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Given the substantial financial investment and trust placed in this clinic, I expect a higher level of care and communication. The stress of infertility treatment is enough to…Given the substantial financial investment and trust placed in this clinic, I expect a higher level of care and communication. The stress of infertility treatment is enough to deal with alone without the inadequate staff responses to my questions and leaving my appointment to do self-research on Google because I'm not being informed of what's going on. A critical error occurred when I was provided a medication protocol prior to receiving OURA blood work results, which, upon repetition after my poor response to the egg retrieval and my one and only embryo failure, revealed a below-average score. This oversight may have contributed to the need for additional procedures. I feel that with the money spent and the trust I placed in your clinic, I should have been given the best opportunity from the start. I feel I have not been treated with respect or care. When my transfer failed, no one from the clinic called me; I had no idea what to do next and had so many questions. I was not even informed that the Dr would call at all until days later when Dr.Hines finally called . You took my time and my money and caused more hurt.
