I wish I could be happy to write this. at the time i met Dr Ratcliff My Husband and I had been trying for about a year with no success, so I started to worry of course and started…I wish I could be happy to write this. at the time i met Dr Ratcliff My Husband and I had been trying for about a year with no success, so I started to worry of course and started looking for fertility doctors near me to get tested and ask questions. to start at that time i was 37, no kids, never had issues with pregnancy just had never gotten pregnant before. Upon arrival, the front office staff were kind. Dr Ratcliff came out and greeted us, but was very none enthusiastic, like we were bothering her. Im sure by my hello, she could tell i was terrified and uneasy about this whole situation. We sat in the back room with her in her office, I had read reviews that her "bedside" manner was not great, but i didnt expect what i got. she asked a bunch of health questions about my husband and myself which of course i expected. she then went into how babies are made, and explained issues with fertility and why infertility happens. Which i did appreciate because i did learn some things. THEN WE TOOK A TURN. she told me and my husband, that "we would be irresponsible to continue to try and get pregnant" when i heard that i started to cry. No empathy at all. I asked her "what do you mean?" she doubled down and told us that we are too unhealthy and im old now and my baby would most likely have "lifelong" issues I wish i was kidding. I was shocked and terrified and completely overwhelmed. she said options could be IUI or IVF if that didnt work but she wouldn't do either of those for me because i needed to lose 90 pounds before my birthday (which mind you was in about 6 weeks). I said well if i lost that much weight i would be unhealthy but ok. Then she said because if i did it and you end up with a baby who is sick, you will sue me. so then it clicked to me that this wasnt about me or my husband and i trying to start a family, it was about her. She talked to us like we were children and not grown adults seeking advice and help. She told us which tests she wanted us to do and we could go from there. Sperm testing for my husband and she said she would order blood work for me. Then she said she's going to do the ultrasound to see how many follicles i have - saying at my "advanced age" i should have at least 18 but was snarky about it as if she thought there was no way i had enough. So we went into the ultrasound room and sure enough i had like 23. Its almost like she was shocked. We then went to leave, she provided us with the sperm testing information for my husband - and said my tests would be ordered and i would get an email when they were so i could go to the lab. NEVER GOT THE EMAIL - tests never got ordered My husband did the sperm test 3 days later. Dr Ratcliff called him with the results and told him he is about 100k more than what would be "normal" but instead of just giving him the good news she doubled down and said again on the phone. "I highly encourage you and your wife to not continue to try as it would be "irresponsible". He hung up on her. I knew after that appointment i would never go back. I would do anything to be a mom but i am not going to be belittled to make that happen. I met with an OB a few weeks later and told her of my experience and she was SHOCKED. But, without me even saying who the doctor was, she knew, she asked me "did that happened to be Dr Ratcliff over in santa rosa" - THATS BAD, when the OB knew. she said she had so many patients tell her similar stories. But, despite her awful interactions with us and terrible demeanor and advice. I am happy to say that i am 9 weeks pregnant with my first child and i am so excited. So, if you are trying and struggling, i would not go to her go anywhere elseFertility clinic
Advanced Fertility Associates
Santa Rosa, CA · (707) 575-5831
- Website
- afamd.com
- Phone
- (707) 575-5831
- Location
- Santa Rosa, CA

Patient reviews
Excerpts come from public listings. Show more reveals the excerpt stored here; the original source has the full review.
40 excerpts on this page26 Google reviews
I want everyone to know that this clinic is very professional. Throughout my entire process, I received help in Spanish, and they gave me the opportunity to become a mother of…I want everyone to know that this clinic is very professional. Throughout my entire process, I received help in Spanish, and they gave me the opportunity to become a mother of twins. I thank God first and foremost, and also Dr. Jennifer, Boni, and the rest of the staff. I want to emphasize that they are a wonderful team, and everything went well the first time. They explain the steps to follow with great precision and patience. They were very attentive, and I imagined my process would take many months, but it's only been two months, and I feel so much joy that God led me to this clinic.Please take the time to read reviews before deciding to spend your money or time with Dr. Jennifer Ratcliffe. My wife and I had been trying to conceive for over a year and were…Please take the time to read reviews before deciding to spend your money or time with Dr. Jennifer Ratcliffe. My wife and I had been trying to conceive for over a year and were referred to her office in Santa Rosa. Since we live nearly two hours away, this visit required significant effort and planning. Upon arrival, the front office staff were kind, professional, and welcoming. Unfortunately, that is where the positive experience ended. From the moment we met Dr. Ratcliffe, she came across as aggressively condescending, dismissive, and paternalistic. Her demeanor toward both patients and staff was shockingly disrespectful, she openly insults and belittled her assistants in front of us. Moreover, she spoke to us as though we were incapable of understanding basic information. Throughout the consultation, she made multiple demeaning and inappropriate remarks toward both my wife and me. For instance, she repeatedly referenced my wife’s age (40) in a mocking, sarcastic tone, rather than addressing it professionally or compassionately. She would call her old multiple times and then laugh about it. I am not even joking. Her overall approach felt more like that of a pushy salesperson than a trusted medical professional. Instead of listening to our concerns, medical history, or family goals, she launched into an aggressive sales pitch for IVF treatment, emphasizing that we were “running out of time.” At no point did she ask what we had already tried, what our preferences were, or whether we had any questions. The most disturbing part of the visit occurred during the ultrasound exam. Dr. Ratcliffe was extremely rough and careless, so much so that my wife cried out in pain. When my wife told her she was hurting her, Dr. Ratcliffe grinned and said, “Yeah, I know,” before continuing. This behavior was appalling, unprofessional, and completely devoid of empathy. After she left the room, my wife and I immediately looked at each other and agreed that we would never return. The experience felt violating, dehumanizing, and unsafe. In my opinion, Dr. Ratcliffe should not be practicing medicine. A doctor’s first obligation is to “do no harm.” Based on our experience, Dr. Ratcliffe not only fails to uphold that standard but actively causes harm—both through her behavior and her disregard for patient well-being. I share this review in the hope that others will be spared from the same treatment we endured.Highly recommend Dr. Ratcliffe! She is extremely knowledgeable, realistic and results driven!Spent $240 and 30 minutes of time time for this women to question me in an interrogating tone and answer my questions condescendingly. I stopped her mid way through the apt to…Spent $240 and 30 minutes of time time for this women to question me in an interrogating tone and answer my questions condescendingly. I stopped her mid way through the apt to express that I was feeling uncomfortable with our interaction thus far and she disregarded my comment and just continued on. Once we ended the apt I felt completely drained, stressed, uninformed, unsupported, and essentially broke down crying. I’ve yet to complete the vaginal ultrasound that is included in the initial apt. I can’t imagine meeting this woman face to face and letting her touch my body. I requested a refund but they denied it. Don’t waste your time or money here. Go somewhere else.After having an ectopic a year ago and a negative experience at another clinic we found Dr. Ratcliffe. Our experience with Dr. Ratcliffe was extremely positive. She is direct &…After having an ectopic a year ago and a negative experience at another clinic we found Dr. Ratcliffe. Our experience with Dr. Ratcliffe was extremely positive. She is direct & honest about the fertility process. It is very clear that she is dedicated to the process. Additionally, AFMG is much more financially accessible than most other fertility clinics allowing us to complete a successful round of IVF. We were extremely happy with our care at AFMG and happy to report a successful pregnancy.Advanced Fertility Associates was a great place. They were on our side every step of the way until we were successful. The employees always gave us the information we needed. Very…Advanced Fertility Associates was a great place. They were on our side every step of the way until we were successful. The employees always gave us the information we needed. Very good experience.I have a previous bad experience at our local fertility clinic so I was already nervous walking into our appointment.. I’m am glad to say our experience at Advanced Fertility…I have a previous bad experience at our local fertility clinic so I was already nervous walking into our appointment.. I’m am glad to say our experience at Advanced Fertility Associates was a completely different. My husband and I both absolutely loved Dr. Ratcliffe. She made us comfortable right from the start, she was extremely knowledgeable but explained everything in a way we could understand and we left with a very clear picture of our next steps. I am so excited to start our journey with them, our two month wait for our appointment was DEFINITELY worth it!Dr. Ratcliffe is condescending and pulls things out of her you know what. She talks over her patients and by the time my partner and I completed treatment, we felt like we had to…Dr. Ratcliffe is condescending and pulls things out of her you know what. She talks over her patients and by the time my partner and I completed treatment, we felt like we had to keep our mouths closed because she would disregard what either of what we had to say. I would dread having to speak with her at appts. The staff was ok but you could tell they were also slightly scared of her. I don't recommend working with this office. Make the drive elsewhereI had a great experience with Advanced Fertility Associates. They were all so supportive and great at their jobs.Dr. Ratcliffe and her team helped me conceive my son and I returned 1 year later to try for 2 after a bit of a journey I'm pregnant again, thanks to her and the teams help. She…Dr. Ratcliffe and her team helped me conceive my son and I returned 1 year later to try for 2 after a bit of a journey I'm pregnant again, thanks to her and the teams help. She has been doing this for years and it is great to have that experience and it be local. I would highly recommend their services.TRUST the negative reviews. As a fellow healthcare provider, I can say with confidence that she is not deserving of your business. Our visit began with her reciting a long, canned…TRUST the negative reviews. As a fellow healthcare provider, I can say with confidence that she is not deserving of your business. Our visit began with her reciting a long, canned monologue about the basics of reproductive health. When I made attempts to interrupt her "speech" with questions that were specific to our situation, she was visibly annoyed and responded in a condescending manner. The horror show continued with the ultrasound. I specifically asked Dr. Ratcliffe if I could insert the wand before the exam. She not only didn't honor my request, she made disparaging comments about my egg supply. The visit was book-ended by Dr. Ratcliffe reading through her brochures and pressuring me to "act now" as if she were a used car salesman. My questions weren't answered and I left the office feeling dehumanized and discouraged. I urge you to not give this woman and her practice any business. The fertility journey is a long one that should be handled with care and compassion. You have the right to partner with a practitioner who is patient-centered and ethical. Make the commute to SF or Marin where you have WAY better options.Had one of the strangest experiences with this office. My husband and I arrived for our appointment, filled out the paperwork, and were then told the Dr. wouldn’t see us and…Had one of the strangest experiences with this office. My husband and I arrived for our appointment, filled out the paperwork, and were then told the Dr. wouldn’t see us and they’d refund our money. No further explanation was given. It was baffling and unsettling.I have nothing but positive things to say about AFAMG – my husband and I both loved Dr. Ratcliffe! We felt comfortable and assured in her capable hands. Our first round of IVF was…I have nothing but positive things to say about AFAMG – my husband and I both loved Dr. Ratcliffe! We felt comfortable and assured in her capable hands. Our first round of IVF was a success!We had a wonderful experience with AFA. Someone was also available to answer questions and help guide us through this complicated process. We will be forever grateful for their…We had a wonderful experience with AFA. Someone was also available to answer questions and help guide us through this complicated process. We will be forever grateful for their care, expertise, and compassion.I highly recommend Advanced Fertility Associates. They helped us achieve our ultimate goal of conception. We will be forever thankful. They are always responsive and available.…I highly recommend Advanced Fertility Associates. They helped us achieve our ultimate goal of conception. We will be forever thankful. They are always responsive and available. They returned my calls outside of normal business hours and dealt with my numerous questions.We successfully conceived our daughter in my mid-40's here with Dr. Ratcliffe on the first try, after multiple IVFs elsewhere. I whole-heartedly recommend her and her office, who…We successfully conceived our daughter in my mid-40's here with Dr. Ratcliffe on the first try, after multiple IVFs elsewhere. I whole-heartedly recommend her and her office, who were such professionals and supportive which you need during this process.We were hesitant to go down this road but after meeting with Dr Ratcliffe and her team, we knew we were in good hands. Dr Ratcliffe is very direct and does not beat around the…We were hesitant to go down this road but after meeting with Dr Ratcliffe and her team, we knew we were in good hands. Dr Ratcliffe is very direct and does not beat around the bush, but I respect that and actually like that. She is highly knowledgeable and educated with the most current information and knows what she's doing! Most of the communication is with her NP Bonnie who is just an email or phone call away for any questions or concerns that may arise through the process. She was always reassuring and never made me feel like I was asking too many questions. Lastly, her office staff are extremely friendly and efficient. Thanks to this team we get to meet our little girl June 2020. We could not recommend this team enough!I truly had a 5-star experience with Advanced Fertility Associates! I was hesitant to begin IVF and even waited a year after my initial consultation before beginning treatment.…I truly had a 5-star experience with Advanced Fertility Associates! I was hesitant to begin IVF and even waited a year after my initial consultation before beginning treatment. Dr. Ratcliffe was amazing! I knew I was in the best hands with her because she is intelligent, well-practiced, well-credentialed, and well-studied. She is up to date with the latest and greatest. Any time I had a question or concern she had an answer. She is also witty and funny which sets the tone for a happy experience. I always felt comfortable and safe with Dr. Ratcliffe. Bonnie the IVF coordinator is wonderful! She is along for the ride with you 100%. She was there to answer all of my important and trivial questions and ease my mind of every concern. She was very responsive (within several hours) to e-mail and phone calls and never seemed to tire of responding to my endless stream of inquiries. Ashley at the front desk always greeted us cheerfully with a smile and was available to help with appointments and payments. I know there are several other members of the team behind the scenes that I didn't work with directly but contributed to my awesome experience. I am grateful for these wonderful people!! At my final appointment I had a difficult time saying goodbye. It hit me right in the feels. I can't wait for my next round of IVF just so I can see everyone again! Bottom line: I would absolutely go back to Dr. Ratcliffe and advanced fertility associates for all future reporoductive needs.I was hoping all of her [Dr. Jennifer Ratcliffe] poor reviews were isolated incidents, unfortunately that is not the case. She has underwhelming bedside manners, no empathy or…I was hoping all of her [Dr. Jennifer Ratcliffe] poor reviews were isolated incidents, unfortunately that is not the case. She has underwhelming bedside manners, no empathy or compassion to patients. She may be educated but she should not be involved with any direct patient care, her knowledge is better suited in a lab. She is bitter and jaded, condescending and rude. The whole process I was kept in the dark. Never knowing what the next steps were, and any questions I had I was reprimanded for asking and told I google too much.she [Dr. Ratcliffe] was completely closed off to discussing alternate treatment options, and also never mentioned risks or side effects of her treatment suggestions...often failed…she [Dr. Ratcliffe] was completely closed off to discussing alternate treatment options, and also never mentioned risks or side effects of her treatment suggestions...often failed to acknowledge my presence until after she had the ultrasound wand inside me...She was cheerful at least, but spent most of the time in the room with me chatting with her nurses about her morning run, or the weather, and not acknowledging my presence...At one point I asked Dr. Ratcliffe about using Letrozole instead of Clomid and she dismissed my concerns immediately...Dr. Ratcliffe seems to care a lot about her success numbers. In my opinion she does not take chances on having a negative outcome. She did not take a through medical history. I…Dr. Ratcliffe seems to care a lot about her success numbers. In my opinion she does not take chances on having a negative outcome. She did not take a through medical history. I tried to show her a chart of my cycles since they are irregular and she pushed my hand away and said she did not care about that. She refused to do any treatments until my BMI was under 30. It is currently 36. She also stated that she thinks I might carry the "fragile X" gene and if we had a son he would be "Violently Retarted". I was appalled by her word choice...[Dr. Jennifer Ratcliffe]failed to consider my history and failed to diagnose me with endometriosis before intervening...she does not believe that egg quality can be improved. A…[Dr. Jennifer Ratcliffe]failed to consider my history and failed to diagnose me with endometriosis before intervening...she does not believe that egg quality can be improved. A positive was that she was personally available by phone and email and she was present at every appointment.Dr. Ratcliffe didn't even bother to consult with me privately in her office after the ultrasound. She simply stood in the hallway at the receptionist's desk and proceeded to…Dr. Ratcliffe didn't even bother to consult with me privately in her office after the ultrasound. She simply stood in the hallway at the receptionist's desk and proceeded to discuss my private medical information in front of other patients. She stared at me while I attempted to ask questions and clearly was trying to hustle me out. It was difficult for me to even think of all the questions I wanted to ask because I was in shock of her behavior.She [Dr. Jennifer Ratcliffe] is blunt, but its a good thing in our situation...She saw I was misdiagnosed and changed treatment from what my last doctor did. For the IUI she did…She [Dr. Jennifer Ratcliffe] is blunt, but its a good thing in our situation...She saw I was misdiagnosed and changed treatment from what my last doctor did. For the IUI she did fsh injections which gave me more mature follicles than I ever have before...She is honest and thorough. She has watched over my care and changed direction when needed. She called me day or night and answered all my questions. She is also so understanding and compassionate. Her whole staff are amazing![Dr. Jennifer Ratcliffe] very kindly explained to us the situation we were facing...used terms and analogies that fit...genuinely understanding and sympathetic towards us... I…[Dr. Jennifer Ratcliffe] very kindly explained to us the situation we were facing...used terms and analogies that fit...genuinely understanding and sympathetic towards us... I felt comfortable with her and at ease...never felt rushed or hurried, we felt like she acted like we were her only patients with all the tine to answer any questions we had...would only transfer two embryos and she follows all guidelines. She stated she receives reports on them and adheres to them strictlyShe [Dr. Ratcliffe] did listen carefully when I was talking about medical problems and history. She did really study my charts and tests before and after my appointments and knew…She [Dr. Ratcliffe] did listen carefully when I was talking about medical problems and history. She did really study my charts and tests before and after my appointments and knew my health well. ... I like the fast appointments with the doctor and very little waiting room time. She thinks about all of her clients/patients in a medical sense and analyzes what they need to become pregnant but does not spend a whole lot of time with you. IIt was clear that Dr. Ratcliffe has been through this many times, and her spiel definitely wasn't intended to make us feel good about the process...It would have been nice to have…It was clear that Dr. Ratcliffe has been through this many times, and her spiel definitely wasn't intended to make us feel good about the process...It would have been nice to have some concrete information and statistics to work with to help us figure out our plan... is clearly competent, but I didn't love her bedside manner. She often seemed rushed. I wish we would have gotten clearer explanations about her decision making process. Also,during an examination when she was counting my eggs, she made me feel like it was my fault when the number of eggs was less than we'd hoped for.[Dr. Jennifer Ratcliffe] is a knowledgeable Reproductive Specialist who got us pregnant on our first iui. Before her, we had eight IVFs with clomid or natural cycle with doctors…[Dr. Jennifer Ratcliffe] is a knowledgeable Reproductive Specialist who got us pregnant on our first iui. Before her, we had eight IVFs with clomid or natural cycle with doctors in Europe and in SoCal and 3 miscarriages. She changed our treatment, as the clomid seems to work against you at a certain age (another doctor also confirmed it). She changed our protocol, and we were successful - I’m now 14 weeks along. SDr Ratcliffe strengths are that she is very knowledgeable in IVF and current advancements in IVF procedures. Her weakness would be that she is not very personable. Her interaction…Dr Ratcliffe strengths are that she is very knowledgeable in IVF and current advancements in IVF procedures. Her weakness would be that she is not very personable. Her interaction might come off as cold, rude or uncaring. I asked her a question and she directed me to the IVF coordinator and said that’s her department. I would like to think that the head Doctor could answer all questions involved...We went straight to injectables and IVF. I had 3 failed IUI with kaiser and based on my age, I wanted to go straight to IVF. Dr Ratcliffe agreed. I don’t remember specific names of the shots, but we started with small needles in the tummy while on birth control then went to the big needles in the butt cheeks. After transfer, had vaginal progesterone.At first, I felt Dr.Ratcliffe was cold and shut-off to her patients. Until recently when I had many questions and since her visits are fast I knew I wouldnt have a chance to ask…At first, I felt Dr.Ratcliffe was cold and shut-off to her patients. Until recently when I had many questions and since her visits are fast I knew I wouldnt have a chance to ask them all. The clinic had given me a flyer with my new patient folder to email with any questions, so I did. Dr. Ratcliffe responded within 1 day, she had answered my questions and clarified my concerns and reitterated the next steps in our plan. Although she lacks the bedside manorDr Ratcliffe is very matter of fact and blunt. I loved this about her. I can see where someone that prefers a warmer bedside manner would hate her. I felt like all of my questions…Dr Ratcliffe is very matter of fact and blunt. I loved this about her. I can see where someone that prefers a warmer bedside manner would hate her. I felt like all of my questions and concerns were answered matter of factly.... Dr Ratcliffe was very thorough in her explanation of the embryo attaching to the uterus. In the interview process prior to selecting me for a surrogate She was very clear about the possible emotions I might go through and my rights as a surrogate.Dr. Ratcliffe was not able to get us pregnant, but we were an [un]usual case. I have no doubt that she did all that was in her power to educate herself on our situation and advise…Dr. Ratcliffe was not able to get us pregnant, but we were an [un]usual case. I have no doubt that she did all that was in her power to educate herself on our situation and advise accordingly. She was clear, informative, and always left the decision making up to us. She probably could have sold us on all kinds of treatments to try and improve our situation, but did not. In the end we were not successful with pregnancy, but also had a pretty minimal financial investment.Dr. Ratcliffe believes strongly in multiple embryo transfer. ... She presented as brash and rude but I had been warned about her bedside manner. ... she literally told me a…Dr. Ratcliffe believes strongly in multiple embryo transfer. ... She presented as brash and rude but I had been warned about her bedside manner. ... she literally told me a question I asked was "stupid." She told me my eggs "sucked" and there was nothing we could do to improve egg quality. ... With her I transferred three, three and four embryos respectively. I had no idea at the time that this was against industry guidelines.Take her [Dr. Jennifer Ratcliffe] with a grain of salt. She has a reputation of not having a great bedside manner but she is a scientist who gets people pregnant...would only…Take her [Dr. Jennifer Ratcliffe] with a grain of salt. She has a reputation of not having a great bedside manner but she is a scientist who gets people pregnant...would only transfer 2 embryos maximum...She was firm on my weight but I understood that I needed to weigh a certain amount to get pregnant. Dr. Ratcliffe hosts a Celebration of Success Picnic each year where all of the children she helped to "create" attend with their families. It is at this picnic that you get to see a more human side to Dr. Ratcliffe.Jennifer Ratcliffe is a very good doctor. She is smart and knows what she is doing and is good at it. But, she's not the nicest and does not have good bedside manner. I left…Jennifer Ratcliffe is a very good doctor. She is smart and knows what she is doing and is good at it. But, she's not the nicest and does not have good bedside manner. I left appointments with her many times in tears. I was seeing another Fertility doctor but moved away so needed to see her. She talked bad about everything my prior doctor had done for me. She is very cocky and is rude to her staff. Many times I felt uncomfortable being in the room and hearing how she treated her staff. I would go to her again because she did get me pregnant but I just have to try and ignore her personality and not let her get to me.She [Dr. Ratcliffe of Advanced Fertility Associates] never encouraged and was always annoyed by me educating myself outside of her office. I became scared of even sending her…She [Dr. Ratcliffe of Advanced Fertility Associates] never encouraged and was always annoyed by me educating myself outside of her office. I became scared of even sending her emails asking questions because she would tell me to "stop reading out-of-date articles on the Internet."I always felt uncomfortable but we felt stuck since she was the only local fertility doctor. My husband and I couldn't afford a commute. She made our experience so much worse then…I always felt uncomfortable but we felt stuck since she was the only local fertility doctor. My husband and I couldn't afford a commute. She made our experience so much worse then it needed to me.She [Dr Ratcliffe] is very straight forward, doesn't sugar coat. She also pressured us to try treatments we had no interest in, at which point she seemed to lose interest in…She [Dr Ratcliffe] is very straight forward, doesn't sugar coat. She also pressured us to try treatments we had no interest in, at which point she seemed to lose interest in helping us. She offered to help vet egg donor candidates, but when it came time, she blew us off.Dr. Ratcliffe is very blunt. So if you are an easy case that doesn't need much help and don't mind very blunt conversations, she is OK. Otherwise, go elsewhere.Who you would meet

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Advanced Fertility Associates
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