I waited a couple of months before leaving this review. I wanted time to compare my experience with another clinic and gain some perspective. After transferring my care, I can…I waited a couple of months before leaving this review. I wanted time to compare my experience with another clinic and gain some perspective. After transferring my care, I can honestly say that there are better options in the area for IVF care. The only reason I’m not giving two stars is because I did successfully get embryos from my cycle. Communication throughout the process was disappointing, and some interactions with staff were concerning.Fertility clinic
Fertility Center of the Carolinas
Greenville, SC · (864) 455-4673
- Phone
- (864) 455-4673
- Location
- Greenville, SC

Patient reviews
Excerpts come from public listings. Show more reveals the excerpt stored here; the original source has the full review.
36 excerpts on this page35 Google reviews
I haven't been a patient here long, but I've had a great experience so far. Fertility complications can be so hard, and everyone I've interacted with has been nothing but…I haven't been a patient here long, but I've had a great experience so far. Fertility complications can be so hard, and everyone I've interacted with has been nothing but empathetic and attentive. The wait to get in is long, but Tangie worked tirelessly to get me in as quickly as possible. I've mostly worked with Emily (NP) and I cannot say enough about how kind she is and how much she has made me feel heard and validated. Their x-ray tech, Susan, is probably the sweetest human on the planet and made me feel so comfortable when I was nervous about a procedure. I'm looking forward to continuing my care here.update She never followed through with the referral or contacted me back. This office is unprofessional, dishonest, in disrepair, and filthy. My wife and I are going through the…update She never followed through with the referral or contacted me back. This office is unprofessional, dishonest, in disrepair, and filthy. My wife and I are going through the fertility process so I was referred here by the VA and despite having negative experiences with other offices owned by Prisma I reluctantly went for an appointment. It's been a couple of years I thought maybe things have changed. First, they sent me the wrong address in one of the many nagging pre appointment text messages I had to receive to triple confirm my intent to show up for my appointment. Upon arrival the nurse walked me to an unpleasant room, pointed at a form I had to fill out, handed me a cup, told me the door locked, and left without saying much. Half of the collection room is broken or out of order. Very unprofessional dirty office. After my results came back I was informed that if I had any other questions to let them know and they'd be happy to help. Well I asked a question and was told I needed to see another kind of doctor and they didn't freely offer a referral so I responded politely requesting if they could refer me to someone and then a few days later in response the NP didn't say who or where they would refer me but that they'd put me in for a referral or I could talk to my primary care Dr and she simultaneously turned off my ability to respond to her removing my ability to ask any further questions. I have no idea if she actually referred me to anyone, where they would be, or who they are. Her response was vague and unprofessional. Why even offer to help with anything else if you don't intend on following through? I'm old enough to remember when doctors were trained enough to offer a referral without being begged for one if they identified an issue they didn't specialize in. I don't appreciate having the digital messaging door slammed in my face either. Extremely rude and lazy practice. Sadly, I wouldn't recommend this office to anyone who values their time or money. Par for the course for a Prisma office I suppose.Thank you for your review. Prisma Health is committed to providing the best experience possible, and feedback like yours helps us focus on what matters most. If you’d like to talk…Thank you for your review. Prisma Health is committed to providing the best experience possible, and feedback like yours helps us focus on what matters most. If you’d like to talk with us directly so we can learn more, please reach out at https://prismahealth.org/contact.I’ve been going here for 12 years … I’ve never had issues until today. To tell a patient to “go back to where they came from” is PURELY unacceptable. My sister just wants help so…I’ve been going here for 12 years … I’ve never had issues until today. To tell a patient to “go back to where they came from” is PURELY unacceptable. My sister just wants help so she can have a baby. She wasn’t asked that and she is almost a week post op. I don’t quite understand the nature of the “attitudes and miscommunication” but if the office will be ran this way, then this is going to be nowhere for anyone to go. Very unfortunate situation.This office performed 5 IUIs on me while my left fallopian tube was shut (later come to find out once I got a second opinion). My daughters were conceived on the first try with…This office performed 5 IUIs on me while my left fallopian tube was shut (later come to find out once I got a second opinion). My daughters were conceived on the first try with medicated IUIs, so I knew something was up. At FCC, they don’t actually assess the patient in front of them, but rather encourage IVF for a larger price tag. If this is the “excellent quality of care” you’re looking for, this office will be perfect for you. Don’t forget to act as your own fertility doctor while attending. 10/10 recommend PREG & even CNY fertility over them 🫶I just have a question do yall donate sperm also by chanceAfter 17 long years of trying to conceive, my husband and I had almost lost hope. Then we met Dr. Fox, and everything changed. From our very first consultation, she showed genuine…After 17 long years of trying to conceive, my husband and I had almost lost hope. Then we met Dr. Fox, and everything changed. From our very first consultation, she showed genuine compassion, patience, and understanding of our emotional journey. She took the time to explain every step of the IVF process, answered all our questions with kindness, and tailored a treatment plan that suited our unique situation. The level of care and professionalism from Dr. Fox and her entire team was truly exceptional. They made what could have been a stressful experience feel manageable and filled us with hope at every stage. Every visit felt personal, not just another appointment. We always felt supported and informed. Thanks to Dr. Fox’s expertise and dedication, we are now expecting our miracle baby after 17 years of waiting (due early Jan). Yes, 17 years :) Words cannot express the gratitude we feel for her and her amazing staff. If you’re struggling with infertility and looking for someone who truly cares, I wholeheartedly recommend Dr. Fox. She helped make our dream come true, and we will forever be thankful.I struggle with what to say. After all, my wife wanted a baby, and we left with one. If that's our single measure of success, then the clinic was successful. The process with…I struggle with what to say. After all, my wife wanted a baby, and we left with one. If that's our single measure of success, then the clinic was successful. The process with Prisma and our experience with the clinic, however, was...a mixed bag. It's definitely a money-making enterprise, and they were selling us a product from the first call. After getting off the phone with the doctor, I said, "If reproductive endocrinology doesn't work out for her, she could always sell timeshares." That high-pressure sales pitch never wavered throughout our experience. For example, we told them many times that we were not interested in a certain product, but they kept trying to push it on us no matter how often we said we wouldn't do it. And we were initially led to believe the journey would be much easier, cheaper, and more straightforward than it really was. Attitudes to patients varied widely by provider. Some doctors seemed like they were genuinely on our side. We were driving the bus, and they were helping us navigate. Others were out to take charge of our fertility and direct our path for us. Still others made us feel small with repeated "sweet girl" comments every time we asked a question. Don't get me started on billing and finance. They were a nightmare at every single point of contact and continue to be a thorn in our sides long after our experience with the clinic ended. It's not just that insurance for fertility is complex work. These people have proven themselves incompetent at a whole new level. Did we get what we wanted from this clinic? Well...yes. Did we get treated the way we wanted? Yes and no. Would we do it again? I think you'd get a different answer from each of us depending on which one you asked and the day you asked.I was treated with kindness and respect each visit (which if you know IVF, you know that's a lot). I was impressed with the office staff, nurses & doctors. I saw Dr. Likes, Dr.…I was treated with kindness and respect each visit (which if you know IVF, you know that's a lot). I was impressed with the office staff, nurses & doctors. I saw Dr. Likes, Dr. Greene, Dr. Fox (all wonderful) and ultimately landed under the care of Dr. Von Hofe. She is a delight to work with. Making time for my countless question & genuinely caring+wanting to help us start a family. I believe everyone on this staff has the common goal of trying their best to get women pregnant. Also, I never experienced any issues with my billing. We paid out of pocket & I actually have a $20.00 credit that I hope to cash in next year. If you're reading these reviews looking for the "best" doctor/office. Make sure to remember that the goal may be the same, but individually we all face different hurdles that impact our outcomes. We are all fearfully and wonderfully made. Don't be discouraged, hold on to your hope. Sincerely, a geriatric mother with a low egg count & husband with Cystic Fibrosis.We have had the best experience so far. Dr. Von Hofe, and Dr. Greene are amazing. The front desk ladies, ultrasound staff, lab staff, financial team, are all amazing too. Everyone…We have had the best experience so far. Dr. Von Hofe, and Dr. Greene are amazing. The front desk ladies, ultrasound staff, lab staff, financial team, are all amazing too. Everyone is so friendly, professional, and making you feel comfortable in scary/vulnerable situations. I couldn’t thank them enough.I decided to leave preg and give this place a shot for my 3rd IVF. Dr.green and Brittany were the only 2 people here who actually knew what they were doing. The IVF nurses dont…I decided to leave preg and give this place a shot for my 3rd IVF. Dr.green and Brittany were the only 2 people here who actually knew what they were doing. The IVF nurses dont seem to be able to keep track of their patients charts. I was sent the wrong chart/schedule twice. They FORGOT to order my trigger shot before my egg retrieval!! I had to go without. The sad thing is when I got my medication I took it into the office for them to double check and was told by one of the IVF nurses that checking my meds was unnecessary. Financial misplaced my money and tried to charge me again for my embryo transfer until I provided all the paperwork and history of payments. I NEVER stressed while with preg for my first 2 IVF cycles. With this place I felt like if I didnt stay on top of them they'd miss everything. The stress they caused me was unbearable. Im thankful I knew the process but I worry for families who go to this clinic for their 1st cycle. They dont know what's happening, or the process and are being taken advantage of. Please just pay a few extra grand and go to a different clinic because this place is not worth it. People are paying you guys so much of their hard earned money because we want a child and you take it for granted, you dont do your jobs properly.I am currently rocking my newborn after 12 years of secondary infertility and genetic issues. I cannot thank Dr. Miller, the other doctors and staff for what they have done for my…I am currently rocking my newborn after 12 years of secondary infertility and genetic issues. I cannot thank Dr. Miller, the other doctors and staff for what they have done for my family!So far I have had a wonderful experience with this office. I have been seeing Chelsea Fox for over 2 years. She and her nurse Melissa has given me options, they have given me a…So far I have had a wonderful experience with this office. I have been seeing Chelsea Fox for over 2 years. She and her nurse Melissa has given me options, they have given me a clear infertility diagnosis, and allowed me to advocate for myself and ask questions without being condescending. Dr. Fox has so far done everything she can to get me pregnant and I believe she will continue to do so until it happens. Her nurse Melissa has not only been extremely helpful through my journey but has been kind, warm and emotionally present. Dr. Fox is matter of fact and gives you statistics. Some people don’t do well with that but I like for my doctor to be up front with me and she is. But she is very warm while doing it. The front desk ladies know my by name now and are always very friendly when I come in. Cynthia in the finance department has been very helpful. As I’ve seen in some of the other reviews they will add a charge to your mychart at times that you have already paid for. That comes up automatically and all you have to do is ask for it to be taken off. You do see other doctors sometimes and I will say Dr. Lisa Green has been a pleasure every time. The IVF nurses have also been very helpful, they can message you all at once sometimes, but at least they are responding in a timely fashion. Hannah specifically took care of me during my retrieval and was a light to be around. Mrs. Lynn who draws my blood sometimes is amazing and so are both of the early morning ultrasound techs. I feel very welcome here and always have.Great center! They helped me have my miracle baby girl!! Very professional and such great doctorsI give it a three is because of Dr Likes otherwise it would have one. He walked with us through our fertility journey .Even though i I had just hit 40.He was very good gave us…I give it a three is because of Dr Likes otherwise it would have one. He walked with us through our fertility journey .Even though i I had just hit 40.He was very good gave us good option and was very encouraging and we conceived.but sadly he is not there any more. second round.The Dr who took over from the word go made us know that our journey might not be successful discouraged us from ivf and just wanted us to do iui even though they knew it would fail.We have been waiting for a follow up appointment no one has contacted us .Find another location. It’s a nightmare dealing with this location. Missy the office manager is rude and ill informed on basic job duties. Personally I think this office…Find another location. It’s a nightmare dealing with this location. Missy the office manager is rude and ill informed on basic job duties. Personally I think this office intentionally commits fraud. I will be submitting to fraud dept too. They surprise you with a $400 invoice they never mention prior on the date of the appointment and refuse service if you do not pay. Mind you it’s an appointment that took 4 months to get scheduled in the first place. They claim insurance takes 45 days to review so they pre charge full amount. My insurance paid in 4 days and I still have no refund. It’s been over 2 months. I called and messaged in my chart but they refuse to speak to me hence I will submit fraud review. Cindy a billing person called me and started telling me I owe $5,000.00 adamantly. I knew this was wrong and tried to let her correct herself but she insisted so I got very upset. She then said it was another patients bill she has been telling me about. I mean how would you feel? She then continued to claim I owed $280 for a phone call appointment and insisted my insurance paid nothing. In fact my insurance paid everything except a $25 copay. I complained and brought up concerns to Johanna Von Hofe who forced me to pay or refused me service on the spot. She also noted a call on the subject in my chart claiming she called me on it and I have phone records there was no call. She went as far as to alter a phone call record so I don’t know what that says about someone. Two visits to this location and I have spent over 24 hrs with various departments to get things corrected. I don’t know what your time is worth but they overcharge here and hope you don’t notice or ask for it back. If you do ask or point it out they ignore and tell you to call public advocacy. I do call them and they are pointless claiming I need to pursue facility directly for action. I think someone will end up suing them very soon. It’s too blatant of behavior.Staff was incredibly unprofessional and insensitive to patients who are coming to them in such a vulnerable position. Doctors weren't much better. If the Dr. you went to the…Staff was incredibly unprofessional and insensitive to patients who are coming to them in such a vulnerable position. Doctors weren't much better. If the Dr. you went to the practice to see was unavailable, it is a crapshoot for who you'll get. We did one round of IUI before we had to switch to another local practice. Once we went to the other practice we learned my wife had fibroids that needed to be removed and it was a complete waste of time and money to even attempt IUI without removing the fibroids. This was completely irresponsible on the part of the "medical professionals" Glad we only wasted 3 months at this practice. We were put on the right track and welcomed our beautiful baby girl about 15 months after leaving this place. RUN!!!Prisma Health is committed to delivering the best possible care and services for our patients and their families. As such, we welcome all feedback and encourage patients to…Prisma Health is committed to delivering the best possible care and services for our patients and their families. As such, we welcome all feedback and encourage patients to contact the Patient Advocacy Department to share their experience: (803) 434-6237.I've left multiple messages in the last few weeks to schedule an appointment. Apparently returning calls isn't a thing. Thankfully I eventually tried Piedmont Reproductive, and…I've left multiple messages in the last few weeks to schedule an appointment. Apparently returning calls isn't a thing. Thankfully I eventually tried Piedmont Reproductive, and they called me back first thing the next morning to schedule an appointment. You should probably go there instead of Prisma.Dr. Likes was amazing and that's why this gets 3 stars. I thought he was great. I'd recommend him but not his staff. But the nursing/billing staff at check-out were incredibly…Dr. Likes was amazing and that's why this gets 3 stars. I thought he was great. I'd recommend him but not his staff. But the nursing/billing staff at check-out were incredibly insensitive and unknowledgeable. They demanded a large payment of service be paid before I left because they said my insurance wouldn't cover it. But I knew it would and got confirmation from my insurance prior to going there. I argued with them for awhile and they were incredibly rude and unwilling to call my insurance to verify my benefits. I paid the cost of the visit out of defeat and the next day a nurse called and said they'd file with my insurance. Today my insurance sent them a check for the service so they've now been paid double. They have yet to provide my money back I paid them and are holding it hostage until other claims from other providers in the network have been fulfilled by my insurance. Moral of the story: I wouldn't have paid the nursing/billing staff had I known my money would be tied up for over a month over this. So insensitive to push patience on things they are unknowledgeable about while working in a sensitive realm of infertility. I will not be back, unfortunately. and wouldn't recommend this practice to others.HEED THE BAD REVIEWS. I loved Dr. Likes which is why I’m even giving this two stars, he was amazing. Very knowledgable and explained all of the possible avenues of treatment that…HEED THE BAD REVIEWS. I loved Dr. Likes which is why I’m even giving this two stars, he was amazing. Very knowledgable and explained all of the possible avenues of treatment that might be needed. However, I found his staff and team to be extremely unprofessional. Seeing a specialist sets the expectation of a higher level of customer service, patient care, and knowledge. This office didn’t show ANY of that. The staff isn’t knowledgable about their procedures, cost of test, etc. As a new patient just wanting to have a baby with my husband, it’s discouraging to ask all the right questions and get lazy, incorrect answers. Not to mention the fact that the office couldn’t even be bothered to call my husband to set up his test. I had to call and get him scheduled after two weeks of waiting for the staff to reach out - like I was told they would. The front desk told me when I asked about it “we sent him a MyChart message.” Which is not only lazy but not the proper procedure for a first appointment, since MyChart partners with multiple offices and Prisma is not how his is set-up because his doctor isn’t a Prisma facility. I won’t even get into payments much because it’s such a mess. You can go in for test, pay over $1000 (prior to the test and visit) and then get hit with an almost $4000 dollar bill after for the same test. Having to see a fertility specialist is already such a stressful and emotional journey without the doctors office adding to the stress. Overall making the whole process harder, not easier. I was referred here and in one month had been through so much negativity, laziness, and just lack of professionalism with this office that I told my husband through tears that maybe I’m just not meant to have kids and this is the sign. THAT’S how negative my experience was with this office. My husband and I called my OB office for a different referral, where they filed our concerns. I personally wouldn’t want anyone else’s journey to take this overwhelmingly negative turn.This clinic was recommended to me by multiple clients of mine over the past couple years. My husband and I had been going to the main clinic in the upstate a lot of couples go to,…This clinic was recommended to me by multiple clients of mine over the past couple years. My husband and I had been going to the main clinic in the upstate a lot of couples go to, without mentioning their name. Anyway, I spent a year there with no success, but also very very bad experiences every time. I thought that’s just the way it is… So after that year was up, I was inclined to get a second opinion. My husband and I are so glad we did so far! We’ve had such a good experience with Dr. Miller. He is very experienced and took the time to answer all my questions and also gave me so many more options than the other clinic I had been to. He didn’t push aggressive treatments on me right away, and the visits so far have been great. The front desk is so friendly and welcoming! My first scan went perfectly well and the lady who did it actually saw something the other place had never mentioned (I’ve had 7 scans). Also my nurse, Holli, is so sweet and has such a bubbly personality!! She’s been so awesome at communicating with me anytime I message her in MyChart. I feel confident that this clinic will help my husband and I get pregnant. I’ll update when I conceive .If we could give 10 stars, we would. Dr. Von Hofe is an exceptionally caring, measured and intelligent physician. She cuts through the BS and helps boil things down in a way that…If we could give 10 stars, we would. Dr. Von Hofe is an exceptionally caring, measured and intelligent physician. She cuts through the BS and helps boil things down in a way that makes a lot of sense. This is especially important during such a high-stress journey like IVF. Her command of her field is obvious from the moment you meet her, and the compassion she exudes is genuine. If you're looking for an IVF doc with both brains and bedside manner, Dr. Von Hofe is no doubt the total package.I really am at a complete loss as to how some people had such a bad experience according to their reviews. I have had nothing but positive things to say. Dr. Likes is such an…I really am at a complete loss as to how some people had such a bad experience according to their reviews. I have had nothing but positive things to say. Dr. Likes is such an expert in the field and truly cares. He and his nurses are always super quick to respond in MyChart. I have never felt under valued in anyway as a patient here. I would, and have, recommend them to my closest friends and family.I love the care I receive from Dr Miller. That's why this review even gets 3 stars. However, the Staff at this Practice, is literally ruining it. I have been going there for…I love the care I receive from Dr Miller. That's why this review even gets 3 stars. However, the Staff at this Practice, is literally ruining it. I have been going there for years, and have never had such MONEY HUNGRY, rude and insensitive treatment.. have called 8 times today to try to schedule apmnt. They just let the phone ring, with no answer.The staff is very rude and inconsiderate. They bill you for extra time in the visit that you never received. If you are self pay they look down on you. They won’t do prior…The staff is very rude and inconsiderate. They bill you for extra time in the visit that you never received. If you are self pay they look down on you. They won’t do prior authorization requests or look into your insurance questions for you. The nurse doesn’t answer voicemails or messages through mychart. They don’t send medication to the pharmacy on time. Very unprofessional staff. Over all I would like to give it negative stars if I could. I would not recommend to any of my family members or friends.The office staff, ultrasound technicians, nurses and doctors made my husband and I feel respected and valued. Dr Lisa Greene is an incredible professional, she explained every…The office staff, ultrasound technicians, nurses and doctors made my husband and I feel respected and valued. Dr Lisa Greene is an incredible professional, she explained every test result and procedure while offering options that didn't make us feel pressured. She responds in a timely manner, even after hours, because she "doesn't stop until the work gets done." Thanks to her we were able to start our family!Dr. Miller was very thorough and had already read my chart before speaking to me. Had a great visit!I have a beautiful daughter thanks to this office. Everyone I encountered was really nice. Sure, sometimes emails and phone calls seem like they take a long time to be answered…I have a beautiful daughter thanks to this office. Everyone I encountered was really nice. Sure, sometimes emails and phone calls seem like they take a long time to be answered but that's just American Medicine for you.Dr Green, and Dr Von Hope were wonderful! My first cycle failed, but after having my second attempt I am sitting here with a bundle of joy!My main provider at this location is Dr. Green. I had a procedure completed with Dr. Likes. Both MDs and the office and clinical staff have been absolutely professional and…My main provider at this location is Dr. Green. I had a procedure completed with Dr. Likes. Both MDs and the office and clinical staff have been absolutely professional and caring. Everyone explained any procedures and visits, answered all questions I have as well and have communicated with me in a timely manner. I highly recommend this office and staff for patients that are interested in being an active part of their care and having honest dialogue with their care team.Dr. Von Hofe is more than just a doctor she has became more like family. She was my main doctor throughout my IVF journey. We did see the other physicians during our journey and…Dr. Von Hofe is more than just a doctor she has became more like family. She was my main doctor throughout my IVF journey. We did see the other physicians during our journey and that is completely normal. Just like if you go to the regular obgyn when you do get pregnant you will rotate and see all of the doctors. Dr. Von Hofe did my egg retrieval along with my final and successful FET. My other two transfers where done by Dr. Likes and Dr. Miller. They were both professional and explained everything as it was going on and beforehand. BUT I do have to say I was most comfortable with Dr. Von Hofe and when we do go back to try again after our baby boy is born I will have her as my main doctor again. Because of her and the entire staff I get to be a mother. I am beyond grateful for Dr. Von Hofe, the nurses, the embryologists and just the entire team in general! It was an extremely though journey and anyone going through it, I highly recommend advocating for yourself! Ask the questions even if you think they may be dumb or not important. Every question is important.Dr Green was my main provider, but I do want to give a shout out to Dr Von Hofe who I technically saw more of (they all work on rotation, that's just how it occurred). Stuff is…Dr Green was my main provider, but I do want to give a shout out to Dr Von Hofe who I technically saw more of (they all work on rotation, that's just how it occurred). Stuff is very pleasant, doesn't mind explaining things a couple of times. Had a successful cycle finally, and I am blessed with a little girl!Jennifer Ashley, we really appreciate your positive review!This clinic has unresponsible doctors and the nurses would not reply to my messages on the chart...over all no one cares ..would not recommendWho you would meet
David Forstein
Physician

Bruce Lessey
Physician
Johanna Bailey Von Hofe
Physician

Lisa Green
Physician
Creighton Likes
Physician
Paul Miller
Physician
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Fertility Center of the Carolinas
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Fertility clinic
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South Carolina
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