The KU Med system is rancid, full of employees that are there only to get discounted IUI and in vitro procedures themselves. This is a horribly unprofessional group of individuals…The KU Med system is rancid, full of employees that are there only to get discounted IUI and in vitro procedures themselves. This is a horribly unprofessional group of individuals that have no clue how to operate as a professional organization. After an insane amount paid, I rate this group as a 0 out of 10. You have better luck throwing cake on the wall to see if it sticks.Fertility clinic
Kansas University Center for Advanced Reproductive Medicine
Leawood, KS · (913) 588-1227
- Website
- kansashealthsystem.com
- Phone
- (913) 588-1227
- Location
- Leawood, KS

Patient reviews
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80 excerpts on this page57 Google reviews
I had switched to KU after having a very disappointing experience at another local private fertility clinic in Olathe that has recently joined AdventHealth. Upon transferring my…I had switched to KU after having a very disappointing experience at another local private fertility clinic in Olathe that has recently joined AdventHealth. Upon transferring my embryos to KU, I had not seen a positive test in 3 transfers and was officially unexplained. Full disclosure, we had 2 more failed transfers at KU, BUT if it were not for Dr. Holoch going above and beyond, I would not be a mother now. After another devastating failed transfer after months of cancelled cycles, Dr Holoch called after hours and said she’d been reviewing my case just in case we missed something. Lo and behold, she found a small note from my previous clinic on a diagnosis that they failed to mention could caused failed transfers. She immediately recommended digging into the diagnosis, and within 7 months, we got our first positive after 4 years. The nurse staff are absolute gems here. They were always very quick to respond to portal messages and get me scheduled. , What I appreciated most was that Dr Holoch was open to my own suggestions for how to tweak protocols. If I asked about adding in a specific med for thin lining, she would consider and if there were no contraindications, she would let me incorporate it. This was the approach I was looking for, not the cookie cutter protocol that is found at many other clinics. Even if we had not ended up getting our baby, I would STILL recommend KU and Dr Holoch because my experience was of very responsive nurse staff, and doctors who were willing to try no treatments and therapies. It felt like I was working with my team instead of being just another patient and a dollar sign.I had an incredibly disappointing experience at KU REI. I’ve been with them 9 months and have yet to have a positive pregnancy test. I’ve been diagnosed with “unexplained…I had an incredibly disappointing experience at KU REI. I’ve been with them 9 months and have yet to have a positive pregnancy test. I’ve been diagnosed with “unexplained infertility” and had to ask for more tests, scans etc. to be completed prior to just trying IUI or IVF blindly. The amount of times I got ZERO answers to my questions is off the charts, where Doctor would actually say “I don’t know”. Chat GPT was more helpful than this clinic and their staffing. Their portal communication is far from subpar. I would get different responses from different nurses, whose advice would differ from another nurse or doctor. I had very serious concerns after a procedure that they put off for FIVE DAYS- wouldn’t bring me in for a scan, knowing that what I was experienced wasn’t normal, and I apparently didn’t make the cut of importance when they prioritized their patients for the weekend. (doctor told me they have to prioritize who gets to come in on weekends). Now- my IUI cycle failed and this is 100% on KU Med for not listening to my concerns or caring enough to give me the time of day to come in for a scan. Interventions occurred SEVEN DAYS post IUI rather than 1-2 days after which could have rectified the cycle. I’m pretty convinced this clinic sees me as just a number, and $$$ signs. The added stress in an already sensitive situation was less than ideal. There are several options when you look into fertility, and I can promise you, there are many better than the care I received at KU med. I will not be returning, and I would never recommend this clinic to my worst enemy.We had an extremely disappointing experience with Dr. Courtney Marsh at KU IVF. Her communication style was dismissive and frustrating. She spoke over us repeatedly, contradicted…We had an extremely disappointing experience with Dr. Courtney Marsh at KU IVF. Her communication style was dismissive and frustrating. She spoke over us repeatedly, contradicted information we had already been given by her own nurse practitioner, and made us feel like our appointment was a waste of time. At one point, she flatly stated there was “not much chance” we could get pregnant at age 42. We are now pregnant. I’ll be including a photo of our current ultrasound because patients deserve to know that sweeping statements like that are not only discouraging, but demonstrably wrong. For comparison, we had a significantly better experience at Blue Sky — more thorough, more respectful, and far more supportive. I would not recommend this clinic based on our experience. Patients in very vulnerable states deserve better, and better is out there.This is my third fertility clinic and it runs like a well oiled machine! The nurses and staff are pleasant, professional, and perhaps the most important: PROMPT in their…This is my third fertility clinic and it runs like a well oiled machine! The nurses and staff are pleasant, professional, and perhaps the most important: PROMPT in their communication! I hear back the same day (sometimes within an hour) on nearly all portal messages! Dr. Lydic is my main doctor and he is excellent! He has been very accommodating and respectful of my wishes as a "veteran" fertility and IVF patient with previous successes. He has shown he cares by contacting me personally when I have had disappointing news. Highly recommend!!Dr. Marsh is AMAZING. I am so thankful for her and for all the amazing staff here we finally have our miracle baby.Fantastic nurses and doctors - nothing but great things to say about this clinic. You can tell the nurses and doctors care about their patients. Highly recommendI have called an left messages multiples times, requested an appointment on their site a few times, used the "contact us" feature on the site twice and even emailed them. No one…I have called an left messages multiples times, requested an appointment on their site a few times, used the "contact us" feature on the site twice and even emailed them. No one has ever picked up the phone or responded back to me. I haven't received a single phone call or email from them. How anyone manages to get an appointment with them or get their questions answered is a complete mystery.It’s so overwhelming to choose where to go for fertility. I am so glad we went to KU. One thing you need to know about choosing KU for fertility is they are very responsive and…It’s so overwhelming to choose where to go for fertility. I am so glad we went to KU. One thing you need to know about choosing KU for fertility is they are very responsive and attentive communicators but all communication is through their portal. Once you lean into this as the main communication vehicle, you can have any and all questions answered (and fears or dilemmas responded to). They are very good about responding the same day or next day (shoutout to Whitney, Mackenzie and Madeline!) if not the same day. You can also message them in the portal to ask if someone can call you (a doctor or RN) and they are good about talking over the phone this way. The most exceptional part of this experience to me is the nurses. They feel like the cream of the crop. Empathetic and willing to rearrange things to help. One time we were on the edge of needing more medication and RN Whitney (earth angel, God bless her) rescheduled an appointment so we wouldn’t have to spend $500 on a vial of medicine we might not have needed. This meant so much to me. Another RN Kelly went out of her way to give me a hug on the day of my embryo transfer and said she was so happy to see I was at this point (she had sat with me while I wept from a setback a few weeks earlier). Another piece on the RNs — on egg retrieval procedure day the entire RN staff was so caring and compassionate - I wish I could remember their names. From the post procedure nurse to the during procedure nurse — they are all so kind and competent and reassuring when you’re feeling nervous. The nurses there really help you feel human. I understand what people are saying when they reference the doctor’s not being personable. They are pretty in and out during procedures — but I did everything they told me to and it worked ! The doctors here know what they’re doing. Also Dr Holoch took time to call me on the phone and talk through next steps with me a few different times and I was really grateful for that.You are a dollar sign to KU REI. Terrible bedside manner from Dr Lydic. He also ordered a test that didn't even screen for what we were told it would, and we didn't find out until…You are a dollar sign to KU REI. Terrible bedside manner from Dr Lydic. He also ordered a test that didn't even screen for what we were told it would, and we didn't find out until a month later. He ordered extra unnecessary labs I'd already had done and shared the results for. The front desk staff has no idea what is going on and asks you to fill out paperwork, etc. but seemingly have no idea what it is for and can't answer any questions about it. Billing department is a nightmare and told me I had out of pocket costs of over $3K, but nearly everything was actually covered by insurance at $0 copay. Then they also argued with me when I tried to call about it. The patient portal they use is outdated and clunky. At this point, I'm convinced the stress of dealing with this place is probably the reason we can't get pregnant. PLEASE have your referring doc send you elsewhere.Top notch care and expertise. We had a unique situation, and they came through for us when others could not.I guess I don't understand all the bad comments about Dr.Marsh. She has never been cold to me at all. She is the reason I beat infertility, I have amazing twin girls who just…I guess I don't understand all the bad comments about Dr.Marsh. She has never been cold to me at all. She is the reason I beat infertility, I have amazing twin girls who just turned 2. I am working this month for my second iui with this clinic and Dr. Marsh. My first go about was during covid, and I actually only saw Dr.Marsh on zoom each time. (I still have not had to meet with her) However, I still do get the quality care I need. The nurses, front desk, ultrasound staff, and providers have always been lovely and patient to me. I have referred many of my friends here and they also are big fans of the clinic! Thank you Dr.Marsh for helping me become a mom.Dr. Lydic is wonderful. He himself called me before the first appointment to see if I had any questions. He reviewed each cycle and would send a timely message to let me know the…Dr. Lydic is wonderful. He himself called me before the first appointment to see if I had any questions. He reviewed each cycle and would send a timely message to let me know the plan each month. After 2 years of trying, we got pregnant on our 3rd cycle with the help of Dr. Lydic. Our baby girl is due next week! Thank you!!Compassionate, timely care was 5/5 when I was donating remains to a clinical trial. One year later, trial is over, and those same exact needs not relevant to them - care is now a…Compassionate, timely care was 5/5 when I was donating remains to a clinical trial. One year later, trial is over, and those same exact needs not relevant to them - care is now a 1/5 stars.Dr.Marsh took good care of my husband and I. She was very thorough and made sure we understood the process. Our baby girl is 8 months old. We’re forever grateful for the…Dr.Marsh took good care of my husband and I. She was very thorough and made sure we understood the process. Our baby girl is 8 months old. We’re forever grateful for the University of Kansas Reproductive Endocrinology.Cannot speak highly enough about KU. The nurses have been so supportive and responsive and are always willing to answer any questions. The financial staff was helpful in figuring…Cannot speak highly enough about KU. The nurses have been so supportive and responsive and are always willing to answer any questions. The financial staff was helpful in figuring out the billing/insurance issues as it can be quite complicated. Dr. Lydic is not only incredibly competent physician but genuinely a kind and empathetic person. He called me at 7pm on a Saturday night when my genetic testing results came in-something I never would’ve expected but will be eternally grateful for. Dr. Holoch did my retrieval and was very personable and explained everything well and made me feel comfortable. Cannot recommend KU enough.Dr. Lydic is the best doctor ever! He understands what it’s like to struggle with infertility and I felt heard throughout the journey which included a loss and a success. I wasn’t…Dr. Lydic is the best doctor ever! He understands what it’s like to struggle with infertility and I felt heard throughout the journey which included a loss and a success. I wasn’t just a number to him. I loved the care I received as well as the results. You have a great team and I now have a beautiful baby. I can’t thank you enough. Thank you Dr. Lydic!Honestly a terrible experience. Dr. Marsh was very dry and not personable. After telling her about my situation which was recurrent pregnancy loss she kept going on and on about a…Honestly a terrible experience. Dr. Marsh was very dry and not personable. After telling her about my situation which was recurrent pregnancy loss she kept going on and on about a clinical trial she was doing and did I want to be a part of it. The appointment was more about her clinical trial than it was about me and what she could do to help me. I never went back after that first appointment.The care that I have received has been disappointing to say the least. I work in healthcare, and I have a definite advantage over others with navigating the healthcare field,…The care that I have received has been disappointing to say the least. I work in healthcare, and I have a definite advantage over others with navigating the healthcare field, administering my own medications, and generally understanding the process and what to expect. However, at KU’s clinic, it is actually impossible to reach someone over the phone, even with a time sensitive issue during business hours. If you call the main number, it’s a phone tree nightmare and when you finally get through you’re directed to use the patient portal to message the nurse. A response often takes a couple hours, and often complex problems just need an actual person to person conversation. I have found the front desk staff at their office to be generally unhelpful, and at times unfriendly. The IVF process includes lots of time sensitive medication administration, and there were often miscommunications about meds, how much to take, and how to administer them. They sent my medications to the wrong pharmacy multiple times, which made me have to drive around the KC metro area like a madwoman before the pharmacy closed to get meds that I had to administer that night. Their whole practice makes an already stressful/ emotional/ complex situation completely NIGHTMARISH. I changed to Blue Sky fertility, and it is a night and day difference. I have found that they do cost slightly more, but in my opinion is well worth it. Save yourself the trouble and do NOT go to KU.In the face of “unexplained infertility”, I looked at multiple practices in the KC for guidance. Ultimately, KU was able to get us in the quickest. My husband works for KU so we…In the face of “unexplained infertility”, I looked at multiple practices in the KC for guidance. Ultimately, KU was able to get us in the quickest. My husband works for KU so we both felt confident in the institution. Due to COVID, our initial meeting with the physician was via TH. He had a PowerPoint that seemed generic but provided a baseline understanding of options. I was instructed to come to the clinic for an initial ultrasound and lab work. I completed the US and was waiting to get my labs drawn when I received a notification via the app (the primary way the clinic communicates) that an additional lab was ordered. I asked the sonographer and the lab personal as to why but neither were able to provide insight. I was instructed to message the nurses via the app…I WAS SITTING IN THE CLINIC! I should have known then that communication was going to be a challenge but again, my husband works for KU and we think highly of the institution. After a failed medicated cycle and IUI, I messaged the nurses (messaging the doctor isn’t an option on the app), and asked for insight. The message I received back from the RN was the plan for another IUI cycle. There was no regard for my request, simply a med plan for a second IUI cycle. In reviewing the cycle, there was a med I had never heard of added. Because in the initial meeting (which for the record, was the only time we communicated with the physician in the 3.5 months we utilized the practice), the doctor had never mentioned this med, I sent a message and asked if I could get a call to get clarity. I wanted to understand what the med does, why it was ordered, and any side effects I should be aware of. I am a RN so I didn’t think it was too much to ask to receive basic education regarding a medication. When the RN called, she sounded annoyed. I understand it was a Sunday. I too was on-call for my nursing job so, I understand that it can interfere with one’s personal life but, that comes with being on-call. The nurse did explain what the medication does but when I asked why it was prescribed (did you notice something last cycle that indicated this med should be added or, is it is just the next medication in the toolbox), the nurse responded “it’s just what the doctor ordered.” I understand the essence of unexplained infertility, but I think it is a patients prerogative to understand why, even if the answer is “this is just the next shot in the dark.” I completed the cycle as prescribed and when I went in for IUI, this time a NP did the procedure (the first time, it was done but an RN). While there, I asked the NP if we could ask some questions. She was open to answering my questions and I thanked her saying “the communication hasn’t been the best and I just want to make sure that I understand my plan of care.” She became defensive and told me I should have messaged the nurses if I had questions. I told I did and she immediately said, “it is the volume of patients that we have here….years ago, I did everything from the counseling to the ultrasounds to the labs and now there is a sonographer, a lab tech, the nurses and things fall through the cracks because there are so many patients.” She proceed to tell me that she has “been doing this for a long time” and I, “ just need to trust the process because she is reviewing my records all the time.” Mind you, this encounter was the first time I had ever met, let alone communicated with, the NP. My husband equated the clinic to making us feel like cows being cycled through. That was my last straw. KU may be able to get to you in sooner than other practices in KC but, if you are looking for a fertility practice where you are valued as a patient, where discussion regarding your specific plan of care is ongoing, and where your questions are welcomed, I would encourage you to consider alternative options.Dr Holoch has been my wonderful Reproductive Endocrinologist (IVF doc) for years. She has also become a fabulous and faithful friend through out this entire fertility journey. We…Dr Holoch has been my wonderful Reproductive Endocrinologist (IVF doc) for years. She has also become a fabulous and faithful friend through out this entire fertility journey. We now have 3 kiddos and would not be here without the help we received from them. She is truly a class act physician and we own her SO MUCH for all her knowledge, time, reassurance, and dedication to her patients and her specialty. Thank you for helping us create our family!Entire process was terrible! Do yourself a favor and wait the extra time to go to any other fertility clinic to be treated as a unique individual and have your questions answered…Entire process was terrible! Do yourself a favor and wait the extra time to go to any other fertility clinic to be treated as a unique individual and have your questions answered genuinely, effectively and timely.The whole clinic is amazing ; providors, nurses , techs, pharmacist, and coordinators . We love Dr. Lydic who treated me. He is knowledgeable and patient.Although they might respond yo this review but let me tell you their customer service and communication is zero because you have to send messages in their slow and archaic message…Although they might respond yo this review but let me tell you their customer service and communication is zero because you have to send messages in their slow and archaic message portal and wait for someone to respond if they do choose. Billing is unprofessional and will cost you money by not responding to insurance inquiries. You will need to try and call and email several times before anyone respond. The care itself is suboptimal, ridden with mistakes in protocols and "unexpected" (but predictable) events which the patient has to bear through cost and consequences of. I'm not sure if it's because I am a dark skinned woman or they just don't care in general. I have had to reach out to nurses who act as gatekeepers to accessing the doctors but yet they dismiss your suggestions of the so called unexpected events based on your symptoms until it becomes too late that something isn't quite right. I will not be using this facility anymore, once is enough.The nursing staff for the IVF retrieval were amazing. That being said, the FET office nurses need re-education on nursing communication and communicating with the physician. I…The nursing staff for the IVF retrieval were amazing. That being said, the FET office nurses need re-education on nursing communication and communicating with the physician. I have found that these nurses with Dr Marsh believe that they are the equal to a provider. $17,500 later I have talked to Dr Marsh twice. Baby making “puppy mill” type practice nothing is personalized.We have used this clinic for fertility treatments with our first born and we are using them again for our second. I highly recommend! Staff is very friendly and answers back…We have used this clinic for fertility treatments with our first born and we are using them again for our second. I highly recommend! Staff is very friendly and answers back quickly.It was a long road for us, but Dr. Marsh knows what she's doing. Here's my beautiful 6 day PGS tested blast who finally took!We have not completed our cycle yet but I must say they have been really good to work with. Communication is very professional and they have been quick to respond anytime I need…We have not completed our cycle yet but I must say they have been really good to work with. Communication is very professional and they have been quick to respond anytime I need them. They are very detailed with instructions, and Dr. Lydic, I can not say enough about him he has really taken time to explain everything. We have been very happy with the multiple doctors we have needed at KU! KEEP UP THE GOOD WORK!Terrible communication, impossible to get a phone call answered or returned. They somehow deleted my first appointment and so i had to come back a week later. They tell you a time…Terrible communication, impossible to get a phone call answered or returned. They somehow deleted my first appointment and so i had to come back a week later. They tell you a time frame for test results and then you don't hear from them, and you can't get anyone on the phone to ask.I’d leave no stars if possible! The lack of concern for their patients is pathetic at best. The timeliness of communication is terrible and only adds stress to a stressful…I’d leave no stars if possible! The lack of concern for their patients is pathetic at best. The timeliness of communication is terrible and only adds stress to a stressful process. The doctor is condescending and obviously annoyed when she has to answer questions. I’ve been forgotten in the waiting room numerous times, had to wait 6 weeks to meet with the doctor the 2nd time after already being an established patient and had them even forget to communicate my instructions for what medication and how much to take this week after leaving 2 messages through their portal before the end of the business day and having to page the doctor twice before she returned my call. I never imagined a place specializing in infertility could be lead by a physician with such poor communication skills, no compassion whatsoever and failure to be detail oriented when handling someone’s last chance to have a family of their own!Doc Marsh, the nursing staff, and the med students were great. The last one we went to wasn’t nearly as good. Definitely recommended.I have had a wonderful experience with this office. Any time I had any questions they were answered quickly through the online portal. Everyone was always kind. Nurses, front…I have had a wonderful experience with this office. Any time I had any questions they were answered quickly through the online portal. Everyone was always kind. Nurses, front desk, support staff all are knowledgeable in their areas and never experienced any rude staff. Would definitely recommend to anyone needing their assistance. For reference, we used this office because we needed to do and IUI with donor sperm.The receptionist this morning was absolutely lovely. I did wait for nearly an hour for an appointment that was supposed to be timed (based on my trigger injection). The nurse,…The receptionist this morning was absolutely lovely. I did wait for nearly an hour for an appointment that was supposed to be timed (based on my trigger injection). The nurse, Hilary, however was delightful!!!Can never get a hold of them when needed. They lack compassion. My embryo didn’t survive the thawing process and they called me the day I was suppose to go in for the transfer and…Can never get a hold of them when needed. They lack compassion. My embryo didn’t survive the thawing process and they called me the day I was suppose to go in for the transfer and let me know this rarely ever happens. I would definitely recommend CCRM!! CCRM runs like a well oiled machine! They are on top of their game! Support is needed throughout this journey and they do it well! Their testing is top notch!They do not care your money spent. They never call you in a timely manner. The voicemail always tell you you can leave a message and they won't call you back. Especially for the…They do not care your money spent. They never call you in a timely manner. The voicemail always tell you you can leave a message and they won't call you back. Especially for the extension 4 (to check your embryo, please press 4.) Ridiculously enough I was transferred by the system to "a property management office" I do not know why there are still so many patients here. Their system to track every patient is terrible.This was one of the worst medical experiences I have ever had. I tried several times to log in online to do the paperwork, every time it failed. I called in advance with my…This was one of the worst medical experiences I have ever had. I tried several times to log in online to do the paperwork, every time it failed. I called in advance with my insurance and was told I was approved. When I arrived that day, I had to sit in a room and fill out my paperwork for an hour. I kept asking if I was 100% covered, I was told I would not have an appointment if I was not covered. I then saw a doctor who proceeded to make fun of everything my doctor (who saved my ovary) had done for treatment. I left crying. Then I got a bill because gues what, my insurance was not covering the appointment. So I got to pay $300 to sit in a room and fill out papers and have a doctor make me cry. I then tried calling to talk to someone, no one ever answered or called me back. I have written three letters, no response. Wouldn't recommend to any one.I was able to schedule my consultation with Dr. Marsh within just a few days of calling, as a new patient. That is so rare. Everyone is incredibly friendly and welcoming. The…I was able to schedule my consultation with Dr. Marsh within just a few days of calling, as a new patient. That is so rare. Everyone is incredibly friendly and welcoming. The office is truly a judgement free zone which made me feel so comfortable. I felt that the nurses and Dr. Marsh truly listened to me and continue to do everything that they can to help us start our family. As a member of the LGBTQ community, it was really important that I found an office that made me feel safe and they definitely did this. Any time I have a question, they are quick to respond. I definitely recommend this office.Dr. Marsh is probably one of the coldest doctors I've ever met. Taking the time to answer questions and give insight seemed like a huge irritation to her, every encounter. She was…Dr. Marsh is probably one of the coldest doctors I've ever met. Taking the time to answer questions and give insight seemed like a huge irritation to her, every encounter. She was extremely unhelpful in getting a plan of action together and when I requested to speak to her over the phone I was charged $40 without notice. This practice makes you sit down with a financial advisor (which I greatly appreciated) and sign an agreement for the charges but when the bill came it was full of charges that we were never made aware of as a cash paying customer. I left the office manager 3 voicemails in October of 2016 and to this day no one has ever called me back. The last reason I would not recommend this practice, it is almost impossible to speak with someone. The only way to get a simple questioned answered or even make an appointment is to leave a message and pray for a call back. To be struggling with fertility and then be treated this way was like adding insult to injury. Very sad.Worked our first ivf try. Dr marsh was amazing. Jen hope was my guardian angel through thus whole process. I highly recommend this facility for anyone trying to expand their…Worked our first ivf try. Dr marsh was amazing. Jen hope was my guardian angel through thus whole process. I highly recommend this facility for anyone trying to expand their family.I am currently snuggling my little miracle, and he is 100% here because of Dr. Marsha and her lovely team!! It is a ROUGH, emotional process, but they were great and it has been…I am currently snuggling my little miracle, and he is 100% here because of Dr. Marsha and her lovely team!! It is a ROUGH, emotional process, but they were great and it has been so worth it. After TTC for 11 years, I have my son and 10 more embryos should we decide to try again. I know their services are sensitive, so I will say this: they can't guarantee you a baby. No one can. But they sure did move mountains for my family to ensure we did everything humanly possible. The one thing they are missing in the process is a referral to a therapist... And I HIGHLY recommend one, regardless of outcome, to help you through the emotional rollercoaster.Dr Lydic is direct and professional but not entirely impersonal. He demonstrated solid understanding of our needs as a queer couple and the options that are available to us. I…Dr Lydic is direct and professional but not entirely impersonal. He demonstrated solid understanding of our needs as a queer couple and the options that are available to us. I felt like he was happy to have me as a patient and that he was easy to communicate with in general...suggested proceeding with unmedicated IUI cycles and if after three we weren’t successful...his responses were individualized[Dr. Marsh] had to adjust my meds each cycle to get me here and I am so very grateful...With each procedure her office has done I have been given specific easy to follow…[Dr. Marsh] had to adjust my meds each cycle to get me here and I am so very grateful...With each procedure her office has done I have been given specific easy to follow instructions. I always know the next steps and I feel like I have a say in my care...I also feel like she does not do unnecessary testing, she had explained in our initial visit what tests are important and what ones would be optional and let me decide from thereDuring my treatment, I spoke with Dr. Holoch twice. The protocols were one size fits all and not directed to concerns around my diagnosis/history. Concerns were rarely…During my treatment, I spoke with Dr. Holoch twice. The protocols were one size fits all and not directed to concerns around my diagnosis/history. Concerns were rarely addressed...when it came to starting the Frozen Transfer and mock trial there were more questions than what was answered. I even had a medication error due to changes mid-cycle. Dr. Holoch never discussed the mock/ERA results or most recently a negative HCG post-FET...I felt very comfortable speaking with [Dr. Kristin Holoch]. I don’t feel like I got all the information all the time just because there wasn’t enough time to cover everything...I…I felt very comfortable speaking with [Dr. Kristin Holoch]. I don’t feel like I got all the information all the time just because there wasn’t enough time to cover everything...I have diminished ovarian reserve...only looking like I’d have a couple eggs but after talking with [her] we decided to move forward and hope for the best. Unfortunately, after the retrieval we only got 2 eggs and they did not fertilize.Dr Lydic was actually great as far as treatment and getting us a a successful IUI. We did rarely see him in person only my first appointment and I had a appointment scheduled for…Dr Lydic was actually great as far as treatment and getting us a a successful IUI. We did rarely see him in person only my first appointment and I had a appointment scheduled for IVF...He did communicate after every IUI on the portal . I do wish the communication with him was more...My partner loved him because he said he gave him hope and still let us try the IUI with the low sperm count . He just increased my meds to make sure I produced a lot eggs.Dr. Holoch took the time to sit down and explain all of our fertility options, the out of pocket costs they would require, and even drew us a picture of how the process worked.…Dr. Holoch took the time to sit down and explain all of our fertility options, the out of pocket costs they would require, and even drew us a picture of how the process worked. She equally respected me and my partner and both of our questions about the fertility process...She included helpful information such as most affordable places to pick up prescriptions that aren’t covered by insurance, and how to start tracking fertility affordable at home.We loved that he [Dr. Lydic] would draw out diagrams to describe certain processes with us. We did have a couple set backs during our IVF process and needed surgery to remove some…We loved that he [Dr. Lydic] would draw out diagrams to describe certain processes with us. We did have a couple set backs during our IVF process and needed surgery to remove some scar tissue and he explained the importance of each step. We really only saw him in person twice during our care, a couple times on zoom, but he called us quite a bit during everything our whole process so we never felt like it was hard to communicate with him...In the 3.5 months that I was a patient of Dr Lydic, I only saw him once (and it wasn’t in person but via telehealth). All communication was with the RN or once, the NP...Due to…In the 3.5 months that I was a patient of Dr Lydic, I only saw him once (and it wasn’t in person but via telehealth). All communication was with the RN or once, the NP...Due to COVID, our initial meeting with the physician was via TH. He had a PowerPoint that seemed generic but provided a baseline understanding of options. I was instructed to come to the clinic for an initial ultrasound and lab work...I received a notification via the app (the primary way the clinic communicates) that an additional lab was ordered...I messaged the nurses (messaging the doctor isn’t an option on the app), and asked for insight. The message I received back from the RN was the plan for another IUI cycle. There was no regard for my request, simply a med plan for a second IUI cycle.Dr nangia was completely dismissive to my concerns over DNA fragmentation, despite the latest research showing benefits to surgical sperm retrieval over ejaculated sperm for men…Dr nangia was completely dismissive to my concerns over DNA fragmentation, despite the latest research showing benefits to surgical sperm retrieval over ejaculated sperm for men with elevated DNA fragmentation...He was willing to continue my clomid to see if that would boost my sperm counts...It doesn’t appear he is very forward thinking with regard to research and his field. Male infertility is rapidly advancing and he doesn’t seem to be.I am so grateful to Dr. Holoch and the guidance she provided us during our journey. She treated every conversation thoughtfully, she always presnted scnearios with alternatives…I am so grateful to Dr. Holoch and the guidance she provided us during our journey. She treated every conversation thoughtfully, she always presnted scnearios with alternatives and implications - I felt as though the decisions were in my power, but that we were informed with her recommendation and the reasoning behind it..She [Dr. Kristin Holoch] based my protocol off of her previous experience. She has gone into detail of all my cycles and has tweaked my next protocol based on my previous…She [Dr. Kristin Holoch] based my protocol off of her previous experience. She has gone into detail of all my cycles and has tweaked my next protocol based on my previous results...Her bedside manner is awesome. She gets to the point but is also very patient. She hasn’t pushed us to do IVF just yet and I respect her understanding that IVF is very expensive.I did not see Dr Marsh but a few times (appropriately so) when we did see her or talk to her on the phone she always had ample time for us. We never felt rushed. If there was…I did not see Dr Marsh but a few times (appropriately so) when we did see her or talk to her on the phone she always had ample time for us. We never felt rushed. If there was something we forgot to ask it was quickly answered through the portal...[she] is up front with her one embryo transfer rule. We appreciated this as a single healthy baby was our goal..One thing that could improve for me is that it feels like each time we have actually met with Dr. Marsh in person I feel very rushed and when I asked questions it felt as if I was…One thing that could improve for me is that it feels like each time we have actually met with Dr. Marsh in person I feel very rushed and when I asked questions it felt as if I was an inconviennce and wasting her time. I know that she has tons of patients and is very busy, however I could see that potentially being an issue for someone wanting a more personalized or communicative RE. I was already aware of Dr. Marsh's "dry and sometimes cold" personality before choosing her as my doctor. Ultimately my husband and I felt that we would rather have the BEST doctor with highest success rates who lacked personality over a doctor who had a terrific bedside manner but lower success rates and potentially requiring more attempts for success.After our first frozen embryo transfer that sadly ended in a miscarriage at 6 weeks, Dr Lydic took the time to make sure that my husband and I had everything that we needed to…After our first frozen embryo transfer that sadly ended in a miscarriage at 6 weeks, Dr Lydic took the time to make sure that my husband and I had everything that we needed to help cope with what had happened and he just listened to anything we needed to talk about...He prefers single embryo transfers...He’s very compassionate, and caring and you can honestly tell that he cares about his job and his patientsI'm sure Dr. Marsh is a good clinician but her bedside manner is non-existent. I could tell immediately that this was not the right fit for us. From the start we needed to push…I'm sure Dr. Marsh is a good clinician but her bedside manner is non-existent. I could tell immediately that this was not the right fit for us. From the start we needed to push for the answers to our questions and appropriate testing. Her unwillingness to run the tests we requested resulted in us having to come back in for a second consultation with another physician, thus costing another $300...cutting attitude, appeared irritated by our questions, spent only 10 mins in the room with usShe [Dr. Courtney Marsh] agreed to ovarian drilling if I gave her three cycles. She consulted another physician to do the ovarian drilling and never spoke with me about it. I…She [Dr. Courtney Marsh] agreed to ovarian drilling if I gave her three cycles. She consulted another physician to do the ovarian drilling and never spoke with me about it. I found out from the other physician. I got approval for the drilling surgery and now she has changed her mind on doing the drilling and never told me why. Now she says she wants me to do IVF with her instead but I have a living child conceived naturally. She just doesn’t speak to me and doesn’t work with me...When she makes an agreement with a patient, it would be nice to know exactly why that agreement can’t be upheld? I feel cheated out of my care and I feel like I wasted my time and added more heartache.When I walked in, he [Dr. Lydic] asked me personal questions alongside trying to understand my husband's and my wants and needs. He drew pictures to show me what to expect, set a…When I walked in, he [Dr. Lydic] asked me personal questions alongside trying to understand my husband's and my wants and needs. He drew pictures to show me what to expect, set a timeline, and gave me resources. He allowed me to ask questions, and helped me to understand the science of my body...He used my name, remembered small details, and was kind and explanatory on proceduresWhen I first saw Dr. Lydic, I was referred because of irregular periods and pain. He explained what possible causes were and treatments for each possible cause. I ended up having…When I first saw Dr. Lydic, I was referred because of irregular periods and pain. He explained what possible causes were and treatments for each possible cause. I ended up having a 7.5 cm cyst on one ovary and 3.5 cyst on the other. Before we began fertility treatments, he wanted to watch those to make sure they didn’t turn into anything. I ended up with a positive pregnancy test and at my first ultrasound found out it was ectopic. I went in for immediate surgery after speaking with Dr. Lydic, who was very compassionate and informational, and since then have began fertility treatment with Letrozole.Given that I went in for egg freezing at the age of 41, Dr. Marsh was realistic about my options. She arranged for diagnostic testing to first determine if I was a good candidate…Given that I went in for egg freezing at the age of 41, Dr. Marsh was realistic about my options. She arranged for diagnostic testing to first determine if I was a good candidate for freezing (I was). While this ultimately added to the cost of treatment, I appreciated that she didn't want to let me proceed without first knowing my hormones looked good and I had a good amount of follicles each cycleI didn't have a good experience as a patient with Dr. Holoch. We only saw her 3 times in the year that we went through treatment with her. Our treatment plan never changed,…I didn't have a good experience as a patient with Dr. Holoch. We only saw her 3 times in the year that we went through treatment with her. Our treatment plan never changed, despite several failed IUI cycles. She was late to every appointment. She was 30 minutes late to our last appointment and then was very defensive when talking with us. No one came in to tell us that she was running behind, so we just sat there waiting.Dr. Lydic always made sure we knew that he was thinking of us, and taking care of us. There were multiple times that he would call me personally, after hours, to check in. ... Dr…Dr. Lydic always made sure we knew that he was thinking of us, and taking care of us. There were multiple times that he would call me personally, after hours, to check in. ... Dr Lydic was compassionate and caring. There were multiple times that a cycle would get cancelled for various reasons and he made sure to call me personally to see how I was dealing with the news. We lost identical twins at almost 20 weeks and he called a few weeks out to discuss what happened and ask how we were holding up. He communicated procedures thoroughly and answered questions with ease.All five rounds [with Dr. Courtney Marsh] were three days of letrozole, then at about cycle day 6 I would start gonal f injections along with regular ultrasounds...All of this was…All five rounds [with Dr. Courtney Marsh] were three days of letrozole, then at about cycle day 6 I would start gonal f injections along with regular ultrasounds...All of this was instructed through the portal. Each round the amount of gonal f would be increased. All resulted in negative pregnancy tests...I was never told that I had low ovarian reserve after testing...only actually spoke to her twice. Once for my consultation, before any treatment, and then in the last month when I decided that we were not a good fit. Primarily I spoke to nurses only through the portal. I never actually got any results face to face or over the phone.We had one face-to-face consultation with Dr. Marsh where she asked us a lot of questions and listened closely to our responses. ... We don't live near the clinic, so we have had…We had one face-to-face consultation with Dr. Marsh where she asked us a lot of questions and listened closely to our responses. ... We don't live near the clinic, so we have had a number of phone consultations with Dr. Marsh and it always feels like Dr. Marsh takes into consideration who we are, where we are in the process, and our requests. ... She listened to every question we had and was well-informed in answering our questions. Dr. Marsh tends to keep her answers brief, but answers any followup questions. ...Dr. Holoch is friendly, knowledgeable, and helpful...if you can reach her. You aren't able to communicate directly with her, rather only with nurses through the portal.…Dr. Holoch is friendly, knowledgeable, and helpful...if you can reach her. You aren't able to communicate directly with her, rather only with nurses through the portal. Communication is terrible and this makes cycles much more stressful than they already are...[she prefers] single embryo transfer...[new patient advice]Treatment is overall based on what a "normal" woman's cycle is. If you want to switch things up, you really have to self-educate and self-advocate.We liked that she was up to date on current research and treatment options being performed. She handled our miscarriage appropriately without babying us but with compassion. We…We liked that she was up to date on current research and treatment options being performed. She handled our miscarriage appropriately without babying us but with compassion. We had issues with the staff and she was very understanding about helping us, including calling us the day of a funeral she was at. ... When I wanted to be more aggressive, she discussed real options with me that we'll be pursuing.Dr. Marsh is friendly and very knowledgeable. However, I felt like my care plan is not fully satisfying my needs, and that might be that I am not pregnant yet or I am not grasping…Dr. Marsh is friendly and very knowledgeable. However, I felt like my care plan is not fully satisfying my needs, and that might be that I am not pregnant yet or I am not grasping the plan. We have been trying for 2 years next month, 8 failed medicated cycles, and yet when I ask questions I feel like I get the bare minimum answers. "try again next month, don't give up", "everything looks fine", but no additional labs or test are done to investigate why this is not working. I am might be jaded when it comes to this but I feel like I have to go above and beyond to advocate for myself.Dr. Lydic was so kind and respectful of my faith and my concerns. He always put my comfort first, and reassured my understanding every step of the way. He even drew me a diagram…Dr. Lydic was so kind and respectful of my faith and my concerns. He always put my comfort first, and reassured my understanding every step of the way. He even drew me a diagram to give me a visual understanding of the process....Dr. Lydic did bloodwork and discovered I needed a thyroid medication. I had been to several other doctors and that was never discovered. He then gave options for IUI with Femera and ovidrel trigger shot, or IVF. We decided on IUI, which we proceeded with 3 times, but with no success.IVF Cycle 1 [with Dr. Holoch] - high dose antagonist; used because of DOR diagnosis. Cycle cancelled due to low response...IVF Cycle 2 - low dose antagonist; she thought the high…IVF Cycle 1 [with Dr. Holoch] - high dose antagonist; used because of DOR diagnosis. Cycle cancelled due to low response...IVF Cycle 2 - low dose antagonist; she thought the high doses from previous cycle “fried” my eggs; cycle cancelled due to low response...IVF Cycle 3 - Lupron flare protocol; retrieved 7 eggs, 4 mature, 3 blasts, all complex abnormal...was very transparent with us when setting expectations. She worked with us to develop a treatment plan that she believed would achieve a pregnancy, however I turned out to be a low responder. She was not afraid to try different protocols or new treatments, which I appreciated.100% treated like a human by Dr. Holoch...has called me directly to discuss next steps, results and even to tell me I was pregnant (I later miscarried). She is AWESOME...Be…100% treated like a human by Dr. Holoch...has called me directly to discuss next steps, results and even to tell me I was pregnant (I later miscarried). She is AWESOME...Be prepared to only see her at the initial consult, which is usually far out from when you are actively "needing" to see her (and when you will want advice from her and live conversations vs portal messages). She is an amazing and empathetic doctor, just very hard to get in touch with due to barriers the clinic puts in place.She [Dr. Holoch] found a uterine polyp on my exam, and called me directly to discuss it. She explained the process to remove the polyp and all of the risks. We also discussed my…She [Dr. Holoch] found a uterine polyp on my exam, and called me directly to discuss it. She explained the process to remove the polyp and all of the risks. We also discussed my next steps in our fertility journey. We had a 20 minute conversation at 6pm and she didn’t try to rush me off the phone. I could tell she genuinely cared about me as a person!...allows plenty of time to make sure all of your questions are answered, so be prepared so you can make the most of your appointment time!Dr. Marsh is compassionate and I feel she is smart. However, I don’t feel supported enough by her. I have only met her twice, but she is making all of my healthcare decisions…Dr. Marsh is compassionate and I feel she is smart. However, I don’t feel supported enough by her. I have only met her twice, but she is making all of my healthcare decisions regarding next steps in my fertility journey. I would think her weaknesses would include not communicating to her patient enough or getting to know someone and their situation. This should be apparent to any physician to get to know their patient.We did 4 IUIs with Letrozole [with Dr. Michael Lydic] which we unfortunately unsuccessful. My husband has low volume, so the thought was that IUI would help get the sperm where it…We did 4 IUIs with Letrozole [with Dr. Michael Lydic] which we unfortunately unsuccessful. My husband has low volume, so the thought was that IUI would help get the sperm where it was needed. After that we decided to go with IVF. We medicated with Gonal-F, Menopur, and Cetrotide. We were able to retrieve 22 eggs, and using ICSI we had 7 embryos make it to day 5. We did a fresh transfer with 1 embryo that was unsuccessful. After that we did a FET with vaginal estrace and progesterone in oil. We transferred 1 embryo that was again unsuccessful. We are now doing an ERA test, and hopefully a second FET.Dr. Marsh was on our team and communicated that everytime we saw her. I appreciated her optimism, while keeping it realistic. She spoke the truth and was really pulling for us to…Dr. Marsh was on our team and communicated that everytime we saw her. I appreciated her optimism, while keeping it realistic. She spoke the truth and was really pulling for us to get pregnant. She listened to our concerns when we had them and adjusted accordingly.... She wanted to get to know us as a couple instead of just a number.... Femara and Gonal RFF with Ovidrel trigger for IUI. Femara was used due to my history of endometriosis.You usually only see [Dr. Kristin Holoch] during the consults, so you want to make sure to get your questions answered then. You won't be seeing her on the days where you have an…You usually only see [Dr. Kristin Holoch] during the consults, so you want to make sure to get your questions answered then. You won't be seeing her on the days where you have an ultrasound or insemination...She is very good about explaining everything clearly. She is very respectful of us as patients and is very LGBTQ friendly...When our treatment had to be postponed for a month for factors outside of her control, she called us on the phone and talked us through the new plan.[Dr. Kristin Holoch] is a very personable and empathetic doctor. She delivers information with a softness that I find comforting when receiving pertinent information. During IVF,…[Dr. Kristin Holoch] is a very personable and empathetic doctor. She delivers information with a softness that I find comforting when receiving pertinent information. During IVF, she was attentive to our situation and was able to explain procedures in a simple and concise way. She always made an effort to ask about our lives and get to know us as more than patients...Dr. Holoch suggested one embryo transfer at a time. She explained the pros/cons of one vs. two and ultimately let me choose.Dr. Holoch is incredibly smart and up to date on all new medical treatment options. She clearly explained each and every step of the way so we never left the office feeling…Dr. Holoch is incredibly smart and up to date on all new medical treatment options. She clearly explained each and every step of the way so we never left the office feeling confused. She made it a point to include us in each decision that we made for our treatment. Her bedside manner is impeccable and I truly felt like she was invested with us during our entire process. I did not feel like I was a part of a large "system" where all treatments were directed down the same pathway, each step was highly individualizedHe [Dr. Ajay Nangia] is a reproductive urologist...was upfront about expectations of surgery and was always clear with us. He was genuinely excited for our journey...was our…He [Dr. Ajay Nangia] is a reproductive urologist...was upfront about expectations of surgery and was always clear with us. He was genuinely excited for our journey...was our urologist who was helping with male factor infertility. He was straightforward and honest about what our expectations should be. He was open about us helping choose our treatment plan and let us be as involved as we wanted. He was also very honest about how the surgery wasn't 100% guaranteed and we may have to pursue other treatment options, which we did. It was nice that the expectation was set beforehand.Dr Holoch was amazing at listening and explaining everything to me and my husband. She even called me directly a few times. She is amazing at her job! I would recommend her. The…Dr Holoch was amazing at listening and explaining everything to me and my husband. She even called me directly a few times. She is amazing at her job! I would recommend her. The only thing I don't like about this clinic is you deal with the nurses majority of the time and only see the doctors if needed.... We did 2 IUIs with no success. We wanted to move forward with IVF. We did 3 months on depo for my endometriosis after my retrieval. Then a frozen transfer of 2 embryos. They let us decide on number of embryos to transfer but encouraged just 1.Dr. Marsh was friendly and answered all my questions throughout my first FET and during my initial meeting with her for the second FET. She was confident with the protocols for…Dr. Marsh was friendly and answered all my questions throughout my first FET and during my initial meeting with her for the second FET. She was confident with the protocols for the second FET as they would be the same as the first FET that was successful. However, I had to ask to see her before my second FET...I think the only other time where I will see her again is on the actual transfer day...[she] discussed some of the changes to the overall FET protocol in the initial meeting, but some of the smaller changes in preparation for the FET were not explained until I started asking questions when examinations were differentDr. Holloch was amazing! She spent time with to answer all of my questions and explained everything so I could make the best choice for me, my care and the future of our family.…Dr. Holloch was amazing! She spent time with to answer all of my questions and explained everything so I could make the best choice for me, my care and the future of our family. She even made time to meet with me in person if I had questions or concerns along the way. She was very supportive and empathetic when we had to cancel due to my body not responding to meds for a transfer...I had a ton of questions and was very scared due to my past pregnancy losses. She was very empathetic and supportive. She always knew my labs and reviewed my chart. She remembered personal details and even checked up on me during the pregnancy. Being with her and the network at KU was like being part of a team that supports your vision of having a family. She was honest about protocols and treatment plans.Who you would meet
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Fertility clinic
Midwest Reproductive Center
Merriam, KS · (913) 780-4300
Google Business Profile 3.8/5 (102 reviews) · As of May 30, 2026
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Kansas University Center for Advanced Reproductive Medicine
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Fertility clinic
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Kansas
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