I would have given 5 stars as he was my doctor for 11 years. I'm sad to say I still see my insurance listed on accepted insurances. Towards the end it was hard to get ahold of…I would have given 5 stars as he was my doctor for 11 years. I'm sad to say I still see my insurance listed on accepted insurances. Towards the end it was hard to get ahold of anyone for medication refills I left a voicemail everyday for a week. In December i then received an email, it was said they no longer accepted my insurance but if I wanted to continue to see him I would have to pay out of pocket. An amount that just wasn't an option for me. I was heartbroken that I need to find a new Dr. Since he was like family and I trusted him. All the things we had gone through throughout the years. Unfortunately I think it was a polite/ rude email instead of outright saying we can no longer see you as a patient. I wish he had just told me himself.Fertility clinic
New England Reproductive Medicine & Surgery
Millbury, MA · (508) 917-6720 · (508) 917-6721
- Website
- nermas.com
- Location
- Millbury, MA

Patient reviews
Excerpts come from public listings. Show more reveals the excerpt stored here; the original source has the full review.
25 excerpts on this page31 Google reviews
I originally chose this doctor based on insurance limitations, despite some hesitation after reading other reviews. After spending about a year under his care for fibroids, I left…I originally chose this doctor based on insurance limitations, despite some hesitation after reading other reviews. After spending about a year under his care for fibroids, I left feeling unheard, dismissed, and doubting myself. His bedside manner was consistently cold and made me feel more like a price tag than a patient. Every visit felt transactional rather than supportive, and I never felt genuinely listened to or cared for. I ultimately stopped seeing him right before I scheduled surgery because of the stress, hassle, and overall discomfort I felt. I’m now under the care of a different doctor who successfully completed my surgery, and the contrast has been night and day. Looking back, I’m incredibly grateful I trusted my instincts. I’m sharing this because I hope it saves someone else the headache and heartache I went through when searching for help in such a vulnerable state. My experience left me with a lot of anxiety and wasted time and I would not recommend him based on what I went through.Dr. Clark is a great doctor and I wish nothing but the best for him. However, communication is terrible at this office. I sent multiple messages in regards bleeding outside of my…Dr. Clark is a great doctor and I wish nothing but the best for him. However, communication is terrible at this office. I sent multiple messages in regards bleeding outside of my normal cycle and never got a response back. They need a better administration, otherwise this business will go downhill. I am definitely going somewhere else, where I can feel I do matter.I was a patient with Dr. Brian Clark from Fall 2024-Spring 2025. He’s a great doctor. He knows what he’s doing and he makes sure to stay up to date on any and all research done…I was a patient with Dr. Brian Clark from Fall 2024-Spring 2025. He’s a great doctor. He knows what he’s doing and he makes sure to stay up to date on any and all research done for reproductive health and medicine. He tries to keep it as non-invasive as possible. I can see how his straight-forward way of communicating can be off putting to some, but he truly just wants to help families and add photos and stories to the wall of success in the office. However, I decided to switch to a practice located in a hospital because the timing at NERMAS was just not working out. I hope they have more employees at the front desk by now because it was very difficult to contact the office. The phone would go to voicemail and email responses would be anywhere from 24-72 hours out, and I’d have to send reminders to them often. It was hard scheduling appointments at the right time in my cycle because of their hours. Being closed on Fridays added more stress. I made my decision not to return when they prescribed an oral contraceptive because they would be out of the office that week. I felt like my cycle was becoming too much of an inconvenience. I wasn’t comfortable messing with my cycle when the trigger shot they prescribed had already thrown it off the previous month . This is just my personal experience. I know a lot of the patients have found success at Dr. Clark’s office. It can be the perfect place for others, just not for me.Three years ago I was referred to Dr. Clark, an excellent professional, humane and empathetic; I was truly fascinated by his treatment.Been trying to schedule an appointment and get a call back for a week now. Kinda upset I have been referred to this place and nobody is returning my calls. I hope the staff is…Been trying to schedule an appointment and get a call back for a week now. Kinda upset I have been referred to this place and nobody is returning my calls. I hope the staff is better than what I have been reading in the reviews!!I’ve had the most amazing experience with Dr. Clark. I’ve been a patient for the past year and some change. All the staff have been so kind and welcoming both in person and via…I’ve had the most amazing experience with Dr. Clark. I’ve been a patient for the past year and some change. All the staff have been so kind and welcoming both in person and via email. Dr. Clark performed an open myomectomy to remove uterine fibroids and was very informative and supportive in the whole process. I’ve never had such a positive experience with a medical provider. (And my husband agrees! 😊)I am sad to say, that after 7 years of being a patient at NERMAS, I have decided to change doctors. Dr. Clark is a great doctor. He has wonderful bedside manner and is very…I am sad to say, that after 7 years of being a patient at NERMAS, I have decided to change doctors. Dr. Clark is a great doctor. He has wonderful bedside manner and is very knowledgeable. However, the atmosphere has drastically changed. It used to be warm and welcoming. Now it feels cold and tense. Both the nurses and front office group are extremely apathetic. They literally don’t care about the patients. I am very sad to be leaving, but I just can’t take it anymore.I really don't know how anyone can give Dr Clark anything less than 5 stars. He's very thorough, honest, and truly loves being able to help women with their healthcare needs. He…I really don't know how anyone can give Dr Clark anything less than 5 stars. He's very thorough, honest, and truly loves being able to help women with their healthcare needs. He does all he can for his patients. I've had two surgeries by him and the most recent was the day before the 4th of July. He still called me to check in to see how I was doing. The only thing I don't like is that I now have no reason for him to treat me. He answered every question I had and was always very adamant about things being my choice. He's a great Dr. One of a kind for sure. And the receptionist Donna is a hoot! It's nice to go an appointment and have a few laughs beforehand. The whole staff there is amazing.So at first I wasn't sure.. I was scared, skeptical and untrusting. Had every test done and had total unexplained infertility. But after 5+ years of treatments - IUI and IVF I…So at first I wasn't sure.. I was scared, skeptical and untrusting. Had every test done and had total unexplained infertility. But after 5+ years of treatments - IUI and IVF I finally got my little miracle in 2023 And it wouldn't of been possible without Dr Clark and his amazing staff. Sitting here reading comments on Jane and others lol.. it's a Drs office. Ppl generally aren't the happiest. If you've had an experience like mine you know that. But hey Talking to them helps. I actually enjoyed seeing Jane as I was in so often. I always felt important and yes I followed up ALL THE TIME. Daily. As anyone has to when dealing with healthcare. If you expect ppl to call you and babysit you have a lot to learn. Dr Clark is as thorough and realistic as they come. No Bs and never quits. What can be done will be done. When something didn't work we met again and tried something different. What other Dr TEXTS their patients?? He was there 24/7 with whatever questions I had the ENTIRE time. Don't judge a book by it's cover. As someone who had a long road to motherhood, I highly recommend.Worst experience ever. Dr. Clark’s staff is extremely incompetent, rude, and they also screen calls (not answering your call, now you know why!) I thought I had genetic testing…Worst experience ever. Dr. Clark’s staff is extremely incompetent, rude, and they also screen calls (not answering your call, now you know why!) I thought I had genetic testing done and sent something over and nobody at his office told me otherwise (him included) and now 6 months later at a new provider I found out I never had it and I am a carrier for something very significant. At one point here I thought I was pregnant and never received any follow up about my blood work. I had to look at it and analyze it myself. They only care about statistics. Had I become pregnant due to the lack of care here my child would have most likely been very impaired. This place is dangerous and I wouldn’t recommend anyone go here. Run if referred here.Great staff. Always calls me back within the day. Dr. Clark is a huge advocate for best-in-class women's healthcare, which is important to me. And he takes the time to explain…Great staff. Always calls me back within the day. Dr. Clark is a huge advocate for best-in-class women's healthcare, which is important to me. And he takes the time to explain everything in detail and answer any questions. I've been a patient for several years. I first went when I had ovarian cysts that needed to be removed, and I've stayed a patient ever since because of the wonderful experience I had during that time. Several years later...Dr. Clark is now treating me for menopause symptoms.I was denied to be seen after three months of waiting I cannot be seen without a mask and they did not provide me with one unprofessionalVery unprofessional doctor. Every time I came in he said, “how’s it going?” And I say, “fine.” And then he says, “no you’re not, you’re here.” After waiting 5 weeks for my…Very unprofessional doctor. Every time I came in he said, “how’s it going?” And I say, “fine.” And then he says, “no you’re not, you’re here.” After waiting 5 weeks for my appointment to go over my results, I had tried to set up an IUI cycle but the office was very hard to get ahold of. Meds were “ordered” but didn’t show up at the pharmacy until I followed up. I felt like I needed to double check everything they did. Even before that cycle, the testing wasn’t ordered when they said it was ordered. Just very poorly run. I ended up switching providers since I was so stressed out about getting the things I needed. Have to wait 2 months for a new doctor but I’m glad I left.Dr. Clark Is good at his profession. However, this doesn't make up for the inadequacies of his staff in regards to communicating. As a consumer, I have a reasonable level of…Dr. Clark Is good at his profession. However, this doesn't make up for the inadequacies of his staff in regards to communicating. As a consumer, I have a reasonable level of expectations. Those are not being met.Dr. Clark has a great bedside manner. He is always caring and thorough. Every time I go to my appointments I never leave questioning anything or with doubts. He makes sure I am…Dr. Clark has a great bedside manner. He is always caring and thorough. Every time I go to my appointments I never leave questioning anything or with doubts. He makes sure I am heard and what I want is done.Incredible physician!! Patient, understanding, thorough & pleasant!Dr. Clark is the BEST doctor! He cares, listens, and gives you the individual attention others don't. Excellent bedside manner, answers and explains everything! I can't recommend…Dr. Clark is the BEST doctor! He cares, listens, and gives you the individual attention others don't. Excellent bedside manner, answers and explains everything! I can't recommend him enough! And he does have an amazing team in his office!I love Dr Clark greatest doctor ever!!! My only reason I don't give him 5 is because the receptionist Jane isn't very friendly.I was referred to Dr Clark for a robotic myomectomy which was done on 06/01/2018 exactly 2 weeks after I met him. From the time i consulted with him, I knew that I had found the…I was referred to Dr Clark for a robotic myomectomy which was done on 06/01/2018 exactly 2 weeks after I met him. From the time i consulted with him, I knew that I had found the right and caring surgeon. His bed-side manner and communication were excellent. After surgery he checked on me almost every day via text message to make sure I was ok. Extremely genuine. He is obviously in this field to make a difference in the world and that he is certainly doing in a positive way. He is very understanding and has all the characteristics a doctor should have. He is a valuable asset to anyone who needs him. Highly recommended. Thank you Dr Clark BettyDr. Clark is one of the best doctors I’ve seen in my life He is smart.Doctor and staff are great! Call backs and appointment timing are a little dicey.If there was a 0 option I would select it. I don't recommend Dr. Clark unless you want to be treated like you don't matter. Dr. Clark performed surgery on me last year and his…If there was a 0 option I would select it. I don't recommend Dr. Clark unless you want to be treated like you don't matter. Dr. Clark performed surgery on me last year and his staff or himself never followed up to see how I was doing. Mind you I did leave a message for the Dr. to call me with the staff when they opened on Monday, do to they didnt know what happened during the surgery. So Ieaving a message with the staff didnt work as I never got a call. I had to call my OBGYN to findout what he did and that took them calling Dr Clarks office 5 times to get the info. I got the call from Dr Clark 16 days later when he got my results. The office staff treated me disrespectfully especially the office manager about my health insurance charges. The Dr wouldn't see me after my surgery until I paid my co-pays, which was covered thru my insurance company. The surgery never resolved the issue and now I am experiencing more medical issues. I am seeking medical attention else where after my experience and I am glade that I did. I am much happier working with this new Dr.and his office staff is so nice, here I actually matter.Dr. Clark was my medical knight in shining armor! We struggled with fertility for 5 years. I saw doctors in CA before moving back to MA. I stumbled upon Dr Clark’s info and went…Dr. Clark was my medical knight in shining armor! We struggled with fertility for 5 years. I saw doctors in CA before moving back to MA. I stumbled upon Dr Clark’s info and went for a consultation. He was incredible! He was honest and direct with us. He had a plan and followed up every step of the way. After years of struggle, Dr Clark helped us have our daughter! She is a healthy 6 yr old now, full of spunk and smart as can be! I’m so proud of her! And I wouldn’t be able to call myself a mom without Dr Clark’s help! Thank you! You’re an amazing man and medical genius!!Dr. Clark is right to the point and wastes no time in finding a solution and getting things fixed. He listens very well and has a plan for everything. I was never a fan of male…Dr. Clark is right to the point and wastes no time in finding a solution and getting things fixed. He listens very well and has a plan for everything. I was never a fan of male doctors but he changed my mind quickly, I would recommend him to anyone needing his expertise. His office staff is absolutely delightful as well and the office setting doesn't feel like a doctors office.Who you would meet

Brian Clark
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New England Reproductive Medicine & Surgery
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