I had a very poor experience trying to schedule care with Rosalind Franklin University Health Clinics in North Chicago (Green Bay Rd). After TRICARE approved a referral for my…I had a very poor experience trying to schedule care with Rosalind Franklin University Health Clinics in North Chicago (Green Bay Rd). After TRICARE approved a referral for my dependent to see a psychiatrist, I called to initiate the new-patient process. I had to navigate a long automated phone tree, only to be asked what I was calling for after already selecting the “new patient” option. When I explained that I was calling on behalf of my dependent—who is on the autism spectrum, illiterate, and has an intellectual disability—the staff member was dismissive, rushed, and unhelpful. I explained that I am currently overseas (Okinawa, Japan) and asked if the intake forms could be emailed so I could assist my dependent. I was told “no,” repeatedly, and directed to a website instead. The clinic requires portal access to complete forms, but you cannot access the portal until you are an established patient—creating an unreasonable barrier for new patients, especially those with disabilities. No accommodations or alternatives were offered. When I expressed frustration, the representative claimed to be sorry but did not sound empathetic. After I pointed this out, she abruptly ended the call by hanging up. From the automated system to the staff interaction, the process was inaccessible, inflexible, and dismissive. This is especially concerning for a healthcare organization serving vulnerable populations.Fertility clinic
Rosalind Franklin Univ
North Chicago, IL · Chicago · Chicago · (847) 473-4357
- Website
- rfuclinics.com
- Phone
- (847) 473-4357
- Location
- North Chicago, IL · Chicago

Patient reviews
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14 excerpts on this page16 Google reviews
I absolutely love my therapist Dr.Matyja but the front desk is one of the most rude and incompetent staff I have ever interacted with. Not only do they never answer their phones…I absolutely love my therapist Dr.Matyja but the front desk is one of the most rude and incompetent staff I have ever interacted with. Not only do they never answer their phones or respond back to voicemails, but they are the rudest people I have ever spoken to. Today my appointment was supposed to be at 9:30am (that’s what the front desk told me when I had it scheduled), never once did I ever receive any kind of reminder or confirmation emails/texts from them. When I went to log in on the portal I saw that my appointment was at 9:00am and not 9:30am. I was very confused and immediately called the front desk which I had to call 10 times in order to get to someone. They were so incredibly rude and told me it is my responsibility to be on time and it isn’t their problem that I missed my appointment. Even after explaining the miscommunication and trying to figure out what they wrong they had told me that they have so many patients that it’s not their job to tell people when their appointment is. I am so disappointed in this as I love my therapist. At this point I think I might leave.These low reviews are crazy to me because I went to this clinic for my foot and I was very well taken care of by Dr Dookie! She had two students in there with me first who did all…These low reviews are crazy to me because I went to this clinic for my foot and I was very well taken care of by Dr Dookie! She had two students in there with me first who did all these measurements, asked me all these questions what was wrong with me and then they discussed it with the doctor. Then all three of them came in and talked to me and when I tell you I felt listened to, heard, respected & cared for! My experience was amazing! Everyone was super nice and attentive! I was just amazed!Breathless disregard for common sense. Little effort to understand the facts. Allowed to practice medicine. I would leave zero stars if I could. Choose carefully.Called to make an appointment to replace my retiring doctor and the process took weeks. Thats fine, but I left multiple voicemails saying that I found another doctor that is…Called to make an appointment to replace my retiring doctor and the process took weeks. Thats fine, but I left multiple voicemails saying that I found another doctor that is convient to me. When I finally got a call back from RFU, the lady was so mad when I told her I wouldnt be using their services. She told me off about being rude and not informing them and then slam the phone on me.I was really disappointed with the care I received at this clinic. I went for a vaccine, but needed to establish primary care as well, since it was my first time at this clinic. I…I was really disappointed with the care I received at this clinic. I went for a vaccine, but needed to establish primary care as well, since it was my first time at this clinic. I was told that I would be seeing a Nurse Practitioner, but only saw her student. Being a student myself, this is not a problem, the problem was that I never even met or saw the actual licensed Nurse Practitioner, so I was pretty upset that I have to pay a copay for "seeing a provider" when I didn't even see or talk to a licensed provider. Aside from the vaccine, I wanted one other thing checked out, but was told I would need to make a separate appointment for that at which I would have to pay another copay. Having worked in healthcare in the past and currently going to school to be a healthcare professional, I know how insurance works, but when I brought up my complaints in the office, I was gaslighted. I was asked if this was my first time using my insurance by myself and told I would understand when I am a provider. I may be young, but I have arranged healthcare for myself many times and had just never been treated so horribly in the past. Absolutely horrendous that at a visit to "establish care" I talked with an NP student for maybe 6 minutes. Waste of my time and money honestly.If you are military (active duty, retired, or dependent) and are seeking medical or behavioral health assistance, RUN! They state they accept Tricare/Humana Military, but they are…If you are military (active duty, retired, or dependent) and are seeking medical or behavioral health assistance, RUN! They state they accept Tricare/Humana Military, but they are not willing to work with military circumstances (i.e. your drivers license is from a different state, your state of record is different from the state you live in, etc.) Additionally, they do not respond to calls or emails within a timely manner. After having insurance approval it took 3 days to receive a call back to get set up as a patient. They requested paperwork which was completed and submitted in within 24 hours, however it was an entire week after that (with 2 emails and 4 voicemails left) before a call was returned. Then they stated they would not work with our military circumstances. They are very unprofessional. Do not waste your time.You have to experience the great hospitality and comfort. I had D.R. Adam Fleischer, a great podiatrist and his team. I need to locate him. I know he has a foot clinic called…You have to experience the great hospitality and comfort. I had D.R. Adam Fleischer, a great podiatrist and his team. I need to locate him. I know he has a foot clinic called scholls foot and ankle ctr.in libertyville, ill. Advocate Condell Medical ctr.Very attentive at the hospital. And the therapists were very kind.I liked Dr. Kwak-kim...[she] is very knowledgeable...I didn't have enough blood flow to my uterus so the Dr put me on lovenox. Also, my PA-1 gene was mutated so was put on…I liked Dr. Kwak-kim...[she] is very knowledgeable...I didn't have enough blood flow to my uterus so the Dr put me on lovenox. Also, my PA-1 gene was mutated so was put on metformin...When I emailed her directly about a problem with her staff she ignored me and her office manager dropped me as a patient when I was pregnant and on their protocol...I met with Dr. Kwak-Kim only two times and she was very straightforward and compassionate with my results. I have not, however, worked with her further than that but more…I met with Dr. Kwak-Kim only two times and she was very straightforward and compassionate with my results. I have not, however, worked with her further than that but more exclusively with the nurse practitioner at the clinic....Dr. Kwak-Kim provided quite in-depth testing and identified some genetic blood clotting factors that other testing did not catch. Her plan is very thorough and addresses each medical issue that I present with. I wish that I had more time to consult or hear from the doctor and not just exclusively work with the nurse practitioner...vOur first appointment was extremely thorough and she [Dr. Kwak-Kim] explained test results and took the time to think through a unique treatment based on my situation. ... She is…Our first appointment was extremely thorough and she [Dr. Kwak-Kim] explained test results and took the time to think through a unique treatment based on my situation. ... She is highly specialized and knowledgeable. I greatly appreciate that she approaches the patient very wholisticly and looks how everything is connected and can impact your ability to get and stay pregnant. ... Due to multiple miscarriages and immune issues I was put on immune protocol with IVIG, prednisone, progesterone, estrogen, and metformin.Dr. Kwak-Kim meets with patients on their first visit. The NP typically handles subsequent patient visits but keeps Dr. Kwak-Kim apprised of the situation... Dr. Kwak-Kim returned…Dr. Kwak-Kim meets with patients on their first visit. The NP typically handles subsequent patient visits but keeps Dr. Kwak-Kim apprised of the situation... Dr. Kwak-Kim returned the call to me herself in less than 30 minutes. She was familiar with my protocol, knew what meds I was taking, and told me how to handle the situation. She also called in blood tests that I needed to have drawn the next day. I was so impressed with her attention to detail and the personal way she handled the situation.She [Dr. Joanne Kwak-Kim] doesn't do IVF or IUI, only immune protocol. She will make recommendations on your IUI/IVF cycle if you and/or your RE want her to, but otherwise she…She [Dr. Joanne Kwak-Kim] doesn't do IVF or IUI, only immune protocol. She will make recommendations on your IUI/IVF cycle if you and/or your RE want her to, but otherwise she primarily starts once you are pregnant and mostly only does some bloodflow and immune checks prior to transfer. She uses a lot of prednisone, IVIG, lovenox, BA, supplements, heparin, planquil, metformin and will sometimes also use Enbrel, Humira, and a few other drugs. Doesn't use intralipids (doesn't believe in its effectiveness) or Neupogen (believes it's too risky)Who you would meet

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Provider
Rosalind Franklin Univ
Role
Fertility clinic
State
Illinois
Area
Chicago
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