After trying for 6 years and doing iui at another clinic, which was a terrible and rushed experience, we decided to try again but I wanted a new clinic. Long story short these…After trying for 6 years and doing iui at another clinic, which was a terrible and rushed experience, we decided to try again but I wanted a new clinic. Long story short these guys were the only ones who cared enough to see I had an undiagnosed thyroid problem. They treated me for that and in 5 months I became pregnant after trying for 6 years and getting slapped with a 'unexplained infertility' bucket. They took their time with us, explained things thoroughly and when we are ready for 2 we will return. Our little miracle is now 3 months old.Fertility clinic
Indiana Fertility Institute (Prelude Network clinic)
Indianapolis, IN · (317) 575-6565
- Website
- fertilityindy.com
- Phone
- (317) 575-6565
- Location
- Indianapolis, IN

Patient reviews
Excerpts come from public listings. Show more reveals the excerpt stored here; the original source has the full review.
40 excerpts on this page227 Google reviews
In the initial virtual consult, suggested that I go on a GLP-1 to lose just enough weight so that I could undergo anesthesia according to their standards. This is solely based on…In the initial virtual consult, suggested that I go on a GLP-1 to lose just enough weight so that I could undergo anesthesia according to their standards. This is solely based on BMI, which is not an accurate measure of health, and is based on a study of a population that I am not a part of. The implication is that rapid weight loss would somehow make me healthier. Meanwhile, they did not conduct any sort of health exam, nor did they advertise this ANYWHERE until I’d already paid for the initial consult. Not on their website, nor on the health history form They also have not followed up since initial consultation. I am disgusted and would NEVER recommend this clinic to anyone living in a larger body, unless you want to hit yet another brick wall in infertility treatment. Infertility is hard enough as it is.Good information, ethical, and responsible. Financial coordinator not responsible to update on call appointments. I waited 50min for a call from Tiffany with no updates on if she…Good information, ethical, and responsible. Financial coordinator not responsible to update on call appointments. I waited 50min for a call from Tiffany with no updates on if she was canceling our call or rescheduling.I was extremely nervous calling, which Im sure many are. I had to leave a message they called back in a timely manner. They were so nice. Ive now spoken with receptionist Dr, and…I was extremely nervous calling, which Im sure many are. I had to leave a message they called back in a timely manner. They were so nice. Ive now spoken with receptionist Dr, and care team. They have all been respectful. When dealing with many emotions it means so much to NOT be dismissed.Dr. Hur was amazing throughout our experience. She treated us with such kindness and made us feel like we were going through this journey together rather than just being patients.…Dr. Hur was amazing throughout our experience. She treated us with such kindness and made us feel like we were going through this journey together rather than just being patients. She was always honest, clear, and reassuring in her communication, which meant so much during the IVF process. The educational videos were incredibly helpful and truly prepared me for IVF and administering the medications. The protocol worked very well for me — my follicles responded beautifully. Indiana Fertility has been amazing to work with, and I’m so grateful for the care and support I received from their entire team.The doctor is great. Communication from the rest of the departments is lackluster. Don’t believe that the financial counselors will be a valuable asset. Be your own advocate.This clinic is an absolute JOKE. The doctor has zero communication skills, which is unacceptable for something as sensitive as fertility care. They make you feel like just another…This clinic is an absolute JOKE. The doctor has zero communication skills, which is unacceptable for something as sensitive as fertility care. They make you feel like just another number. The billing process? A total scam. They keep finding ways to charge you more—even after you’ve paid thousands—without clear explanations. It feels like they’re just milking you for every dollar until they legally can’t anymore. Do yourself a favor and RUN. Find a clinic that actually cares about their patients, not just their wallets. Adding this: They replied nicely on here but are not capable of having ONE billing or financial person to reach out to me to resolve the billing issue we've been having since last year. and are still sending me billing after billing. STAY AWAY FROM THIS PLACE!Dr. Jarrett is nothing short of amazing! I feel so blessed to have him as my Dr.If you value patient care, communication and prefer to not advocate for yourself the entire way this is not the place for you. I should have listened to my gut several times…If you value patient care, communication and prefer to not advocate for yourself the entire way this is not the place for you. I should have listened to my gut several times before my transfer. Haley and Dr. Jarret are both lovely providers and know how to do damage control, but didn’t necessarily listen when I questioned why the protocol was different from one proven to work for me. The nursing staff is horrible. Multiple times I got told to start medications I hadn’t even been prescribed yet, showed up to appointments that weren’t put on the schedule, wasn’t called with lab results/next steps and was given different information from everyone I talked to. I don’t blame IFI for my failed transfer, but I do blame them for a horrible experience. I consulted with Dr. Provost after my failed transfer which to me was a bit odd to be poached by another doctor, but she was the one that called with negative lab results. If I decided to stay there I would have stuck with Dr. Jarret as I did not vibe with Dr. Provost. It’s not great practice to be condescending towards the only doctor (another clinic) who was able to get me a child — laughing at his notes, commenting on the small amount of cycles that clinic did and disregarding a protocol proven to work for me. When I told her I felt like I was a back burner patient because I did my embryo retrieval somewhere else she admitted most transfer patients feel somewhat that way. When I decided to move my embryos to another clinic it was days after I sent a portal message that I got someone to call me back. One plus is IFI did cover the cost to move our embryos because they knew I lost all trust in them. I just figured I lucked out at my first clinic and that was out of the norm, but it’s not, because the new clinic I’m at has already been a night and day difference. Lesson learned to do my own research and not go somewhere off the recommendation of one person.PLEASEEEEE DO NOT GO HERE!!! This place is a scam. I have made a phone call when I set up my appointment and asked about a time line and the cost. I was told it was $175 and 4-6…PLEASEEEEE DO NOT GO HERE!!! This place is a scam. I have made a phone call when I set up my appointment and asked about a time line and the cost. I was told it was $175 and 4-6 weeks from start to finish. I got on a call with a NP/Dr. who even “apologized “ for not talking about any fertility treatment even though they know that’s what I expected we would do on this call. Instead she tried to get me sign up and order a bunch of tests and said we could talk treatment later….. not to mention they never sent the link for the meeting and then asked me if I was still joining when we were on time, they weren’t prepared. Infertility is already stressful and hard and her nonchalant attitude and diagnosis of PCOS and Endometriosis before actual tests was actually insane. Don’t diagnose someone you just met over a phone call. I left the phone call upset, and feeling more lost than motivated and cried. Also left that meeting with $75 more than what I was supposed to pay and they did not care nor change it. They have NO integrity. Please be careful and make sure you get it recorded or signed what they tell you because they will sneak a higher price in. Good luck on your journeys hopeful not through this institution! I heard Dr. Provost is good but she was very negative with little hope given and just told me I needed a million tests…….and didn’t talk about treatment which was the main reason we were on a call.⭐️⭐️⭐️⭐️⭐️‼️DR. JARRETT‼️ If I could give him 10 million stars I would!! Talk about top of the notch care!! This man took my wife and I under his wing, listened to what we did and…⭐️⭐️⭐️⭐️⭐️‼️DR. JARRETT‼️ If I could give him 10 million stars I would!! Talk about top of the notch care!! This man took my wife and I under his wing, listened to what we did and didn’t want, addressed our concerns, constantly gave us reassurance while also being a realist!! It’s because of him my wife and I are pregnant with our miracle baby!! The whole staff there is personable and extremely charismatic. Nurse Jami is a GOD SEND! She has also been fighting and rooting for us and with us from the very beginning. We have loved everything about this experience but one of the main reason is because they never gave up even when the odds were stacked against us! I recommend IFI to all of my friends TTC and will always recommend Dr. Jarrett!DR JARRETT and nurses were wonderful however their “financial team” is crap, very lazy and won’t fix theirs mistakes. Looking to move embryos and seek treatment else where do to…DR JARRETT and nurses were wonderful however their “financial team” is crap, very lazy and won’t fix theirs mistakes. Looking to move embryos and seek treatment else where do to their financial advisors who are insisting we don’t have coverage (we do) and that they are out of network (they aren’t) and want us to pay out of pocket. Explained to them that information is incorrect especially since they did not have my current insurance information (we switched providers) 🙄 but they’re insisting we are self pay. Would not recommend unless you have time to verify everything they charge you for because yes they over charge and double for “treatments”.I can’t say enough great things about Dr. Provost, her wonderful team, and Indiana Fertility Institute. We have enjoyed each visit, and everyone has been so friendly and…I can’t say enough great things about Dr. Provost, her wonderful team, and Indiana Fertility Institute. We have enjoyed each visit, and everyone has been so friendly and understanding. It was important to us that our team would be LGBT friendly, and we certainly found it here. I also really enjoy the app that they use to communicate. So easy to schedule appointments, ask questions, and stay organized. 10/10 would recommend to everyone seeking fertility assistance!Dr. Provost is seriously amazing. I've had horrible experiences with womens health and fertility. I am so glad I got referred to Indiana Fertility Institute where someone actually…Dr. Provost is seriously amazing. I've had horrible experiences with womens health and fertility. I am so glad I got referred to Indiana Fertility Institute where someone actually listens to my symptoms and concerns and actually finds the diagnosis and treatments. The staff at IFI are so welcoming and helpful. They are also very quick to respond to any questions I have, and I definitely have a lot. I cannot recommend this facility and Dr Provost enough!Overall, my experience giving a sample was fine and this is not a knock against the Institute, but rather the office staff for the sample collection. The sample collectionoffice…Overall, my experience giving a sample was fine and this is not a knock against the Institute, but rather the office staff for the sample collection. The sample collectionoffice lady whom I dealt with was extremely rude, short, and …We can’t recommend Dr. Provost and her team enough. We’ve been on this journey for over two years, and we couldn’t have found a kinder, more patient, more knowledge team to give…We can’t recommend Dr. Provost and her team enough. We’ve been on this journey for over two years, and we couldn’t have found a kinder, more patient, more knowledge team to give us confidence and assurance that they’d give their all in helping us fulfill our dream of starting a family. Dr. Provost weighed out all options, really catering our medical plan to how my body responded. Our first cycle was emotionally painful, but she assured us to not give up hope quite yet. She encouraged us to do another round now that she had more information to make even more informed decisions on how to approach our second cycle, despite us being adamant on the fact we’d only do 1 round of IVF. I’m now 8 weeks pregnant. You can’t have a better doctor than Dr. Provost. She’s not only a part of our journey, but is now a part of our family, giving us the greatest gift we could ever ask for. I know not everyone’s journey ends in success, but having seen both sides of infertility, we still couldn’t recommend Dr. Provost enough!IFI is a very welcoming and transparent company. I have enjoyed every appointment and provider during my time as a patient. I highly recommend them to anyone looking to explore…IFI is a very welcoming and transparent company. I have enjoyed every appointment and provider during my time as a patient. I highly recommend them to anyone looking to explore treatment options. They are kind, compassionate, and communicate clearly and promptly. I have never had a single issue with my care and I have felt fully supported with any decision I make.Dr Jarrett has been my infertility provider for 3 years now, and I had nothing but great experience and encounter with him! He is realistic and honest yet very compassionate. He…Dr Jarrett has been my infertility provider for 3 years now, and I had nothing but great experience and encounter with him! He is realistic and honest yet very compassionate. He converse in a manner that provides reassurance but does not give false hopes. He addresses concerns with urgency and ensures our questions were answered. I have one healthy baby under IVF, and another one on the way.Dr. Jarrett and his staff embody compassionate, personalized care at the highest standard. They are prompt and thorough in their communication, keep you informed every step of the…Dr. Jarrett and his staff embody compassionate, personalized care at the highest standard. They are prompt and thorough in their communication, keep you informed every step of the way and truly take their time with each individual patient. I have always felt cared for and respected at every appointment and it truly is a collaboration. We couldn’t have asked for a better doctor to help us navigate this journey.We went the IUI route, and while unfortunately it did not work for us. I still wanted to thank Dr. Jarretts team. They were all always kind and helpful. The only reason for my…We went the IUI route, and while unfortunately it did not work for us. I still wanted to thank Dr. Jarretts team. They were all always kind and helpful. The only reason for my 4-star was because I actually never met Dr. Jarrett throughout the entire process.We had the absolute best experience with Dr. Provost and her nurses at Indiana Fertility Institute. From our first meeting, we knew we had chosen the best doctor to help us…We had the absolute best experience with Dr. Provost and her nurses at Indiana Fertility Institute. From our first meeting, we knew we had chosen the best doctor to help us navigate a very difficult journey. Dr. Provost was caring and honest. She is very knowledgable in her field and is very realistic when it came to our chances with IVF working. We experienced many hurdles along the way, and Dr. Provost was always in problem solving mode. She knew what to add to our protocol to yield better results, and we are just weeks away from delivering our first baby! We would not be here without Dr. Provost, the clinic and her amazing staff.This place is a nightmare!!! Stay far far away. I’ve heave a lot of success stories from people in the past, maybe it was once great but I can’t say anything good here except the…This place is a nightmare!!! Stay far far away. I’ve heave a lot of success stories from people in the past, maybe it was once great but I can’t say anything good here except the nursing staff was incredible. …Dr. Provost. What can I say? She IS the best! She and her team have been such a huge blessing to me. She KNOWS HER STUFF! I’d recommend anyone to her and bet on it! Thank you for…Dr. Provost. What can I say? She IS the best! She and her team have been such a huge blessing to me. She KNOWS HER STUFF! I’d recommend anyone to her and bet on it! Thank you for all that you’ve done for me Dr. Provost.Dr. Provost and her team have been absolutely amazing during this difficult season of my life. My husband and I started seeing her a year and half ago after struggling for a year…Dr. Provost and her team have been absolutely amazing during this difficult season of my life. My husband and I started seeing her a year and half ago after struggling for a year and half on our own. She helped guide us and finding out answers as to why we could conceive. Her team made our dreams a reality, we are currently pregnant. We recently graduated and excited to start our new journey with OBGYN. I will forever be indebted to Dr Provost and her team. If you are 1 in 8 and looking for a fabulous care team I highly recommend Dr. Provost.She has been a breathe of fresh air. Her staff is amazing and super nice! Dr. Provost is compassionate, understanding, and thorough. I am very pleased to have her as my Doctor.We had our telemedicine appointment so far. It was amazing! Dr Provost was very welcoming, even making sure to personally welcome us. She validated our feelings and listened to…We had our telemedicine appointment so far. It was amazing! Dr Provost was very welcoming, even making sure to personally welcome us. She validated our feelings and listened to what had been going on. We felt validated and hopeful. We are excited to start our journey with Dr Provost!You can only contact people through the app there is no direct number to call. I tried to give them a fair chance but it's been a month and I haven't heard anything after my first…You can only contact people through the app there is no direct number to call. I tried to give them a fair chance but it's been a month and I haven't heard anything after my first patient appointment. I've also had conversations with a few …Stay away from this place. Dr. Jarrett is kind and the nursing staff is too. However, I’ve had three failed transfers with them now and have paid over $20k out of pocket. One of…Stay away from this place. Dr. Jarrett is kind and the nursing staff is too. However, I’ve had three failed transfers with them now and have paid over $20k out of pocket. One of my transfers would have likely been covered by my insurance however, the financial team is horrible. The head of financial, Karey is rude and you can tell she doesn’t care about the patients. Every response you get from her is short and makes it sound like she’s annoyed by you for asking her to do her job. She claimed she filed an appeal when my pre-auth got denied yet my insurance said no such appeal was ever sent. I spoke to my insurance about why the claim got denied and they said it is an easy fix if the clinic would correct it, I’d get approved. Once I told Karey this information, she claimed she cannot correct it as it is already documented but said she sent the information in the “original note.” Again, my insurance said that was not the case. Go somewhere else, save yourself the headache and heartbreak. Their financial team is seriously a joke and made an already stressful situation 10x worse. I’ve been in contact with a different fertility clinic and their financial team has been more than helpful, kind, and have already made moves to contact my insurance with the correct information. Something IFI would absolutely not have done.Dr. Provost is an incredible professional, and I feel so lucky to have her as my doctor. From the start, she made me feel so confident in her care by explaining everything clearly…Dr. Provost is an incredible professional, and I feel so lucky to have her as my doctor. From the start, she made me feel so confident in her care by explaining everything clearly in terms of her approach, and referencing recent research. She takes the time to make sure I understand every step, and that knowledge gives me so much peace of mind. Her team is also fantastic—kind, supportive, and clearly well-trained, which makes every visit feel positive and reassuring. Dr. Provost is so human, she shows such genuine care, even when she doesn’t have to. Just recently, I had a lot of bleeding, and she could have told me to just stay home and rest, but instead, she took me in right away. That act of kindness truly made my day (and kept me sane). After three difficult losses, I finally feel positive and confident about the care I’m receiving. I am just very, very grateful for her and would definitely recommend her to anyone that is looking for a good combination for expertise and care.I absolutely adore IFI! While we have not had success yet, we have had nothing but an incredible experience with Dr. Provost and her team. From answering my a million questions to…I absolutely adore IFI! While we have not had success yet, we have had nothing but an incredible experience with Dr. Provost and her team. From answering my a million questions to holding my hand as I am put to sleep, this clinic has made me feel so safe and comfortable. My wife and I have never felt judged within the clinic and Dr. Provost is willing to listen to both of our concerns. I could not recommend this clinic more.Fantastic experience with Dr Jarrett and all the amazing nurses (shoutout to Dana who was warm and welcoming right from the beginning)! They truly care for you and are willing to…Fantastic experience with Dr Jarrett and all the amazing nurses (shoutout to Dana who was warm and welcoming right from the beginning)! They truly care for you and are willing to answer any and all questions, no matter the time it takes. …I went into my consultation expecting very little. I have been let down my several doctors before Dr. Provost, and I was afraid that this would be another dead end for me. But…I went into my consultation expecting very little. I have been let down my several doctors before Dr. Provost, and I was afraid that this would be another dead end for me. But with Dr. Provost, I left my appointment feeling validated, …Dr. Provost and her team have been everything you could possibly need while navigating through so a hard time in life. They make you feel hard and welcomed at every visit. No…Dr. Provost and her team have been everything you could possibly need while navigating through so a hard time in life. They make you feel hard and welcomed at every visit. No question is treated as it should be known and they truly treat you as family, your journey is their journey. I look forward to continuing our journey to being home our rainbow with Dr. Provost and her team!Dr. Jarrett always makes his patients feel very at-ease and comfortable. It is apparent he truly cares about his patients and their partners as individuals and truly puts the time…Dr. Jarrett always makes his patients feel very at-ease and comfortable. It is apparent he truly cares about his patients and their partners as individuals and truly puts the time in that is needed to get to know them. His passion for what …We cannot say enough wonderful things about our experience at IFI. From the doctors to nurses to front desk to lab, they all take exceptional care of their patients. Dr. Provost…We cannot say enough wonderful things about our experience at IFI. From the doctors to nurses to front desk to lab, they all take exceptional care of their patients. Dr. Provost was always honest, friendly, knowledgeable, and answered any questions we had. She helped us decide the best options for our situation. We are forever thankful for her expertise, which helped grow our family. Nurse Natalie was very knowledgeable and thorough. We loved our nursing visits with her. We formed a special relationship with Julie at the front desk. She was always cheering us on and was a pleasure to be around. The entire IFI team is wonderful and we felt like family by the time we graduated from the clinic. We are looking forward to our next experience with them in the future as we continue to grow our family.It is very hard for us to express our thankfulness just in words to Dr. Jarrett, Dr. Provost and team. After many unsuccessful treatments in our hometown, we almost lost our hope…It is very hard for us to express our thankfulness just in words to Dr. Jarrett, Dr. Provost and team. After many unsuccessful treatments in our hometown, we almost lost our hope of building family until our meet with Dr.Jarrett. …This clinic is a joke! Would give zero stars if available! We switched to Dr Provost after doing 3 retrievals and 2 transfers is Chicago. Only switched so we could do monitoring…This clinic is a joke! Would give zero stars if available! We switched to Dr Provost after doing 3 retrievals and 2 transfers is Chicago. Only switched so we could do monitoring at our Dr's office and didn't have to travel the 3 hours one …It is hard to put into words how thankful we are for Dr. Jarrett and the entire IFI team. We could not have asked for a better doctor to be on our side during this journey. We…It is hard to put into words how thankful we are for Dr. Jarrett and the entire IFI team. We could not have asked for a better doctor to be on our side during this journey. We knew we had made the right decision after our very first appointment. Dr. Jarrett is truly one of a kind…compassionate, down-to-earth, and determined! His personal phone calls and countless hours in the office do not go unnoticed…we are forever grateful! Introducing our little miracles to Dr. Jarrett and our wonderful nurses are days we’ll never forget!Dr. Provost and her staff are AMAZING. Knowledgeable, informative, caring, compassionate and understanding. Dr. Provost treats you like an individual, not just a number. She takes…Dr. Provost and her staff are AMAZING. Knowledgeable, informative, caring, compassionate and understanding. Dr. Provost treats you like an individual, not just a number. She takes the time to inform you of your options as well as the pros and cons of each situation. Not only is she a skilled physician, her humanity and bed side manner are something that sets her apart from many other physicians. She takes the time to get to know you, asks questions other Doctors don't consider and develops a treatment plan for your needs. Infertility is a physical and emotional journey and Dr. Provost and her team do a fabulous job of addressing the physical, emotional and mental aspects of the journey in a professional and compassionate manner. The office staff are always warm, welcoming, helpful and responsive. I can not recommend Dr. Provost and her team enough, my family is forever grateful for their amazing care of us through our tumultuous infertility journey.Dr. Provost is so down to earth and explains everything so I can understand it. She doesn’t seem rushed or too busy to answer questions. She did a great job on my surgery, too!…Dr. Provost is so down to earth and explains everything so I can understand it. She doesn’t seem rushed or too busy to answer questions. She did a great job on my surgery, too! The surgery center staff was great and they all made me feel at home. It was very comforting walking into the surgery room and I just felt calm before surgery. Dr. Provost called me on a Sunday to check in on me after the surgery. I was shocked by this and felt like more than just another patient! She is a great doctor and I would recommend her to anyone looking for a new fertility doctor! We switched to her after another doctor just treated us like every other patient. We did the same treatment for over a year with the other doctor and within a couple months with Dr. Provost, she thought I had endo, so we did the surgery… and she was right!Who you would meet

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Indiana Fertility Institute (Prelude Network clinic)
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Indiana
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