Dr kept calling me from a phone number that went directly to voicemail, had no warning no nothing. Called the office back multiple times and somehow they are unable to transfer…Dr kept calling me from a phone number that went directly to voicemail, had no warning no nothing. Called the office back multiple times and somehow they are unable to transfer you to a doctor, which doesn’t make sense to me. Specially for initial consultation, was offered another appointment 3 weeks from now, no thank you! Extremely disappointed at the lack of options and care specially for initial consultations, there’s no zoom, no phone to call to be transferred… no nothing. This facility seems trapped in the 1800s. I would not be going here for anything, again very disappointed at the lack of options and care for a patient.Fertility clinics
Reproductive Science Center - Los Gatos
Los Gatos, CA · San Francisco Bay Area · (888) 377-4483
- Phone
- (888) 377-4483
- Website
- rscbayarea.com ↗
- Location
- 15066 Los Gatos Almaden Rd #110, Los Gatos, CA 95032
Doctors
Doctors (12)

Physician
10.0/10 · 71 reviews · Oct 2026

Physician
9.4/10 · 27 reviews · Oct 2026

Physician
9.3/10 · 45 reviews · Oct 2026
Patient reviews
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40 excerpts on this page95 Google reviews
I assume that any positive reviews are fake!!! I called this office and explain what I need and asked can they help. The receptionist said will ask the doctor and call back , she…I assume that any positive reviews are fake!!! I called this office and explain what I need and asked can they help. The receptionist said will ask the doctor and call back , she never called back. But they are sending me emails that I owe them 100$ 😡when I called to ask why they want charge- no one answering, so this is fake and unprofessional place to spend any time or money !!The Reproductive Science Center of the Bay Area used an in-house egg donor to create me. When I developed severe health issues in my teens, my wonderful mom called RSC to ask if…The Reproductive Science Center of the Bay Area used an in-house egg donor to create me. When I developed severe health issues in my teens, my wonderful mom called RSC to ask if these issues were in the family history. RSC refused to help, saying that they don't keep records that long (and unfortunately, donor conception clinics are not required to do so for longer than eight years anywhere in the USA). It turns out that some of my issues are in the family history (which was NOT yet known at the time of donation, so they weren't in the records my parents received - keep in mind that the records you get are a snapshot of a young healthy person, and that can and often does change), but I did not get to find that out from RSC - they didn’t lift a finger to help us or to get any updated info from the donor. This endangered my life, and they did not care at all. This could happen to your family too! Please protect your children by not using an anonymous donor, so that they have access to ACCURATE AND UPDATED medical information. Most clinics will not take it upon themselves to give you health updates, even if donors have contacted them to try to help. Nowhere in America are clinics required to verify the medical information that donors report, and they are not required to keep records, so you MUST do that work for your family yourself by choosing an open ID (ideally from birth) donor, or a known donor with legal contracts in place. Then even if your child gets sick and RSC refuses to help you, you can keep your child alive and healthy. Their doctors are excellent at medical care, at least in my family's experience, so if you’re just using them for non-donor IVF, ICSI, or IUI they are probably great. But their ethics and their approach to donor conception are not. Your donor conceived baby will grow up and become a donor conceived adult who deserves access to their own genetic information.We feel incredibly fortunate to have had Dr. Harris guide us through our IVF journey. What began as a daunting and nerve-wracking process quickly became manageable and reassuring…We feel incredibly fortunate to have had Dr. Harris guide us through our IVF journey. What began as a daunting and nerve-wracking process quickly became manageable and reassuring once we met him. From the very start, he ensured we were fully informed and supported at every step. After each appointment and test, he took the time to explain everything with kindness, patience, and genuine understanding. His friendly nature made every session feel lighter and far less stressful. He even called after each visit to discuss results and outline the next steps, which meant a great deal to us. Thanks to his expertise, we experienced excellent outcomes during the process as well as throughout my first trimester. He consistently recommended what was truly best and most convenient for us. With Dr. Harris as our doctor, we felt confident, supported, and fully informed throughout the entire process. We were also very lucky to have Lauren as our patient care advocate who managed all communication and coordination till we graduated. Throughout the entire process, Lauren ensured everything was timely, clear, and seamless. From the treatment calendar and tests to ultrasounds and prescriptions, she kept us fully informed every step of the way. She reached out both by phone and message, always making sure my questions were answered. Her empathy, patience, and warmth were truly reassuring. Lauren was consistently supportive, cheerful, and prompt, especially during the treatment cycles when timing is so critical. She delivered every piece of advice with clarity and kindness. Our experience at RSC has been nothing short of exceptional. We feel incredibly fortunate to have had such a dedicated team supporting us throughout this journey. Their unwavering commitment to helping patients achieve their family-planning goals with genuine care, compassion, and warmth, played a major role in our positive outcome. IVF can be a stressful process that requires patience, but the RSC team truly understands this. They made every step feel manageable and supported, ensuring the journey was as seamless as possible. The staff consistently ensured we had all the information we needed. Communication was smooth and thorough, whether it was about medical guidance, prescriptions, insurance, financial matters, or anything else related to our care. Every team member is clearly an expert in their role, and their professionalism shines through. Thanks to the RSC team, our family-planning dream has come true. We are deeply grateful.A big shout-out to Dr. Lee and our case manager, Ella. We are beyond grateful for their constant support. Without them, we cannot imagine the joy of holding our son in our arms…A big shout-out to Dr. Lee and our case manager, Ella. We are beyond grateful for their constant support. Without them, we cannot imagine the joy of holding our son in our arms today. They gave us hope and strength throughout the journey and made this Christmas truly unforgettable for our family. We would definitely recommend RSC to any friends who met the same situation!After two years of infertility, I can finally say I AM PREGNANT!!!! 💙🎉✨ I am endlessly grateful for my care team (Dr. Wachs and Salina) who supported me through a difficult IVF…After two years of infertility, I can finally say I AM PREGNANT!!!! 💙🎉✨ I am endlessly grateful for my care team (Dr. Wachs and Salina) who supported me through a difficult IVF journey and helped keep me steady and hopeful. Dr. Wachs’ bedside manner is exceptional she listened, answered every question with patience and compassion, and helped ease my fears throughout treatment. And Salina made sure I was informed every step of the way, communicating clearly, kindly, and often. I truly felt they both went above and beyond for me, and while I’ll miss working with them, I’m so, so thankful for this outcome. Baby boy arriving June 2026 🥹🤍This review is for both Los Gatos and San Ramon clinics. RSC has been an absolute nightmare to work with. I wouldn’t recommend them to anyone if you are trying to plan a family as…This review is for both Los Gatos and San Ramon clinics. RSC has been an absolute nightmare to work with. I wouldn’t recommend them to anyone if you are trying to plan a family as THEY ARE NOT RESPONSIVE. After matching with our surrogate, we sent in her medical records. It’s been over 7 weeks (and waiting) to review our surrogate’s records. STILL no response despite weekly check-ins. We are in danger of potentially losing our surrogate and this is absolutely absurd that this is the bottleneck in the process and the communication is this terrible. If you’re starting or continuing your infertility journey, PLEASE PLEASE PLEASE go somewhere else. Take the other negative reviews seriously. They’re accurate!I worked with Dr. Reid from the San Mateo office and the experience was seamless start to finish. The offices and appointments are so streamlined that every single appointment I…I worked with Dr. Reid from the San Mateo office and the experience was seamless start to finish. The offices and appointments are so streamlined that every single appointment I had was always on time at all the locations. They were flexible with transferring care when we moved and the Patient Care Advocates are all knowledgeable and will talk you through all your questions! Dr. Reid worked with us through our treatment plan and provided useful advice along the way. Highly recommend all of their locations.I. Misrepresentation and Lack of Continuity of Care I selected Dr. Malinda Lee, reportedly the most popular physician at RSC, and waited over two months for her initial…I. Misrepresentation and Lack of Continuity of Care I selected Dr. Malinda Lee, reportedly the most popular physician at RSC, and waited over two months for her initial appointment. Failure of Disclosure: During my stimulation period, Dr. Lee was Out of Office (OOTO). I was not informed of this crucial absence until I discovered it myself after Day 5 of stimulation. Deceptive Communication: The case manager attempted to conceal Dr. Lee's absence, which I consider dishonest and a significant breach of trust. Subpar Covering Physician: I was assigned to Dr. Harris, whom I had never met. His subsequent phone consultations were extremely brief, lasting only 1–2 minutes. II. Outcome and Treatment Failure The result of this cycle was significantly poor, yielding an outcome even worse than my previous cycle at Spring. The primary clinical issue was severely uneven follicle growth. III. Summary of Clinical and Communication Failures The following errors directly contributed to the poor cycle outcome: Case Manager Negligence (Shannon Johnson): I was provided inadequate instruction regarding the birth control pills. I mistakenly consumed the sugar placebo pills in the last row, resulting in a failure of proper ovarian suppression. This directly led to highly uneven follicle sizes at the start of stimulation. Inadequate Monitoring Protocol: During the final days of monitoring, I was initially scheduled for daily ultrasounds. Dr. Harris unexpectedly extended this to a two-day monitoring interval. This delay was detrimental, as the follicle sizes became excessively large by the time of the final scan. Frequent, daily monitoring was warranted and would have reduced risk. Inconsistent Follicle Measurement: There was an apparent lack of consistency in ultrasound measurements. Specifically, records indicate that certain follicles were measured as smaller in later days compared to previous days' measurements. IV. Subsequent Retaliation Following my expression of these concerns and complaints, RSC unilaterally dismissed me as a patient without my agreement.15 min appointment turning into 1 hr+ because of negligence I had an appointment around early morning and expected things to go smoothly, but it was extremely frustrating. After…15 min appointment turning into 1 hr+ because of negligence I had an appointment around early morning and expected things to go smoothly, but it was extremely frustrating. After my blood draw, I was told there were no rooms available for the ultrasound, so I was asked to wait outside. I ended up waiting over one hour — it honestly felt like they had forgotten about me. When I went to the front desk to ask about it, I was brushed off with the usual “we’re backed up” response without anyone actually checking the schedule. I had to go back two more times before the front desk finally said they’d message the doctor. Only then did the ultrasound clinician call me in. A very simple appointment that should’ve taken 15 minutes ended up lasting over an hour. I was very hungry (didn't have breakfast before the appointment as I thought I would be done soon) and my whole day was delayed. This kind of disorganization and lack of communication feels really unprofessional, especially for a medical clinic.I want to sincerely thank Dr. Lee and the RSC team for helping me achieve my family goal, i.e., to have a baby. This goal was achieved with only one stimulation cycle and one…I want to sincerely thank Dr. Lee and the RSC team for helping me achieve my family goal, i.e., to have a baby. This goal was achieved with only one stimulation cycle and one embryo transfer, which is truly beyond my expectations since I am over 42 and had only a few follicles. Dr. Lee is excellent, RSC's IVF lab is fantastic, the management system is efficient, and the entire process went smoothly. In addition, my company provides infertility benefits, and RSC is within my insurance network, with very favorable contract pricing.This review is for the staff inside the clinic, not the front desk staff. My husband and I walked in for our consultation with the doctor. When we walked out of the doctor’s room…This review is for the staff inside the clinic, not the front desk staff. My husband and I walked in for our consultation with the doctor. When we walked out of the doctor’s room into the hallway, I turned my head and saw all of the staff gathered together gossiping. As soon as they noticed us walking out, they suddenly changed their behavior. That made me feel uncomfortable from the very first visit. We decided not to continue working with them. Very unprofessional medical practice.I cannot thank Dr. Harris and his assistant, Lauren, enough for the incredible care I received. From the very beginning, they combined expertise with genuine compassion, guiding…I cannot thank Dr. Harris and his assistant, Lauren, enough for the incredible care I received. From the very beginning, they combined expertise with genuine compassion, guiding me through every step of my fertility journey. I always felt listened to, encouraged, and cared for throughout the process. All I did was follow their guidance and trust their expertise—and with my very first IVF cycle, I am now successfully pregnant. What once felt impossible became possible thanks to their skill and kindness. I don’t usually write Google reviews, but I am truly grateful to this team and want to encourage anyone who is on the same journey I once was. It is absolutely worth it.Because of RSC and Dr. Wachs herself, I now have 2 beautiful, healthy children. My son and daughter are my greatest joys in life, and I wouldn’t be where I’m at without the team…Because of RSC and Dr. Wachs herself, I now have 2 beautiful, healthy children. My son and daughter are my greatest joys in life, and I wouldn’t be where I’m at without the team there. Judi, my case manager, was also there to walk me through every step of the way. I’m done having children now, but if I were to reconsider, there’s no doubt I’d go back to RSC.While the doctors themselves are good and provide quality care, the financial and billing side of this practice is an absolute nightmare. They routinely overcharge, fail to submit…While the doctors themselves are good and provide quality care, the financial and billing side of this practice is an absolute nightmare. They routinely overcharge, fail to submit claims to your insurance, and refuse to handle prior authorizations—even when specifically requested. Instead of helping, they bounce you and your insurance company back and forth, taking no responsibility and offering little to no support. It's incredibly frustrating and feels disorganized and careless.First they tell me they need a referral by a doctor so I pay 100+ dollar for that, then they tell me the doctor needs to fill it out online and then finally they tell me they only…First they tell me they need a referral by a doctor so I pay 100+ dollar for that, then they tell me the doctor needs to fill it out online and then finally they tell me they only accept a select group of docters (mine excluded). Completely outrageous. DO NOT GO HERE!!I recently completed an egg-freezing cycle at RSC, and the entire experience was incredibly smooth. Dr. Lee is highly attentive and truly dedicated; each ultrasound was conducted…I recently completed an egg-freezing cycle at RSC, and the entire experience was incredibly smooth. Dr. Lee is highly attentive and truly dedicated; each ultrasound was conducted with such care and gentleness. The team here is professional, knowledgeable, and supportive, creating a comforting and trustworthy environment throughout the process. I highly recommend RSC to anyone considering egg-freezing or fertility services!I had the best experience with this results and got amazing results. Everybody in the office are super helpful and kind but I specifically had great experience working with Dr.…I had the best experience with this results and got amazing results. Everybody in the office are super helpful and kind but I specifically had great experience working with Dr. Harris and her assistant Lauren. They are amazing people, so knowledgeable, so patient and so caring. They were constantly keep in touch with me, answering my questions and concerns and provide clear guidance to me. With their amazing help, I got pregnant in my first try and got the best results I could not even imagine. I would certainly recommend this center and Dr. Harris to anybody how is struggling and let you know that you will certainly reach to your dream with their help.The RSC Los Gatos office is a wonderful facility with a warm, professional, and welcoming team. Dr. Lee and her team are truly exceptional—caring, knowledgeable, and incredibly…The RSC Los Gatos office is a wonderful facility with a warm, professional, and welcoming team. Dr. Lee and her team are truly exceptional—caring, knowledgeable, and incredibly supportive throughout my journey. From my initial consultation to every step of treatment, Dr. Lee provided expert guidance, ensuring I felt informed and comfortable. Her compassion and dedication made a significant difference in my experience, and I couldn’t have asked for a better doctor. While Dr. Lee was out of the office, I had the privilege of being cared for by Dr. Harris and Dr. Homer. Both were incredibly professional, patient, and attentive. They took the time to listen to all my concerns, answer my questions thoroughly, and ensure I felt reassured and well taken care of during Dr. Lee’s absence. Their expertise and kindness further reinforced my confidence in RSC. I had an excellent experience both with blood draw and sonogram. In particular, Judi was outstanding- she was incredibly gentle and detailed oriented. RSC is truly a place where dreams come true for those seeking IVF care in the Bay Area. I highly recommend it to anyone on this journey!Reproductive Health Science and the entire Los Gatos/San Ramon team have been absolutely wonderful. It is amazing the attention to detail my case manager/nursing team put forth. I…Reproductive Health Science and the entire Los Gatos/San Ramon team have been absolutely wonderful. It is amazing the attention to detail my case manager/nursing team put forth. I would say something so casually in my appointments, not expecting anyone to take note and by next time, that detail was remembered/solved/followed up on and I was blown away. As a provider myself, I was very impressed with all who were involved in our care. From the front desk, to the phlebotomist, MAs, sonographers, RNs/case manager, Dr. Harris to the surgery team in San Ramon including anesthesiologist and physicians, I always felt heard, validated, and cared for. We cannot say more good things. Infertility is such a horrible journey to navigate, but this team made sure that we felt comfortable in every choice we made and made this chapter that much easier. If you feel lost on what next steps to take for your family planning journey, give Reproductive Health Science a call. You won’t regret it.Nightmare. Horrible experience - would not recommend to anyone. They don’t care about you or your family planning goals, just about getting lots of patients and charging boatloads…Nightmare. Horrible experience - would not recommend to anyone. They don’t care about you or your family planning goals, just about getting lots of patients and charging boatloads of money and no results to show for it. Communication is awful - they don’t explain the process well, they don’t respond to questions or concerns properly - they rush you at appointments and procedures… it all feels so insulting and dehumanizing. They rely on poor technology, online modules, and the whole iui/ifv process is already so stressful … and everything about RSC just makes it worse. Nothing good to say at all. Billing is another nightmare - they supposedly have a billing team, but they don’t help coordinate billing with insurance well - they are not helpful and just a complete joke. Go to another clinic if you are on your infertility journey - don’t go here. You’ll be treated like a human atm, rushed through appointments, be confused and frustrated the whole times. 👎🏽👎🏽👎🏽👎🏽 Read the other poor reviews, take them seriously. You’ll be wasting so much money and time here and just want to pull your hair out.The journey through fertility treatments is a difficult one. But RSC Los Gatos made it a very smooth and manageable process. From the very start where they explained the options…The journey through fertility treatments is a difficult one. But RSC Los Gatos made it a very smooth and manageable process. From the very start where they explained the options (they were never pushy) all the way to the final stage of embryo transfer, they ensured consistently very high quality in their services and that I did not suffer any more than I absolutely had to. I decided to go for IVF due to my age and as we were anyhow looking to freeze embryos. Christina walked me through the whole process and helped me overcome any hesitation or fears with signing up. She and the other nurses are also extremely gentle while doing ultrasounds.Dr. Wachs patiently addressed all the questions I had prior to signing up. She made sure I was very comfortable every single meeting. I did one egg retrieval and PGTA on the embryos prior to freezing. This was followed by the removal of a polyp and an ERA Biopsy. Followed by the embryo transfer. The injections were made manageable through excellent training materials they provided and home delivery of medications by my provider. Dr.Wachs is truly gifted and oversaw the entire IVF process for me including the ERA Biopsy, Polyp removal and embyo transfer procedures. Dr. Laura Eisman successfully performed the egg retrieval for me and I was able to recover without complications. The anesthesiologist was also very good with every procedure. And Judi Mecchella was my case manager who supported me through the whole process. This was a dream team and I couldn't be more happy with RSC. I am so glad I was able to find them. I have a 8 month old now and she is such a blessing!Really great Doctors and care coordination staff. They were always available for all my questions. Nice clean facilities too! Con’s: Having to drive to San Ramon for procedures &…Really great Doctors and care coordination staff. They were always available for all my questions. Nice clean facilities too! Con’s: Having to drive to San Ramon for procedures & the billing department. The receipts are not itemized. I would question charges and two times they told me to ignore it. Which made me second guess every bill I got.Dr. Michael homer is absolute delight. He is the best person of this job. I had initial consultation with Dr homer he answered all my questions with absolute empathy and relieved…Dr. Michael homer is absolute delight. He is the best person of this job. I had initial consultation with Dr homer he answered all my questions with absolute empathy and relieved us truly of all our concerns.The staff at this clinic are awesome. Helpful, encouraging. I communicated the most with Cyndi and she was a God-send. Patient, encouraging and so very compassionate.After trying every treatment that we were recomended under the sun and 12 years of infertility, diagnosed with Low ovarian reserve, 4 failed IUI 1 failed IVf and gave up for about…After trying every treatment that we were recomended under the sun and 12 years of infertility, diagnosed with Low ovarian reserve, 4 failed IUI 1 failed IVf and gave up for about a year. I was introduced by a co-worker to RSC and looking through the doctors i really wanted a doctor specializing in Low ovarian reserve and i came across DR LEE i waited 2 months to see her, At our initial appoinment she was very clear with me of what was realistic and what was far fetched she is knowledgeable in her field and answered all our questions. She really cared about our journey and explained all our options and which was the best way to proceed to start our family. IVF was our best option and we were finally able to grow our family. Now i am 32 weeks pregnant and have a healthy pregnancy. Thank you Soo much DR. Lee.I rarely leave reviews, but I am really grateful to work with Dr. Lee and want to share it here. She is very caring, efficient, and genuinely wants to achieve the best outcome…I rarely leave reviews, but I am really grateful to work with Dr. Lee and want to share it here. She is very caring, efficient, and genuinely wants to achieve the best outcome rather than just following the standard protocol. 1. I had a previous treatment in another clinic and had the first appointment with her in late December. Since I had already used all deductibles at the time, I asked her whether she could accelerate the medication prescription so I could use the benefits of the year, and surprisingly, she did it in such a short turnaround time, saving me thousands of dollars. 2. Egg freezing was not an easy journey. I had some not ideal situations in the early treatment but she was willing to try different protocols and did her homework analyzing the results of my previous treatment. The result was way better than the original expectation. 3. She is very caring. You can feel that from every phone call with her. You are a real person, not just a number. I had done it in another clinic before and totally felt the difference of the treatment. Egg freezing is not an easy journey, but I cannot be more grateful that I chose Dr. Lee. Highly recommended.Dr Homer is my provider. During this process, he doesn't provide enough options and explanation. The result doesn't meet the expectation. Dr Homer only calls me twice during this…Dr Homer is my provider. During this process, he doesn't provide enough options and explanation. The result doesn't meet the expectation. Dr Homer only calls me twice during this process. The only time I met Dr homer is the first consultation. I trusted Dr homer's decision at the beginning but seems like it is a bad decision for me. The case manager just gives me some instruction details but cannot answer any questions. After the first cycle, I want to change the provider. The clinic staff told me that I cannot change doctor, which is their policy. All of their people in this clinic just supports their own teammates not their customers. They don't have a good feedback mechanism to improve their process. Your opinion is not considered. Please conduct more research by yourself before making a deal with these person. Another weird thing, my insurance company said that it is no blocking to change a doctor in same clinic. They can just provide a new request. However, this clinic said that they cannot change my doctor because of this is same cycle.I'll start by saying that I had positive experiences in my in-person interactions with the staff at RSC, both at the Los Gatos and San Ramon locations. I also had a positive…I'll start by saying that I had positive experiences in my in-person interactions with the staff at RSC, both at the Los Gatos and San Ramon locations. I also had a positive outcome from my treatment plan with a pregnancy. So my review is not influenced by a bad outcome. That being said, dealing with RSC on the logistical side of things (administrative, financial, etc) was just a total nightmare throughout the whole process. The office seems to be too busy or too chaotic to deal with patient communication, scheduling, and billing in a timely and effective manner. In an already stressful process, dealing with unnecessary difficulties like this is incredibly unpleasant. The last straw for me has been a nearly year long process to get back over $1100 that RSC over-charged me for a procedure. My insurance company resolved the claim very quickly, showing a cost to me much lower than what RSC collected up front. My first attempt to contact the billing team requesting a refund of the over-charged amount resulted in a response that this claim was "still pending with insurance", despite being almost 5 months after my insurance showed the claim as finalized. I expect this was a flat out lie as they tried to submit a duplicate claim with my insurance the very next day. Over the course of the next 6 months, I've sent 3 messages through their portal and left 4 voicemails with the billing team, all unanswered, not a single response. Needless to say, hard to imagine going back to RSC for any fertility needs in the future.Update: After leaving this message, for whatever reason, the medical team started to perform as they did before: responsive, efficient, accessible. I am really confused about the…Update: After leaving this message, for whatever reason, the medical team started to perform as they did before: responsive, efficient, accessible. I am really confused about the chaos before, but I want to update on this review to give people context about my experience. Overall I still recommend RSC for fertility treatments. ———————— I had one round of egg freezing which went very smoothly thanks to my doctor and medical team. A few months later, I came back wanting to do a second round, this time I was assigned to a nurse who may not exist, because I’ve been contacting her for the past month with multiple messages and daily phone calls, ZERO reply. No attempt to reach me. My cycle start date is this month, now I have no clue what the next step is. Nothing was scheduled or arranged. Every time I called, the coordinator would say that they will send a message to her. But still, nobody’s calling the next day. Message not replied. I have no idea what’s going on, neither do the coordinators. This has been very very exhausting and frustrating, especially during this difficult time.Brilliant clinic that I’d recommend to all my friends. I did three rounds of embryo + egg freezing with Dr. Malinda Lee and it’s been a very educational and comforting experience…Brilliant clinic that I’d recommend to all my friends. I did three rounds of embryo + egg freezing with Dr. Malinda Lee and it’s been a very educational and comforting experience that brought me much hope and a strong sense of empowerment. Dr. Lee and my case manager Shannon Johnstone walked me through every step of the way with dedicated attention - at no point did I feel at all panicked due to lack of information or communication from the clinic (which is not the case for a friend of mine from another clinic in Menlo Park). I met with Dr. Lee at the beginning of my cycles and received a very well-rounded educational session from her that brought lots of clarity, and throughout my cycles I was able to reach her or the case managers via phone or portal messages. The treatments went very smoothly; when at the end of my last cycle I ran into a common complication post-surgery, I was able to get in touch with Dr. Lee very quickly who generously opened up her schedule the day of my symptoms to do an ultrasound for me personally to assure me that everything was ok. For egg retrievals, I ran into different surgeons every time and my favorite doctor was Dr. Michael Homer, who was an absolute gentleman and really helped soothe my extreme anxiety and nerves. My only reservation would be regarding a few nurses at the San Ramon surgery center - one of them didn’t feel very attentive every time I saw her and another was not at all sympathetic but actually dismissive towards my anxiety which made the worst cycle surgery yet. But overall the majority of the staff members including the sonographers were really wonderful and kind. Do ask for numbing pads if you’re scared of the IV tube like I did. Two things to note: The Los Gatos center is only open Monday-Friday, so when my pre-retrieval checkups occurred on weekends I had to have my partner drive an hour to the San Ramon center for the ultrasound & blood draw (I was quite tired myself 2 days before retrieval to drive that long). You can choose a specific sonographer to work with! My favorite is Maile :) Overall: I would strongly recommend Dr. Lee, Dr. Homer and case manager Shannon to anyone seeking the next stage in their fertility journey.Went to consultation for IVF with my Fiancé. Dr Deborah was sooo nice, helpful, and her staff is amazing! I will keep you yelperz updated on my fertility journey and about the…Went to consultation for IVF with my Fiancé. Dr Deborah was sooo nice, helpful, and her staff is amazing! I will keep you yelperz updated on my fertility journey and about the procedure! …I am over 40 years old. In order to have a second child, I underwent an egg retrieval procedure at the RSC. Dr. Wacht successfully transferred the resulting embryo and I am now…I am over 40 years old. In order to have a second child, I underwent an egg retrieval procedure at the RSC. Dr. Wacht successfully transferred the resulting embryo and I am now pregnant. …The billing department is totally unreliable. Financial Coordinator is not responsive and reliable. She never replies to me in a timely manner. She really does not care what the…The billing department is totally unreliable. Financial Coordinator is not responsive and reliable. She never replies to me in a timely manner. She really does not care what the treatment is and does not give me an accurate quote. Infertility treatment is expensive and stressful. I had to stop moving forward because I was not able to afford it according to her quote which was about 50K for 2 cycles of IFV. Recently I got new insurance which covers some part of fertility treatment. So I'm asking Suzi for a new quote. But I haven't heard back from her for two weeks even after a follow-up message. I don't usually write a bad review. To be fair, I would like to mention Dr. Homer, Case Manager Kacey, and other nurses have been great to me. They have been always trying to be helpful. However, because of the billing department, I am thinking to look for another infertility center. Reading similar reviews makes me think that they will create more troubles in billings and make the procedures even more stressful and difficult. I don't know if Suzi is too busy or not. I think the management team should take these issues seriously and solve them immediately.The prospect of pursuing fertility treatments can be daunting, embarrassing, and overwhelming. There are so many facilities and providers that it can be difficult to discern which…The prospect of pursuing fertility treatments can be daunting, embarrassing, and overwhelming. There are so many facilities and providers that it can be difficult to discern which providers are truly cutting-edge experts in this field. Look …Let me first start by saying Chelsea, Macy, and Dr. Homer are amazing and if it wasn't for Chelsea and Macy we would have ran far away from this place and never looked back. They…Let me first start by saying Chelsea, Macy, and Dr. Homer are amazing and if it wasn't for Chelsea and Macy we would have ran far away from this place and never looked back. They went above and beyond their duty to to reduce an already stressful process Now, why I would never use this place if you don't have to. The finance and billing department is completely inept and good luck getting a call back. If you do get a live person (receptionist) it seems to be standard practice to tell you they aren't available or are in a meeting. It's amazing how any procedures get done when the doctors and admin staff are always in meetings. Maybe, it's just the standard line they give so they don't have to deal with problems. If you do leave a voicemail on the finance line, the recording says "We'll return you call in 5 business days". That is just crazy, 5 days to return a phone call. So we had finance problems a year ago, keep in mind we paid cash for the procedures so you would think there really shouldn't be many problems, well not the case. Fast forward to current, and now we have finance/billing problems with our egg storage. Not really a problem we want to have or the stress we need. I would not use RSC if you have to do anything that has to do with finance. It's not worth the stress of either partner and frankly this is something that seems to be easily fixed. They have the same finance manager in place, which I can't understand given all the complaints Even workers we've talked to have agreed with us, which makes this all the more reason not to use them as RSC is not solving these problems, but rather allowing the behavior to continue.As other reviewers have already mentioned, their billing department is a NIGHTMARE. To be fair, Dr. Wachs has been amazing and if we could rate her alone we would definitely give…As other reviewers have already mentioned, their billing department is a NIGHTMARE. To be fair, Dr. Wachs has been amazing and if we could rate her alone we would definitely give her a 5 stars. …RSC what more can I say other than I love you!!! The staff is amazing. They have become an extended family. My husband and i could not get pregnant and turned to RSC for help and…RSC what more can I say other than I love you!!! The staff is amazing. They have become an extended family. My husband and i could not get pregnant and turned to RSC for help and guidance. Dr. Homer took us in as patients and from the …I highly recommend RCS and especially the amazing doctor Homer. I can't thank doctor Homer enough and feel lucky that we choose him as our fertility doctor. We were 33 and trying…I highly recommend RCS and especially the amazing doctor Homer. I can't thank doctor Homer enough and feel lucky that we choose him as our fertility doctor. We were 33 and trying to conceive for 1.5 years when we came to out first …I cannot say enough good things about Dr. Homer, Judy & the entire staff at RSC Los Gatos!! They are professional, yet warm and supportive. They make a seemingly stressful…I cannot say enough good things about Dr. Homer, Judy & the entire staff at RSC Los Gatos!! They are professional, yet warm and supportive. They make a seemingly stressful process, full of uncertainty, one that is positive and full of hope. …Clinic route
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Provider
Reproductive Science Center - Los Gatos
Role
Fertility clinics
State
California
Area
San Francisco Bay Area
Nearby
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