Idaho Urologic Institute

Worst customer service every, the nurses are incompetent and the practitioners are horrible to speak with. We were lied to about stuff and when we confronted them about it, since…

Avoid at all costs. My family has had 2 experiences here and both were absolutely unacceptable. The first time the doctor was 45 minutes late to my appointment because she “had a…

I had Aquablation for bph June 1. Dr. Kuntz did the surgery and it’s now day 17 and I’m feeling great. Very little pain thru the entire thing. Dr. Kuntz is a great, gifted surgeon…

Would love to give Idaho Urologic Institute zero stars. I have given them a fair chance and have gone to see them about 3 times now. Each visit they ask you to arrive 15 minutes…

Katie was rude and lacked bed side manner. I have an incurable condition and all she could say is there is no money in IC so they don’t research it or care. She kept repeating…

Have waited a month to get scheduled for a critical test and biopsy. Still no call. I call and I'm number 39 in the queue only to get a call back saying someone else will have to…

55 minutes. Here is how long I waited before hanging up. Calling to get an update on when someone getting surgery would be ready for discharge. Someone finally called me asking…

I have been a patient here since 2008. Over the past year this office has gone way downhill. Care here used to be phenomenal, my last two appointments have been so aggravating.…

Care has been phenomenal but trying to schedule or reschedule is worthless. Tried calling on 4/1 am and I was the 33rd caller waiting. Okay, no big, I will cancel within…

Dr. Parrillo is amazing! She is thorough, thoughtful, compassionate, and more importantly transparent. She was always mindful of my time and I never experienced any wait times.…

Incredible staff (kidney stones are NO fun) but the caring staff (Stacy Fish, PA is amazing - takes time to listen and help) and also Amber from billing is an absolute rock star.…

I recently underwent a HIFU procedure for prostate cancer, and I couldn’t be more grateful for the care I received. Dr. Dani and his assistant Nicole were absolutely…

The team at IUI have been phenomenal to work with! Everyone is so friendly and genuinely cares for us while on our IUI journey. Huge shoutout to Dr. Greer and Dr. Allen for…

paul mcnabbGoogleSource date: 8 months ago (when collected)

★☆☆☆☆

This place doesn't care about you. Its all about maximizing the absolute max profit and dont care about the satisfaction of the people they sell there service to. They actually…

In the past I have had good experiences with Idaho Urologic Institute, however as of late it hasn't been so good. First I would like to say that my Doctor is great, very…

I received excellent care from the Oncology Radiation Team. I want to thank Christy, Shannon, Matt, Art and Sheryl for making my 45 treatments doable. I was treated with great…

Everyone I encountered was very nice and understanding! I have PTSD and started having a panic attack and the doctor was very understanding and didn't push to get through the…

Each of the staff that I have had contact with has been respectful, kind and efficient. They have worked consistently to find solutions for my issues. I am very pleased with the…

I was very impressed with Nurse Grace she was very caring and clean me up well. She was caring I want toher to get raise and be ednotified when this happens

Not impressed with this place when it comes to cleanliness. Now you expect a certain amount of stuff at a urology center but the stains, spots, and puddles everywhere of urine are…

This place has hands down been the best experience I have ever had with medical professionals. The staff is all very caring and professional. Dr Kuo team is the absolute best in…

Very unprofessional staff. Hopefully artificial intelligence will replace them soon. They show the same caring and respect towards clients as a robot would. Artificial…

Good luck getting a refund if you overpaid. I’ve been waiting for a refund of $414 since November and keep getting told “our billing manager hasn’t approved the refund yet.”…

This is a large practice with multiple providers, serving a lot of patients. The atmosphere there is very much that of an assembly line, very impersonal. Showing up on time…

After what I feel has been excellent and caring service at IUI, I am giving them negative review today in what I feel is poor customer and patient service. This is because IUI has…

One of the receptionists is very rude. I thought she treats everyone the same way. I observed today she was very nice to others except us. As a minority I feel very uncomfortable…

My father was given a clean bill of health in December of 2023. Three months later he returned not feeling well. A biopsy was done and Dr Waldman told him he was 99.9 percent sure…

Dr. Kuo was amazing. But the rest of the practice is garbage. In addition to the constant inexplicable delays when waiting for my cancer surgery, IUI consistently violates the…

If you want poor customer service and communication than this is the place. They asked for a sample from my husband told him a time and then b/c of their incompetence had him…

I had a disappointing experience with this clinic. After promptly completing lab work as instructed, I waited over two weeks for my results, despite following up multiple times.…

Very disappointed in this facility and the treatment of my husband. At first, the doctor reassured us a vasectomy would be a seamless procedure and she has done plenty throughout…

Very happy with my experience at this institution. Never had long wait times, staff were all very professional and attentive to my needs. My surgery was successful and provided…

The doctors were great and their care was above average. But be careful and make sure everything they do is covered by insurance. I got a CT scan and a surgery here and I called…

IncognitoGoogleSource date: 2 years ago (when collected)

★☆☆☆☆

Tried calling and couldn't get through automated system arrived and patient was still not awake. The receptionist said she would let me know when I could go back and speak with Dr…

Been going here for a number of years now and have always been treated well both by reception, nurses and Dr. Williams. I saw Dr. Williams personally escorting people in the icy…

I have owned my own business for 40 plus years and if my staff working in the pharmacy treated my customers the way that they have treated me, they would be looking for a job. I…

They worked me in quickly. Dr Frederikkson is a great doctor and his supporting staff is kind and caring. I …

Not a good experience, didn’t feel like my son was safe or in good hands at all. Multiple times almost walked out with him before his surgeries, just didn’t have a good feeling at…

I am editing my review based on my most recent experience. The front check in staff were not friendly and could not get in touch with their own billing department. They said they…

The experience was good. I have been a patient there for a number of years and the only complaint is that you have to wait a long time past your appointment time to see your…

Dr. Greer is amazing and very good at his job...I could really hear and feel and see the empathy on his face. He thoroughly explained which treatment options may be the best for…