Our fertility journey has been drawn out and painful at times, but the team at Global Fertility has been a true ray of light throughout the process. First, Dr. Thornton is…Our fertility journey has been drawn out and painful at times, but the team at Global Fertility has been a true ray of light throughout the process. First, Dr. Thornton is exceptional. His warmth, expertise and confidence gave us real reassurance through the uncertainty of the process. He took the time to explain things clearly, answer our questions honestly, and make sure we felt informed every step of the way and knew what to expect. Shantai went above and beyond in every sense, even giving us her personal phone number so we could reach her anytime we needed and being just one more friendly and knowledgeable person that answered all our questions, helped us navigate each step, and kept us sane. That kind of dedication is rare and meant so much to us. Lastly, thank you to Diamond and the entire office team for your professionalism, kindness, and support as well. We couldn't have asked for better and we're so grateful!Fertility clinic
Global Fertility and Genetics
New York, NY · New York City · (212) 381-9558
- Website
- globalfertility.net
- Phone
- (212) 381-9558
- Location
- New York, NY
Patient reviews
Excerpts come from public listings. Show more reveals the excerpt stored here; the original source has the full review.
45 excerpts on this page77 Google reviews
I cannot recommend this clinic highly enough. Having gone through IVF twice—my first experience at a different clinic—I can confidently say that the level of care here is truly…I cannot recommend this clinic highly enough. Having gone through IVF twice—my first experience at a different clinic—I can confidently say that the level of care here is truly exceptional. Dr. Thornton is everything you hope for in a doctor during such an emotionally intense process: patient, kind, deeply compassionate, and incredibly supportive every step of the way. He took the time to answer every question (no matter how many I had), helped ease my anxieties, and made me feel genuinely cared for throughout the entire process. The entire team is wonderful, but I’m especially grateful for Jennifer, Shontay, and Mao. They were absolute sources of light during this process—warm, encouraging, and always welcoming. I genuinely looked forward to seeing them at each visit, which says so much given how stressful IVF can be. Forever thankful and appreciative to have found this team!I'm truly grateful to Dr. Thornton and everyone at GFG Clinic for all their help until I graduated. From the first time I visited, the receptionists and nurses welcomed me so …I froze my eggs last month with Dr. Thorton and the GFG team, and I couldn’t have asked for a better experience. From the very beginning in April through my retrieval in July,…I froze my eggs last month with Dr. Thorton and the GFG team, and I couldn’t have asked for a better experience. From the very beginning in April through my retrieval in July, they were consistently supportive, professional, and attentive. Every question was answered with clarity, and I always felt encouraged and cared for throughout the process. They patiently waited for the optimal timing to ensure the best outcome, and their punctuality and professionalism never wavered. As a single woman in her early 30s, I’m deeply grateful for the opportunity to take this step for my future and to have been guided by such a wonderful team. I highly recommend Global Fertility & Genetics. I met such wonderful people throughout the process a special shoutout to Jennifer, Maria, Shantai & Jaqueline and of course the best Dr. Thorton!I'm so glad I received treatment at Global Fertility & Genetics. All the staff were kind, gentle, and created a warm, homey atmosphere, while also being highly professional, which…I'm so glad I received treatment at Global Fertility & Genetics. All the staff were kind, gentle, and created a warm, homey atmosphere, while also being highly professional, which allowed me to trust them completely during my treatment. The …I feel very disappointed. Since I started the ovulation induction cycle, my androstenol has been declining. Instead, the doctor did not recommend stopping the ovulation induction…I feel very disappointed. Since I started the ovulation induction cycle, my androstenol has been declining. Instead, the doctor did not recommend stopping the ovulation induction program or changing the ovulation induction program, but continued the ovulation induction program according to the order. Only one egg was obtained on the egg retrieval day. This is unreasonable behavior. There was no doctor's advice every time. The fee is still more expensive than other clinics.GFG is a wonderful fertility clinic! After three rounds of artificial insemination, we successfully conceived on our …Dr. Thorton is trustworthy and gave me careful advice about trying to conceive, which put me at ease. Okamoto Tomoko was extremely reliable and provided thorough support with…Dr. Thorton is trustworthy and gave me careful advice about trying to conceive, which put me at ease. Okamoto Tomoko was extremely reliable and provided thorough support with insurance procedures, interpretation, email correspondence, and …A very trustworthy company that helped our family out of a difficult situation.My wife was able to successfully get pregnant at the age of 53. Annie and her colleagues have always…A very trustworthy company that helped our family out of a difficult situation.My wife was able to successfully get pregnant at the age of 53. Annie and her colleagues have always provided us with professional services. Thank you very much!Excellent staff! Stephanie and Jessica were so kind and understanding. When you are so stressed this is exactly who you want greeting you and helping you through this process!…Excellent staff! Stephanie and Jessica were so kind and understanding. When you are so stressed this is exactly who you want greeting you and helping you through this process! Also, very informative, all my questions asked without worries. Dr. Thornton was made for this - he is such a blessing to medicine and to couples on this journey! He is a teddy bear! So much information was provided and we weren’t overwhelmed at all. He made this whole so much easier and we are so thankful and grateful.Global Fertility offers personal and compassionate fertility care. Dr. Thornton truly cares about his patients, their well-being, and their fertility goals. I have been a patient…Global Fertility offers personal and compassionate fertility care. Dr. Thornton truly cares about his patients, their well-being, and their fertility goals. I have been a patient at Global since 2021 and have felt cared for and valued as a person, not just as a patient or a number. The staff at Global are friendly and supportive (thank you, Maria!) and you truly feel like everyone in the practice is rooting for you. I’m so glad I chose Global for my fertility journey.Stephanie was excellent at the front desk and so was other staff. And Dr. Melvin is awesome. He looked at my case and explained my understanding was wrong. He was clear and I am…Stephanie was excellent at the front desk and so was other staff. And Dr. Melvin is awesome. He looked at my case and explained my understanding was wrong. He was clear and I am very happy.Their positivity, helpfulness, and dedication to patients really stand out in this place, I appreciate their reliable care. You guys really make us feel like home. Thank you Dr.…Their positivity, helpfulness, and dedication to patients really stand out in this place, I appreciate their reliable care. You guys really make us feel like home. Thank you Dr. T, María, Evelyn, Denise, Jessica, Amanda, Michelle for our baby girl 💖🐣!! You guys really made this path so much easier for us. And see you next year for baby 2Steph was very nice helped me fill out my paper work. She checked on me and was very helpfulI feel so blessed that I met and became a patient of Doctor Thorton. As I count my blessings this year, I can’t hold back but be thankful for finding him and his practice. I was…I feel so blessed that I met and became a patient of Doctor Thorton. As I count my blessings this year, I can’t hold back but be thankful for finding him and his practice. I was late for my very first appointment and I felt the appointment would be over even before I understood anything. But Doctor Thorton was so gracious, kind, and understanding, he took his time to explain things to me, and answered all my questions. I couldn’t help but wonder if he was the actual Doctor or an assistant. Our follow up appointments have been nothing short of pleasant, my partner and I I agreed that God has guided us to the right practice. Chatting with other patients at the waiting area, our impression and experiences with Doctor Thorton is very similar. He is very humane, compassionate, empathetic, understanding , and everything else that you would want your doctor to be. Stephanie was so helpful the first day I arrived at the clinic with my appointment being messed up. She was so professional and handled the situation in a kind manner. Her and Jessica have continued to be very warm and welcoming at every visit. They represent the front so well. All the clinical staff are refreshing to be around. The energy of the entire clinic feels just right. I recommend this practice to anyone looking. You would be in the care of a man who along with his team gives his patients, the best of care. And hopefully I can come back someday for another review.Would recomend to anyone, process was made very comfortable by Dr and all staffBeautiful practice with warm welcome from Stephanie and Jennifer at front desk. Dr. Thorthon took time to explain and answer questions!Stephanie and Jessica were wonderful dr.Thornton was great and informativeI had my eggs frozen at GFG, and the experience was excellent. The doctor was very professional; I saw Dr. Thornton. He was very nice, professional, and humorous. When I first…I had my eggs frozen at GFG, and the experience was excellent. The doctor was very professional; I saw Dr. Thornton. He was very nice, professional, and humorous. When I first didn't understand anything, he patiently explained everything to …Met Dr Melvin Thornton about 3 times I can tell you this he’s a sweet warm hearted man that tells you everything you need to know he’s done 2 ultrasounds on me without making me…Met Dr Melvin Thornton about 3 times I can tell you this he’s a sweet warm hearted man that tells you everything you need to know he’s done 2 ultrasounds on me without making me feel uncomfortable… not sure if I can say the same about others!!! But hey I’m only there for one purpose so let’s see how this goes on!The staff is courteous and pleasant. The provider, Dr. Thornton, is very knowledgeable, empathetic, easy to speak with, detailed in his explanation, and open for all your…The staff is courteous and pleasant. The provider, Dr. Thornton, is very knowledgeable, empathetic, easy to speak with, detailed in his explanation, and open for all your questions and concerns. The location is comfortable and easy to reach by subway. I would recommend.I graduated from global fertility last week. This is a very overwhelming, stressful process but I’m glad I was under the care of Dr. Melvin Thornton and all his staff . They were…I graduated from global fertility last week. This is a very overwhelming, stressful process but I’m glad I was under the care of Dr. Melvin Thornton and all his staff . They were supportive, accommodating, understanding and caring all the qualities you need when going through such a emotional process. From Jessica at the front desk, to nurse Maria and nurse Amanda in the back .I have nothing but amazing things to say about this group. An overall professional, caring experience . Ks.It's like going on a job interview I wouldn't recommend if you gonna be late and it hardly ever anybody thereGlobal Fertility & Genetics is a very nice place, Dr. Melvin Thornton is an excellent professional, and the entire team does a very good job treating their patients with warmth…Global Fertility & Genetics is a very nice place, Dr. Melvin Thornton is an excellent professional, and the entire team does a very good job treating their patients with warmth and respect. Thank you for giving my husband and I the hope of being parents.Super lovely staff. Very attentive. No long wait time, seen in a timely fashion. Dr Thornton is very pleasant and knowledgeable about his specialty. Doesn’t only look at your…Super lovely staff. Very attentive. No long wait time, seen in a timely fashion. Dr Thornton is very pleasant and knowledgeable about his specialty. Doesn’t only look at your problem, but also your partner’s to figure out the best course of treatment. Super satisfied, totally recommended 100%.I had a smooth and rewarding experience at Global Fertility & Genetics. Both Stephanie and Jessica are very helpful and friendly. All the other staff members are equally good!Will revise because I was told that if this review was not taken down, GFG will terminate one of their employees, Evelyn, who was the ONLY person to actually assist me when I…Will revise because I was told that if this review was not taken down, GFG will terminate one of their employees, Evelyn, who was the ONLY person to actually assist me when I needed it. I'm told she is a liaison between GFG and Her Serenity (which I was a patient of). The office manager of GFG, Michelle, is a liar and will do/say anything to keep the reputation of GFG alive and well. Her disrespect of speaking over me and attempting to split hairs about GFG vs HS is truly a piece of work, as if they don't both have the same staff (doctors and nurses) and equipment for patients coming in from different places. I'm told that GFG has NOTHING to do with HS, yet GFG has deliberately hired staff to assist patients coming from HS and work with them. Also, the clinical coordinator of GFG is emailing me my instructions. It seems that Michelle was keen on forcing it down my throat that HS and GFG have nothing to do with one another; so why am I being treated by the same staff? If I am supposed to be working with HS, wouldn't it be a HIPAA violation that someone from GFG has my records and instructions? Oh, wait, no - because they actually do work together. Michelle really needs to manage these gray areas better and realize that patients fall in that in-between of a Venn Diagram, and have GFG take some responsibility for if/when they mess up. So, 5 stars for Evelyn and zero stars to Michelle.The scheduler of this clinic refuses to set up a new patient appointment. How come the scheduler is so cruel to a patient? She asked me to go to other clinic. I am under the…The scheduler of this clinic refuses to set up a new patient appointment. How come the scheduler is so cruel to a patient? She asked me to go to other clinic. I am under the impression that she just like to get paid by doing nothing every day.I had a pleasant visit. Receptionist Stephanie greeted me and made me feel welcomed for my first visit. Dr. Thornton bedside manner was amazing. Explained everything in detailed.…I had a pleasant visit. Receptionist Stephanie greeted me and made me feel welcomed for my first visit. Dr. Thornton bedside manner was amazing. Explained everything in detailed. Facility was very clean and staff were very welcoming. I will return for future visits.First time here and couldn’t have been happier and felt more comfortable! What an awesome team here! Walking through the door, Stephanie was so welcoming and patient when I was…First time here and couldn’t have been happier and felt more comfortable! What an awesome team here! Walking through the door, Stephanie was so welcoming and patient when I was locating my insurance information. Michelle, the radiologist, was super informative and kind when explaining my ultrasound to me and answering any questions I had. Destiny took my blood, thoughtfully, carefully and quickly. Dr. Thornton, I mean come on! Truly the best— he was extremely thorough and listened to all of my concerns— nothing was overlooked. He also was extremely personable! I can’t recommend this place enough—- office was clean and calming; zenfetilityvibesDr Thornton the best in the world everyone very friendly a lot of professionalism I am super happy and grateful for the treatmentDr. Thornton and his staff was my Ferility doctor and they were absolutely wonderful and very supportive on our journey to have a baby. He walked over with my wife on how to…Dr. Thornton and his staff was my Ferility doctor and they were absolutely wonderful and very supportive on our journey to have a baby. He walked over with my wife on how to select the best egg donor and we were able to get pregnant on our first try with him after many failed attempts by other Ferility Doctors. Dr. Thornton was very patient and answered all our questions. We are absolutely excited for our baby and feel very blessed that we are finally able to have our family.I wish I could give less than one star. Our experience with Dr. Melvin Thornton, the Global Fertility Staff, and the third party liaison was terrible. Dr. Thornton is one of the…I wish I could give less than one star. Our experience with Dr. Melvin Thornton, the Global Fertility Staff, and the third party liaison was terrible. Dr. Thornton is one of the most wonderful, warm, kind people I've met in the healthcare field. Unfortunately, in the 4 months we worked with this clinic, we spoke to him once because the third party liaison did not communicate with us. The clinic staff did their best to fill in the gaps but it was chaotic. The communication between the doctor, his staff, the clinic and us was so poorly executed that it took more than 2 months for my wife and I to even obtain simple things like blood test results, and even then, we had to call them to find the results! For every thing that happened from the first appointment to the final call telling them we want to move on to another clinic, It was up to us to push and push and push for information, and for next steps. I don't know who specifically is to blame (doc, clinic, third party staff) because there was so much finger pointing between the clinic, doctor, and third party support staff but trust me, you want to steer clear of this place. It was always us calling them about what happens next, being promised a call back, and then never hearing anything. It took me calling and leaving several angry messages before the Director of the Fertility Clinic called me back (even though I asked to speak to the doctor). When he finally called me back and I recounted the timeline of events, the Director of the clinic admitted it was unacceptable, but he was much more focused on deflecting blame. I get it - it's not fun to get yelled at for someone else's mistakes, but come on. He said multiple times that "Dr. Thornton works for him" but then couldn't do anything about it except to say that he doesn't blame us for wanting to go to a different clinic. Not very professional. No accountability, no effort to find or fix the communication breakdown, and our requests to speak to the doctor directly were denied. Obviously, we were not going to trust people who failed to communicate vital information about blood/semen test results with our precious embryo's but the fact that he was so quick to dismiss our concern is very unsettling. Just bizarre. My wife is in her late 30s, so every month counts when it comes to getting pregnant. These people wasted 4 months of valuable time that we cannot get back, not to mention the sleepless nights my wife had to endure because we had no idea what was going to happen next. Please avoid this office. I'm sharing my story to help cope with the emotional frustration my wife and I are experiencing, and to help other hopeful families to avoid the same fate.I feel very lucky to have chosen GFG as my egg freezing clinic. Nurses were very friendly and responsive throughout the entire process. Before the surgery, Dr. Melvin Thornton…I feel very lucky to have chosen GFG as my egg freezing clinic. Nurses were very friendly and responsive throughout the entire process. Before the surgery, Dr. Melvin Thornton answered many of my questions and eased my concerns. During the injection process, nurses sent me specific instructions on injection time, types of medication and injection dosage etc. During the surgery, the anesthetist tried his best to ease my mind and calm me down. I have to say, Dr. Thornton is the best at what he does – I didn’t have any blood or pain after the surgery. Everything went so well! Nurses also followed up with me to make sure everything was fine days after the surgery. I highly recommend GFG and Dr. Thornton to everyone. They’re the best!I cannot recommend Dr. Thornton and staff at Global Fertility enough. Anyone going through the struggles and darkness of fertility issues, know that you need loving, kind, and…I cannot recommend Dr. Thornton and staff at Global Fertility enough. Anyone going through the struggles and darkness of fertility issues, know that you need loving, kind, and knowledgable people on your team. My husband and I are so blessed to be referred to Dr. Thornton. He truly cares about his patients, not just their health but overall well-being. He is respectful, experienced, and caring! I have loved working together with Wei and Maria as well! They have made sure that each appointment goes smoothly and that I am always aware of everything going on. Global Fertility has become like a family to us! We are so grateful for their care!I my name is Alex Adamski and I am an egg donor. My experience here from my first appointment up until my egg retrieval was amazing. Compared to the last egg retrieval I had in…I my name is Alex Adamski and I am an egg donor. My experience here from my first appointment up until my egg retrieval was amazing. Compared to the last egg retrieval I had in California this one blows that one out of the water. I was in no pain immediately after my surgery or discomfort. They walked through everything. The front desk was so welcoming and kind as was the medical staff. If you’re interested in IVF or you’re an egg donor sent to this clinic. You’re in great hands.This place is amazing from the front desk staff to the doctors and nurses! I have been treated with so much love and respect. I would recommend this facility for any women in need…This place is amazing from the front desk staff to the doctors and nurses! I have been treated with so much love and respect. I would recommend this facility for any women in need of IVF help.Super unprofessional and unprepared. Front desk staff were late. Doctor didn't know how to operate the machine and took pictures of the imaging with his cel phone. Stay away of…Super unprofessional and unprepared. Front desk staff were late. Doctor didn't know how to operate the machine and took pictures of the imaging with his cel phone. Stay away of this place!Unfortunately if The Mayhem in this office today is a testament to the customer service experience. I will pass. I called prior and spoke to a lovely woman last month. Today was…Unfortunately if The Mayhem in this office today is a testament to the customer service experience. I will pass. I called prior and spoke to a lovely woman last month. Today was very different. I was treated very Rudely.[Dr. Melvin Thornton] was a very professional and very experienced doctor...always explained every detail about the process consummate professional with extensive expertise. His…[Dr. Melvin Thornton] was a very professional and very experienced doctor...always explained every detail about the process consummate professional with extensive expertise. His thorough explanations ensure patients understand every step of their treatment journey...is very kind, he always gave me a warm hug when meetDr. Thornton's exemplary care extended beyond professional obligations...kindness and meticulous attention ensured we felt not just attended to, but genuinely cared…Dr. Thornton's exemplary care extended beyond professional obligations...kindness and meticulous attention ensured we felt not just attended to, but genuinely cared for...commitment went beyond procedural aspects...fostering a reassuring and supportive healthcare experience.Dr Thornton is one of my favorite doctors. He was so compassionate and honestly tried his best to give me a child. We had success on our first try with him but it ended in a…Dr Thornton is one of my favorite doctors. He was so compassionate and honestly tried his best to give me a child. We had success on our first try with him but it ended in a second trimester loss. Since that loss I had 2 failed transfers and my surrogate had an 8 week miscarriage with no heartbeat. Unfortunately after 4 transfers with no baby we need to move on...He will try his very best to give you a baby. He’s honestly really cares.[Dr. Zeitoun is] clever, witty and straightforward, but definitely not the warmest doctor who will hold your hand throughout the process. He doesn't think supplements help with…[Dr. Zeitoun is] clever, witty and straightforward, but definitely not the warmest doctor who will hold your hand throughout the process. He doesn't think supplements help with egg quality and said bluntly, "If you have five embryos, I'd put all five back into you because there's a 5% chance that any of them will make it after age 40."...Don't expect a warm and fuzzy experience...asked me if I spoke English during the embryo transfer. I couldn't tell if he was joking or if he had mistaken me for one of his other patients (there was a Chinese woman before me who didn't speak English).When I first began to see Dr. Zeitoun, I did feel like I was number for the first few months. When we initially did our consult, he was quick to look at my medical information and…When I first began to see Dr. Zeitoun, I did feel like I was number for the first few months. When we initially did our consult, he was quick to look at my medical information and just proceed to examine me. I felt as if I had to force my questions in real quick before we moved on. However, I realized he was just a doctor that was very direct. And when you needed more time from him you just needed to let him know and he would make the time for you. He gave me hope again since I was already 40 and had a low AMH.Overall I have had a positive experience with Dr. Kuokkanen...When I first began treatment with her we had a very thorough consultation, during which she outlined a series of…Overall I have had a positive experience with Dr. Kuokkanen...When I first began treatment with her we had a very thorough consultation, during which she outlined a series of diagnostic procedures and tests in layman’s terms. She me feel cared for and that I was in good hands. After that consultation communication has been a little spotty. She seems to rely heavily on nursing to communicate most aspects of treatment, which I hear is common at other practices. That said, I have been able to reach her by phone to discuss my treatment plan after leaving messages with nurses.Who you would meet
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Global Fertility and Genetics
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