Fertility clinic
Downers Grove, IL · (630) 810-0212
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44 excerpts on this page118 Google reviews
They have been incredibly helpful and informative throughout my wives and I'd entire journey! Every step they've been there to help answer questions or to help clarify anything we…They have been incredibly helpful and informative throughout my wives and I'd entire journey! Every step they've been there to help answer questions or to help clarify anything we were uncertain of or needed some additional information. I would definitely recommend anyone interested reach out to them!I’m not happy with the intake process and the counseltation . I felt like they didn’t care if my insurance was accepted or not and they didn’t bother to help me try to figure it…I’m not happy with the intake process and the counseltation . I felt like they didn’t care if my insurance was accepted or not and they didn’t bother to help me try to figure it out. I still don’t get understand the $50.00 fee. . I want to feel like I’m in good hands and someone cares about my fertility problem. I’m very upset.Without Dr. Madanes, my life would have no purpose. Thanks to his dedication and groundbreaking care, I am the proud mother of two amazing sons, now 27 and 25 years old. I…Without Dr. Madanes, my life would have no purpose. Thanks to his dedication and groundbreaking care, I am the proud mother of two amazing sons, now 27 and 25 years old. I struggled with habitual miscarriages, and at the time there seemed to be no solution. Dr. Madanes went out of his way to find a cure. He didn’t stop at conventional methods—he reached out, collaborated, and called on every resource available to create a plan that worked. His persistence and compassion changed the course of my life forever. What he accomplished was pioneering, and I will always remember the hope he gave me when I thought there was none. I am forever grateful for his expertise, his kindness, and the gift of family he made possible.We've had a disastrous experience with this clinic. From the start, the provider's approach was alarmist, citing daunting statistics during the initial consultation. However, it…We've had a disastrous experience with this clinic. From the start, the provider's approach was alarmist, citing daunting statistics during the initial consultation. However, it wasn't until the second or third appointment that things took a disturbing turn. The provider casually dropped words like 'cancer' and 'tumor' into the conversation, sending our anxiety levels soaring. Furthermore, they pushed for donor eggs and insisted on anesthesia for a procedure that doesn't require it, raising suspicions about their motives. To make matters worse, they refused to release her medical records. Red flags abound. My fiancé and I have chosen to take our business elsewhere, which speaks volumes about our disappointment with this clinic.MFC has been absolutely amazing. Such a nerve racking process to start, but they guide you through it all. They are the first clinic I have ever been to that every staff member is…MFC has been absolutely amazing. Such a nerve racking process to start, but they guide you through it all. They are the first clinic I have ever been to that every staff member is kind, knowledgeable, and proactive. I strongly recommend them for your journey!! Amber has helped me overcome my fear of getting my blood drawn. (Which is saying a lot). She’s my emotional support person there (lol). Dr. Madanes is exceptional at what he does. His warm personality is a huge bonus. Which is very pleasant at such a vulnerable time. He’s patient and very knowledgeable. Explains everything to you in a way that you’ll understand. Couldn’t recommend enoughI went to Dr madanes ended up conceiving naturally. I now am having trouble with conceiving a second time so I went back to Dr. Madonna‘s within an insurance change. I gave them…I went to Dr madanes ended up conceiving naturally. I now am having trouble with conceiving a second time so I went back to Dr. Madonna‘s within an insurance change. I gave them the insurance card. I told them three times before I seen anybody that the insurance has changed. We started the appointment. They asked about the insurance again. I said it has changed. We will do testing, but I doubt we will go further than testing. We got halfway through the testing and they said my insurance has changed. I no longer have coverage and I will have to pay full price for Everything. I told them how much would it be if I were to just do the testing and not do IVF? They told me it would be much more since I wasn’t gonna follow through with ivf. So I canceled all my appointments But then received a bill for the appointments that we did do which I believe we should not have to pay Since we will not get the results of those Testings.I really want to write this review for Christina the Nurse that takes you in for the procedures at the Downers Grove Surgical Center. She was my nurse for both procedures and she…I really want to write this review for Christina the Nurse that takes you in for the procedures at the Downers Grove Surgical Center. She was my nurse for both procedures and she is literally the sweetest most kind person ever! Thank you for making me comfortable and explaining everything. Dr Madones is very caring and sweet as well. He is kind to his patients and he's just wants to help.I am giving a 5star because of two great people that made the journey easy for me; Dr Madanes and Nabila ( the clinical staff that does the ultrasounds). They are both excellent,…I am giving a 5star because of two great people that made the journey easy for me; Dr Madanes and Nabila ( the clinical staff that does the ultrasounds). They are both excellent, supportive and very caring. Nabila is so accommodating and good hearted. She saw me through the days I was depressed , and lost hope. I thank God the whole procedure went good, and I’m pregnant now. The billing can be exhausting ; one need to keep an eye on it, With the help of Tiffany, I was able to track it accordingly. The receptionist (Claudia) approach to me whenever I visit was uncomfortable , I always feel sad anytime I know I will be going for an appointment and I have to deal with her attitude couple with how depressing IVF procedure could be. Sometimes, she talks to me like I’m a child. I feel so embarrassed most times, my husband was angry at a point; he never wants to come with me because he said he doesn’t feel good the way she talks to me in a lousy and saucy way. But I noticed, she got a bit nice later at the final stage when I was already pregnant ( but then; first impression will always last longer). Wished she could have done that during the whole time I was present in the clinic. Leanne, on the other side is not bad. She’s nice and she greets appropriately. Above all, I thank God I achieved my aim. Which is the most important thing to me.My husband and I are beyond thankful for Dr. Amos Madanes. He is a wonderful, caring and kind doctor. Dr. Amos Madanes is a blessing from God and no words are enough to express…My husband and I are beyond thankful for Dr. Amos Madanes. He is a wonderful, caring and kind doctor. Dr. Amos Madanes is a blessing from God and no words are enough to express our appreciation. Dr. A.Madanes has played such an important role in our lives; he went above and beyond everything we ever would have expected and will forever remain grateful. Throughout our fertility journey there were times I felt emotionally drained, but doctor Madanes always made me feel that giving up was not an option. Hes kindness and compassion have been such a blessing! Dr. Madanes and all nurses always kept us informed during the entire treatment process and often took the time to personally call us to check on us. Nabila, who did our ultrasound scans, is very knowledgeable, understanding and,very professional. She always treat me with tender loving care.. Thank you so much. The nurses were also really helpful, attentive and supportive. Natalie, Lilian and Claudia have also touched our lives with the care they provide. They are kind, compassionate and truly care about their patients. They are amazing nurses. Their professionalism shown has been amazing We personally very recommend Dr.Amos Madanes to anyone seeking fertility medical advice or fertility treatments. He was the only doctor that made my dream come true.First off, they got the job done and I am currently pregnant. The girls at the front desk are typically very sweet, honest, and do care for their patients. However, please,…First off, they got the job done and I am currently pregnant. The girls at the front desk are typically very sweet, honest, and do care for their patients. However, please, please, keep track of your billing. What they send to your insurance company and what they provide to you could be two different things. I had to get a $500 refund because I had already met my out of pocket max before they sent a bill to my insurance (over a month later). Additionally, your significant other will get a separate bill for any time he spends with Dr. Madanes (i.e. consults). Also, after you get pregnant, you might be forgotten, other than the WEEKLY cervix checks from Dr. Madanes which is completely unnecessary. Advocate for yourself, ask questions, and watch your invoices and insurance claims.If it weren't for Dr. M being absolutely fantastic, I would've left zero stars. The billing department is absolutely atrocious. We were patients from 2016 to 2017. To our…If it weren't for Dr. M being absolutely fantastic, I would've left zero stars. The billing department is absolutely atrocious. We were patients from 2016 to 2017. To our knowledge we had paid in full for all treatments and insurance co-pays, etc. We stored our embryos for four years and decided to donate them. We were faithful in paying our annual storage fee. FOUR. YEARS. LATER when we have decided to stop storing our embryos, I am all of a sudden receiving a collections notice for almost $2500! These people had my email, my phone number, my address, even my HUSBAND'S contact information, yet not ONCE did they try to contact us to let us know we still had a balance! They claimed to have 'attempted' to send us statements by mail but I assure you they did not. Now that we are paying monthly on our balance ALL OF A SUDDEN I am NOW receiving their mail with NO PROBLEM at all! The billing department is shady and vindictive! BEWARE!!! Update 10/2022: Changing my review to 1 star. As if their billing department wasn't shady enough, I received another patient's personal information in my envelope in the mail. It's beyond me how unprofessional this place is and has been. I absolutely would never recommend this place to anyone.Update: caution after I was told I would get my refund for my down payment for egg donor they later said I would not. This was requested when my insurance denied my procedures but…Update: caution after I was told I would get my refund for my down payment for egg donor they later said I would not. This was requested when my insurance denied my procedures but before we even had accepted a donor and I had told them My Fiancé and I broke up. Plus their hospital is trying to charge me for services I had not received. Original post: I am pleased to give this review. I have been going to Midwest fertility clinic for fertility issues for a couple of years and everyone there has been super supportive. Everyone from warm hearted Claudia at the front desk, all the way through to the nurses and Doctor who's been very honest and comforting. His smile puts me at ease through the tough conversations. Laura has been especially great because she has answered all my dumb questions. She has great patience and that means the world to me as we go through this journey. I dont mention by name everyone else because I will butcher their names. Dont give going to this clinic a second thought, I recommend you schedule an appointment.I’ve had PCOS for half of my life, Dr. Madanes is actually the one who diagnosed me, and this team has helped with all my issues along the way. The doctor himself is super…I’ve had PCOS for half of my life, Dr. Madanes is actually the one who diagnosed me, and this team has helped with all my issues along the way. The doctor himself is super knowledgeable and the nursing staff is friendly and, though I HATE needles, they always seem to draw without hurting me. From the medical staff to the billing department, who is always willing to listen and guide me through, I love this team!The best nurse and person in general has to be Claudia at Midwest fertility. She is like the mama bear of the office. I’m very comfortable with her and I open up to her every time…The best nurse and person in general has to be Claudia at Midwest fertility. She is like the mama bear of the office. I’m very comfortable with her and I open up to her every time I go there. Plus she is the only one that can take blood from me on the first go. Love herThere is something seriously wrong with the billing both at midwest fertility and at their partner facility for procedures the ambulatory surgicenter of downers grove. I had a…There is something seriously wrong with the billing both at midwest fertility and at their partner facility for procedures the ambulatory surgicenter of downers grove. I had a successful procedure here that allowed me to conceive naturally. …RUN!!! DO NOT WASTE TIME OR MONEY!!! This fertility clinic only cares about one thing, $$$!!! They charge you up front for services that they never provide and price gouge. The…RUN!!! DO NOT WASTE TIME OR MONEY!!! This fertility clinic only cares about one thing, $$$!!! They charge you up front for services that they never provide and price gouge. The Information provided in medical records are completely wrong. …Avoid this place At all costs unless you want to pay for things they didn’t do. They billed me for a “consult” which consisted of a 3 minute meet and greet with the doctor. If you…Avoid this place At all costs unless you want to pay for things they didn’t do. They billed me for a “consult” which consisted of a 3 minute meet and greet with the doctor. If you want to pay good money for the privilege of filling out …I had my first successful pregnancy with Midwest Fertility in 2018, and I’m currently doing another round of IVF with them. I wouldn’t go anywhere else. Nurse Laura, and everyone…I had my first successful pregnancy with Midwest Fertility in 2018, and I’m currently doing another round of IVF with them. I wouldn’t go anywhere else. Nurse Laura, and everyone else their have made the IVF process easy and answer ALL my questions. Especially Claudia, she’s been part of my journey since my first visit back in 2018. She makes me feel more then a patient and has been a huge support throughout my whole process. She always goes above and beyond. Not only is she like that with me, but I see how caring and helpful she is with others as well. I highly recommend this facility!!Don't go here! They charged $2,500 dollars and said it's not covered by insurance. I informed them it was covered. Later both parties found out it was covered by insurance and…Don't go here! They charged $2,500 dollars and said it's not covered by insurance. I informed them it was covered. Later both parties found out it was covered by insurance and after filing paperwork that took 2 weeks (because staff doesn't know what an itemized bill is) to process. Staff is very rude and lacks basic insurance questions. My insurance said they reimbursed the $2500 dollars to the clinic and the clinic kept it without saying anything. Now I am fighting to get my money back. They confirmed they aren't paying it out. I wish I can stop there but let me add 2 failed retrievals and transfers, lost/"broken eggs", 2 failed fertilization. I can keep going... day of retrieval was taken an hour and a half late missing the crucial time window.We have had a fantastic experience with this office. I feel like a true patient instead of just a number like I did at my previous clinic. They have convenient locations in…We have had a fantastic experience with this office. I feel like a true patient instead of just a number like I did at my previous clinic. They have convenient locations in Indiana for my monitoring, e-visits for my follow-ups, and an amazing staff! I have a huge amount of respect and gratitude for my nurse, Laura. She is 100% honest, keeps things light in spite of how daunting this process can be, and has a heart of gold. I am so thankful to finally be with a facility that seems to truly care about the struggle you go through and help you through the entire process.I absolutely love this office. Everyone there was kind, caring, attentive, and a pleasure to be around. When I was down and not feeling my normal self they noticed and made me…I absolutely love this office. Everyone there was kind, caring, attentive, and a pleasure to be around. When I was down and not feeling my normal self they noticed and made me feel better before I left to go home. From the receptionist, nurse, ultrasound, all the way to the doctor had my best interest. I would definitely recommend seeing them if you have any concerns about your fertility. Thank you all for everything you do Downers Grove!!!! I absolutely love Claudia thank you!!!!I do not want to share personal opinions, but will instead share factual stories of my experience so that others are informed as they make their decisions. I booked an initial…I do not want to share personal opinions, but will instead share factual stories of my experience so that others are informed as they make their decisions. I booked an initial screening. No one ever called with any results. After I called 3 times (weeks later) and was promised multiple different dates that I would get a call back, I never did. Finally, I was able to connect with someone who told me "all was good". I asked for a copy of the report and they said they do not give copies of the reports and I would have to book with them again to get anything in writing. (I was willing to drive in, pay for mailing, whatever). Please note: in my entire paid screening, I never saw or spoke to a single doctor. I called again to ask about costs of next steps (against my better judgment), was put on hold a ton of times, and the lady working the phone literally would come back and tell me random information "We will book you on the 22nd." when I NEVER was even asking about a date of booking. She was not listening at all to my needs. She would not look into anything to do with my insurance until after my appointment happens. For example, I named what the next step was and asked if I could even know the base charge or range of charges so then I could personally generally calculate what I would owe after insurance. She confirmed she would not tell me this until after my appointment. Basically, they can then charge whatever they want since they already would have me in there for services. Update: I called again for test results and the new people I spoke with were much better to work with and they were able to email them over.I have had such a great experience with them. They have been super caring and helpful. They have found things my past doctor didn't. Dr Madanes has been absolutely great. I really…I have had such a great experience with them. They have been super caring and helpful. They have found things my past doctor didn't. Dr Madanes has been absolutely great. I really appreciate my nurse Laura who has been there for me to answer all my questions and concerns. She makes me feel more then a patient and that she really cares. I also appreciate all the girls at the Munster office. They are have truly help with having a smooth experience.Hi have been going through the IVF process for sometime now and am very happy with how attentive this practice is. There is always someone available to answer my questions or ease…Hi have been going through the IVF process for sometime now and am very happy with how attentive this practice is. There is always someone available to answer my questions or ease my concerns. Laura is absolutely wonderful with giving you information (good and bad) in a professional but sincere manner. She keeps you updated day by day on the process. Special thanks to Laura!Horrible place to go! They will charge you for service you did not receive! Tell you your insurance covers all of your test then bill you a year later. No one there like's to…Horrible place to go! They will charge you for service you did not receive! Tell you your insurance covers all of your test then bill you a year later. No one there like's to listen Everytime you call they make you feel unwelcome, they all …Went to get fertility screening with husband. 1. While getting ultrasound, I asked if I can know there is cyst. She said she is not allowed to speak about that. 2. Whoever called…Went to get fertility screening with husband. 1. While getting ultrasound, I asked if I can know there is cyst. She said she is not allowed to speak about that. 2. Whoever called to let me and my husband know about the result. She would let us know some stuff that we are not familiar and had ask same questions multiple times to understand - would have been better if there is actual written down so we can search and understand better 3. Apparently I did have a cysts when she told me the result on the phone but said multiple and I ask how many exactly and answered few which is still not exact number. 4. Asked for the result sheet to see. Took more than a week to be able to see the paper and did not see anything that was said on the phone. I am so glad to experience how unprofessional this institution is before I go speak with doctor which leads to expensive cost. What a great job.Very well done 👎🏻 Infertility is frustrating enough and I don’t wanna deal with this nonsense. Thank youMidwest fertility center is an outstanding clinic. I can't thank everyone of you for your compassionate care. This center is my second home. Dr madanes goes above and beyond for…Midwest fertility center is an outstanding clinic. I can't thank everyone of you for your compassionate care. This center is my second home. Dr madanes goes above and beyond for his patients. At Munster location, I want to say thank you to Felicia for your lovely demeanor and empathetic nature, keeping me up to date with my appointments, and on ending encouragement and support. Thanks to Dee for your kindness and lovely nature, always there to answer my questions. Thank you so much.This is an amazing Fertility Clinic! Dr. Amos is super knowledgeable, I just can not express how happy I am with the receptionists, phlebotomists, ultrasound sound tech and nurse…This is an amazing Fertility Clinic! Dr. Amos is super knowledgeable, I just can not express how happy I am with the receptionists, phlebotomists, ultrasound sound tech and nurse Laura Tuider. …I loved working with Midwest Fertility. I was referred by another patient who saw Dr. Madanes for regular OB Gynie care (not fertility). She recommended him due to his bedside…I loved working with Midwest Fertility. I was referred by another patient who saw Dr. Madanes for regular OB Gynie care (not fertility). She recommended him due to his bedside manor- I was EXTREMELY nervous. Fertility treatment is rough, but I was thankful to have such a great team to work with. Leanne and Claudia were amazing! Once we got started with treatment, things moved quickly. I know others who were with other dr's and their treatment seemed so much more spaced out. Dr. Madanes was great to work with. He was thorough and direct in telling me what we needed to do, and yet very kind in how he delivered such sensitive news. I ended up going through 4 IUIs and 1 round of IVF. Both Leanne and Claudia have called to check on how things were going once I was through with treatment. I delivered my perfectly healthy twins in August 2019, and couldn't recommend Midwest Fertility enough!Going to a fertility specialist for the first time was nerve wrecking and overwhelming. I am so thankful I chose Midwest because they made this process so much easier by always…Going to a fertility specialist for the first time was nerve wrecking and overwhelming. I am so thankful I chose Midwest because they made this process so much easier by always answering questions, giving detailed explanations, and …I love this place and I only give them three stars because the billing department is TERRIBLE. However the staff is amazing I felt like family instead of a patient. Claudia is a…I love this place and I only give them three stars because the billing department is TERRIBLE. However the staff is amazing I felt like family instead of a patient. Claudia is a person you'll never forget, she's loving, caring, and very sweet person. I can't wait to bring my bundle of joy to visit them.My experience with Claudia and all staff has been outstanding. Claudia has been very supportive she is an excellent person and make me feel secure with all the procedures I have…My experience with Claudia and all staff has been outstanding. Claudia has been very supportive she is an excellent person and make me feel secure with all the procedures I have been through. I definitely recommend this clinic to anyone. They are very professional. Claudia is always smiling and friendly. I am very pleased with all the process so far. Thank you everyone specially ClaudiaMFC was like my home away from home for the past 1.5 since i started the process of IVF. There have been many ups and downs but both Claudia and Leanne treat you like family and…MFC was like my home away from home for the past 1.5 since i started the process of IVF. There have been many ups and downs but both Claudia and Leanne treat you like family and truly care about your feelings and what you are going through. They are so willing to go the extra mile and ensure that they are always available whenever you need them. If it wasn't for their positivity and energy, I don't know how long i would have stayed in the process. Here's to hoping for one last successful round! Thank you to all the staff for everything that you do. You all play a very important role in our lives!All the people at the clinic are very nice and knowledgeable. They in no way were trying to over charge us. We did a single embryo transfer the first time around, which did not…All the people at the clinic are very nice and knowledgeable. They in no way were trying to over charge us. We did a single embryo transfer the first time around, which did not take. We did a double embryo transfer for the second round and one took. Our baby boy was born 9/1/2019 (10 weeks premature). He is growing well and we're absolutely enamored by him! He is our little miracle!! If you have had a dream of having kids and had issues in the past conceiving, Dr. Amos and his team at Midwest Fertility Centers is the place to go. Megan who was one of the nurses and later left; Lori and Laura with the Egg Bank, the receptionists (Claudia or Clara - I think), Justyna and the rest of the staff YOU GUYS ROCK!!! Definitely do your research, but they were by far the best decision we made for making this dream possible. Reasonable pricing. Clean facility. We will be forever grateful and we will be in to visit the staff soon!! :) Ben, Scott and RexSo far I have had a great experience with MFC. I've been searching and searching for a new doctor in my area and when I set up an appointment online, Alexis called me and helped…So far I have had a great experience with MFC. I've been searching and searching for a new doctor in my area and when I set up an appointment online, Alexis called me and helped me book a date. She was very kind and helpful and made it very easy (this is not always true for setting appointments elsewhere). It's a nice feeling when you get off the phone and know that everything went the way it should :). I have yet to visit the Doctor, but I'm truly looking forward to my appointment! Will update my review for him after that appointment takes place.I was beyond floored with my experience at Midwest Fertility Center. After going to multiple doctors I finally found the care that I had sought for two years. The distinguishing…I was beyond floored with my experience at Midwest Fertility Center. After going to multiple doctors I finally found the care that I had sought for two years. The distinguishing factor at this location is the care. Claudia (one of the nurses at the center) took care of me as if I was one of her own from start to finish, constantly following up and making sure I was cared for, going above and beyond for me like a surrogate mother to me, getting me through this process in spite of all my fears and worries, making it beyond easy and seamless. Leanne (another nurse) was beyond sweet and would make sure I got all the care I needed and for someone who has an insane fear of needles (like horrible fear) she got me through the sometimes twice weekly blood draws and the fear of needles through my IVF process. I cannot recommend this center enough, if it weren’t for them and their INCREDIBLE team I wouldn’t be 6 months pregnant with our baby boy today! If you’re on the fence don’t be— go immediately!My husband and I cannot be more happy with the Doctor and the office in general. My husband was diagnosed with Stage 3 Lymphoma and we needed to act fast.. like a week. EVERYONE…My husband and I cannot be more happy with the Doctor and the office in general. My husband was diagnosed with Stage 3 Lymphoma and we needed to act fast.. like a week. EVERYONE and I mean everyone at the office was caring, prompt and always made us feel comfortable. We cannot wait to start our IVF process with them!
I have never been treated so poorly as a patient. The staff at the reception desk was extremely rude and unwilling/unable to answer simple questions I had about the billing…I have never been treated so poorly as a patient. The staff at the reception desk was extremely rude and unwilling/unable to answer simple questions I had about the billing process. I was referred here by my primary doctor. I had checked with my insurance beforehand and they said this location was in network and the procedure was covered with a $20 copay. When I arrived, without even looking at my insurance the staff said I would have to pay cash and pay full price at the time of the procedure. They told me they were unwilling to bill my insurance for the procedure and would not check my insurance. When I asked why they got snippy and told me it was because I wasn’t a patient of theirs. Of course, I asked how I could become a patient of theirs and they said they couldn’t set up a visit because they didn’t want to take a patient from my primary doctor. So, I called my insurance again to see if I could submit the receipt for reimbursement and my insurance said it was no problem and emailed me the form. I went to tell the receptionist the good news and asked for their TaxID so I could submit the receipt she got very short saying “We can’t submit this to insurance because you’re not our patient”. I tried clarifying that I was willing to do all the work for submitting it and she practically yelled at me “I can’t give you the tax ID because you’re not a patient of this facility!”. So, despite being covered and in-network they were unwilling to bill my insurance and unwilling to give me any of the info I need to submit it myself. After the receptionist literally finished telling me how rude I was being I told her to go ahead and cancel the appointment, I’ll be finding another location. I think there may be something fishy going on with the billing at this location if they aren’t willing to honor agreements they’ve made with insurance companies.DON'T USE MID WEST FERTILITY OR INTERNATIONAL EGG BANK!!! Me and my husband went through Midwest Fertility's donor egg bank "international egg bank" and were screwed out of…DON'T USE MID WEST FERTILITY OR INTERNATIONAL EGG BANK!!! Me and my husband went through Midwest Fertility's donor egg bank "international egg bank" and were screwed out of thousands of dollars from Dr. Madanes. …
This has been the most unprofessional office I have ever been to. As a nurse I know what is expected of staff, and this office falls short. The "medical assistants" appear very…This has been the most unprofessional office I have ever been to. As a nurse I know what is expected of staff, and this office falls short. The "medical assistants" appear very unprofessional, record information wrong, I had an MA record my weight 20 pounds less than what I actually was. Ive had their phlebotomist attempt to draw my blood WITHOUT GLOVES! I demanded a different phlebotomist after this, which the next one fell short as well, she cleaned the area of draw and then ripped the tip of the finger off the glove and used her finger to palpate the vein AGAIN, and then proceeded to TRY and draw my blood, until I stopped her, which she did not understand why I was so mad about this. The front desk staff could not explain why I could not make appointments at the Indiana offices, so I was driving almost 2 hours every other day for 3 months until it was finally explained to me that because my paper chart was at the Dowers Grove location and not the other locations, how a physicians office is working without EMR is beside me. My chart was to be transferred to the other location, this was never done. As for billing, I was paying my $60 copay every other day for 3 months while I was going there, my copays were never applied correctly, as well there were several times the front desk staff ran my card for the wrong amount. When I received my bill I noticed some errors, trying to get someone from billing on the phone was impossible. During one of my visits I was "fortunate" to meet with someone in billing who explained my bill was incorrect and that she would be calling me within a few days and sending out a new bill. Well weeks passed and I never heard anything. I began calling the office, but of course every time I called, no one was available and I had to leave voicemail, I called 2x/week from May-November, never received a phone call back. But they did begin to start sending me the incorrect bill and threatening collections. Finally in December I called and demanded to speak with someone, I was once again told she was not available and I could leave a message, I refused and waited on hold 27 minutes before I was finally able to speak with someone. I was seeking help and unfortunately this fell short, so much so that when I came to the office pregnant TWICE the Dr and his assistant appeared annoyed!!!! Even though I was coming there for help with my hormone imbalance that was causing miscarriages! I have cut ties with this practice and found a wonderful new doctor. I normally do not leave reviews, but in this case I could not let it go.We have found Dr Madanes to be incredibly kind and confident. He communicates in a straightforward manner & really wants to help you have a healthy baby... he felt comfortable…We have found Dr Madanes to be incredibly kind and confident. He communicates in a straightforward manner & really wants to help you have a healthy baby... he felt comfortable transferring 2-3 embryos at one time. After telling him our wishes, he said he was happy to accommodate us...he always patiently answers our questions & gives honest feedback.He [Dr. Amos Madanes] decided since I have never been pregnant a single transfer was the best option for me and I respect his decision...is great at explaining everything that is…He [Dr. Amos Madanes] decided since I have never been pregnant a single transfer was the best option for me and I respect his decision...is great at explaining everything that is going on and is very sure of all this answers. When ever I had any questions he seemed to know the answer and if he didnt he would bluntly tell use. He was also very conferting in making us feel safe about any prosegers being done. He made a good one on one connection with us.Dr. Madanes is understanding and very compassionate with my situation. I liked that he is very blunt when it comes down to telling you what’s wrong but he will make sure that he’s…Dr. Madanes is understanding and very compassionate with my situation. I liked that he is very blunt when it comes down to telling you what’s wrong but he will make sure that he’s not rude about it. He makes sure you understand what’s going on and break it down to you. ... I only had some exams with him, which was the HSG to check on my tubes and then let me know that my only Fallopian tube left is blocked and I was ready to start taking birth control which I took for a month but then I didn’t have insurance.Originally he [Dr. Madanes] had promised to try things I had found in clinical studies for my particular condition. But then just gave me a standard protocol. Same as all other…Originally he [Dr. Madanes] had promised to try things I had found in clinical studies for my particular condition. But then just gave me a standard protocol. Same as all other patients...Also, had a large cyst and ended up in the emergency room. Shouldn't have done IVF. Couldn't get his help with what the ER could do to help me. Was not concerned with my well being or health...Who you would meet
Clinic route
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Next step
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Provider
Midwest Fertility Center
Role
Fertility clinic
State
Illinois
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