I realize that I received treatment a long time ago, but nothing seems to have changed. The staff that greets you is rude. I explained to Dr. Hawkins that I was very nervous. She…I realize that I received treatment a long time ago, but nothing seems to have changed. The staff that greets you is rude. I explained to Dr. Hawkins that I was very nervous. She tried to convince that it was okay. While I had my legs in the air receiving an IUI a group of students walked right by room and looked because the door was open. I felt very violated and will NEVER return. Save your money for a better clinic. It was 6,000 dollars that could have been better spent in Atlanta or Tallahassee. Edit to add: I called the number provided and was transferred to voicemail and my call was never returned.Fertility clinic
Central Georgia Fertility Navicent
Macon, GA · (478) 757-7888
- Website
- navicenthealth.org
- Phone
- (478) 757-7888
- Location
- Macon, GA

Patient reviews
Excerpts come from public listings. Show more reveals the excerpt stored here; the original source has the full review.
19 excerpts on this page14 Google reviews
Very rude refuse to send me my own resultsThe team and staff at CGFI are beyond amazing. They helped us every step of the way. They are very clear and concise with what you need to do and I think that is being…The team and staff at CGFI are beyond amazing. They helped us every step of the way. They are very clear and concise with what you need to do and I think that is being misconstrued by some as being uncaring. We had nothing but positive experiences with everyone there and I could not imagine not using their services! I would give more than 5 stars if I could.The appointment itself went rather well. Was received in decent time and given ample time for the procedure we went to do. We were told our results would be received either that…The appointment itself went rather well. Was received in decent time and given ample time for the procedure we went to do. We were told our results would be received either that afternoon or the next day, we were told nothing else. When afternoon turned to evening, we decided to wait. When we waited until late afternoon the next day to call. We got no answer. We had to call several times. When we were received, THAT is when they decided to tell us we had to contact our surgeon for results. The fact that the clinic cannot give us the proper information on how to get simple results back and the fact that no one seems to know how to answer a phone is unacceptable. While your doctors are great, your customer service is by far the worst I've come across.Absolutely love the Doctors here. I struggled for years to get pregnant before I finally made an appointment here. I don’t know what I was waiting for, I guess I thought no one…Absolutely love the Doctors here. I struggled for years to get pregnant before I finally made an appointment here. I don’t know what I was waiting for, I guess I thought no one else had been able to help us or give us any answers, why would this place be any different but I was wrong. I will say my first initial call I was a little turned off by the receptionist myself, but after my first visit I realized my first initial impression of Tawanna was completely wrong. She is very sweet and very personable in person but sometimes doesn’t translate that way over the phone. I absolutely love Dr Hawkins and I love Cynthia, who is one of the nurses there! I didn’t deal with Dr Butler much but any time I did he was very professional and nice. He is the Dr who preformed my Laparoscopic surgery and it went wonderfully! I have mixed feelings one Dee, another nurse here, who is a bit too professional sometimes but all in all she did her job and was nice, so that’s all anyone can ask for!! I just like really personable doctors/nurses and Dr Hawkins and Nurse Cynthia are both exactly that!! My husband and I are now happy parents to healthy happy 16 month old twin boys and it’s all thanks to God and the amazing people at this office!! I highly recommend them and will most likely be returning to them in a few years because we want more children and, unless a miracle happens, we will need their help again!!I am shocked at the negative reviews. I could not be any more pleased with the care and attentiveness of each person of the Central Georgia Fertility Institute staff.If I could write a 0 star review I would. Unfortunately this is where Tricare (military insurance) refers their members, so we have no option but to go here, or pay out of pocket.…If I could write a 0 star review I would. Unfortunately this is where Tricare (military insurance) refers their members, so we have no option but to go here, or pay out of pocket. From the moment I called, that is exactly how I was treated - like I had no other options. I've never been treated like this before, let alone by a medical facility. I spoke with Tawanna who was nothing short of mocking and cruel the entire conversation that I was trying to get information to schedule an initial appointment. It's so unfortunate a facility would have such a heartless person in a position to work with people who have already been through a lot. It was to the point that she was laughing and refused to correct herself on something as simple as the pronunciation of my first name. The receptionist is a key player put in place to make the best available first impression. If this is CGFI's "best foot" forward, I am scared to see what their other foot looks like.Refuses to return phone calls. No need for new patients I suppose.Dr. Butler is very blunt and always seems rushed. I felt like my questions were more dismissed than answered in some cases. He seems educated on treatment techniques and surgical…Dr. Butler is very blunt and always seems rushed. I felt like my questions were more dismissed than answered in some cases. He seems educated on treatment techniques and surgical techniques. Geographically they aren’t many fertility options and he doesn’t offer IVF, but the clinic will monitor patients doing IVF out of Atlanta so that is nice.... The doctor wasn’t super personable and was really all about business, but the nurse seemed like she really cared about me personally.Dr. Hawkins is nothing shy of amazing. She truly cares about her patients. My favorite thing about her is that she lays out all the options for treatment plans and gives…Dr. Hawkins is nothing shy of amazing. She truly cares about her patients. My favorite thing about her is that she lays out all the options for treatment plans and gives percentages of success rate. She also warns about cost which I appreciated.... My first 6 mo the seeing Dr. Hawkins we ran many test to see what our issues were. These test included seman analysis, saline ultrasound and blood work. My first medicated cycle we did 50 Mg of clomid to see how I would respond.I only saw Dr Hawkins during my consultation. All other experiences were with her nurse, who was kind and took the time to answer my concerns. I did feel like I should be speaking…I only saw Dr Hawkins during my consultation. All other experiences were with her nurse, who was kind and took the time to answer my concerns. I did feel like I should be speaking with Dr. Hawkins more.... I do not ovulate and my cycles are long. We tried clomid and letrozole for several cycles, but my follicles did not respond. I was told by the nurse that I would need to choose between injectables or IVF but I was discouraged from injectables because of the risk of too many follicles maturing.Dr. Butler was very nice and welcoming. I can tell he assessed all my files because he was very educated on my history when I came to my appointment. After many follow up…Dr. Butler was very nice and welcoming. I can tell he assessed all my files because he was very educated on my history when I came to my appointment. After many follow up questions he did an ultrasound to see if my metformin was helping my PCOS symptoms. I fell like Dr. Butler was very up front with everything and did not sugar coat anything. I suggested that IVF was going to most likely be our best option due to my PCOS and my husbands low speed count.Dr. Butler is not a warm man, which can contribute to a feeling of being just a number. He did, however, go over all results thoroughly with me and my spouse and made it clear he…Dr. Butler is not a warm man, which can contribute to a feeling of being just a number. He did, however, go over all results thoroughly with me and my spouse and made it clear he was invested in our care... is very knowledgeable, but seems to be less hands on with treatment. We were seen by another doctor in the practice far more than Doctor Butler. He was very efficient in establishing a course of treatment and was thorough in all diagnoses.Dr. Butler always made sure to take the time to explain procedures and recommendations. He explained medical terms easy without expecting us to know them. I always feel at ease at…Dr. Butler always made sure to take the time to explain procedures and recommendations. He explained medical terms easy without expecting us to know them. I always feel at ease at his office...He explained the first procedure being surgery so he could hopefully cut down on the amount of procedures for Infertility if there was a diagnosis...First he did laparoscopic surgery and found endometriosis. After lasering it out since it was stage 2, he felt like I could get pregnant within the next few months. I did 3 IUI cycles of medications, 1 cycle was cancelled due to a tornado interrupting the insemination. 1 cycle did not work & another cycle my body ovulated earlyI love Dr. Hawkins! We are about the same age. I have a beautiful love story (i married at age 37) and I genuinely feel that she wants me to be pregnant just like a best friend…I love Dr. Hawkins! We are about the same age. I have a beautiful love story (i married at age 37) and I genuinely feel that she wants me to be pregnant just like a best friend would. With my last loss we used injectables and I got pregnant on the first cycle. Then I lost the baby and Dr. Hawkins got a little emotional as we went into her office. I truly feel she was hurt by the loss of my pregnancy like a best friend would be.Very very kind Dr. Very nice and supportive. He [Dr. Butler] addresses you and sits right next to you on your level.he held my hand as he explained my endometriosis diagnosis. He…Very very kind Dr. Very nice and supportive. He [Dr. Butler] addresses you and sits right next to you on your level.he held my hand as he explained my endometriosis diagnosis. He took his time and explained everything thouroughly.... After all testing to ensure I ovulate and have good egg reserve and that my husband's sperm were good. He immediately seemed to know I had endometriosis. He scheduled the remove surgery 1 month later....it felt like he and his staff knew who I was from the moment I got there. I didn't have to repeat old information and he was thorough with all questions I came with.Dr. Hawkins doesn't do IVF, but does everything else and works closely with clinics that do IVF...She performed all tests and I've met with her 2 times regarding plans of action.…Dr. Hawkins doesn't do IVF, but does everything else and works closely with clinics that do IVF...She performed all tests and I've met with her 2 times regarding plans of action. She was very knowledgeable and did a good job explaining every step, option, risk, and success rate.Dr. Hawkins is also a teaching dr, so you only see her when necessary (for consults and procedures). Which has never bothered me bc for the most part you only go in for blood test…Dr. Hawkins is also a teaching dr, so you only see her when necessary (for consults and procedures). Which has never bothered me bc for the most part you only go in for blood test and ultrasounds to check your progress. But, she does review all of the results and responds via nurses....Also, she does not do IVF, she will refer you to another clinic for that, but she will do the monitoring for the IVF cycles.Who you would meet
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Central Georgia Fertility Navicent
Role
Fertility clinic
State
Georgia
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