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My wife and I had an extremely disappointing experience at Henry Fertility during her IUI procedure. The procedure turned into nearly 40 minutes of repeated unsuccessful catheter…My wife and I had an extremely disappointing experience at Henry Fertility during her IUI procedure. The procedure turned into nearly 40 minutes of repeated unsuccessful catheter placement attempts by two different nurses before the physician was finally called. Once the physician arrived, he was able to complete the procedure immediately. It left us wondering why physician involvement was delayed while my wife continued to undergo repeated attempts during an already stressful fertility treatment. What made the experience even worse was the lack of compassion. When the physician entered the room, he did not introduce himself or acknowledge my wife until she addressed him twice. At one of the most emotionally vulnerable moments of fertility treatment, this lack of basic communication was deeply upsetting. After the procedure, my wife experienced abdominal pain and left the clinic in tears. We later contacted the clinic to express our concerns and requested a refund. The request was denied. We understand that fertility treatments can sometimes be technically difficult, and we are not criticizing the fact that the procedure presented challenges. Our concern is how those challenges were managed and how the patient was treated throughout the process. Every patient’s experience is different, but based on ours, we cannot recommend this clinic.
