My entire process from start to finish has been handled with so much care. I am a planner and details kind of person and admittedly a nervous person. The entire office has…My entire process from start to finish has been handled with so much care. I am a planner and details kind of person and admittedly a nervous person. The entire office has welcomed me and held my hand every step of the way. Even when I had a complication Dr Kaufman personally saw to it that I was okay- after hours! Could not recommend them more for care and hoping to bring many babies to the world in our near future.Fertility clinics
Fort Worth Fertility (US Fertility Network clinic)
Fort Worth, TX · Dallas-Fort Worth · (817) 348-8145
- Phone
- (817) 348-8145
- Website
- fwivf.com ↗
- Location
- 1800 Mistletoe Blvd, Fort Worth, TX 76104
Patient reviews
Excerpts come from public listings. Show more reveals the excerpt stored here; the original source has the full review.
40 excerpts on this page199 Google reviews
Horrible communication from staff and refused to do prior auth for medication so I paid $900 on just medication. Spoke with office manger who just excused the staff behavior but…Horrible communication from staff and refused to do prior auth for medication so I paid $900 on just medication. Spoke with office manger who just excused the staff behavior but admitted they have this issue a lot. Go to Dr Gada in southlake if you can. so much less stressful and only paid $60 on medication because they did prior auth.Please find a different clinic that will actually help you navigate to the root cause of your infertility. I would look into NAPRO. Would not recommend this clinic. This review…Please find a different clinic that will actually help you navigate to the root cause of your infertility. I would look into NAPRO. Would not recommend this clinic. This review reflects the quality of care I was provided.Do yourself a favor and don’t even bother wasting money here. Incompetence and lack of accountability all around; starting with Gladys. During our first visit, my wife was…Do yourself a favor and don’t even bother wasting money here. Incompetence and lack of accountability all around; starting with Gladys. During our first visit, my wife was supposed to be prescribed particular medication for follicle growth (Letrozole) but due to a “clerical error”, the medical was not prescribed. My wife contacted Gladys who doubled down and insisted she had prescribed the medication and that my wife was wrong. My wife works in a hospital setting and routinely sees prescription orders, she would know if the medication had been on the order and IT WAS NOT. So the first procedure was a waste of time and money. Onto the second procedure, when asks why the necessary medication never made it to my wife’s hands, Gladys shifts blame to one of the clerks who worked the front reception desk, now saying the first order “wasn’t filled on time” which is why my wife didn’t have the medication she needed the during the first procedure. Again, no order for the medication was EVER even prescribed. Even after admitting this screwup, no compensation was offered. For the second procedure, my wife was prescribed 3X the dosage of the medication she was supposed to take the first time around, reason being: the medication didn’t have the desired effect the first go. Yet again we informed the doctor’s office that she WAS NOT prescribed the medication the first time. In one ear and out the other, didn’t bother listening to a word. After the second procedure was completed, we were advised we’d receive a phone call if it was good news, and an email if it was bad news. We didn’t receive either the day we were supposed to hear back, so my wife had to call them only to be lied to yet again and told that the office tried to call twice and the results were negative. No voicemail left or email sent. After deciding to go another route, we asked for all copies of medical records which we were told had to be picked up in person as they could not securely email them. We were told the office would call us when they were ready to be picked up, usually within 15 days. After a week, my wife calls and is told the copies were ready and had been for a few days…more lack of communication on their end. Go to pick up the copies and, of course, information on the first procedure is missing. I called Dr. Kaufman who informed me he would speak with the records department first thing in the morning. After a few days, the information on the first procedure was emailed to my wife and, upon reading over it, they stated not only was my wife prescribed the missing medication during the first procedure, but that she took it and it showed no effect. In closing, I hope this review helps someone avoid the stress and anxiety this endeavor put us through. I can understand errors and mistakes occurring in any medical field but to be lied to over and over again with no responsibility taken and blame passed around is unacceptable.This clinic was so amazing and got us our dream baby. Dr. Kaufman was so knowledgeable and kind. Our nurse was Megan Hemraj she is outstanding and was always there for us…This clinic was so amazing and got us our dream baby. Dr. Kaufman was so knowledgeable and kind. Our nurse was Megan Hemraj she is outstanding and was always there for us throughout the whole process. To this day we keep in contact and she has a heart of gold! Thank you Fort Worth Fertility for everything!! 🩵 …I can’t say enough wonderful things about Dr. Kaufmann and his team. From our very first appointment, Dr. Kaufmann made us feel heard and cared for. He has an incredible bedside…I can’t say enough wonderful things about Dr. Kaufmann and his team. From our very first appointment, Dr. Kaufmann made us feel heard and cared for. He has an incredible bedside manner—patient, compassionate, and thorough—and he takes the time to explain every detail in a way that feels clear and reassuring. His calm and caring approach made such a difference throughout the IVF process. My nurses, Ivy and Megan, were also absolutely amazing. Megan took the time to really get to know us, checked in often, and was always so quick to respond whenever I had a question. I always felt supported, informed, and genuinely cared for every step of the way.Fort Worth Fertility helps with more than just fertility. Because of their expertise they helped with a diagnosis that has improved my quality of life! The staff are so friendly…Fort Worth Fertility helps with more than just fertility. Because of their expertise they helped with a diagnosis that has improved my quality of life! The staff are so friendly and it's easy to schedule appointments. Thank you to everyone at FWF for being a positive part of an uncertain time. The guy who drew my blood treated it like an art. His skill was above and beyond. With a lot of blood draws, that makes a difference. The anesthesiologist also brought much needed humor, expertise and professional care. Everyone was great but I wanted to lift them up because they aren't mentioned in many reviews and their skills were essential to the many ways FWF makes an impact. :)I had a great experience with Dr. Kaufmann (and Dr. Patel). He was kind, empathetic, and supportive through my entire journey to conceiving my now 3 month old daughter. My nurse,…I had a great experience with Dr. Kaufmann (and Dr. Patel). He was kind, empathetic, and supportive through my entire journey to conceiving my now 3 month old daughter. My nurse, Katie, was also fantastic! So supportive and happy to manage all my questions and anxieties. I still send her updates on my baby! The two of them were true teammates for me and were as committed to getting me pregnant as I was. I feel endlessly lucky to have found them and so incredibly grateful for them.Our dreams of having a child wouldn't have came true without the help of Dr. Kauffmann and his team. We are truly blessed to have such an amazing team behind us. Megan H is/ was…Our dreams of having a child wouldn't have came true without the help of Dr. Kauffmann and his team. We are truly blessed to have such an amazing team behind us. Megan H is/ was our nurses. She has went above and beyond to support us though this. She is such a kind and care woman. She genuinely cares about you and what is going on. I couldn't have asked for a better nurse then her. The whole office is wonderful and they give it to you like it is. They don't sugar coat it because they know that this is not always an easy process. Going into this we didn't know if we would do IVF or IUI we end up doing IVF after multiple conversations with Dr. K. His team set everything into motion in just a few days. They were always on top of it. Dr. K treats you like you are family. I'm so thankful for them and I cannot thank them enough for giving us our chances to have a child. Thank you guys for everything you do and continue to do. Y'all make miracles happen.I just wanted to come on here and give the biggest and best compliment to Doctor Patel and Gladys at Fort Worth Fertility. Throughout our entire journey, they have been so patient…I just wanted to come on here and give the biggest and best compliment to Doctor Patel and Gladys at Fort Worth Fertility. Throughout our entire journey, they have been so patient and caring towards my husband and I. They have answered my …Dr. Kaufmann and Megan were great. They took the time to explain things in depth, make sure all your questions were answered, and treated you like family. Megan was extra special…Dr. Kaufmann and Megan were great. They took the time to explain things in depth, make sure all your questions were answered, and treated you like family. Megan was extra special to us because she truly took the time to get to know us and make sure we were always comfortable and taken care of. We felt at home while at the clinic, which is so important during such an intimate time for your family.I want to express my heartfelt gratitude to my FET coordinator Megan for the exceptional care she provided throughout my treatment. From the very beginning, she made me feel like…I want to express my heartfelt gratitude to my FET coordinator Megan for the exceptional care she provided throughout my treatment. From the very beginning, she made me feel like more than just another patient—she truly saw me as an individual and took the time to listen, answer my questions, and address any concerns. Her compassion and attention to detail were evident in every interaction, and her kindness made a challenging process much easier to navigate. I always felt supported, informed, and genuinely cared for. I’m so thankful for the positive impact she had on my journey.Dr. Kaufmann is one of the most kind and compassionate doctors I have ever encountered. He has always spent time so much time explaining my results/ultrasounds thoroughly, and his…Dr. Kaufmann is one of the most kind and compassionate doctors I have ever encountered. He has always spent time so much time explaining my results/ultrasounds thoroughly, and his bedside manner is unmatched! The Fort Worth Fertility team is efficient and professional. My nurse, Megan H., walked me through every step of my transfer process with patience and grace. She is amazing and I loved getting to know her through the process!I couldn't have chosen a better facility/office. They truly understand the want, of being parents. They understand the tears, happy and sad, along with the fear from the beginning…I couldn't have chosen a better facility/office. They truly understand the want, of being parents. They understand the tears, happy and sad, along with the fear from the beginning of the journey to the end. I was so well taken care of and monitored. Dr. Kaufmann and Dr. Patel, both made the journey as smooth as it could be. This is not an office that goes in just to do their job and leave. Every single member gives the attitude that they LOVE what they do and they are genuinely so happy for you every milestone of the way! Both doctors are also great with the husbands! My husband loved going to every single appointment. I have nothing but great things to say. Truly an amazing office.Very happy with Dr.Kaufmann and his staff. Everyone is extremely kind, and make you feel like family. Meghan- ivf transfer nurse is the best. I recommend to everyone asking. Megan…Very happy with Dr.Kaufmann and his staff. Everyone is extremely kind, and make you feel like family. Meghan- ivf transfer nurse is the best. I recommend to everyone asking. Megan is extremely caring, she is so attentive to my needs. This is such a process emotionally and physically and she always is there when I need her.Can’t say enough great things about the support I recieved from this office. Dr Kauffman was great, always positive but very straight forward about process and chances. And I…Can’t say enough great things about the support I recieved from this office. Dr Kauffman was great, always positive but very straight forward about process and chances. And I always appreciated his openness and honesty in the difficult process. His nurse, Gladys, was amazing! She was so supportive, I called her a friend! Always willing to go above and beyond to support her patients. It would have been tough to make it through without her! Now I have a baby girl! Thanks to them!! 🩷Fort worth fertility is the best of the best! We have been working with their office since 2019, with our now almost 3 yesr old and one on the way! We can't Thank Dr. Kaufmann,…Fort worth fertility is the best of the best! We have been working with their office since 2019, with our now almost 3 yesr old and one on the way! We can't Thank Dr. Kaufmann, Dr.Patel and their staff enough as they are all outstanding. Dr. K is extremely knowledge and made our dream family come true. Their nurse Megan is the absolute BEST, she is the most caring nurse who gets to know you and you can tell she truly cares about her patients and helps in everyway possible, she is a breathe of fresh air when going through something that can be so stressful! So glad we found FWF!!!I started my journey with FWF at the beginning of the year. The journey has been tough but between Dr. Patel and Gladys I’ve felt comfort and compassion in the negative results.…I started my journey with FWF at the beginning of the year. The journey has been tough but between Dr. Patel and Gladys I’ve felt comfort and compassion in the negative results. Neither of them make me feel like a number or a statistic. Dr. …I am beyond grateful for the incredible experience I had at Fort Worth Fertility. From the moment I arrived, I felt welcomed and cared for by the entire staff. Everyone, from the…I am beyond grateful for the incredible experience I had at Fort Worth Fertility. From the moment I arrived, I felt welcomed and cared for by the entire staff. Everyone, from the receptionists to the nurses and doctors, was warm, attentive, and genuinely supportive throughout my fertility journey. The communication was excellent—they always kept my husband and I informed and answered all of our questions promptly. Both Dr. Kauffmann and Dr. Patel are highly knowledgeable and took the time to personalize my treatment plan, making sure I understood every step. My FET nurse, Megan, was also so supportive and understanding of every concern I had. Overall, and most importantly, the emotional support I received was exceptional. Fertility treatments can be stressful, but the compassionate team at Fort Worth Fertility made me feel understood and supported every step of the way. I highly recommend these guys for anyone seeking fertility care. Their professionalism, expertise, and care made all the difference in me and my husband's journey.I cannot say enough good things about Fort Worth Fertility! The staff have become our family and we always look forward to seeing them. Dr. Patel and Megan greet us with a smile…I cannot say enough good things about Fort Worth Fertility! The staff have become our family and we always look forward to seeing them. Dr. Patel and Megan greet us with a smile and a hug at every appointment. We are very thankful for their hardwork and compassion through our fertility journey. Such a wonderful place!We absolutely LOVED our experience here at Fort Worth Fertility! Dr Kaufmann and every single nurse exceeded our expectations during this trying and difficult time! Now I’m here…We absolutely LOVED our experience here at Fort Worth Fertility! Dr Kaufmann and every single nurse exceeded our expectations during this trying and difficult time! Now I’m here holding our miracle baby! Megan was our FET nurse and always went above and beyond in all she did for us! She always communicated promptly and gave us the care we needed. This place will and always hold a special place in our hearts! The Olivarez FamilyThere are not enough good things for me to say about Dr. Patel and Megan who was my FET coordinator. I truly felt like family when I was there and they have given us the miracle…There are not enough good things for me to say about Dr. Patel and Megan who was my FET coordinator. I truly felt like family when I was there and they have given us the miracle of our baby boy. There was a lot of ups and downs but I felt seen, heard and truly cared for during every single appointment. Megan was truly the best nurse and I am so thankful for the relationships we were able to form with her and Dr. Patel. My husband and I will forever be grateful for each of them!Dr Kaufmann's office is the best! I'm currently pregnant with my first baby because of them and plan on going back when we are ready for another. Megan was our FET Coordinator and…Dr Kaufmann's office is the best! I'm currently pregnant with my first baby because of them and plan on going back when we are ready for another. Megan was our FET Coordinator and she was easy to get ahold of, always explained what to expect and the process every step of the way. I couldn't be more thankful for this office!!I can only say wonderful things about the staff and Doctors at FWF!! Megan, my FET Coordinator, truly made the experience even better. She is true ray of light and beacon of hope…I can only say wonderful things about the staff and Doctors at FWF!! Megan, my FET Coordinator, truly made the experience even better. She is true ray of light and beacon of hope throughout such an emotional process. From countless emails …My husband and I will forever be grateful for the help and support we received at Fort Worth Fertility. Our nurse, Megan, was wonderful about answering any questions I had and…My husband and I will forever be grateful for the help and support we received at Fort Worth Fertility. Our nurse, Megan, was wonderful about answering any questions I had and helped eased my mind when I had any worries. Even though our …Megan Hemraj was an amazing FET coordinator she answered all questions I had and was there every step of the way. She was and still is amazing and we look forward to working with…Megan Hemraj was an amazing FET coordinator she answered all questions I had and was there every step of the way. She was and still is amazing and we look forward to working with her again for our next baby! She is compassionate, and kind, you can tell she loves what she does. She was great!Fort worth fertility has been the best when helping me with my fertility journey! Dr. Kaufmann and Dr. Patel are amazing and prioritize all of their clients! Gladys was one of my…Fort worth fertility has been the best when helping me with my fertility journey! Dr. Kaufmann and Dr. Patel are amazing and prioritize all of their clients! Gladys was one of my nurses and she became more of a friend! She’s kind and you can tell she really cares about her job! I’m currently working with Megan as well and she is taking amazing care of me! I’m so grateful for this Clinic!A huge thanks to FWF for helping us grow our family. We are so thankful for Dr. Patel, Nurse Gladys and all of the other staff. Gladys has been so helpful and informative for us…A huge thanks to FWF for helping us grow our family. We are so thankful for Dr. Patel, Nurse Gladys and all of the other staff. Gladys has been so helpful and informative for us whenever we needed questions. This journey is hard enough but …I experienced so much care and support from Fort Worth Fertility. My nurse, Megan was so attentive and would always reply to my e-mails and voicemail. Dr. K and his team have been…I experienced so much care and support from Fort Worth Fertility. My nurse, Megan was so attentive and would always reply to my e-mails and voicemail. Dr. K and his team have been such a pleasure to work with to help us expand our family.Megan is so kind and thoughtful. From the first day I met her she put my mind at ease and constantly reminded me that everything will be alright. She doesn’t mind answering…Megan is so kind and thoughtful. From the first day I met her she put my mind at ease and constantly reminded me that everything will be alright. She doesn’t mind answering questions even if they’ve been asked before and it’s been no issue getting a quick response either by phone or email. I could not have asked for a better FET Coordinator!Dr. Kaufmann and his staff are absolutely amazing and are like family to me. They make impossible dreams come true. I would highly recommend Dr. K and Dr. Patel for anyone…Dr. Kaufmann and his staff are absolutely amazing and are like family to me. They make impossible dreams come true. I would highly recommend Dr. K and Dr. Patel for anyone suffering with the pain of infertility. Hands down, they are the best of the best. Megan Hemraj was my FET coordinator and I can’t say enough good things about her. She is super responsive, caring, and always took her time explaining step by step any procedures/ upcoming appointments in my protocol. She is wonderful along with the entire staff. You never feel like a number here, and you will really be cared for.Since staring our IVF journey, Dr Kaufman and his entire staff have been nothing short of remarkable. Kassy and Megan in particular are my favorites. Both have such bright…Since staring our IVF journey, Dr Kaufman and his entire staff have been nothing short of remarkable. Kassy and Megan in particular are my favorites. Both have such bright personalities and compassionate hearts. I truly feel they have become family as my husband and I grow ours. The IVF road is full of emotions as it is and there was one instance where the lab communicated results in a manner that really made a dip in that emotional rollercoaster (nothing to do with Dr. K or the fertility clinic's side) but I voiced my concerns with our FET coordinator Megan and she was SO understanding, apologetic, and receptive-- I felt so much reassurance from her and know action was taken on the issue to not impact future patients. Throughout the entire journey she has been there! She takes the time to explain things in depth and in a manner that immediately calms any anxiety. She is very thorough on instructions and makes sure to give all the tips and tricks...and when I still have questions she is always quick to answer emails. Speaking of quick! Every office visit has been as well! I have never waited more than 10 minutes to be seen. Both retrieval and transfer we left our house, had the procedure, and were back home in less than an hour and a half!! If thats not impressive- I don't know what is. I truly cannot recommend FWF and Dr Kaufman enough!! I am also happy to report we are expecting a baby girl August 2025!Really enjoyed my experience with Dr. Kaufmann, Dr. Patel, Megan H, and their staff. Megan was great to communicate with whenever I had questions. They were willing to adjust my…Really enjoyed my experience with Dr. Kaufmann, Dr. Patel, Megan H, and their staff. Megan was great to communicate with whenever I had questions. They were willing to adjust my medication protocol when needed and I’m happy to report a successful transfer and pregnancy! Would definitely recommend their clinic.Can't say enough great things about Dr. K and his staff, specifically our nurse Megan Hemraj! We always feel like they truly care about us and our experience and we aren't just…Can't say enough great things about Dr. K and his staff, specifically our nurse Megan Hemraj! We always feel like they truly care about us and our experience and we aren't just another patient. Megan always greeted us with a hug and smile - we'll miss seeing them every couple of weeks but glad we have another little miracle baby on the way!Clinic and staff are personable and professional. They make you feel like you are more than just a patient. We greatly appreciate Gladys, as she always goes above and beyond in…Clinic and staff are personable and professional. They make you feel like you are more than just a patient. We greatly appreciate Gladys, as she always goes above and beyond in handling our case. She is a wonderful patient advocate.Dr. Kaufmann and the supporting staff at Fort Worth Fertility are truly wonderful. Dr. K made my husband and I feel comfortable for the entire IVF experience from the first…Dr. Kaufmann and the supporting staff at Fort Worth Fertility are truly wonderful. Dr. K made my husband and I feel comfortable for the entire IVF experience from the first consultation until the day of placing the embryo. His sense of humor and optimism made the expensive and emotional journey of IVF easier. Ivy and Megan, his coordinators were also wonderful throughout the entire process and at the end, we were incredibly blessed to have a beautiful baby boy. We are looking forward to using FW Fertility in the future to hopefully add a third kiddo to our family.The entire staff at FWF, including scheduling, labs, nurses, and doctors, consistently demonstrates compassion. Following a loss, pregnancy can be intimidating, but our team has…The entire staff at FWF, including scheduling, labs, nurses, and doctors, consistently demonstrates compassion. Following a loss, pregnancy can be intimidating, but our team has been exceptional in their support. Dr. K has provided …We started on our IVF journey in March/April it has been a significant chapter in our lives, and we are incredibly grateful for the exceptional care we've received at FWF. The…We started on our IVF journey in March/April it has been a significant chapter in our lives, and we are incredibly grateful for the exceptional care we've received at FWF. The entire staff has been supportive, but Dr. K and Megan H, our FET …I wish I could give Dr Kaufmann and the team 6 stars. Dr Kaufmann has the best bedside manner and knows exactly how to make his patients feel important, comfortable and at ease…I wish I could give Dr Kaufmann and the team 6 stars. Dr Kaufmann has the best bedside manner and knows exactly how to make his patients feel important, comfortable and at ease going through treatments. I worked with him and his IUI nurse, …UPDATE: In September 2023, I was finally able to talk to Leesa about my billing situation and she provided me a breakdown of everything. She was very kind at first but when I…UPDATE: In September 2023, I was finally able to talk to Leesa about my billing situation and she provided me a breakdown of everything. She was very kind at first but when I started to ask questions cause I don't understand how the numbers from my bills didn't add up to the amount the insurance claim states, she got annoyed, saying she is doing a lot more than she should, she never had this happen before and even brought up the bad Google review I gave them. So I assume the only reason she was talking to me was because she had to? Anyways, at the conclusion, insurance was a little messed since the clinic doesn't file secondary and when I filed myself it created a whole other issue but insurance ended up accepting the claims so in turn I did get a partial refund check and had 1 claim still pending and I was told they would get back with me when they hear something. Fast forward to March 2024, I still hasn't heard anything from them so I reach out in a simple email. "I am following up on my last insurance claim that was submitted. It has been over 5 months and have not heard anything back. Was the claim filed? What is the status?" I recieve an email back in a couple of days later saying "You will be getting a refund in the next couple weeks". Awesome right? Nope...I recieve a cerified mail with a check and a letter stating "...The conversation with our billing department over the last year and half makes me believe our practice is not the correct place for you to plan future fertility care." Break up letter for asking the billing department to do their job so I get the amount I'm rightfully owed. ORIGINAL AUG 2023: Dr Kaufman is great which is the only reason they get 1 star. If Dr K or Dr Patel reads this, y'all seriously need to hire new staff or retrain. The billing department is absolutely useless. Ruth and Leesa never return calls and just drag their feet to do anything. They are too lazy to file secondary insurance so I had to do it myself. Insurance came back and said I over paid them and when I asked for a refund they told me the insurance would be the one to issue me to refund. Made absolutely no sense, I played telephone for over a year and since they created such a mess all my insurance claims are being questioned. Ruth said "it'll be quick. You'll get a refund in a few days." It's been over a month since then and nothing. They refuse to answer phone calls or return calls. All together it's been 2 years and I'm starting to feel like they are trying to drag it out as long as possible so I forget they owe me $2000+. Feel like the only reason they are in business is cause they're the only clinic in fort worth. 0/10 do not recommend going here unless you like to deal with inept service. DO NOT PAY UPFRONT, you'll never get your money back if you're owed a refund.Clinic route
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Provider
Fort Worth Fertility (US Fertility Network clinic)
Role
Fertility clinics
State
Texas
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