The facility is so comfortable, clean, and professional. The results of the treatment were positive. I would go back to UCSF again in the future for any future needs!I had an incredible egg freezing experience with Dr. Fujimoto and the entire care team at UCSF. Their expertise and thoughtful approach to my process given my specific needs made…I had an incredible egg freezing experience with Dr. Fujimoto and the entire care team at UCSF. Their expertise and thoughtful approach to my process given my specific needs made the process much more positive than I had experienced last time, and than I thought was possible. Everyone I interacted with was incredible, and I felt supported and cared for every step of the wayI don’t like to leave reviews anything less than 5 stars but I must admit, I am not having the best experience at this facility. Reading through other reviews, I’m seeing many…I don’t like to leave reviews anything less than 5 stars but I must admit, I am not having the best experience at this facility. Reading through other reviews, I’m seeing many other people having issues with communication and billing. I have experienced the same. Insurance doesn’t cover much of what they offer and the initial “estimate” we were verbally provided has now almost doubled. We’ve had to e mail the staff and thankfully get some of that waived. But for a facility of this stature, it is simply not acceptable. I regret being so optimistic and being more stern in the beginning about seeking clarity in the strategy and billing expectations. None of that is ever provided. I am grateful to be in a position to afford this expense but many families could experience major setbacks in their life plans simply by not having the clarity they deserve upfront and that doesn’t feel fair. My hope is the billing team reads this review, and all the others, and makes a commitment to being more empathetic of their clients/patients.Before starting my review of UCSF, I want to mention that this was the second hospital that I visited for Infertility treatments. The initiated treatment with Kaiser and it wasn't…Before starting my review of UCSF, I want to mention that this was the second hospital that I visited for Infertility treatments. The initiated treatment with Kaiser and it wasn't terrible, my nurses were wonderful and were the reason I …Dr. Marcelle Cedars is an exceptional physician—both highly experienced and very thoughtful in how she approaches patient care. What stood out to me immediately is that she does…Dr. Marcelle Cedars is an exceptional physician—both highly experienced and very thoughtful in how she approaches patient care. What stood out to me immediately is that she does not take a one-size-fits-all approach. She really takes the time to understand your history and think critically about what will actually work for your specific situation. In my case, I came to her after two unsuccessful IVF cycles that resulted in no embryos due to fragile eggs and poor response to medications. She approached my case very differently. She carefully reviewed my prior cycles, consulted with her broader clinical team, and developed a plan that was tailored across multiple dimensions, including a gentler medication protocol and a different approach to fertilization and testing. She is also very clear and direct in how she communicates.I’m so grateful for Dr. Huang’s expertise and care throughout this process. His thoughtful good luck wishes the day before the procedure truly meant a lot and helped ease my…I’m so grateful for Dr. Huang’s expertise and care throughout this process. His thoughtful good luck wishes the day before the procedure truly meant a lot and helped ease my nerves. The medications he prescribed were exactly what my body needed. I responded really well to them and ended up with the double-digit mature eggs I had hoped for. The procedure went smoothly, and I couldn’t be happier with the results. Thank you, Dr. Huang, for your dedication, support, and professionalism.Dr. Rosen is a brilliant physician. While I didn't see him every visit, he was certainly the brains/quarterback behind our entire treatment and I'm grateful for. From the very…Dr. Rosen is a brilliant physician. While I didn't see him every visit, he was certainly the brains/quarterback behind our entire treatment and I'm grateful for. From the very beginning, he took on our case with compassion, confidence, and an unwavering commitment to helping us grow our family—even when things were medically complex. Dr. Rosen is kind of a mad genius type and when you have a difficult case, you want a mad genius on your side. I could tell he was personally invested in finding a solution. He never gave up, was constantly thinking outside the box, adjusting protocols, and staying one step ahead.[Dr. Maren Shapiro] took the time to listen to my concerns and made sure I felt comfortable discussing my health journey...combines her extensive medical knowledge with genuine…[Dr. Maren Shapiro] took the time to listen to my concerns and made sure I felt comfortable discussing my health journey...combines her extensive medical knowledge with genuine compassion...she explained everything clearly...ability to make me feel like a valued partner in my careIn just one cycle, Dr. Mok-Lin was able to retrieve two healthy, viable embryos. Her expertise, precision, and care truly made all the difference...I felt like I was in the best…In just one cycle, Dr. Mok-Lin was able to retrieve two healthy, viable embryos. Her expertise, precision, and care truly made all the difference...I felt like I was in the best hands throughout the entire journey. I couldn’t recommend Dr. Mok-Lin and her team more highly for IVF treatment...incredibly kind, knowledgeable, and supportive every step of the way. Their communication was always prompt, clear, and thorough, and they made sure I felt informed and cared for throughout the entire IVF processDr. Fujimoto was direct and set expectations...practices on a more conservative side, using IVF over IUI with our Progyny benefits, which also slants more conservative to avoid…Dr. Fujimoto was direct and set expectations...practices on a more conservative side, using IVF over IUI with our Progyny benefits, which also slants more conservative to avoid multiples...never felt rushed in our appointments...eSET is preferred...always left time for questions...using the DNA testing options to give the embryos the highest chance of successI've never met Dr. MokLin in person. We've had several video visits with her but her plan of care feels very generic. We went to her specifically for a doctor who specializes in…I've never met Dr. MokLin in person. We've had several video visits with her but her plan of care feels very generic. We went to her specifically for a doctor who specializes in Endometriosis patients and she seems to know less about the disease than I do. Many red flags with meds that many Endo Experts now avoid for Endo patients. Other factors seemed to be left behind like monitoring TSH & progesterone levels.Dr. Huddleston was polite, engaging, respectful, and listened to both my concerns and those of my partner...was very honest and willing to work with a more compressed timeline due…Dr. Huddleston was polite, engaging, respectful, and listened to both my concerns and those of my partner...was very honest and willing to work with a more compressed timeline due to insurance coverage limits...she is the head of the egg donor program at UCSF, so that positions her incredibly well to help us as a gay male coupleDr Mok Lin is clearly very knowledgable and nice. She shows an appropriate amount of compassion, but it feels very difficult to get an appointment with her. I felt like my…Dr Mok Lin is clearly very knowledgable and nice. She shows an appropriate amount of compassion, but it feels very difficult to get an appointment with her. I felt like my treatment should have been better adjusted to my specific circumstances but I didn't feel like I had enough time with her to discuss this...Be ready to advocate for whatever time you want and need with her, do not expect that she will reach out for check ins or adjust your treatment without you asking first.Dr. Rinaudo was very thorough, meticulous, and had a deep understanding of Asherman's Syndrome...only saw him a few times throughout the ten or so months...add some additional…Dr. Rinaudo was very thorough, meticulous, and had a deep understanding of Asherman's Syndrome...only saw him a few times throughout the ten or so months...add some additional interventions the following cycle (Trental medication; platelet-rich plasma)...second IUI cycle was successfulIt's hard to really describe her [Dr. Evelyn Mok-Lin] as a provider because I saw her twice and spoke with her once on the phone. She's very direct and will answer all your…It's hard to really describe her [Dr. Evelyn Mok-Lin] as a provider because I saw her twice and spoke with her once on the phone. She's very direct and will answer all your questions. I like that in a provider. What I did not expect to want was more compassion and ideas for treatment. I have done a lot of reading and there's a lot of diagnostic work ups we could be doing to improve the next cycle. I didn't really feel like she thought about my care plan too much. It didn't feel like I was getting patient-centered care in her hands.dr. Huddleston is amazing. I was so lucky to work with her...listened and took time to work with me and my care...so good at what she does. Skilled in research and in care...she…dr. Huddleston is amazing. I was so lucky to work with her...listened and took time to work with me and my care...so good at what she does. Skilled in research and in care...she cared for me. Explained options and routs and really supported me...advanced scarring and fibroids...saw her for 3 separate procedures to “fix” my uterus...she is a well Know scar specialist...After all of my procedures and time to heal I was cleared by her to pursue embryo transfer at my original clinicDr. Fujimoto was knowledgeable and direct and I am happy with the outcome of my cycle. I only saw him twice but was able to get in touch with him when I had questions throughout…Dr. Fujimoto was knowledgeable and direct and I am happy with the outcome of my cycle. I only saw him twice but was able to get in touch with him when I had questions throughout the cycle...took the time to answer all my questions and I did not feel rushed during the appointments...I am really happy with the outcome of my cycle...Short protocol of Menopur + Gonal F.She [Dr. Segal] was extremely patient and reassured me when I had numerous questions. I never felt rushed and she gave me her full attention during each visit. She made me feel…She [Dr. Segal] was extremely patient and reassured me when I had numerous questions. I never felt rushed and she gave me her full attention during each visit. She made me feel safe and comfortable during the uncertain times...was prompt in getting back to me, great communicator and reassured us through every step. I appreciate her willingness to listen to all my concerns without judgment...Dr. Segal made me feel much more comfortable about the whole thing. It was like talking to a friend that happened to be an expert in fertility...conversations never felt stuffy,…Dr. Segal made me feel much more comfortable about the whole thing. It was like talking to a friend that happened to be an expert in fertility...conversations never felt stuffy, disconnected, or judgmental - she was super supportive, compassionate, and kindly direct...The only bummer is that she wasn't a consistent contact point the entire way through. But this is less about her as a Dr., and more about the way UCSF operates.Dr Jaswa is very empathetic and personable...We have joint decision making with her...low ovarian reserve...feel like I am talking to my honest and compassionate doctor…Dr Jaswa is very empathetic and personable...We have joint decision making with her...low ovarian reserve...feel like I am talking to my honest and compassionate doctor friend...takes into account my family, my financial circumstances, my personal background...is also realistic without being cold or meanEvery time we talk to Dr. Noel, we both breathe a sigh of relief. She's incredibly compassionate but also can speak to the reality of the situation. She'll came up with new…Every time we talk to Dr. Noel, we both breathe a sigh of relief. She's incredibly compassionate but also can speak to the reality of the situation. She'll came up with new methods/protocols after our failed 3 cycles in 2021, figuring that it was better to start stims 5 days or so into my cycle and also switching to conventional IVF instead of ICSI for fertilization. She's really adaptable, isn't at all arrogant about her opinions, really a joy to work with...She [Dr. Segal] is very compassionate and really explains things well. She respected that I was a scientist and came armed with data. Also took time to explain the emotional side…She [Dr. Segal] is very compassionate and really explains things well. She respected that I was a scientist and came armed with data. Also took time to explain the emotional side of things...She can be short when she is busy. But she really means well and if she is short, follow-up with her at a better time and she will respond compassionately...Dr. Mok-Lin is truly a doctor who genuinely cares about her patients, is empathetic, and does everything in her power to help everyone on their journey...always made sure we had…Dr. Mok-Lin is truly a doctor who genuinely cares about her patients, is empathetic, and does everything in her power to help everyone on their journey...always made sure we had in-person interactions...confident, knowledgeable and can explain things in an understandable wayDr. Fujimoto was very focussed on our desired outcome. There was not a lot of hand-holding or compassionate doctoring, but that was not what we were looking for...After our first…Dr. Fujimoto was very focussed on our desired outcome. There was not a lot of hand-holding or compassionate doctoring, but that was not what we were looking for...After our first cycle failed to produce any viable embryos, [he] changed protocols and the new protocol worked well for me...We transferred one PGS normal embryo..Dr Jaswa is incredibly warm and compassionate. UCSF is a teaching hospital so I didn't always get to see her...Nonetheless I felt like Dr Jaswa truly cared about how I was…Dr Jaswa is incredibly warm and compassionate. UCSF is a teaching hospital so I didn't always get to see her...Nonetheless I felt like Dr Jaswa truly cared about how I was feeling, how I was responding to treatment, and how I felt about the outcomes...made herself available to answer questions. I never felt rushed when I spoke with her. I was disappointed in the number of eggs retrieved in my first cycle, so Dr Jaswa reviewed my medications and how I responded and proposed a new protocol for my second cycle, which was more successful...[Dr. Huddleston] took the time to answer any questions we have. But I’m pretty sure she will not remember me if I were to speak with her today...never felt like she was rushing us…[Dr. Huddleston] took the time to answer any questions we have. But I’m pretty sure she will not remember me if I were to speak with her today...never felt like she was rushing us out the door...set a plan for us in place that was easy to follow. I don’t think she made us do anything too extreme or unnecessary as she knew we were paying out of pocket...recommended that we keep trying naturally or can do an IUI...Dr. Cedars will strongly encourage an elective single embryo transfer...is very intelligent and is very busy. More times than not you will be seeing others doctors on her time,…Dr. Cedars will strongly encourage an elective single embryo transfer...is very intelligent and is very busy. More times than not you will be seeing others doctors on her time, all of which who are very friendly and have good bedside manner...the medications she prescribed for my egg retrieval were spot on. I was at risk for Hyper Ovarian Stimulation and she wanted to keep my dosage pretty low, we got a FANTASTIC result, of 31 eggs retrieved, 14 of which turned into 5-6 day blastocysts. When it came to my first transfer, we did a transfer without antagonist. The first transfer did not result in pregnancy, and now we are awaiting an appointment to change our protocol.Dr. Huddleston sticks with evidence based practice. If there isn't a lot of research on it, she doesn't recommend it. If you're interested in some super new, cutting edge approach…Dr. Huddleston sticks with evidence based practice. If there isn't a lot of research on it, she doesn't recommend it. If you're interested in some super new, cutting edge approach you'll have to bring it to the table yourself. She generally sticks with the tried and true fertility treatments...checked in with me personally by either scheduling an office chat or a simple phone call...She did encourage us to transfer 2 fresh embryosDr. Noel has a warm manner during consultations, offers good explanations and recommendations, while treating me like an intelligent partner. I'm not yet sure if she is adapting…Dr. Noel has a warm manner during consultations, offers good explanations and recommendations, while treating me like an intelligent partner. I'm not yet sure if she is adapting her treatment recommendations appropriately for me to get results, as I am still in the midst of treatment. Her coordinating staff and nurses, however, were always very rushed, and created additional stress in the process as they often seemed more focused on checking everything off their list than supporting me or providing information to me through the process.Dr. Noel has incredible bed side manner and importantly, it is natural. It's a part of who she is to be kind and compassionate. I received personal phone calls from her whenever…Dr. Noel has incredible bed side manner and importantly, it is natural. It's a part of who she is to be kind and compassionate. I received personal phone calls from her whenever there was sensitive information and she is always willing for follow up calls and appointments...Dr.Noel recommended to only transfer one due to my fertility. After a miscarriage the first transfer, my partner and I requested to do multiple embryo transfer and while she did not advise due to the higher likelihood of a twin pregnancy and the challenges of that, she allowed us to pursue this.[Dr. Mitch Rosen's] preference is eSET but given I had two failed ones, on my third transfer, doctor was ok putting in two...took the time to go through any questions my husband…[Dr. Mitch Rosen's] preference is eSET but given I had two failed ones, on my third transfer, doctor was ok putting in two...took the time to go through any questions my husband and I had. I would say though that you need to be prepared with questions and to advocate for yourself. He will not "handhold" you through the process so I can see where people may feel like a number. Do some of your own research and with that he will provide you with more information that you probably want/need.[Dr. Segal] was helpful in explaining my infertility diagnosis. She was compassionate and helpful with a polyp removal surgery and subsequent biopsy. However, early on it seemed…[Dr. Segal] was helpful in explaining my infertility diagnosis. She was compassionate and helpful with a polyp removal surgery and subsequent biopsy. However, early on it seemed like she had too many patients and did not know about my specific case until the meeting itself...She mostly provided me personal attention, but let my case slip through the cracks causing professional team miscommunications...Dr Noel was very warm during our initial consultation. She also called me personally when we needed to cancel my first IUI cycle because I "over responded" to the Letrazole...I…Dr Noel was very warm during our initial consultation. She also called me personally when we needed to cancel my first IUI cycle because I "over responded" to the Letrazole...I don't think she was aggressive enough in my first set of treatments given my age and how many children I wanted. When I got a second option, the new Dr (who I prefer) told me she never would have started with fertility meds only without including IUI. I also had to cancel a cycle which I disagreed with (and the new Dr did also)Dr. Mok-Lin has always been patient in answering our questions and never rushed us through any appointments...protocols were tweaked in hopes of improved outcomes...we were…Dr. Mok-Lin has always been patient in answering our questions and never rushed us through any appointments...protocols were tweaked in hopes of improved outcomes...we were supported and walked through the different options...If bad news was delivered, it was done so in a sympathetic mannerHe [Dr. Mitch Rosen] was able to comprehensively assess our case & then fine tune our IVF protocol to produce results that we were not able to achieve until then. We went from…He [Dr. Mitch Rosen] was able to comprehensively assess our case & then fine tune our IVF protocol to produce results that we were not able to achieve until then. We went from feeling like we may very well not be able to conceive at all to having many healthy embryos now “in the bank” and will be attempting implantation for pregnancy soon. Dr. Rosen was very conscientious about answering all of our questions and also incorporated our own preferences and input. We are immensely grateful to Dr. Rosen and so very lucky to have been able to work with him. September 2020 UPDATE: Our fertility journey was very long and challenging, but Dr. Rosen guided us through and now we are pregnant!!! He and his clinical nurse manager Liz Gomes were extraordinary. They have been so smart, caring, patient, professional and supportive. We could not have been in better hands.Dr. Fujimoto is just the right combination (for me) of passionate and clinical. He took plenty of time to walk through all the options for us - as number of insurance cycles and…Dr. Fujimoto is just the right combination (for me) of passionate and clinical. He took plenty of time to walk through all the options for us - as number of insurance cycles and age and timing were all of the essence. He had a number of suggestions for working around insurance which I thought was really keen of him to even discuss with us. His clinical approach is clear and concise. Every time I asked a question (why didn't I get my period...I'm sure he's [Dr. Mitch Rosen] well educated and knows things in his field. But he seems way to busy for patient care. He is head of the lab at UCSF, and he's helping with some…I'm sure he's [Dr. Mitch Rosen] well educated and knows things in his field. But he seems way to busy for patient care. He is head of the lab at UCSF, and he's helping with some other new clinic out of the country, so patient care is not his priority. If you have a pretty straightforward case, you'll do well on a standard protocol. But I wouldn't expect him to turn over every stone to help you get pregnantDr. Noel is really caring and thoughtful. She let us make decisions most of the time, but when it's time for her to guide us as a medical professional, she was convincing with…Dr. Noel is really caring and thoughtful. She let us make decisions most of the time, but when it's time for her to guide us as a medical professional, she was convincing with reasoning...Given my age and number of embryos we could transfer, we had to be very careful not loosing any chances. Her approach reflected the situation and she didn't waste any of our resources. I'm sure she would treat differently for different patients. I believe out plan was coordinated by her based on our specific situation....[Dr. Martha Noel] She was extremely collaborative with the process—always explaining (as much as I liked) how things work and what our options were. She was very easy to talk to…[Dr. Martha Noel] She was extremely collaborative with the process—always explaining (as much as I liked) how things work and what our options were. She was very easy to talk to directly and helped to make it so I got to see when I came into the office. I also felt in-the-know and bought-into decisions. Moreover, she was really personable—always checking in with us as humans, and making sure we were doing the right thing for us vs what's "typical."Dr. Huddleston is extremely sympathetic and kind. ... But she is quite conservative in her treatment protocols. ... My greatest critique of Dr. Huddleston however, was her…Dr. Huddleston is extremely sympathetic and kind. ... But she is quite conservative in her treatment protocols. ... My greatest critique of Dr. Huddleston however, was her insistence that we did not need to test my husbands sperm before Femara cycles with timed intercourse ,because I had had 2 pregnancies (and miscarriages). As it turns out, his sperm motility and count were quite low, but we didn't find this out until much later, wasting a ton of time.I would always ask Dr. Mok-Lin a million questions. And she would always answer them with a lot of insight and expertise. Every time she would explain to me how things would go or…I would always ask Dr. Mok-Lin a million questions. And she would always answer them with a lot of insight and expertise. Every time she would explain to me how things would go or her feelings on something, she was always spot on. There were never any surprises, and I always felt very prepared mentally for what was to come...Her explanation for why they did multiple with my own eggs and only one with the donor made sense. And both times she was right!Due to the anatomy of my uterus and my age, Dr. Mok-Lin will only do a single embryo transfer...There is no option for me to risk having multiples...is a great listener. She has…Due to the anatomy of my uterus and my age, Dr. Mok-Lin will only do a single embryo transfer...There is no option for me to risk having multiples...is a great listener. She has never made me feel she’s in a rush trying to get to the next patient. Additionally, she takes her time to explain the process and her suggestions. My husband is super analytical and always has many more questions for her and she always happily answers every single one. I love my relationship with her.Dr. Huddleston was empathic and made sure I understood the process...was caring and always put my needs first...one IVF cycle and multiple FET cycles with different…Dr. Huddleston was empathic and made sure I understood the process...was caring and always put my needs first...one IVF cycle and multiple FET cycles with different protocols...was always there to listen, provide guidance, and offer encouragement, even during the most challenging timesHe was dismissive and disengaged, even after multiple complaints... After two unexplained failed PGS embryo transfers, Dr Fujimoto offered no options on how to change or improve…He was dismissive and disengaged, even after multiple complaints... After two unexplained failed PGS embryo transfers, Dr Fujimoto offered no options on how to change or improve course for the transfer of my final embryo. It was up to me to research, suggest and trouble shoot what might be the reason for my failed transfers. Only after I pushed him did he offer to do a hysteroscopy, during which he was 'surprised' to find 'scar tissue'.Who you would meet
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