I did not have a completely negative experience here but I wanted to leave this 1 star review for one reason- If you plan on doing ERA testing before a transfer please advocate…I did not have a completely negative experience here but I wanted to leave this 1 star review for one reason- If you plan on doing ERA testing before a transfer please advocate for yourself and have this test done during a NATURAL cycle. Medicated cycles are now known to give false negatives, which happened to me. Because of this false negative we transferred a pgt tested normal embryo which did not implant. I have since moved to a new clinic, the first thing they did based on my clinical history was repeat this test during a natural cycle and I very definitively have "silent" (mostly) endrometriosis. After treating the uterine inflammation for 2 months with lurpon we did another FET with an embryo from our time at NYU and I am now almost 8 weeks pregnant. I whole heartedly believe that if my endometriosis had been caught and treated this first embryo transfer would not have failed.Fertility clinic
NYU Langone Reproductive Specialists of New York
Mineola, NY · New York City · New York City · (516) 739-2100 · (718) 935-9766
- 200 Old Country Road, Suite 350, Mineola, NY 11501 Directions
- 16 Court Street, 27th Floor, Brooklyn, NY 11241 Directions
- Website
- fertilityrsny.org
- Location
- Mineola, NY · New York City

Patient reviews
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40 excerpts on this page65 Google reviews
I learned the hard way that NYU wasn’t the right fit for me. Monitoring appointments always took over an hour, even at 6:30 AM. I’ve waited there an hour and half many times.…I learned the hard way that NYU wasn’t the right fit for me. Monitoring appointments always took over an hour, even at 6:30 AM. I’ve waited there an hour and half many times. Other clinics you’re in and out with 40 mins. If you move on to IVF, They strongly push PGT testing on everyone. It wouldn’t have made sense with my extremely low AMH. They basically force ppl to PGT test. During my 5 IUI cycles, my doctor only prescribed letrozole without exploring other medicines to stimulate more than one dominant follicle. So for 5 IuIs I only had 1 dominant follicle. This was counterproductive as I already ovulate on my own. I didn’t even know injectables were an option until I switched clinics. Also the timing of their IUI was off because most clinics do 36 hours after trigger, but NYu does 24 hours. This is important because prepped sperm for IUI only has a life span of 24 hours. I would visit an Acupuncturist who over time confided that she hears the worst from her patients about nyu. She even had a patient she knew that NyU allegedly dropped their embryos!! After hearing that I explored other clinics. Most concerning, they missed my endometritis on in an early biopsy. I had two chemical pregnancies prior to starting at NYU. Which was likely caused by my endometritis. I went on to do five failed IUIs and was never told or treated for the endometritis. After switching clinics, my second doctor caught the diagnosis. I was treated with two weeks of antibiotics and conceived naturally a few months laterr with a successful pregnancy. Stay away!I was disappointed with my experience at this department. I was not aware that they do not schedule appointments directly. Instead, you must leave a note, and they will only…I was disappointed with my experience at this department. I was not aware that they do not schedule appointments directly. Instead, you must leave a note, and they will only attempt to call you once. If you miss that call, you have to restart the process, which is inconvenient and inefficient. Additionally, I found the reception staff to be unprofessional and unhelpful. Overall, it felt like a waste of time and energy, and I regret not choosing another clinic.UPDATE: i changed clinics and got pregnant my first try with embryos from here. It ended in miscarriage, but at least I got pregnant which is more than i got here. My new doctor…UPDATE: i changed clinics and got pregnant my first try with embryos from here. It ended in miscarriage, but at least I got pregnant which is more than i got here. My new doctor and I made new embryos and I am now 37 weeks pregnant with my first child. I did not have a good experience here. My protocol was never tailored to fit me and it was extremely cookie cutter. I constantly received normal results and after I maxed out my lifetime insurance benefits I never received a positive test. I wish i would have had more guidance during this time.Stay away, the Md I saw lack patient care qualities, it was more like a business. Didn’t care to offer telling me why I needed to take a certain med and didn’t even suggest taking…Stay away, the Md I saw lack patient care qualities, it was more like a business. Didn’t care to offer telling me why I needed to take a certain med and didn’t even suggest taking supplements. Most of the RN team was very nice except for one. And Fatima in billing have attitude issues and need to be retrained on her job with patient communication. Don’t go there. I wish I knew before I started my treatment there. MD barely in contact with me didn’t discuss a strategy and I just went through the entire process blindly.I had a very disappointing experience with the front desk receptionist at this office. The staff was rude and disrespectful, which left me questioning how the rest of the office…I had a very disappointing experience with the front desk receptionist at this office. The staff was rude and disrespectful, which left me questioning how the rest of the office operates. I have yet to meet with the doctors, but if the …Dr. Sung and her staff are AMAZAZING! WE CANT WAIT TO HAVE OUR SECOND BABY BY HER AND HER AMAZING STAFF!!! Dr. Sung's meticulous transvaginal ultrasound guided embryo transfer…Dr. Sung and her staff are AMAZAZING! WE CANT WAIT TO HAVE OUR SECOND BABY BY HER AND HER AMAZING STAFF!!! Dr. Sung's meticulous transvaginal ultrasound guided embryo transfer technique is flawless! She and Dr Gaudas, set a 5 star standard for not just themselves but their staff and patients and it shows, as the proof is in our FIRST over six years in the making IVF rainbow Phoenix baby we had when I was 40! Now im 42, and Just tested today at home and got our BFP!!! ITS JUST AS DARK IF NOT DARKER THAN OUR FIRST BABY'S bfp! Can't wait to find our our Beta on Saturday! 🤞 to all yall on yalls journeys!Dr Fritz is God sent. Truly an amazing doctor who cares and loves his profession. He helped us every step of the way, it’s not easy going through infertility but having a caring,…Dr Fritz is God sent. Truly an amazing doctor who cares and loves his profession. He helped us every step of the way, it’s not easy going through infertility but having a caring, supportive and knowledgeable doctor helps a lot! He always returned my phone calls and answered all my questions along the way. Only thing I used to wish for is I had found him sooner and not wasted my time on other doctors but Gods timing and a little bit of science is what we needed :) Thank you Dr. Fritz, we are forever grateful for our daughter thanks to you!The most unprofessional office I've ever dealt with. My husband went in for testing and we are going on two weeks begging for results. They tell us they have the results and they…The most unprofessional office I've ever dealt with. My husband went in for testing and we are going on two weeks begging for results. They tell us they have the results and they will fax it over and never do. We have to practically beg them to do their job. I will never deal with this place again.We went to NYU after not having the best consultation with RMA. Made an appointment with Dr. Fritz as he had great reviews. Liked him right away as he didn’t pressure us into IVF…We went to NYU after not having the best consultation with RMA. Made an appointment with Dr. Fritz as he had great reviews. Liked him right away as he didn’t pressure us into IVF or PGTA at first consultation. Gave us our options and ran several fertility tests to determine diagnosis. In the end my fertility age was causing recurring miscarriages and we decided on IVF. The front desk was always pleasant and I absolutely loved all the nurses! The OR nurses are particularly supportive during retrievals and transfers. Dr. Kuokkanen did my retrieval and Dr Goudas did transfer. The day of our transfer everyone was so supportive wishing us well. Our first cycle and transfer was a success and our daughter is 3 weeks old! IVF is a long process and we had a few setbacks but Dr Fritz and nurses always returned calls quickly and stayed positive. Fertility clinics are like a factory but you can’t let that bother you. It took me a minute to let go and trust the process.This is the place to be if you are seeking fertility treatment! This facility was recommended by my Gyn and I’m so glad they did! First, I met Dr. Sung and she gave me all the…This is the place to be if you are seeking fertility treatment! This facility was recommended by my Gyn and I’m so glad they did! First, I met Dr. Sung and she gave me all the hard truths about conceiving at my age in a loving, matter-of-fact manner that I so appreciate! I proceeded with a battery of testing and scans that helped me learn so much about my reproductive health. Most of my check-up appointments were early in the morning before work and when I tell you this office is efficient—that’s it!! They have you checked in, tested and blood drawn all in less than an hour with time to spare for questions! Don’t think that this means they rush you—they’re just on top of their scheduling and staff placement. I’ve been able to ask the sonographer lots of questions about my ultrasound and scans, including what they are seeing & what I should be feeling. I always bring a magazine or something to keep me occupied, but thankfully—I never get through it! Considering that this is an exciting and nerve wracking process for most people, I’m so happy that I came to RSof NY and so is my colleague who had her eggs frozen 2 years before I did. The staff is comforting, patient, available, thorough, and supportive. Even so, do your own research and be ready to ask questions about anything you may need or be wondering, and advocate for yourself when you go for your appointments. I had to ask about taking COQ10, and I needed a more explicit explanation of how to administer a particular medication, so they took their time with me. Just a tip: Wear a dress to your appointment when you can so you can quickly get ready to be seen. I’d say the only (non) issue here is to be prepared to give yourself an extra few minutes to drive through the annoying parking lot— that’s not their fault at all. Overall, I love being a patient at RSofNY and I'm sure you will too!This place sucks especially phlebotomy area! They’re very slow, after a patient they’ll take a rest, let us wait for a long time! Knowing that we are fasting! I did my sonogram,…This place sucks especially phlebotomy area! They’re very slow, after a patient they’ll take a rest, let us wait for a long time! Knowing that we are fasting! I did my sonogram, and the who ever she is, accompanying the tech, made a face when i felt pain! This place is horribleOne of the worst experiences I ever had at a doctor’s office. Thank goodness my primary doctor there is lovely. But over the last few years I encountered some very cold and…One of the worst experiences I ever had at a doctor’s office. Thank goodness my primary doctor there is lovely. But over the last few years I encountered some very cold and off-putting staff members. Their attitude alone will make you want to give up. This is why I appreciate there that are very kind. In addition there is no direct line of communication to the office. All call go through an answering service.This place is so poorly managed, do not go and waste your time. I had a consultation with Dr. Sung, to the extent I saw her, she is great. The problem is with the front desk and…This place is so poorly managed, do not go and waste your time. I had a consultation with Dr. Sung, to the extent I saw her, she is great. The problem is with the front desk and with one particular girl that draws blood. The receptionists just aren’t as nice as I think they should be considering the type of office their in. People come completely helpless and nervous. There’s no need for attitudes and coldness. The real issue for me was a phlebotomist. I go in the morning for blood work. They send me back and why on earth did I get this fool? She stuck me a million times and when frustrated, she asks ‘did you even drink water?!’ I told her I did and a lot of it. She huffs, leaves the needle dangling in my arm and tells her coworker ‘you got another one’ then PULLS the needle out of my arm. The other girl got my vein and was fine. So I get my labs back and they say that my TSH is dangerously low so they can’t do anything with me till I get it corrected. I have since checked my TSH 5 times and it’s always the same and NORMAL! Whatever happened that day, they must have switched my blood work with someone else’s. For this, I will NEVER recommend this place to anyone.It's hard to put into words (much less a star rating) the gratitude and respect we hold for Dr. Sung and her team at NYU Langone Reproductive Specialists. We struggled with…It's hard to put into words (much less a star rating) the gratitude and respect we hold for Dr. Sung and her team at NYU Langone Reproductive Specialists. We struggled with infertility for 2 years before we found Dr. Sung and now we have one perfect 18 month year old son and another baby on the way. Dr. Sung is the smartest person either myself or my husband have ever met and her bedside manor for such a sensitive topic is informative and warm. We met most (if not all) of the other doctors in the practice when our schedules didn't align with hers and they were all just as amazing! Not only are the doctors wonderful but everyone from the receptionists to the nurses are top notch, very kind and informative. If I could individually give every person who works there a 5 star review I would. We can't thank Dr. Sung and her team enough for what they have given us <3I am consistently greet by happy and kind employees. I have never waited more than fifteen minutes. This is the most efficient and well run drs office i’ve ever been to. Every…I am consistently greet by happy and kind employees. I have never waited more than fifteen minutes. This is the most efficient and well run drs office i’ve ever been to. Every single employee is nicer than the next. I feel seen and heard and am never rushed out. The Drs and staff should be very proud of themselves.The worst experience ever! I called for an appointment then a lady took my information and said they gonna call back in that time but nobody did. I called again in my available…The worst experience ever! I called for an appointment then a lady took my information and said they gonna call back in that time but nobody did. I called again in my available hours since I'm working full time and another lady did the same. Eventually I was able to talk to a lady in the office and she was so rude, she put me on hold five times in less than five minutes without my consent and when I asked her why she said I'm by myself here, why I asked here why you need my employer information for, she hung up the call. That was so disrespectful and frustrating, I called to talk to the supervisor to complain about that bit she tell me you're making assumptions!! that's insane level of unprofessionalism and disrespect!! don't waste your time there!We made a great decision by choosing Dr Fritz as our fertility doctor. Throughout our treatments, Dr Fritz provided the right level of information, answered our questions…We made a great decision by choosing Dr Fritz as our fertility doctor. Throughout our treatments, Dr Fritz provided the right level of information, answered our questions thoroughly and listened to our preferences. He always remained professional yet compassionate during an emotional process. When our protocol needed to be adjusted, he explained everything thoroughly and the changes he implemented resulted in a successful round of IVF. We are expecting our first baby any day now and are so grateful for Dr Fritz.The doctor I have been working with is wonderful and provides amazing care. So this isn’t a review about her. Be aware that this office does not have an on-site reception. All of…The doctor I have been working with is wonderful and provides amazing care. So this isn’t a review about her. Be aware that this office does not have an on-site reception. All of your calls will be routed to a message/call center. Sometimes they call you back, sometimes they don’t. When they do call you back they often don’t know why you called and the wrong person returns your call. If I didn’t like and trust the doctor providing me care I would take my record elsewhere. It’s the most anxious and frustrating experience I have ever had with a medical provider. And when you are dealing with these issues specifically time if of the essence, and they completely disregard that.I loved my experience with Dr.Donik and her team of Nurses. It was impressive how she remembered life events which happened to me the first time when my treatment did not take.…I loved my experience with Dr.Donik and her team of Nurses. It was impressive how she remembered life events which happened to me the first time when my treatment did not take. She spoke to me about changes I should incorporate along with my partner. The second time around it took now I’m pregnant with twins due in September. I would highly recommend.I highly recommend this clinic. Dr. Dondik was so compassionate during my care, Nurse Elena as well, the entire team is just compassionate and caring during the treatment progress…I highly recommend this clinic. Dr. Dondik was so compassionate during my care, Nurse Elena as well, the entire team is just compassionate and caring during the treatment progress which makes all the difference!I have had nothing short of a wonderful experience here. Dr. Kuokkanen was so empathetic with my history of miscarriages, and she was so kind and patient with me throughout the…I have had nothing short of a wonderful experience here. Dr. Kuokkanen was so empathetic with my history of miscarriages, and she was so kind and patient with me throughout the entire IVF process until I finally got pregnant and was able to maintain the pregnancy. She answered all of my questions thoroughly, and eased my anxiety through the entire process. The front staff as well as all of the ultrasound techs and nurses were amazing as well. Each visit, I was in and out in under 20-30 minutes. I would absolutely recommend this clinic to anyone.After much research on my procedure and the cost associated, I decided to go to NYU Langone Reproductive Specialists of New York and have had a very poor experience. I was…After much research on my procedure and the cost associated, I decided to go to NYU Langone Reproductive Specialists of New York and have had a very poor experience. I was incorrectly advised on the medical costs and tests associated with my initial consultation by the medical staff leading to unnecessary tests and unexpected and very expensive medical expenses. When I called regarding this matter, I have found that people have no follow through saying they escalated the situation, but then no response leading me to follow-up continuously. It has been over 6 months since my consultation and still no resolution. Also, I waited a very long time for my appointment then felt rushed through my consultation. Going to a reproductive specialists is a personal and sensitive situation and they have made it nothing but difficult.Great clinic for a Women & men having primary and secondary infertility issues! If couples are having fertility issues then it is the place to be at.Dr. Goudas is an amazing doctor. My husband and I struggled for 5 years to get pregnant. You are in great hands. 4 months after our initial consult-we are pregnant. Dr. Goudas is…Dr. Goudas is an amazing doctor. My husband and I struggled for 5 years to get pregnant. You are in great hands. 4 months after our initial consult-we are pregnant. Dr. Goudas is confident and skilled. He made us feel so comfortable and realize that our time to be parents is closer than we thought. His confidence and skillful expertise allow someone with high anxiety like me to feel comfortable and at ease. I actually ended up needing a surgery done (which was NEVER found at my other doctors with my years of infertility journey) and the next cycle got pregnant through IUI. (Dr. Goudas did the procedure). All of the nurses for blood work are thorough and sweet. The office staff/receptionists are happy to come to work each day and want success for you. All the early appointments are worth it. Our only regret is that we didn’t find Dr. Goudas and his staff sooner in our journey.I wish I would have read the reviews before coming here because I experienced all of the same mishaps as the other women who left negative reviews. They seemed to have mixed up my…I wish I would have read the reviews before coming here because I experienced all of the same mishaps as the other women who left negative reviews. They seemed to have mixed up my chart and my husbands information with someone else when the receptionists was supposed to be answering questions and told me oh wait that’s not you. Also, when Dr. Sekatos was supposed to call me to let me know why my IVF didn’t work a different doctor called me and started asking me questions as if it were my first consultation and it had nothing to do with the call I was supposed to receive. You definitely feel like just another number when it should be the opposite as this is one of the hardest things you can go through. As I have decided to move on to another place I asked for my medical record over a month ago and still have not received anything. As always when you try to call the office it is impossible to get though. Please save yourself the heartache and go somewhere else.DO NOT GO HERE! Dr. Saketos was my first doctor. She mismanaged my results and sonograms resulting in a major error jeopardizing my cycle plan. She is totally incompetant. Dr.…DO NOT GO HERE! Dr. Saketos was my first doctor. She mismanaged my results and sonograms resulting in a major error jeopardizing my cycle plan. She is totally incompetant. Dr. Goudas, while friendly, is overly optimistic but unable to deliver results. I did 5 IUI's and 2 rounds of IVF here. The office is a mess, you can't call and get through to a person which sent my stress through the roof when I had daily changes to meds. The biggest issue is that it seems like they have one template/ protocol and just push the same meds in the same doses without really interpreting anything directly related to the patient. Whenever I asked why am I being given this med in this dose, they didn't have an answer. Very much just "well this is the next step" of the protocol. I have PCOS and am overweight, when my first round of IVF ended in miscarriage at 7 weeks, the only recommendation I was given was to do bariatric surgery and come back. THAT IS AN EXTREME SOLUTION. I feel like they didn't anticipate it working, but were happy to take my money and run me through their system. The previous review "Not one time did I actually feel like they wanted me to get pregnant, just that they wanted to be paid." is 100% correct. Dr. Goudas said himself that he was surprised when I got pregnant. That should not be the attitude in a FERTILITY CLINIC!!!!!!!The doctor who has been treating me is great and I wish I could give them 5 stars. My issue is with the staff at this location. Let me start by saying that no woman or person…The doctor who has been treating me is great and I wish I could give them 5 stars. My issue is with the staff at this location. Let me start by saying that no woman or person wants to go through this hardship and staff fails to respect patients during a process that is the most difficult. My first time at this office was not pleasant. I had a medical assistant look at my paperwork for bloodwork and laugh at me. It was extremely rude and she never apologized. I ignored it because I thought it would get better; but I was wrong. Ever since then, each time a staff member returns my call, either they give me misinformation or they are extremely rude. I tried explaining to one of them that I can’t just take off work and that I do not live close to the office. She completely ignored me, gave me an attitude over the phone, and hung up on me. No compassion. No respect. This has caused me more stress and at this point, has made my TTC journey even more difficult. You would think that due to the nature of work, the staff would have more compassion for women going through this, but they don’t. They’re always bothered. They don’t stop to realize that no one wants to be in a situation like this and that each visit is not a joyful one. I wish I had something positive to say, but I don’t. I am now reconsidering ending my time at this facility and look for a new one where patients are treated with respect they deserve.I am a patient at the Mineola office and have been for the past 2 months. There are a few things that have made me question moving forward with this office. For one, it is…I am a patient at the Mineola office and have been for the past 2 months. There are a few things that have made me question moving forward with this office. For one, it is impossible to speak to the doctor. I have not talked to my doctor since my initial consultation despite asking multiple times to speak to her over the past 3 weeks. Usually when I ask, the nurse puts me on hold and comes back to me without allowing me to speak to the doctor directly. It is mind blowing to me that I can owe so much money to a doctor I have not had contact with for an entire cycle. I have now started a new cycle and still have not been able to discuss my last cycle with my doctor, which is extremely frustrating. While the nurses have been nice, I'm constantly having to correct them about things that can be clearly seen in my chart. Often, after speaking to one nurse, they do not update my chart for the next nurse to see, so I have to repeat myself again the next call. In fact, currently, the information on my flow sheet for last cycle as well as this cycle are incorrect, how can the doctor make decisions when the charts are not updated correctly? The wait in the office doesn't bother me as much as it does some, but it definitely does feel like a factory and that you are a number rather than a human going through this heartbreaking experience. UPDATE: I was able to finally speak to my doctor. Apparently, in order to speak to the doctor you're paying thousands of dollars to a month, you need to set up a consultation, so they can bill you for that as well. As for this last cycle, my prior authorization through my insurance was denied due to incorrect information sent to my insurance company. The insurance company stated to me (in writing and over the phone) that l've had multiple lUls with this office, which is not true. I've spoken to the office multiple times (always with them giving me an attitude, as if it was my fault) and still it has not been corrected. For the straw that broke the camels back though, I called the office to cancel my in office pregnancy test due to my 3 year old son being sick. I was told that I would be "wasting" the cycle if I did not come in and that my husband can watch my son. When told her that I was not pregnant as I've been testing at home she told me I would still need to come in because the home tests are "not accurate". Absolutely no empathy. Not one time did I actually feel like they wanted me to get pregnant, just that they wanted to be paid.Doctors and nurses are great. But if they rely on their receptionist . Everything I call to try to schedule an appointment, no one returned my call. I had to go in person to make…Doctors and nurses are great. But if they rely on their receptionist . Everything I call to try to schedule an appointment, no one returned my call. I had to go in person to make an appointment. I spent over 45 min today on hold on three different calls holding until the receptionist picked up to transfer me. Once she did I heard a recording telling me the office is now closed. Why didn't she just tell me it was closed to call tomorrow or Monday. Still waiting for a call back.I just received a voicemail that was not intended for me about someone’s reproductive health. It was in regards to medication dosage and follow up appointments. It was an…I just received a voicemail that was not intended for me about someone’s reproductive health. It was in regards to medication dosage and follow up appointments. It was an inappropriately detailed message. I attempted to call back but went …Staffs here are always nice and patient, and all the exams and tests are always in order. Dr. Fritz gave my wife and I a lot of help, especially given that we need many extra…Staffs here are always nice and patient, and all the exams and tests are always in order. Dr. Fritz gave my wife and I a lot of help, especially given that we need many extra tests. He has always been supportive and considerate for us, and things worked out perfectly!Best staff and doctors. Dr. Saketos is so compassionate, kind and always displays true interest in her patients. Lynda Larose is also a favorite nurse of mine, she is always…Best staff and doctors. Dr. Saketos is so compassionate, kind and always displays true interest in her patients. Lynda Larose is also a favorite nurse of mine, she is always available to answer questions, emails, phone calls & she is so patient & kind. I am forever grateful for my experience with NYU Langone Reproductive Specialists.Dr.Kuokkanen is AMAZING! Valerie at the front desk is so professional and very helpful from day one. Carla one of their MA’s is just like a breath of fresh air. This office is by…Dr.Kuokkanen is AMAZING! Valerie at the front desk is so professional and very helpful from day one. Carla one of their MA’s is just like a breath of fresh air. This office is by far one of the best offices I’ve ever been to as far as …Truthfully I have to say I should have went with my instincts when I walked away from this facility twice. I have to say dealing with Dr. Saketos is not easy with her insensitive,…Truthfully I have to say I should have went with my instincts when I walked away from this facility twice. I have to say dealing with Dr. Saketos is not easy with her insensitive, stern, and laxidaisy attitude. The nurses and front and back …Very professional&knowledgeable staff! Especially the front desk staff&the nice lady who drew my blood today!Great job!Keep up the good work! …I have been going to rsofny for some times. Being there pt and now an outside monitoring pt. I go there just because it convenient and close to my office. I force myself to go to…I have been going to rsofny for some times. Being there pt and now an outside monitoring pt. I go there just because it convenient and close to my office. I force myself to go to the west islip office. It Feels like you’ve enter a 198O …Do not go here! Never have I felt more dismissed in my life from the doctors and nurses at RS of NY (Mineola Office). My primary doctor was Dr Sung. They don't call you back and…Do not go here! Never have I felt more dismissed in my life from the doctors and nurses at RS of NY (Mineola Office). My primary doctor was Dr Sung. They don't call you back and treat you like just a number. They do not care about your journey and make it more stressful than it already is. I am over 40 years old with fertility issues and once I stepped foot in this facility I felt like I was being already treated like a lost cause. They don't call you back for days even when they have the most crucial information that makes or breaks your cycle. It was so stressful knowing that they were sitting on important information and finally calling me at the end of the day when they had the results since that morning. You have to chase them down to get a call back and when they do it is very later in the day with an attitude. They made it so stressful. It was terrible. Shaneice, one of the nurses there sat on crucial test results for THREE days. I was so upset and stressed that she had these test results and was sitting on them. She could care less. I called her following up and when she finally called me back she had an attitude and was so insensitive with the bad news she had to tell me. This was one of many occasions. Another time Dr Sung called me at 6 o'clock at night after knowing crucial test results since that morning. She told me it was her fault and she forget to call me. I was waiting all day on pins and needles. This was not OK! Completely unacceptable!!! I was treated like a nuisance, like a lost cause. They even let kids run around the waiting room. How insensitive with their type of practice! I even saw a couple walk out visibly upset over this. They over book and make you wait. Once I waited for two hours to sit with Dr Sung. She was always away and barely ever looked at my chart during my cycles. And when she did she came in last minute with her suggestions and it was already too late. They never once called me to sit down and talk about other options. They just kept pushing me for a next cycle. I can go on and on with how I was treated by this place but it would be too long. I just had to put my review out there. It is not fair for a patient to be treated like this. It was a terrible experience going here. I felt completely dismissed and that I was a burden on them. I wish I left them a long time ago. Thankfully my husband and I are already going for a second opinion at a new facility. What a difference! They actually really care and are professional. They call you back! (they also don't allow kids in their office due to the sensitive nature of their practice). I really wish my husband and I listened to others. I don't check yelp often but had to post about RS of NY. What they put us through has made me so upset. They didn't care or have any empathy whatsoever. They gave me lost hope with no guidance. I can't get back my time or money spent at this place but I am sure our new Doctor will take good care of us.The medical assistants drawing blood are rude as well as some (not all) of the nurses. I had to go to this office three times because of scheduling and all three times I have had…The medical assistants drawing blood are rude as well as some (not all) of the nurses. I had to go to this office three times because of scheduling and all three times I have had a negative experience. If you’re able to, go to the Stony Brook office. The love and care that they have in Stony Brook for their patients is phenomenal. You can tell that they are all there for the right reasons and love their jobs. Patients are there because they need help at sometimes a voulnerable time in their life. A cheerful smile and a little bit of a positive energy goes a long way. Mineola needs to pull it together.Before my husband and I came here, we were scared. We had not had a good experience with a fertility clinic before, we did not have a diagnosis. Immediately we saw how clean the…Before my husband and I came here, we were scared. We had not had a good experience with a fertility clinic before, we did not have a diagnosis. Immediately we saw how clean the place was and how nice the staff was. We met with Dr. Trivax …Who you would meet

Maria Saketos
Medical director
Rani Fritz
Physician
Clinic route
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Use the clinic profile to understand access, monitoring, transfer planning, and the handoff points that need agency, legal, escrow, and insurance coordination.
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Clinic intake
Confirm current intake requirements, accepted case types, and coordination contacts.
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Medical screening
Ask which records, clearances, monitoring visits, and carrier-screening steps are required before transfer planning.
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Embryo transfer
CDC 2022: 1,470 cycles. Ask how they time transfer and who they need on the care team.
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Care-team handoff
Sequence attorney, agency, escrow, and insurance review before transfer timing creates pressure.
Patriot can help map this clinic into the full route, including legal timing, carrier coordination, escrow, insurance review, and next-step readiness.
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Next step
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Provider
NYU Langone Reproductive Specialists of New York
Role
Fertility clinic
State
New York
Area
New York City
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