After starting with two other clinics, I have been working with Kindbody for the last two years . I really want to give them 5 stars because the care was amazing. Each team member…After starting with two other clinics, I have been working with Kindbody for the last two years . I really want to give them 5 stars because the care was amazing. Each team member that I worked with was incredibly kind, patient, and generally willing to answer all of my questions- and I had a lot of questions. I never had to wait more than a minute or two to be seen (even when I was late) and always felt treated as an important and unique individual - not just a number. I never felt rushed by any of the providers. The DC office administrator, Dorian, often caught an earful when i was struggling with the billing department and always responded with grace and made every effort to help me resolve the issues. I will also say that the physical space was always immaculate, warm, and inviting. I think for me, having an all female staff really added a level of comfort and trust that I would be listened to and believed. As an older potential mom, I am most thankful for Dr. Liu. From the moment I met her she offered a comprehensive, honest, and hopeful explanation of what was possible, as well as, what it would take to achieve my goals. While the science was the same with all of the doctors I spoke with- Dr. Liu's delivery was markedly different. Dr. Liu had visuals, slides, and sensitive ways of explaining the challenges I was up against. I immediately trusted her from the start and have not had one regret about trusting her with this very tender process. She was willing to go as far as I wanted and let me chart a path that left me confident that I have done everything that I can to reach my goal. This not just a job, it's a calling for her. Sadly, my only complaint is with the insurance department and the billing department. They would get insurance authorizations, but then attempt to require me to pay my deductible before major procedures were rendered. For each of my procedures, I had to explain that my insurance company did not require me to meet my deductible before covering procedures. Each time I had to request that the deductible of $1,000 be taken out the financial agreements before signing prior to procedures. At the end of the day, I have to say that it was worth every frustrating billing call to get this level of quality care in an environment that started to feel life family.
