Fertility clinic
Morrisville, NC · (919) 572-4673
Excerpts come from public listings. Show more reveals the excerpt stored here; the original source has the full review.
80 excerpts on this page78 Google reviews
The providers I talked to were lovely, but the billing department is inflexible and slow to respond. Ultimately I need to find a new provider as Duke was unwilling to work with my…The providers I talked to were lovely, but the billing department is inflexible and slow to respond. Ultimately I need to find a new provider as Duke was unwilling to work with my insurance plan. Luckily other clinics in the area will.After years of trying to have a baby and multiple IVF attempts at several facilities, we were finally blessed with our son. The professionalism, care, and attention to detail at…After years of trying to have a baby and multiple IVF attempts at several facilities, we were finally blessed with our son. The professionalism, care, and attention to detail at Duke Fertility were unmatched, and I now understand why they are rated as a top-five clinic. I will never be able to fully express my gratitude for the incredible gift they gave our family. I only wish we had made the decision to come here sooner.My wife and I have just finished our third IUI at this clinic. Everybody is very professional and very friendly on that aspect. I have no issue however when it comes to billing,…My wife and I have just finished our third IUI at this clinic. Everybody is very professional and very friendly on that aspect. I have no issue however when it comes to billing, this is where it starts to get sketchy we requested If we can have a print out of all of our payments that we have been paying out-of-pocket, and they cannot provide us with any information. We messaged The accounts manager that we spoke to prior to starting IUI at this clinic, and she had no answers for us as well when it comes to this clinic yes, they are very professional however, I would avoid paying out-of-pocket and continue pushing it off until they can provide you with a breakdown of what you were paying for me and my wife found this very sketchy and have called their account team to get us a print out of what we have been paying.Shady practices. I would not trust this clinic with my fertility journey when they can’t even be trusted to handle billing correctly. And they do not reach out to follow up on…Shady practices. I would not trust this clinic with my fertility journey when they can’t even be trusted to handle billing correctly. And they do not reach out to follow up on inquiries. I was double billed for an initial visit which is illegal. I actually paid the original bill only for them to submit another claim to my secondary insurance provider where they upcoded for the same visit that was explicitly coded based on time. When I pointed out that I was doubled billed, Duke Fertility’s Billing Department said they would not only back out the second claim but refund me for the office visit due to all of the confusion. They did not honor that statement. I have called multiple times and left voicemails with no call back. They speak directly to my insurance companies but not to me and they have been dishonest about our initial communication. If the billing department is shady, I would not trust them with such a delicate process as this. Not to mention the staff are cold. It’s very difficult if not impossible to get a call back. I went with a different clinic. DO NOT TRUST THIS CLINIC.I’ve had such a wonderful experience with Duke Fertility Center. Dr. Sarah Moustafa is incredibly knowledgeable, empathetic, and has an exceptional bedside manner. She takes the…I’ve had such a wonderful experience with Duke Fertility Center. Dr. Sarah Moustafa is incredibly knowledgeable, empathetic, and has an exceptional bedside manner. She takes the time to explain every step and never makes you feel rushed, overwhelmed or cold. The nurses and staff have also been amazing, welcoming, supportive, and consistently kind throughout the entire process. A special shout out to Rosemarie who has received me at my best and worst. From scheduling to monitoring, medication guidance through retrieval. I’ve felt cared for and confident in the team every step of the way. I take none of this for grated. I’m deeply grateful for the professionalism, warmth, teamwork and expertise at Duke Fertility, and I would wholeheartedly recommend them to anyone navigating fertility care. Thank you.
Words cannot fully express my gratitude to Dr. Steven Young and the incredible team at Duke Fertility. After two unsuccessful IVF cycles at another clinic and being rejected by…Words cannot fully express my gratitude to Dr. Steven Young and the incredible team at Duke Fertility. After two unsuccessful IVF cycles at another clinic and being rejected by numerous doctors who believed my case was hopeless, I found Dr. Young, who gave me a chance when no one else would. From the very first consultation, I felt supported, understood, and, for the first time in years, truly hopeful. Dr. Young went above and beyond, dedicating himself to understanding my unique situation and conducting extensive research to create a personalized plan. His expertise, determination, and compassionate care turned what once felt like an impossible dream into reality. Today, I am thrilled to share that I have a 3-month-old baby, and it is all thanks to his dedication and brilliance. The entire team at Duke Fertility deserves immense praise as well. Every staff member I encountered treated me with kindness, professionalism, and respect. The clinic’s environment was warm and welcoming, and I always felt like I was in the best hands. From the nurses to the administrative staff, everyone worked together to make this journey a positive and memorable experience. Dr. Young and the team at Duke Fertility have truly changed my life, and I will forever be grateful for their unwavering support and commitment to helping me achieve my dream of becoming a parent. If you are searching for a fertility clinic that will fight for you and treat you like family, I cannot recommend Duke Fertility enough. They are miracle workers, and I am eternally thankful for everything they have done for me and my family.They are an extremely disorganized practice. The billing department is consistently incompetent and unresponsive. They clearly prioritize self-pay patients over insurance because…They are an extremely disorganized practice. The billing department is consistently incompetent and unresponsive. They clearly prioritize self-pay patients over insurance because it maximizes their profits. At this point, they function more like a teaching facility and profit-driven business than a provider that genuinely focuses on patient care. It you can avoid it please do.We're early in our fertility journey, but after an awful experience with another local center, we switched to Duke, and I'm so glad we did. The admin and nursing staff are…We're early in our fertility journey, but after an awful experience with another local center, we switched to Duke, and I'm so glad we did. The admin and nursing staff are incredibly kind and responsive, answering all of my questions and helping us feel comfortable and confident with the process. The intro meeting with our doctor was also very helpful and informative. And we've had specific conversations on pricing as well. Nothing is in the dark (as it was with the other place). We feel like we're in good, capable hands at Duke Fertility. Thank you all!Avoid this clinic at all costs!! They seem to treat patients as experiments, prioritizing profit over genuine care and playing with people’s hopes. I've been trying to get my…Avoid this clinic at all costs!! They seem to treat patients as experiments, prioritizing profit over genuine care and playing with people’s hopes. I've been trying to get my refund for five months to use at a different clinic. Despite my explicit request not to refund the amount to my credit card—and their confirmation that I would be consulted on how the refund would be processed—they refunded it without my consent. The refund was sent to a credit card I had already paid off, which incurs high interest rates, leaving me unable to access the funds. This experience has been deeply frustrating and disappointing. The doctor called me after the procedure, and instead of explaining what went wrong, immediately asked when I would schedule the next cycle. When I inquired about a refund, the response was blunt: "You will not." However, when I contacted the accounting department, they informed me that I would receive a refund based on the claims I had completed. This lack of communication and conflicting information only adds to the frustration of dealing with this clinic.I regret not trusting the previous reviews and choosing this clinic. It's clear they prioritize pharmaceutical contracts over patient care, disregarding patients' emotions and personal finances in the process.I had an incredibly frustrating and disappointing experience with Duke Fertility Clinic that I feel compelled to share. My partner and I made multiple visits to the clinic,…I had an incredibly frustrating and disappointing experience with Duke Fertility Clinic that I feel compelled to share. My partner and I made multiple visits to the clinic, traveling from several states away, and underwent various procedures in preparation for starting our family. We met with Dr. Sarah M and clearly explained our desire for a dual surrogate journey. Initially, everything seemed “fine,” and we proceeded with additional appointments as required, investing significant time, effort, and thousands of dollars in the process. After 6-7 months of commitment, we were blindsided by the news that Duke’s “policy” doesn’t allow for a dual surrogate journey—apparently based on the opinion of an outside psychology consultant. This critical detail was never mentioned to us upfront, despite our clear communication about our goals from the beginning. It felt like a complete bait-and-switch. We wasted months of precious time and a substantial amount of money, only to have to start over elsewhere. Since this ordeal, we’ve found a much better fertility clinic that actually listens to us and supports our family-building plans. Looking back, I deeply regret choosing Duke. What stings even more is the lack of accountability or empathy from Dr. Sarah M—she never called to follow up, never advocated for us with the consultant, nothing. It’s been weeks since this all unfolded, and the silence is deafening. I strongly advise anyone considering fertility treatments to steer clear of Duke Fertility Clinic. Save your time, money, and emotional energy—go somewhere else!!!Renata on the billing team is the worse. She is super rude. My wife accidentally paid the cost of service up front before insurance was entered and they refused to give a refund…Renata on the billing team is the worse. She is super rude. My wife accidentally paid the cost of service up front before insurance was entered and they refused to give a refund even though I got my insurance on the phone with them saying it will be covered at 90 percent.We had Dr Price (who I don’t think practices anymore) and had a great experience. He was willing to listen and give advice on which medication would likely work best. His…We had Dr Price (who I don’t think practices anymore) and had a great experience. He was willing to listen and give advice on which medication would likely work best. His recommendations worked for us we had our miracle girl in September! Thank you so much!I’ve been a patient at this clinic for over a year now. Everyone has been amazing from the beginning. It does take 2-3 months to establish care because they are busy; so plan…I’ve been a patient at this clinic for over a year now. Everyone has been amazing from the beginning. It does take 2-3 months to establish care because they are busy; so plan accordingly. Once you’re established you’re seen regularly and often. You get the opportunity to meet most of nurses, doctors, and fellows. There’s literally nothing negative I can say about this team. I’m very appreciative of the work and bedside manner this team has.
I tried to have low expectations but still felt disappointed at the first consult. Several OBGYNs had blown me off perviously and just kept referring me to a fertility center…I tried to have low expectations but still felt disappointed at the first consult. Several OBGYNs had blown me off perviously and just kept referring me to a fertility center assuring me that's where I would get more answers/information/options. I was surprised how little even a fertility center seemed to take an interest in our situation. There were hardly any questions asked about our medical history. We got no suggestions on anything we could try as far as supplements or additional bloodwork or options to try on a next pregnancy. I had done a lot of research in preparation for this visit - within the first 5 minutes, I could tell this wasn't really going anywhere. I kept asking questions anyway, and just kept getting the same answers: "I am not familiar with that" or "There's not enough data to support that". It was disappointing there was just blanket statements of "there's no research for that" even though I had found many peer reviewed studies to suggest there may be benefits in trying x, y, z or at least the possibility of a correlation. The doctor showed no interest in any of that. When I made the appointment, the front desk assured me that these doctors were up on the research and were active in the university - and I was severely disappointed especially with this aspect of the visit. Obviously after waiting 2 months for this appointment and the emotional heaviness of the situation, it's frustrating to walk away with not much more than I had walking in. I left with the impression that this is not a center designed to have a team part of your TTC journey - it does not seem like they would help you monitor anything or offer any interventions (all my questions got "no" for an answer) - it seems mainly a system designed to solely get you on IVF without trying anything else beforehand. Any other things discussed in the appointment were things I had researched beforehand and had to bring up to ask about (which all got rejected). I even asked several times, "this is all you can offer.. I'm not really leaving with any suggestions here". (The ONE suggestion the doctor offered is something that I had already discussed with two different obgyns previously several months ago. If I had wanted that procedure, I could have done that awhile ago without this center. So they didn't offer me anything new or different.) On my way out, the front desk still tried to get me to schedule a 6-8 week follow up. What I would exactly be "following up on", I'm not sure. I was expecting very little, yet still hoped for something, and left with absolutely nothing. To be fair: the new facility is very clean and pretty. The front desk staff were very kind and polite and actually very welcoming. The nurse was very friendly was well. But I came for a bit more than that.. How I can wait 2 months for an appointment, see a "specialist" in this area, and leave with absolutely nothing new -- is just mind-blowing to me.Could not disagree more with the low rating of this facility. Duke Fertility deserves 5 stars! I've been with Duke Fertility for a full year and every aspect of my time with them…Could not disagree more with the low rating of this facility. Duke Fertility deserves 5 stars! I've been with Duke Fertility for a full year and every aspect of my time with them has been wonderful. The staff is incredibly kind and responsive. The new facility is beautiful. The communication is always timely and thorough. The resources provided - from financial assistance, to mental care, to med prep, to insurance coverage - are above par. I felt truly seen and cared for as a person with unique circumstances instead of just another numbered patient. Dr. Acharya, Nurse Ashley, and Nurse Kim took exceptional care of me and I will highly recommend this facility to everyone I know seeking fertility care. Thank you, Duke Fertility Center!More concerned about their stats to turn a profit versus helping people have families. I was told I was 3 months past their "deadline" and "donor egg" or look elsewhere. Even more…More concerned about their stats to turn a profit versus helping people have families. I was told I was 3 months past their "deadline" and "donor egg" or look elsewhere. Even more so, all of my care is fully covered, so they wouldn't …I'm updating this review after further treatment. We were with Duke Fertility for two years total; our experience in the second year was terrific. This may have been because we'd…I'm updating this review after further treatment. We were with Duke Fertility for two years total; our experience in the second year was terrific. This may have been because we'd become more experienced patients; however, I feel like the level of care and follow-up (and physician contact) in 2022 improved. Old review (old location): You absolutely spend a lot of time with the nurses and have to be your own advocate (and specifically request to see your physician - it can be quite a wait to talk to a doctor) but unlike UNC they will TELL YOU HOW MUCH PROCEDURES COST if you can get their financial counselors on the phone. It's sad that that's currently my high bar - in any sane universe there would be public price sheets for self-pay procedures - but at least they'll tell you if you ask.Waited months for an appointment they called one month before told me it was telehealth or I had to wait another 3 months to be seen in person. If you read the reviews and get…Waited months for an appointment they called one month before told me it was telehealth or I had to wait another 3 months to be seen in person. If you read the reviews and get excited because the doctors are good don’t get your hopes up. Their practice managers and nurses are not sympathetic won’t address your concerns and will not help you look for alternatives when they essentially cancel your appointment. Please look elsewhere if you want to save yourself the worry and trouble.1. Insensitive and arrogant. Yes, the nurses are arrogant. These poor women and myself who have experienced fertility issues have to experience the lack of empathy from the…1. Insensitive and arrogant. Yes, the nurses are arrogant. These poor women and myself who have experienced fertility issues have to experience the lack of empathy from the healthcare providers at this fertility center. 2. Provide no background information about your treatment. No information about logistics and process. Just gives you a bunch of videos to review. You'll find yourself asking questions and getting frustrated. 3. All calls go through voicemail. Little to no interaction with actual doctors.I was referred to Duke Fertility by my OBGYN. My first appointment with Dr. Price was via telehealth. He was knowledge, but blunt. He didn’t beat around the bush which was greatly…I was referred to Duke Fertility by my OBGYN. My first appointment with Dr. Price was via telehealth. He was knowledge, but blunt. He didn’t beat around the bush which was greatly appreciated it. He scheduled me blood work and an ultrasound. I have a severe needle phobia. I didn’t sleep the week before my appointment because of my anxiety. I paced the whole day of my appointment. I get to the clinic and freak out about the blood work. The staff was AMAZING. They took their time and made sure I was relaxed. Once I was relaxed Constance drew my blood and i didn’t feel a thing. She drew it on the first try. I have had multiple experiences calling this clinic for appointments and financial quotes. Everyone has replied quickly. I haven’t run into any issues. The google reviews for this place at not what I expected. Some of the reviews less than favorable. I highly suggest going to DF and making your own opinions. The care I received amazing and delivered with the upmost professionalism.Stay away from Duke Fertility! Every negative review is 100% accurate. This clinic is poorly run, communication is terrible and after your initial consult, you are relegated to…Stay away from Duke Fertility! Every negative review is 100% accurate. This clinic is poorly run, communication is terrible and after your initial consult, you are relegated to seeing fellows and have minimal MyChart based interactions with your doctor. I was here for over 6 months and saw my personal doctor one time. When a call delivering bad news had to be made, a fellow (who fumbled over her words and was incredibly insensitive and unable to answer my questions) delivered it, not my doctor. Dr. Acharya was wonderful, compassionate and helpful, however seeing her one time in 6 months is unacceptable. At Duke Fertility you are literally a number in the rotation of 3 different fellows who don’t know your name or situation. I did see Dr. Steiner for one visit and found her to be incredibly dismissive, rude and unprofessional. After two failed IUI’s I am transferring elsewhere to continue my treatment. If you want to receive compassionate and informed care, look elsewhere!I have been going here on/off for 4 years. I have a long history at Duke Fertility only because I didn't want to start with IVF and started out with less expensive/invasive…I have been going here on/off for 4 years. I have a long history at Duke Fertility only because I didn't want to start with IVF and started out with less expensive/invasive options. The nurses are AMAZING and the Dr.'s are the most up to date on the research. Amy and the nurses have worked late hours and through the lunch hours to help me with financing or set me up with calendar/ special script requests. What I will say for those who left poor reviews is that it seemed they had expectations they would get a lot of time with their primary doctor. Frankly, the only area I could see being improved is addressing how care works in the clinic. The doctors are responsible to review the case, consult with patents/review history, create the plan of care, oversee the progress, do the implant procedures or egg extraction procedures (if doing IVF), or biopsys. You will work VERY closely with the nurses because they are the SUPERSTARS that tell you about the medication increases, the schedule of medicine and other important details. My nurse has singlehandedly gone out of her way to make sure I was injecting myself correctly, I had the proper tools and frankly cares deeply about her work. Dr. Price is VERY responsive on duke mychart and responds with any concerns and questions I have. I will also add that there are amazing support groups here for pregnancy loss. I highly recommend coming here if you are open to working with AMAZING nurses and Dr.'s who are up to date on the latest research. Also, I will add I'm successfully pregnant doing IVF. I am beyond thankful for this clinic and the staff!This is a teaching clinic. Most of your procedures will be done by fellows. Your case is not responsible by a certain dr. You will be welcomed by the doctors but once you started…This is a teaching clinic. Most of your procedures will be done by fellows. Your case is not responsible by a certain dr. You will be welcomed by the doctors but once you started you have very few chances to see your dr. So fellow is important but their information are not on the website and no review or record you can trace. Do not use Jessica. She has heavy hand but she does not care. I had 3D image with her and was so painful that I still remember now after it was done 1 year ago. Today, unfortunately my IUI was done by her again even though I requested an attending a couple times. Jessica did it with 40 minutes delay and told me the timing was not important. I searched online and there were research showing the time between sperm collection and IUI makes difference. Also the training of the professionals are needed. I could not get my blood drawn two days ago. Both the nurse and the fellow could not make it. I have no trouble with other clinics before. Very frustrated. The nurses are caring and responsible, the doctor I see is great but I wish I could be under her care not the fellow.I can’t say enough about the staff here. From the front desk, to the nurses, doctors and phlebotomists as well, everyone there genuinely cares and has compassion. I had come to…I can’t say enough about the staff here. From the front desk, to the nurses, doctors and phlebotomists as well, everyone there genuinely cares and has compassion. I had come to Duke Fertility after almost a year of failed medicated cycles and ovarian cyst removal/laparoscopic surgery. Dr. Eaton eased my anxiety during the first visit. I proceeded to have 5 failed IUI cycles (they recommended 3 for me but I wasn’t quite ready for IVF and wanted to try 2 more). When we finally decided to proceed with IVF, they walked me through the whole process and were extremely detail oriented, and really helped us understand the process. I was very nervous about the egg retrieval since I’ve had problems with procedures and sedation in the past, but they really put me at ease and are a well oiled machine there. Our little boy is due in September via IVF and we couldn’t be more grateful to the staff at Duke Fertility!After two years, 10 cycles, 1 miscarriage and DNC, we finally decided to switch to IVF. Sent all our info to the financial counselor. No one ever called us. Left countless…After two years, 10 cycles, 1 miscarriage and DNC, we finally decided to switch to IVF. Sent all our info to the financial counselor. No one ever called us. Left countless voicemails and emails without response. We finally just switched …We love Duke Fertility Center. They went above and beyond for us. We went here after trying another place that was rude and insensitive to our fertility issues. We were nervous as…We love Duke Fertility Center. They went above and beyond for us. We went here after trying another place that was rude and insensitive to our fertility issues. We were nervous as going thru IVF seemed so scary, but Duke was so supportive. …Terrible experience at Duke Fertility and bad doctors. Dr. Anne Steiner should be fired for not doing her job. We wasted numerous cycles of fruitless IUI and unproductive…Terrible experience at Duke Fertility and bad doctors. Dr. Anne Steiner should be fired for not doing her job. We wasted numerous cycles of fruitless IUI and unproductive appointments with this doctor. Nurses are not trained to do job …Listen to the 1 star reviews ladies, I promise there's a reason. Take the 1 star reviews seriously. It should NOT take 20+ minutes to even get answered by the appointment line;…Listen to the 1 star reviews ladies, I promise there's a reason. Take the 1 star reviews seriously. It should NOT take 20+ minutes to even get answered by the appointment line; and …Every single person I interacted with here was exceptional. I felt cared for, understood and like I was in the presence of professionals who enjoy their work. The atmosphere is…Every single person I interacted with here was exceptional. I felt cared for, understood and like I was in the presence of professionals who enjoy their work. The atmosphere is welcoming and they make the process of check in and out really easy. Dr. Steiner is fantastic. She put me and my partner at ease, explained her recommendations and responded to my messages through MyDukeChart. I trust her and the staff. I am thrilled to be pregnant and happy to have had this lovely place make it possible.I highly recommend this clinic very sweet receptionist everyone behind the desk spoke to me as soon as I walked up they talked me through each step before I was even seen by the…I highly recommend this clinic very sweet receptionist everyone behind the desk spoke to me as soon as I walked up they talked me through each step before I was even seen by the dr. Dr. Price performed a hsg he as well talked me through …We were trying to have a baby for over a year and were referred to Duke Fertitlity from Duke OB/GYN. We met Dr. Mausher who immediately told me that I was the right candidate for…We were trying to have a baby for over a year and were referred to Duke Fertitlity from Duke OB/GYN. We met Dr. Mausher who immediately told me that I was the right candidate for IUI without even performing any tests or exams. The …I started going beginning out the year seeing a Dr. who decided to retire and notifying us about 2 weeks before his last day. Was put on medication in January after labs and tests…I started going beginning out the year seeing a Dr. who decided to retire and notifying us about 2 weeks before his last day. Was put on medication in January after labs and tests were done in hopes to make me ovulate then was told to follow up after 3 months. Well after 3 months, I called and he was going on vacation for 3 weeks and told me to take another month. Called to follow up again and was told he was no longer seeing patients. Extremely upset and hurt. No one followed up with his patients and Nurses will NOT CALL YOU BACK! Even if you leave MULTIPLE messages. Will not be returning. Only gave 2 stars because while we were being seen, we had a great experience.Dr Hurd has been absolutely amazing. Recently we went to him to have an HSG test done. This test was a painless and simple presegure and I have Dr hurd to thank for that. I went…Dr Hurd has been absolutely amazing. Recently we went to him to have an HSG test done. This test was a painless and simple presegure and I have Dr hurd to thank for that. I went to have this same test done a month ago at another hospital …I was seen at Duke Fertility Center on April 26, 2017. I was having a diagnostic procedure to determine whether my fallopian tubes were patent because I'd recently had surgery to…I was seen at Duke Fertility Center on April 26, 2017. I was having a diagnostic procedure to determine whether my fallopian tubes were patent because I'd recently had surgery to fix them. My review is based solely on the lack of customer service, sensitivity, empathy and overall bedside manner of the staff that I encountered at Duke Fertility Clinic. I was disgusted by the assembly line approach to patients. There is no sense of care or concern from the staff. The feel is more like a government funded health department. They don't have time for tears, questions, discussion, etc. They want you in and out. I'm sure it has a lot to do with their patient population and the sad truth that they deal with and see upset and devastated patients day in and day out. Similar to a hospice-type environment, healthcare staff can become numb to the emotions and needs of patients and that is exactly the case here. However, this is not an excuse and is simply unacceptable. If Duke has a standard of excellence in the delivery of healthcare, this office has failed miserably at meeting that standard. Please do your research and find a somewhere else to go for friendly, professional and empathetic care. The staff here need a serious in-service on the patient journey and patient sensitivity. Your hard earned money, time and energy should be focused on the reason you're seeking fertility treatment in the first place; not on subpar, arrogant and mediocre care.We worked with Dr. Hurd at Duke Fertility after a diagnosis of recurrent miscarriage. When an autoimmune issues was discovered and the initial course of treatment did not work for…We worked with Dr. Hurd at Duke Fertility after a diagnosis of recurrent miscarriage. When an autoimmune issues was discovered and the initial course of treatment did not work for me, I learned about a medication from a friend with the same …Disgusting experience. This is not their fault that a half a year of expensive treatment didn't bring any results. But some things could be much better. The management is awful.…Disgusting experience. This is not their fault that a half a year of expensive treatment didn't bring any results. But some things could be much better. The management is awful. First dissapontment was when they told me to make blood tests …After suffering with infertility for two years, my husband and I decided to seek treatment. I was referred to Duke Fertility Center through my primary doctor (unfortunately also…After suffering with infertility for two years, my husband and I decided to seek treatment. I was referred to Duke Fertility Center through my primary doctor (unfortunately also with Duke). The staff were unfriendly and incompetent in my opinion. From the start, I felt rushed and not given enough information with my condition (PCOS). I spent a maximum of 15 minutes per visit and each time left feeling confused and unsupported. The "treatments" suggested were unsuccessful and I decided to get a second opinion. I am SO GLAD I found Dr. Copland at Atlantic Reproductive. She has been so helpful, supportive, and compassionate. She actually took the time to explain in scientific terms what was going on with my body and has been so patient with the many questions I've had. After going through treatments with her, we discovered that I was misdiagnosed at Duke and have pretty much wasted a year of our time and money with them. I hate for anyone to think that DUKE Fertility Center sets the standard for medical care. They have been the worse. Do your research and go with a different clinic if you are considering them.Lot of positive energy in this Fertility Center. Talented efficient specialists are working here. They take good care of patients visiting the center starting from the…Lot of positive energy in this Fertility Center. Talented efficient specialists are working here. They take good care of patients visiting the center starting from the receptionists, Nurses, Duty Doctors, Doctors. Very calm & clean place. Dr.Thomas Price is an awesome man. His diagnosis are very accurate. Nurse Jennifer is an excellent person. Love all the people working on this center.I had a wonderful experience when we were having difficulty conceiving in 2010. Dr. Price took excellent care determining what our fertility issues were and getting us on the…I had a wonderful experience when we were having difficulty conceiving in 2010. Dr. Price took excellent care determining what our fertility issues were and getting us on the right path. Within four months we were pregnant and they still continued to take excellent care through the first 12 weeks, with regular blood work, ultrasounds, and check ins. Once it looked like everything was on the right track they turned us over to our OB. I would and have recommended them to all of my friends with the same struggles.Dr. Hurd was such a Horrible doctor. He has the worse bedside manner. He is rude and unprofessional. This has been the work experience that I have had with a provider in my entire…Dr. Hurd was such a Horrible doctor. He has the worse bedside manner. He is rude and unprofessional. This has been the work experience that I have had with a provider in my entire life. I am thankful that he showed his true colors at my very first appointment and within the first 20 minutes. If you choose this place, one of the other providers would be the best idea. I heard that Dr. Price is great. Dr. Hurd suggested that I take my business elsewhere and that is exactly what I decided to do.She [Dr. Shelby Neal] speaks to me like an individual during every consultation. She knows my desire to have a child and understands my personal situation as an older female. She…She [Dr. Shelby Neal] speaks to me like an individual during every consultation. She knows my desire to have a child and understands my personal situation as an older female. She breaks down everything for me in a way I can understand...Dr. Neal has discussed embryo transfer options with me and their pros and cons. I didn't realize everything that goes into it until she broke it down. She recommends eSET.Dr. Eaton was very good at walking us through our results and providing information about treatment options. I was also able to get in touch with her through the Duke portal so I…Dr. Eaton was very good at walking us through our results and providing information about treatment options. I was also able to get in touch with her through the Duke portal so I never felt like I couldn't reach her....She is a great listener and loves to answer questions... We were given the option to do IUI or IVF. We started with IUI with clomid + trigger since the treatment protocol was less complicated. We had two IUIs that didn't work. Now moving to IVF and will be working out the meds for that with her.Dr. Eaton has listened to me and my husband’s concerns and incorporated me in my own treatment. She explained everything very well. She is kind and compassionate which I…Dr. Eaton has listened to me and my husband’s concerns and incorporated me in my own treatment. She explained everything very well. She is kind and compassionate which I appreciated during this difficult process...is very intelligent and was knowledgeable about treatment options. She was able to answer all of our questions without hesitation. She is honest and told us what she thought would work best for us...now recommends IVF for since I’ve had 4 IUIs now.I really like Dr. Eaton! Only downside was she didn’t spend much time with me. I liked how she asked me what treatment plan i’d prefer before setting one up herself. She seemed…I really like Dr. Eaton! Only downside was she didn’t spend much time with me. I liked how she asked me what treatment plan i’d prefer before setting one up herself. She seemed optimistic which helps me also feel optimistic...The HSG resulted in a total tubal blockage on the right and some sort of spasm on the left. She thinks I do have atleast one good tube so she’s given me clomid and ovidrel next cycle to help. I previously saw an OBGYN who prescribed me 6 cycles of clomid with no results.Shelby was very compassionate and hopeful each cycle that we would be successful. She always was available to talk about any of the test results we had, explained procedures…Shelby was very compassionate and hopeful each cycle that we would be successful. She always was available to talk about any of the test results we had, explained procedures thoroughly, spent an hour with us on a phone consultation during the COVID crisis to discuss our next treatment plan. She is very passionate about what she does and it shows...Shelby increased my Femara when we did not get the optimal amount of good sized eggs for treatmentDr. Steiner is very well educated and knows what she is doing. She is very understanding and cares about her patients. Doesn't force any treatments and listens to what her…Dr. Steiner is very well educated and knows what she is doing. She is very understanding and cares about her patients. Doesn't force any treatments and listens to what her patients want to do...is a great listener...She tries to adjust the treatment each time to something good different so she can find out what might work. She seems to know a few good ways to alter the ivf process to get more eggs and to increase r he lining...I did 3 monitored clomid cycles. We started with 100mg days 3-7 then moved on to 150mg days 3-7. We triggered at around day 12.Anne took the time to sit down with my husband and I to discuss what we have down in the past, reviewed pages of my notes, lab results and procedures completed by other…Anne took the time to sit down with my husband and I to discuss what we have down in the past, reviewed pages of my notes, lab results and procedures completed by other physicians. She was upfront and honest about the process, fees and possible outcomes. As a nurse myself, this was especially important...She is diligent in her work, just wish I had more face time with her during the actual IUI procedure.Dr Eaton has good intentions when we met with her. Her blunt delivery can come off as she is not taking your feelings and concerns into consideration and that her option is your…Dr Eaton has good intentions when we met with her. Her blunt delivery can come off as she is not taking your feelings and concerns into consideration and that her option is your only option but her honesty is what you are looking for in a provider. If I had to mention one area for her to improve in is her approach and display of compassion and hopefullness toward her patients. Infertility is a very sensitive subject matter and no woman or man wants to hear there is an issue with them as to why they are unable to achieve their goal of starting a family.I was coming into treatment after the 18 week loss of a spontaneous pregnancy, and at no point did [Dr. Price] show any compassion or empathy for my situation. Communication was…I was coming into treatment after the 18 week loss of a spontaneous pregnancy, and at no point did [Dr. Price] show any compassion or empathy for my situation. Communication was non-existent. After tests came back with low AMH levels he immediately focused on donor eggs despite my previous spontaneous pregnancy. Once I conceded to donor eggs, my protocol was never explained to me and I was never given any options with regards to my treatment...Appeared very knowledgeable but did not have any patient compassion. He [Dr. Price] honestly made us feel like we were taking up his time when we asked lots of questions, did not…Appeared very knowledgeable but did not have any patient compassion. He [Dr. Price] honestly made us feel like we were taking up his time when we asked lots of questions, did not give me blount information, always “danced” around some topics and have more statistics than honest answers.... he never knew my chart when he entered the room, always asked me questions that has been answered in previous meetings that were clearly on the chartDr. Steiner has such a warm, nurturing personality. She really makes an effort to explain everything in detail and answer all questions. She has called me personally to answer…Dr. Steiner has such a warm, nurturing personality. She really makes an effort to explain everything in detail and answer all questions. She has called me personally to answer questions and has done routine monitoring scans herself when she is in the office, rather than the sonographer or nurse....When Dr. Steiner took over my care, I was "on the bench" due to a large ovarian cyst. Previously, we had done one cycle of timed intercourse using 5mg Letrozole plus an Ovidrel trigger and one IUI also using 5mg Letrozole and an Ovidrel trigger.Dr. Steiner is very warm and personable. She really cares. She's knowledgeable, warm, and kind. I feel like she listens and really cares. I enjoyed working with her. I just think…Dr. Steiner is very warm and personable. She really cares. She's knowledgeable, warm, and kind. I feel like she listens and really cares. I enjoyed working with her. I just think that the clinic is rather overloaded. I wish I'd had more time directly with her...Don't expect much face to face time, but it's not her fault...We did two agonist cycles given success with that approach previously...there's very little face-to-face physician/patient time...He [Dr. Thomas Price] refused to treat me based on my age. The exchange was abrupt and curt. He said the cut off was 43 for IVF at his clinic. I had just turned 44. I drove over 2…He [Dr. Thomas Price] refused to treat me based on my age. The exchange was abrupt and curt. He said the cut off was 43 for IVF at his clinic. I had just turned 44. I drove over 2 hours for the appointment... He reluctantly told me my success with egg donor ivf would be greater, then handed me off to office staff for a flyer on egg donation costs, but in every gesture rejected me as a client. I am interested in egg donation, and already knew my chances with my own eggs were low, but never expected to be treated so badly.We did an antagonist protocol and she [Dr. Jennifer Eaton] increased my FSH to 600 total, which seemed like overkill in the context of my previous cycle history and seems to have…We did an antagonist protocol and she [Dr. Jennifer Eaton] increased my FSH to 600 total, which seemed like overkill in the context of my previous cycle history and seems to have fried the eggs from that cycle. It was my worst one ever...She treats patients like humans in person, but in-person time with her is limited to procedures and the pre-cycle consult. You don't see her at all during the cycle otherwise. She is responsive through the patient portal, but her emails are very brisk and at times felt abrasive. Husband agreed.He's [Dr. Price] on the direct/blunt side, but I like that. Not super warm/fuzzy, but still kind. Really good at explaining every step during examinations and procedures, and…He's [Dr. Price] on the direct/blunt side, but I like that. Not super warm/fuzzy, but still kind. Really good at explaining every step during examinations and procedures, and keeping me calm. Answers questions in session, and through patient portal....I did 3 rounds of Prednisone and letrozol, which were unsuccessful in creating a pregnancy. He thinks I have PCOS and may not be ovulating, but I did appear to ovulate on the meds. An HSG was done, and IUI was recommended. Haven't started that yet.I only see her [Dr Eaton] when I make specific consultation appointments, never for procedures like IUI, which hasn’t enabled me to develop a strong rapport with her or talk about…I only see her [Dr Eaton] when I make specific consultation appointments, never for procedures like IUI, which hasn’t enabled me to develop a strong rapport with her or talk about things more informally during visits....I often felt like I got different answers at different times, like my doctor was too busy to remember what we’d discussed previously or her opinions about my treatment changed inexplicably.My husband and myself did not have the best experience with Dr.Hurd. We felt as though he never read our charts before we came for a visit or was aware of our situation. ... After…My husband and myself did not have the best experience with Dr.Hurd. We felt as though he never read our charts before we came for a visit or was aware of our situation. ... After our negative pregnancy test he had suggested we try naturally before our next round not remembering that my husbands semen did not contain sperm and we had to extract it.While Dr. Hurd is extremely knowledgeable, his "bedside" manner is lacking. He provides a lot of information during each consultation visit, but is very clinical in his delivery…While Dr. Hurd is extremely knowledgeable, his "bedside" manner is lacking. He provides a lot of information during each consultation visit, but is very clinical in his delivery which can be difficult for a non-medical person to understand or absorb. It is especially difficult when you are very new to the fertility process.... After being diagnosed with unexplained fertility, Dr. Hurd initially presented several IUI and IVF options. He outlined the benefits and drawbacks of each option including estimated costs. Since my husband and I were new to the fertility process and due to the lower initial cost, we elected to try IUI with Clomid and Ovidrel trigger shot.I felt that Dr. Eaton took adequate time with me and that she expressed sorrow for the long infertility journey that I'd been on...I only saw Dr. Eaton about 3 or 4 times, but I…I felt that Dr. Eaton took adequate time with me and that she expressed sorrow for the long infertility journey that I'd been on...I only saw Dr. Eaton about 3 or 4 times, but I felt that she was personable and took time with me as needed and answered my questions well. She referred me on to a rheumatologist when some blood tests showed other concerns that were outside of her expertise, and I appreciated that she wanted me to have those results looked at by another specialist.Dr. Eaton was pleasant and knowledgeable. I wish she and not a fellow would perform the IUI’s... I was surprised that some things weren’t covered, outside of my questions at the…Dr. Eaton was pleasant and knowledgeable. I wish she and not a fellow would perform the IUI’s... I was surprised that some things weren’t covered, outside of my questions at the end. (Like at the end of the day, what is our liklihood of bringing home a baby using IUI vs. IVF or how does my weight impact these numbers?)... . Each cycle was about the same. Med doses didn’t change as we continued doing IUI’s. For IVF, we learned that we didn’t stimulate long enough, and many of my eggs were not mature. I did one more IUI after this, and I didn’t feel like that was taken into consideration during the IUI.Do your research on what testing is done at other clinics to diagnose infertility causes and be sure she [Dr. Eaton] orders them... My husband had poor SA results and I feel like…Do your research on what testing is done at other clinics to diagnose infertility causes and be sure she [Dr. Eaton] orders them... My husband had poor SA results and I feel like it was dismissed without being addressed, she did not order another SA to confirm the poor result, nor refer him to a urologist. Feel like the plan is dead in the water until we give up and go on to IVF...I feel like she had a plan in mind five minutes into our first appointment and did not defer from the course.Dr. Hurd seems like a very kind, knowledgeable doctor during the consult. However, he recommended we do regular insemination, and then that changed to 50 regular/50 ICSI, and then…Dr. Hurd seems like a very kind, knowledgeable doctor during the consult. However, he recommended we do regular insemination, and then that changed to 50 regular/50 ICSI, and then we were told that really the best case was all ICSI. We wanted the best outcome, and were very confused as to why this changed 3 times during our process.... You will rarely see Dr. Hurd, so during your consult, really take the time to ask ALL the questions you have.I started seeing Dr. Price for recurrent loss. He ran a slew of tests, more than most doctors seem to, and gave me options for further testing. Due to some of my numbers, we tried…I started seeing Dr. Price for recurrent loss. He ran a slew of tests, more than most doctors seem to, and gave me options for further testing. Due to some of my numbers, we tried Femara/Letrozole for 1 cycle (had a CP) and Clomid for another (had an ectopic). Our next plan of attack is Clomid again...He [Dr. Thomas Price] may not be the most sensitive man when it comes to speaking, and can be very blunt. But he knows what he's talking about and is thorough. He's good at explaining issues, reasons, medications, and treatment plans. And he's usually quick to respond (and will respond to a ton of questions, even if he may think they're silly). He gives pros and cons, laying out options and helping you understand them, but lets you make decisions about your own care when there is a choice to be made. He hasn't been pushy about treatments and has been caring when I have experienced loss.Dr. Eaton is very straight-forward and patient and willing to explain all of the medical information clearly and in detail. She presented us with options, listened to our…Dr. Eaton is very straight-forward and patient and willing to explain all of the medical information clearly and in detail. She presented us with options, listened to our concerns, didn't pressure us into treatments but was clear about what she felt was the most likely to work. That said, I had a few occasions where I felt like I would have liked a more compassionate response from her... Because Duke is a teaching hospital, I see the fellows more often than I see Dr. Eaton. And my retrievals and transfers have been done by various doctors in the practice, although Dr. Eaton manages my care.He [Dr. Hurd] is very delightful and compassionate, and the Fellow under Him was equally amazing. I saw her more than him, but she took care of me just as good. He was easy to…He [Dr. Hurd] is very delightful and compassionate, and the Fellow under Him was equally amazing. I saw her more than him, but she took care of me just as good. He was easy to communicate with through their portal, but I did feel he was strongly opposed to putting in more than 1 embryo...I felt like it was more of a business deal, neither human or number. I was treated like a human by Fellow, and Dr Hurd but a number by the clinic staff [at Duke]....She [Dr. Eaton] is a great doctor and I feel very respected by her. She is warm and compassionate while also being direct and honest. She has a good sense of humor, she provides a…She [Dr. Eaton] is a great doctor and I feel very respected by her. She is warm and compassionate while also being direct and honest. She has a good sense of humor, she provides a lot of hope and optimism ... I’ve had several doctors perform procedures and I had honestly less Pain after she performs the procedure than others. Sometimes it is hard to get an appointment with her in a timely manner. Overall, I highly recommend her.Dr. Hurd never seemed in a rush and always took whatever amount of time was needed in order to make sure all my questions were answered. He truly seems to care...Dr. Hurd was…Dr. Hurd never seemed in a rush and always took whatever amount of time was needed in order to make sure all my questions were answered. He truly seems to care...Dr. Hurd was always very open and honest in a good way. He explained our options and we are now waiting for our next appointment to discuss starting our IVf journey since we have had 3 failed iui's. He shows compassion and seems to really care about his patients...if there is something you don't understand, he will take the time to walk you through it.He took the time to explain anything we didn't understand or wanted explained.... From the first consultation with Dr. Suheil Muasher we new that we were in the right place even…He took the time to explain anything we didn't understand or wanted explained.... From the first consultation with Dr. Suheil Muasher we new that we were in the right place even if we weren't successful.... We used 3 day embryos and transferred them on day 3 because in a past cycle, are embryos died on day 3-4. It proved to be the right decision.... We had one healthy baby, which is now our beautiful almost 2 year old daughter.Her [Dr. Jennifer Eaton] strengths are very organized and thorough. She knows exactly what should be the next steps as it relates to you...Her weaknesses is not having empathy…Her [Dr. Jennifer Eaton] strengths are very organized and thorough. She knows exactly what should be the next steps as it relates to you...Her weaknesses is not having empathy when they are trying to decide best options along with financing IVF...I always felt she cared during the stages of possibly going to IVF. However, as time past along, my husband and I were speaking about our options, how to possibly fund it, and whether this was the best plan of action. When I called and emailed her about a more affordable option of IVF, my call nor email was not responded to. Therefore, I felt as if she was not showing any empathy to our needs and wanting to know if this would be an option for us versus traveling to the doctor's office and paying another co-pay for a five minute conversation.Dr. Price is a very straight forward person. He is very serious in his practice. He rarely smiles but makes eye contact when needed. He only saw my husband and I twice and we had…Dr. Price is a very straight forward person. He is very serious in his practice. He rarely smiles but makes eye contact when needed. He only saw my husband and I twice and we had to deal with other doctors and nurses in the clinic....He will remain professional and be straight forward with you but do not expect any warm and fuzzy feeling.Dr. Muasher takes time to come in and talk with me even when he's not scheduled to see me. He came in on a Saturday for one of my ultrasounds to see it without really needing to…Dr. Muasher takes time to come in and talk with me even when he's not scheduled to see me. He came in on a Saturday for one of my ultrasounds to see it without really needing to be there. He is always compassionate and had a warm heart...He's genuine, kind and respectful. He takes time to hold my hand and reassure me. I met him in 2015, when my husband and I decided to start fertility treatments after a miscarriage in November 2013. Dr. Muasher takes time to meet with me anymore my husband to go over results and our plan. He called me personally to discuss my concerns.I have really liked Dr. Hurd since our first visit with him over a year ago. He is really warm and respectful and takes all of my suggestions into consideration. He tells me what…I have really liked Dr. Hurd since our first visit with him over a year ago. He is really warm and respectful and takes all of my suggestions into consideration. He tells me what to expect and is always there to answer questions. He encourages me to send him emails and doesn't seem annoyed with my endless questions. He seems very invested in helping us get pregnant.Dr. Hurd is extremely warm and comforting and makes you feel like you are in really good hands. He is optimistic but honest about things. He always remembered my case and seemed…Dr. Hurd is extremely warm and comforting and makes you feel like you are in really good hands. He is optimistic but honest about things. He always remembered my case and seemed to be truly disappointed when things didn't work out. I feel like he really wanted to see us be successful, and not just for the clinic's statistics. He even gave me the option of getting a second opinion after our second failed transfer, but he said he thought he learned a lot about my body and that we could be successful on another try (which we were). I felt like he treated me as an educated participant rather than a patient who didn't know anything. He sent me a personal letter congratulating us after we had our baby and was very happy to see our success story.She [Dr. Eaton] is not very friendly and doesn’t like being challenged with questions. She didn’t coordinate my care when she was going to be gone during my donor cycle. She told…She [Dr. Eaton] is not very friendly and doesn’t like being challenged with questions. She didn’t coordinate my care when she was going to be gone during my donor cycle. She told me that it was all very formulaic and not to worry....All the donors are treated with the same protocol and it doesn’t seem like adjustments are made. She is very against transferring two embryos unless there are only two embryos at the end of the cycle.Dr. Price patiently listened to my every concern. He was so kind and thoughtful. He would allow me to share studies with him and explain in a data driven way why he might come out…Dr. Price patiently listened to my every concern. He was so kind and thoughtful. He would allow me to share studies with him and explain in a data driven way why he might come out differently. I think he’s probably the most thoughtful and knowledgeable physician I have ever encountered....Antagonist protocol (twice), with PGS testing of 5 day embryos. Produced 7 5-day embryos across two freeze all cycles. Agonist protocol with 3 day freeze all embryos.After going through a couple cycles with him and looking back (after transferring to a different clinic), I don't think his [Dr Thomas Price] approach was nearly as aggressive…After going through a couple cycles with him and looking back (after transferring to a different clinic), I don't think his [Dr Thomas Price] approach was nearly as aggressive enough as was warranted for my situation. After 2 failures (both BFPs that didn't make it out of the first trimester), he jumped straight to donor egg as one of my next options to evaluate. When he had zero explanation for the losses.Dr.Eaton truly loves her job as a reproductive endocrinologist. She works tirelessly to make sure her patients are heard, taken care of and respected, even by her own staff.…Dr.Eaton truly loves her job as a reproductive endocrinologist. She works tirelessly to make sure her patients are heard, taken care of and respected, even by her own staff. Through all of the ups and downs of the infertility journey, I always felt like I had her in my corner to help me pick the best option for me, my spouse and our plans to be parents.... Dr. Eaton has great bedside manner. She truly gets to know her patients, their wants and desires and works with you to come up with a plan that meets all of your needs and comfort levels.I think Dr. Price does care about his patients, but doesn’t have a great bedside manner. He doesn’t take a lot of time to explain things in person, but he will respond to…I think Dr. Price does care about his patients, but doesn’t have a great bedside manner. He doesn’t take a lot of time to explain things in person, but he will respond to email....He isn’t one to think outside the box in regards to treatment. Very formulaic in the treatment of patients. If you are a basic case then he will work with you. I didn’t feel like he would thoroughly explain my options and I wasn’t given any resources....I was told donor eggs were my only option at age 34.He [Dr. Price] actually used the phrases "you're never going to get pregnant with numbers like that" and when my second ivf cycle failed he said the he didn't know what to do next…He [Dr. Price] actually used the phrases "you're never going to get pregnant with numbers like that" and when my second ivf cycle failed he said the he didn't know what to do next and they'd just "try transferring met embryos next time." Her offered no change in treatment plan other than more embryos...No one really made an effort to get to know us with the exception of a fellow. It was a rather cold feeling office...He [Dr. Price] was amazing. Very personable. Personally called to check on me. Personally met me at the clinic in the weekend to draw labs...He was very kind and caring and was…He [Dr. Price] was amazing. Very personable. Personally called to check on me. Personally met me at the clinic in the weekend to draw labs...He was very kind and caring and was there for me every step of the way. Very knowledge and thourough. He describe every detail of what to expect. He was always available and responsive. He seem s to understand PCOS better than any other Doctor I had seen.Who you would meet
Physician
Clinic route
Use the clinic profile to understand access, monitoring, transfer planning, and the handoff points that need agency, legal, escrow, and insurance coordination.
Get planning helpConfirm current intake requirements, accepted case types, and coordination contacts.
Ask which records, clearances, monitoring visits, and carrier-screening steps are required before transfer planning.
Ask how they time transfer and who they need on the care team.
Sequence attorney, agency, escrow, and insurance review before transfer timing creates pressure.
Patriot can help map this clinic into the full route, including legal timing, carrier coordination, escrow, insurance review, and next-step readiness.
Nearby
Fertility clinic
Raleigh, NC · (919) 248-8777
Google Business Profile 4.6/5 (247 reviews) · As of May 30, 2026
Fertility clinic
Cary, NC · (984) 464-2244
Christina Mitchell, Leah Bressler
Google Business Profile 4.6/5 (125 reviews) · As of May 30, 2026
Fertility clinic
Cary, NC · (919) 233-1680
Google Business Profile 4.4/5 (498 reviews) · As of May 30, 2026
Fertility clinic
Charlotte, NC · (704) 247-2209
Google Business Profile 4.1/5 (131 reviews) · As of May 30, 2026
Next step
Share a short note. We’ll keep this provider and state attached so the conversation stays on your route.
Provider
Duke Fertility Center
Role
Fertility clinic
State
North Carolina
Something look off?
Hours and intake change. Confirm with them before you plan around this page.