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The clinic demonstrated several issues with communication, coordination, and overall patient experience throughout the fertility evaluation process. While some staff members and…The clinic demonstrated several issues with communication, coordination, and overall patient experience throughout the fertility evaluation process. While some staff members and external providers were excellent, the overall experience at the clinic felt disorganized and inconsistent. There were multiple instances where important procedural information was either not communicated or communicated too late - including preparation requirements for the HSG procedure, which resulted in an unnecessary one-month delay. There were also inconsistencies in testing protocols and situations where prior imaging/history did not appear to be reviewed before appointments. The most concerning experience occurred during an attempted saline sonogram (SIS), where the procedure could not be completed after multiple unsuccessful attempts. During the appointment, comments were repeatedly made suggesting I was uncomfortable or did not want to continue, despite my clearly indicating that I was willing to proceed. The appointment was then paused, and I later learned the physician had returned to the operating room before the procedure was resolved or properly discussed. We ultimately left the clinic without speaking further with the physician, receiving guidance on next steps, or discussing rescheduling options. There was also no follow-up communication afterward regarding the incomplete procedure. Overall, the experience left the impression that patient concerns and continuity of care were not being prioritized. Dr. LeBlanc came across as dismissive and lacking in bedside manner, and the interactions did not feel supportive, attentive, or patient-centered during what is already a highly stressful and emotional process. Based on my experience, I would not recommend this clinic.
