DO NOT GO TO KINDBODY FOR FERTILITY TREATMENT. I trusted this clinic & was met with nothing but incompetence and disappointment. They do not appropriately review your…DO NOT GO TO KINDBODY FOR FERTILITY TREATMENT. I trusted this clinic & was met with nothing but incompetence and disappointment. They do not appropriately review your bloodwork—which they charge you hundreds of dollars for & make out to be critical in developing your treatment plan. They also accept no responsibility or explanation for not doing the job you paid them for-interpreting your BLOODWORK & scans to create a plan. I went here following a miscarriage, hoping to have a child. Drew the bloodwork, did the scans, was told everything looked great & optimistic outlook. Due to life being busy, I trusted this professional opinion I paid for ($$$$) only to realize after treatments they didn’t review my lab work thoroughly—if they had, they would’ve realized my blood type on their labs didn’t match what I had reported to them in my previous bloodwork & paperwork; KindBody labs showed I was A negative, my prior labs had me as O negative (as well as years of donating blood with the American Red Cross; I also verified this with another lab draw & without a doubt, my blood type is O negative). They essentially treated me based off of someone else’s bloodwork for three treatment cycles & were completely unaware!! My AMH dropped from 1.7 before my time at KindBody to 0.4-that of a post-menopausal woman after treatments, which has been emotionally devastating, as it’s a lab they place such high value on in fertility treatments. When I realized the error in my bloodwork-three cycles into treatment, the response from the nurse was “No, that’s your blood/type” & from Dr Reynolds Marelic was “oh, this is so weird, never seen this before”-well doctor, if you had appropriately reviewed & interpreted my bloodwork—you would’ve caught this simple error, but you failed miserably. Then the office manager Janeen proceeded to call me & tell me they did nothing wrong?!—I’m not understanding how there is no responsibility for a doctor and clinic to interpret my bloodwork to develop a treatment plan after I paid them thousands of dollars. Janeen, with zero sensitivity repeatedly demanded on the phone “what do you want to do next” & laughed when I said I wanted a refund. Following the laughter, I said obviously I want to have a baby, but clearly not with a clinic that treats patients this way; with such disrespect & incompetence. Not recognizing an error in blood type on lab work is embarrassing, negligent and places the patient at great risk. A bloodwork result of A negative type when the patient reported their blood type as O negative on multiple forms and previous bloodwork is a simple, yet unacceptable oversight for providers who have taken an oath to do no harm. Not to mention, if I had an emergency & needed to receive blood based off their lab work/interpretation I would’ve likely experienced an incompatibility issue/maybe death by being given the wrong blood. KindBody website even highlights how important knowing ones blood type is for determining proper treatment. Furthermore, when they redrew my bloodwork, I was repeatedly told I would not be charged for this bloodwork & here I am several months later still receiving bills for over $1000 from the lab company. Other issues-scheduling was always difficult due to the doctor commuting from a city hours away, ultrasound staff seemed to be constantly new. In review, I received no respect, no apology and no one at KindBody has accepted any responsibility for their obvious error, they simply just blamed others. It doesn’t matter how the error was made, the KindBody staff-Dr ReynoldsM, the nurses, someone at KindBody should’ve thoroughly reviewed my results and immediately recognized the discrepancy with the blood type and brought it to everyone’s attention—which they completely FAILED to do. KindBody Columbus and Dr Reynolds-Marelic should be ashamed for their failure to recognize simple lab errors and respond appropriately. This experience showed me KindBody only cares about making money and not about providing high quality, thorough patient care. DO NOT RECOMMEND THIS CLINIC.
