I will always recommend FIRM and Dr. Gentry as the place to go when needing assistance or guidance growing your family. Everyone there is kind and genuinely pleasant. Dr. Gentry…I will always recommend FIRM and Dr. Gentry as the place to go when needing assistance or guidance growing your family. Everyone there is kind and genuinely pleasant. Dr. Gentry is the absolute best. Not only is she an absolutely amazing doctor, but she is so down to earth too. Dr. Gentry is great at making you feel comfortable and breaking the information down nicely. Can’t thank you guys enough for everything!Fertility clinic
Florida Institute for Reproductive Medicine
Jacksonville, FL · (904) 399-5620
- Jacksonville Downtown: 841 Prudential Dr, Ste 260, Jacksonville, FL 32207 Directions
- Jacksonville South: 14540 Old St. Augustine Rd, Ste 2503, Jacksonville, FL 32258 Directions
- Daytona Beach: 415 N Clyde Morris Blvd, Daytona Beach, FL 32114 Directions
- Tallahassee: 302 Norton Drive, Suite 101, Tallahassee, FL 32308 Directions
- Valdosta GA: 220 Northside Drive, Valdosta, GA 31602 Directions
- Website
- fertilityjacksonville.com
- Phone
- (904) 399-5620
- Location
- Jacksonville, FL

Patient reviews
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80 excerpts on this page139 Google reviews
I cannot recommend Dr Gentry enough. She is the perfect balance of personable and knowledgeable. If you are looking for someone to chase your dreams of becoming a mother (or…I cannot recommend Dr Gentry enough. She is the perfect balance of personable and knowledgeable. If you are looking for someone to chase your dreams of becoming a mother (or continuing your family) Dr Gentry will get you there. Thank you FIRM for helping me achieve my dreams of having babies.My wife and I have officially graduated from FIRM with our second baby, and we truly couldn't have done it without Dr. Gentry. She has such a rare ability to make her patients…My wife and I have officially graduated from FIRM with our second baby, and we truly couldn't have done it without Dr. Gentry. She has such a rare ability to make her patients feel genuinely cared for and supported throughout the entire process. During both of our IVF journeys, we had complete trust in her. Not only because of her expertise, but because of the compassion and reassurance she brought to every step along the way. If you are looking for the best in the business, get in with Dr. Gentry.There truly aren’t enough words to express our gratitude to Dr. Erb, Patty, and the entire team at FIRM. Thank you for guiding us through one of the most challenging and emotional…There truly aren’t enough words to express our gratitude to Dr. Erb, Patty, and the entire team at FIRM. Thank you for guiding us through one of the most challenging and emotional journeys of our lives with such compassion, patience, and expertise. We feel incredibly blessed by the arrival of our identical twin girls, and are so grateful to this amazing team for helping make this dream a reality. Your care, support, and guidance meant more than we can put into words, and we will always be grateful for the role you played in our journey. 💕Please do yourself a favor and do not go to Dr.Gentry. I had a horrible experience. Everytime I would ask Dr.Gentry a question. She wouldn’t answer. It would be, “We need to do…Please do yourself a favor and do not go to Dr.Gentry. I had a horrible experience. Everytime I would ask Dr.Gentry a question. She wouldn’t answer. It would be, “We need to do testing before I answer any questions!” Which, I understand logically because she can’t state steps. But she could’ve still answered my questions. When I got my bloodwork done I didn’t even get a call back. I called the office and they started that once I’m done with testing they’ll go over everything. I didn’t like the lack of communication. I got blood work done 2 months ago and I was told I needed to get my tubes checked and go from there to get answers. Well, I am pregnant! I called the clinic the 1st time and was told that I need to speak to a nurse first. I never heard back and so I called back in the evening and i was told that because I didn’t do “treatment” with them I needed to go to an Obgyn. Pam relayed the message from Dr.Gentry. Mind you, I have had birth defects when I was younger, I had a miscarriage and etopic pregnancy in the past. What is considered “Treatment” should’ve been clarified during the consultation before I wasted my time and money. I’m very disappointed and wouldn’t recommend this clinic to anyone. As an update, I went to a different clinic to get reassurance of my pregnancy to make sure everything was progressing correctly and I ended up having an etopic pregnancy! So thankful, for the fertility clinic that made an appointment for me and took me in with open arms!I dont like to write reviews but I dont hesitate when they can be helpful for others to save their time, energy and resources. I do not have an issue with Dr Winslow he had been…I dont like to write reviews but I dont hesitate when they can be helpful for others to save their time, energy and resources. I do not have an issue with Dr Winslow he had been professional and straight to the point. Nurses here are a joke, they are supposed to answer the forwarded phone calls OR return your call to make your appointment according to what day on your cycle you are, instead they never seem to care about these time sensitive appointments, I missed nearly 3 months worth of appointments trying to wait for their scheduling, I eventually had to go in person to schedule my appointments- seemed to work. As I am writing this review this marks day 3 of no one returning my call, this month is also wasted (4th month) because the nurses are not being efficient with following up with the patients and their appointments. When I raised this concern once, they asked me to come RIGHT NOW, had to take off from work that day and the day after. Super inconvenient, last minute, only after I raised concerns. Also the same nurse was supposed to call in a medication that required a pre-authorization, and i was supposed to take it on a specific day at the clinic. She told me my insurance would call me to let me know which pharmacy to go to. I called my insurance a day or 2 before my medication appointment, they told me no one called in this medication for you until this morning (the morning I called the clinic to remind them to call it in) and that they needed up to 5 business days to release the med. Ofcourse I ended up purchasing it at the clinic out of pocket for time sake. Patty made this journey very stressful and wasted our time for no reason. My advice seek another clinic that values your precious time. We come here to save this precious time of our lives not to waste it because of those who are not doing their job properly. not to mention the billing lady, calls and tells me I owe $150 dollars, I ask for what, she goes (umm I dont know) !!! Seriously?? Again the place is a joke.Dr. Erb and her staff in Jacksonville and the Daytona Beach Office are a blessing! My first IVF baby is now TWO! And my second IVF baby is about to turn 4 months old! I cannot…Dr. Erb and her staff in Jacksonville and the Daytona Beach Office are a blessing! My first IVF baby is now TWO! And my second IVF baby is about to turn 4 months old! I cannot recommend them enough. They have always been kind, courteous, and always readily available.I am endlessly thankful to Dr. Teresa Erb and the amazing team at FIRM. What started as a challenging and emotional fertility journey ended with the greatest blessing of my life.…I am endlessly thankful to Dr. Teresa Erb and the amazing team at FIRM. What started as a challenging and emotional fertility journey ended with the greatest blessing of my life. From the very first visit, Dr. Erb impressed me with not only her kindness and compassion, but also how incredibly knowledgeable and thorough she is. She took the time to explain every option, every step, and every decision, which gave me so much confidence and peace of mind. Her expertise, combined with her gentle encouragement and personalized care, made all the difference. She celebrated each milestone with me and supported me through every moment, and because of her skill and dedication, adding my faith in Jesus too, my dream of becoming a mother came true. The entire team at FIRM was warm, supportive, and attentive, making every visit feel reassuring and positive. I will forever be grateful for this practice and wholeheartedly recommend Dr. Teresa Erb and FIRM to anyone seeking fertility care led by true knowledge, compassion, and heart.I am eternally thankful for Dr. Winslow and what he has done to help grow our family. However, for both of my last two transfers, the billing department has been an absolute…I am eternally thankful for Dr. Winslow and what he has done to help grow our family. However, for both of my last two transfers, the billing department has been an absolute nightmare! This is the only negative I've ever had about FIRM for the last 6 years I have been a patient. They are completely unorganized and unprofessional in their billing department. I did not want to come to social media to hopefully resolve this problem, but it seems that is the only way it will get done. At no fault to Dr. Winslow; I don't think he has any idea how terrible they are. Any patient at FIRM knows you must be paid in full before having a transfer or proceeding with any procedure, and any patient also knows that the office HOUNDS you about being paid in full. Our last transfer was July 7th of this year. At our appointment prior to transfer on July 1st, we paid our full cost of our transfer. We paid our 2025 storage fee for the year by phone on July 3rd. Come transfer, we obviously owed nothing. At both ultrasounds after the transfer, we paid the required payment. At the last appointment when we graduated on August 7th, I enquired about why I received a bill in the mail for the cost of the transfer. I was told that they post cash payments once a month. $4000 of our transfer was paid in cash. The remaining $421 was paid with an FSA card. Our storage fee was also paid with the FSA card. The cost of the transfer was to be $4481, but I was told I had a $60 credit from my reconsult in December 2024 making the transfer total $4421. I have receipts from every single thing we have paid. The bill states the “Visit Total” for “Cryo Thaw and Transfer” on July 7th is $4050 which is less than $4481 or even the $4421 we had to pay. Our credit is listed above that amount. Our payments for each ultrasound post transfer are listed below that, showing the bill total for $3870. Based on the bill, it even appears we were overcharged for our transfer. Nonetheless, we have continued to receive a bill every month since July/August for the cost of the transfer that would have obviously had to have been paid BEFORE said transfer. I have called and left voicemails regarding this matter. In which the voicemail states the call will be returned in 24-48 business hours. This was October 8th that I last called and have yet to receive a follow up call about why I continue receiving a bill in the mail. I owe NOTHING for the remainder of 2025 until I get my storage bill for 2026. Today I received a letter that if they did not hear from ME within 10 working days that my account would be turned over to collections. This was dated November 29th and was received today, December 13th. STOP sending me a bill!! And please have the professionalism to follow up on a call whether or not the issue has been resolved or if it will be resolved. Because neither have been done in any sort of a timely manner with MY several attempts to reach YOU. If Susan, or her supervisor Vanessa, would finally return my call during the next business day, that would be great! Also to add, days prior to my 2021 transfer, I received a bill stating I owed THOUSANDS. After a Facebook review finally got the attention of whomever, it was deleted by FIRM, and the issue was handled. The issue being that they had been so completely unorganized the last 2 years on my account (no telling how many other patients), that they actually owed me THOUSANDS back due to their poor handling of money and organization skills. They need to be seriously audited. Make sure to get itemized bills of everything you have done at FIRM! I love Dr. Winslow and the nursing staff we have worked with over the years, but the billing department needs a serious AUDIT and hiring of people who are POLITE and COMPETENT!FAST FOWARD ONE YEAR LATER. This is hands down the best clinic I have ever been too. The quality of care is amazing here. I think Dr. Sundaram and her team for being so amazing.…FAST FOWARD ONE YEAR LATER. This is hands down the best clinic I have ever been too. The quality of care is amazing here. I think Dr. Sundaram and her team for being so amazing. The trust she developed with me along with always addressing my concerns to wanting the best for me has been amazing. Just went through ivf with her, and I was terrified with my high amh levels that I would have received OHSS after egg retrieval. No I didn’t, she took all the necessary steps in preventing that and just checking on me during the process. Dr. Winslow was great too and I appreciate him for being so nice and accommodating! I always have to give the biggest thank you to the ivf nurses - Miss Patty, and Maggie - they are the sweetest and kindest people I have ever met. And Miss Weezy the nurse anesthesiologist, thank you for being there with me the whole entire time during the procedure and checking on me every few minutes, especially saying the serenity prayer with her. I’m truly thankful for all you ladies🩵 I have to say this is the best doctors office I’ve ever come across. I wish more doctors were like these people, from entering the office to your visit - such heart felt and caring people working here. I want to especially thank Dr. Sundaram who has been truly amazing from reassurance, kindness, knowledge, making you feel heard, and always being able to explain the processes that are undergoing. I’m thankful for her help and I’m glad I chose her as my RE doctor.This practice involves politics in their business! If you don’t support this kind of mindset then just be aware that they just told me for my partner to be able to do a semen…This practice involves politics in their business! If you don’t support this kind of mindset then just be aware that they just told me for my partner to be able to do a semen analysis that he would have to provide proof of a work visa in place of his passport. We have never had problems at any other doctor’s office like this and it is clear that the higher ups are prejudice. In addition to that I got a lot of run around from people in the office and miscommunication that it took me 4 days just to be able to make an appointment.LINDA IN THE FINANCIAL DEPT is why this is 5 stars! She was the only one to give us the information about our insurance and is currently following up on an incorrect balance on my…LINDA IN THE FINANCIAL DEPT is why this is 5 stars! She was the only one to give us the information about our insurance and is currently following up on an incorrect balance on my husbands acct that wasn’t submitted to insurance (after 4 separate requests). She is a rockstar.. my dr is also fantastic, the check out experience isn’t fun because there are some attitudes for sure. BUT LINDA!!! We almost didn’t proceed because the financials were so confusing, but Linda calmed our nerves and TOOK INITIATIVE! She is the bestMy experience with this clinic has been extremely disappointing. Dr. Winslow repeatedly confused our medical file with other patients’, discussing conditions we do not have.…My experience with this clinic has been extremely disappointing. Dr. Winslow repeatedly confused our medical file with other patients’, discussing conditions we do not have. During several visits, he asked us the same questions over and over and requested the same medical records we had already provided multiple times. The records team consistently failed to upload our documents, forcing us to resend them before each appointment. Despite reports from Mayo Clinic, Myriad, and multiple other geneticists all confirming that the procedure he recommended was unnecessary, Dr. Winslow refused to move forward unless we paid for an additional, unnecessary opinion. We requested to switch providers, and while Dr. Gentry did a much better job of explaining our situation, she ultimately said she could not proceed without following Dr. Winslow’s guidance—meaning we were still required to obtain more opinions before treatment or proceed with unnecessary steps and costs.We have two beautiful children due to the efforts of Dr. Winslow and FIRM. They worked with us every step of the way with kindness and compassion. For those who are concerned…We have two beautiful children due to the efforts of Dr. Winslow and FIRM. They worked with us every step of the way with kindness and compassion. For those who are concerned about billing I recommend that you have an appointment where you only discuss the costs associated with any procedure. It is challenging to keep the financial part separate from the medical part in your mind. However, the end result is so worth it.My husband and I have been TTC for 3 years. We did not have a good experience at the first fertility clinic we went to and decided to switch to firm. When we got called back for…My husband and I have been TTC for 3 years. We did not have a good experience at the first fertility clinic we went to and decided to switch to firm. When we got called back for our consultation as soon as we walked in and didn’t have to wait 45+ minutes in the waiting room, I already knew we made the right decision. We met with Dr Gentry and she was absolutely amazing. She is very understanding and knows her stuff. Every question you have, she will answer it and not beat around the bush. She is super sweet and made me so, so comfortable throughout this tough journey. Infertility is hard, and you need a dr who is there to support you and listen to you. Dr gentry did that for us and I’m so excited we made the switch.This is my second review for the FIRM, for Dr. Kevin Winslow, ARNP Linda Fricke, and all nurses/staff at the clinic. I wholeheartedly recommend them for fertility treatments and…This is my second review for the FIRM, for Dr. Kevin Winslow, ARNP Linda Fricke, and all nurses/staff at the clinic. I wholeheartedly recommend them for fertility treatments and concerns. A couple years ago I would not have believed you if you told me that we would have the incredible children that we have...but thanks to FIRM we do! (I gave birth to our second FIRM baby a few weeks ago.) From the start I've experienced high quality care and kindness/understanding from the individuals who work here. I will always keep a special place in my heart for those at the Tallahassee office. Thank you thank you thank you for helping make our dreams come true!After 3 rounds of IVF at FIRM I can finally leave my review! Thank you, thank you, thank you! God finally blessed me with my perfect baby. I had the pleasure of working with Dr.…After 3 rounds of IVF at FIRM I can finally leave my review! Thank you, thank you, thank you! God finally blessed me with my perfect baby. I had the pleasure of working with Dr. Erb, and Dr. Winslow who helped to get me to a live birth. Although the odd were against us, I had a less than 1% chance of conceiving naturally. Dr. Erb was confident that I would have a baby through IVF, and she was right! Nurse Patty was very Knowledgeable and kind as well. The process was not perfect but it was sure worth it! Looking forward to starting the process again in the future at FIRM!We transferred to FIRM from another local clinic and are so glad that we did. I cannot say enough good things about this clinic. Dr. Erb and literally all of the staff have been…We transferred to FIRM from another local clinic and are so glad that we did. I cannot say enough good things about this clinic. Dr. Erb and literally all of the staff have been so kind and helpful throughout the IVF process. Dr. Erb is so calm and kind and always took the time to listen to us as well as answer all of our questions. Patty is literally the sweetest and was quick to get back to us regarding questions and/or results. I never felt like we were left hanging or that we were lacking guidance which we experienced at our previous clinic. So grateful for the entire FIRM team!Dr. Sundaram was AMAZING ⭐️ ⭐️⭐️⭐️⭐️. Three stars is only the rating I would give FIRM. Infertility is a sensitive and …I can’t say enough good things about FIRM. Everyone there, specifically Dr. Sundaram, Patty, and Victoria thank you so so much for everything. IVF was so scary and daunting to me…I can’t say enough good things about FIRM. Everyone there, specifically Dr. Sundaram, Patty, and Victoria thank you so so much for everything. IVF was so scary and daunting to me before starting at FIRM. I always felt comfortable calling if I had questions and I was always treated with kindness and patience at every appointment. As something with major anxiety at dr appointments and blood draws they really accommodated me. My husband and I never felt like “just a number” and we felt prepared in what to expect from step to step. It’s a hard process but where you choose to go really matters and I think FIRM is the best.It’s hard for me to write this, as I’m happy the clinic got me pregnant , however the BILLING and the communication is nonexistent. I received a bill for $8900, and I have…It’s hard for me to write this, as I’m happy the clinic got me pregnant , however the BILLING and the communication is nonexistent. I received a bill for $8900, and I have insurance. It only includes creating an embryo and transfer. The online program is less according to the website . It’s a very interesting concept if you have insurance that you pay more!!! I work in the pharmaceutical industry and have great coverage. I work daily on getting my own medicine approved and assisting offices on PA issues and coverage, I know that insurance companies always have something that’s not covered, but to receive a bill is appalling. 1. Prior to the embro transfer they didn’t give me an estimate on what insurance would not cover. They actually submitted it to my insurance about 5 days prior to a transfer. Insurance denied asked for documentation, they failed to provide so IVF can be covered. 2. I cannot get ahold of anyone in billing, but when they wanted a payment they hound you. 3. I copied the nurse since that’s the only contact who responds, but unfortunately she has nothing to do with prior authorizations or the billing department. 4. Finally, please look at reviews, I’ve seen this as a complaint from many. 5. I’m now filing an appeal with my insurance to get it corrected . This is not what patients should do, this is why staff is trained, paid and hired. 6. No one who’s pregnant or trying should have additional stress due to the incompetence of the staff! Ladies you need to advocate for yourself and get a cost. As much as you want a child save yourself the headaches.I am writing this review to express my heartfelt gratitude for the exceptional care provided by Dr. Winslow during our IVF journey. Navigating the IVF process was undoubtedly…I am writing this review to express my heartfelt gratitude for the exceptional care provided by Dr. Winslow during our IVF journey. Navigating the IVF process was undoubtedly challenging, but Dr. Winslow’s professionalism, attentiveness, and empathy made a significant difference for us. Additionally, I want to commend the entire office staff. From the front desk to the nursing staff, everyone truly seems to care about our well-being, which greatly eased our experience. I am thrilled to share that we are now proud parents of our first child, thanks to the remarkable support and expertise we received throughout our treatment. It is hard to put into words how thankful we are for Dr. Winslow and his incredible team. Thank you once again for everything!I don't like to place a bad review. This guy called Dr Winslow is the most rude and unprofessional Dr I have ever had This man only cares is money . The situation of no incapable…I don't like to place a bad review. This guy called Dr Winslow is the most rude and unprofessional Dr I have ever had This man only cares is money . The situation of no incapable of have a baby is very sentimental for couples. This guy can't explain to you or be helpful to what you need . He only cares is to sent you yo surgery and avoid any questions you may have . I will never call this clinic again for treatment. I should have read bad reviews. I still don't understand how this clinic still operatesHad a wonderful experience with Dr. Winslow and all of his staff from Patty, Pam, Shawna and everyone else at his office. They are all extremely knowledgeable, professional, and…Had a wonderful experience with Dr. Winslow and all of his staff from Patty, Pam, Shawna and everyone else at his office. They are all extremely knowledgeable, professional, and run a great clinic. Never had to wait for my appointment, I was always in and out and never left with a question unanswered. If you ever need anything the nurses are available all the time and will call you right back. I am so happy that we found them!!!!We are beyond grateful for the team at the Florida Institute for Reproductive Medicine and especially to Dr. Winslow for helping make our dreams a reality. From the very…We are beyond grateful for the team at the Florida Institute for Reproductive Medicine and especially to Dr. Winslow for helping make our dreams a reality. From the very beginning, the level of professionalism, compassion, and courtesy we received was exceptional. Dr. Winslow and his team were knowledgeable, reassuring, and helpful throughout the entire process, making what could have been a stressful journey feel manageable and hopeful. Thanks to their expertise and care, we had a successful outcome, and we couldn’t be happier. Highly recommend FIRM to anyone seeking fertility care—they truly go above and beyond.My husband and I have been going through IVF with PGT-M with Dr. Sundaram and have had a great experience. She has been very kind, attentive, thorough, and I genuinely trust her…My husband and I have been going through IVF with PGT-M with Dr. Sundaram and have had a great experience. She has been very kind, attentive, thorough, and I genuinely trust her clinical judgment. The rest of the staff have also been so …Dr. Gentry is absolutely amazing! She made us feel welcomed and more than “just a number” beginning with our initial visit. She makes sure you understand the steps/process and is…Dr. Gentry is absolutely amazing! She made us feel welcomed and more than “just a number” beginning with our initial visit. She makes sure you understand the steps/process and is willing to go above and beyond to answer any questions you may have. Dr. Gentry is very personable which made this process a lot easier. I would absolutely recommend Dr. Gentry to anybody seeking help with their fertility journey. We will definitely use her again when it is time for baby 2!I am so grateful for Dr. Winslow and everyone else at FIRM, without whom I would not be a mother to a beautiful and healthy 2 month old. I had such a great experience from start…I am so grateful for Dr. Winslow and everyone else at FIRM, without whom I would not be a mother to a beautiful and healthy 2 month old. I had such a great experience from start to finish which included 3 failed IUI’s and 1 successful IVF. …Dr. Winslow and his amazing team are phenomenal! We did IUI for our first baby and of course went back when we were ready for another baby. We trust him so much. He’s so…Dr. Winslow and his amazing team are phenomenal! We did IUI for our first baby and of course went back when we were ready for another baby. We trust him so much. He’s so knowledgeable and trustworthy and truly a great doctor. We appreciate the entire team and can’t thank them all enough for the warmth they provide each time we go there!No words will ever adequately convey how thankful I am for Dr. Winslow and the team at FIRM. Struggling with infertility is never easy, but from my first consultation to the day…No words will ever adequately convey how thankful I am for Dr. Winslow and the team at FIRM. Struggling with infertility is never easy, but from my first consultation to the day we "graduated", I felt cared for and supported on this …Amazing team and Dr! I have been seeing Dr. Winslow and his team for 4 years now and can't say enough good things! I have grown very close to Pam and Carla. They are both very…Amazing team and Dr! I have been seeing Dr. Winslow and his team for 4 years now and can't say enough good things! I have grown very close to Pam and Carla. They are both very strong team members there with a passion for the job. Highly rec this office to anyone looking to try and start a family. Much love to FIRM, Brittney J!The care, compassion, and professionalism of the staff at FIRM is unmatched. We switched to FIRM after a not so pleasant experience at another clinic in the area. At each…The care, compassion, and professionalism of the staff at FIRM is unmatched. We switched to FIRM after a not so pleasant experience at another clinic in the area. At each appointment, I was seen on time and greeted by a friendly face. From the front desk staff to the medical assistants to the office staff, it was evident that this team truly cares and has a passion for what they do. Dr. Winslow is truly an incredible physician. Dr. Gentry and Dr. Erb were also amazing and gave me much comfort the few times I saw them in the office. Dr. Winslow very carefully and methodically ensured that my body was at an optimal state for a successful pregnancy before transfer by running a battery of tests to create the most inviting home for our precious embryo. Rather than force my body into a schedule that allows the clinic to do all their retrievals and transfers in a routinized, assembly line like manner, Dr. Winslow instead provided an individualized plan for me and allowed my body to dictate appointment dates and times. This was honestly the single most important factor to me- I wanted to feel less like just another number and receive care that was personalized to my needs. We had success on our first try thanks to the conscientiousness of this first class team. We will most definitely be back for baby 2!My experience with FIRM has been top notch. I had recently switched to FIRM after a bad experience with another local fertility clinic and although it was stressful to start over,…My experience with FIRM has been top notch. I had recently switched to FIRM after a bad experience with another local fertility clinic and although it was stressful to start over, it was the best decision I ever made. I knew it was at my first appointment. Although the odds of conceiving were very low, I felt from my first meeting with Dr Winslow that he would do everything to help me bring my miracle baby earth side. From the front desk to the behind the scenes embryologist, I was treated with kindness and compassion. I saw both Dr. Gentry and Dr. Erb when Dr. Winslow was out of the office and I never once had to tell my story. They knew everything about me and made me feel confident in their decisions. To the nurses, thank you. Patty, you are one of the most compassionate and caring nurses I have ever met. My journey wasn’t easy and my odds were not in my favor but you always gave me hope. I always felt that regardless of my outcome, I would be forever grateful for the experience I had at FIRM. I am beyond blessed to be welcoming a little girl in a couple of weeks and owe it all to the FIRM. My care was individualized and set around my body and it’s response to each step throughout my treatment. I highly recommend this practice to anyone who is struggling and thinking about looking into fertility treatments. I can promise you that FIRM will do their best to give you the same outcome I was blessed with.We have been going through IVF treatment for the past three years. I have been treated in NC with 3 embryo transfers, 2 failed, with one miscarriage. We moved to FL last year and…We have been going through IVF treatment for the past three years. I have been treated in NC with 3 embryo transfers, 2 failed, with one miscarriage. We moved to FL last year and found Dr. Winslow at FIRM. We were beginning to become discouraged and were desperate for help when we arrived. Dr. Winslow and his staff were extremely supportive and friendly. My first appointment was meeting with him in his office. I was very impressed by this. Instead of just reviewing my records and jumping straight to an exam, he wanted to hear my journey from me, in detail. To me this makes a huge difference in patient care. He recommended genetic testing of all future embryos. Which we did and very thankful for. Our first transfer failed at FIRM, but we remained positive and pushed forward. After that he performed a hysteroscopy on me ( I feel that this procedure was the reason we had success). The next transfer resulted in a healthy pregnancy!!! I am now 25 weeks pregnant with our first baby boy and over joyed! Dr. Winslow did what we were beginning to think was impossible! Huge shout out to his nurse Patty as well! She was right there with us each step of the way and ensured that we had everything we needed! She is a very compassionate and caring nurse! Dr. Winslow is extremely knowledgeable and one of the best doctors I have ever seen while doing IVF! Highly recommend if you are struggling with infertility! I am so thankful for FIRM and the entire staff for helping us become parents and making our dreams come true!I can’t express how much apprehension and doubt I had about pursuing my fertility journey, but after my initial consultation with Dr. Winslow I knew I had to pursue it. He was…I can’t express how much apprehension and doubt I had about pursuing my fertility journey, but after my initial consultation with Dr. Winslow I knew I had to pursue it. He was straight forward about my options at my age while telling me to …I’ve had nothing but good experiences with the staff at FIRM. They really put us at ease during this stressful time in our lives. They even made it a point to ease my worries…I’ve had nothing but good experiences with the staff at FIRM. They really put us at ease during this stressful time in our lives. They even made it a point to ease my worries about finances, my billing person was out on leave for weeks and …I couldn’t be happier with the services and results from FIRM. I was always able to get an appointment within a day or two from when I called. The staff was very kind and helpful.…I couldn’t be happier with the services and results from FIRM. I was always able to get an appointment within a day or two from when I called. The staff was very kind and helpful. They explained everything to me and made sure I knew what to do. Dr Winslow was amazing! He listened and adjusted the treatment plan as needed based on what was going on with my hormones and body. He answered any questions I had and provided information about the treatment to keep me informed. I can’t recommend him enough. He was able to help us conceive in less than 6 months after 9 years of trying and other doctors.I couldn’t recommend Dr. Winslow and the FIRM enough if you are struggling with infertility issues. My husband and I felt extremely well cared for by Dr. Winslow and his staff. He…I couldn’t recommend Dr. Winslow and the FIRM enough if you are struggling with infertility issues. My husband and I felt extremely well cared for by Dr. Winslow and his staff. He is professional and compassionate to your issues and won’t waste your time. As we were traveling back and forth from Macon, GA for treatment, they were very understanding and organized with all of our appointments. Our little girl was born a year to the day of our first appt at the FIRM! She is perfectly healthy. Dr. Winslow and his nurses have given us our biggest blessing in life and we are eternally grateful.I am a gestational surrogate so I cannot speak on the clinics methods of dealing with my own personal infertility or their billing dept, but as a surrogate I had a wonderful…I am a gestational surrogate so I cannot speak on the clinics methods of dealing with my own personal infertility or their billing dept, but as a surrogate I had a wonderful experience. Throughout the entire process I felt that my questions …Trying to get pregnant—and not being able to—is horrible. I felt like I was broken and it would never happen for us. Then we were referred to the FIRM and Dr. Winslow. …I feel that I was not important to Dr. [Erb] as she is not my primary provider. My visits felt rushed and she made me feel like an inconvenience for asking questions regarding my…I feel that I was not important to Dr. [Erb] as she is not my primary provider. My visits felt rushed and she made me feel like an inconvenience for asking questions regarding my care. She was abrupt and rude to me on one occasion. I was already struggling with disappointment and I felt that she belittled my questions/concerns/needs...If you are a patient who does not ask questions, Dr. Erb may be a great candidate for you. I assume she is good at her profession, she is just not personable...I feel that in my last appointment she did not handle it with the respect and compassion that I as a patient deserve. I get that everyone has bad days, but in my experience this far.. I would not recommend Dr. Erb. I will only see her for convenience due to limited provider options in my area.Winslow is minimalistic...Consultation was supposed to be an hour, we paid $300 for 20 minutes. They take a one sized fits all approach, no specialized treatment following loss.…Winslow is minimalistic...Consultation was supposed to be an hour, we paid $300 for 20 minutes. They take a one sized fits all approach, no specialized treatment following loss. He doesn't believe in ERA or any other assistance, and they don't do assisted hatching with the embryos. He doesn't let patients even rest on the bed in the transfer room for a few moments after the transfer...commented that they'll just use the next best embryo. He presented it as if we couldn't choose gender or numbers until I asked him if that wasn't the case.Dr. Winslow always made it a point to remember things about my husband and I. I always heard he wasn’t empathetic or had the best bedside manner but we experienced the exact…Dr. Winslow always made it a point to remember things about my husband and I. I always heard he wasn’t empathetic or had the best bedside manner but we experienced the exact opposite. He always cracked jokes with us and made us laugh. He was always very kind and super knowledgeable...made us feel like he actually cared about us & wanted the best for us. He was nothing but kind and empathetic towards us.Dr. Gentry is the most compassionate doctor as well as the most knowledgeable...does the most current research...dives into your health and does further testing for anything that…Dr. Gentry is the most compassionate doctor as well as the most knowledgeable...does the most current research...dives into your health and does further testing for anything that may result in miscarriage or no pregnancy...tests resulted in us knowing we had a blocked tube & in the end resulted in a healthy pregnancy.We paid for consultation [wioth Dr. Adrienne Gentry] and sent medical records prior to appt...she took almost 20min of our paid consultation time to speak about her husband and…We paid for consultation [wioth Dr. Adrienne Gentry] and sent medical records prior to appt...she took almost 20min of our paid consultation time to speak about her husband and kids...She said read our medical records and if we are still as medical records stated not interested to use Donor Egg I cannot HELP YOUDr. Erb’s intentions are pure...provides education to each patient and adjusts protocol/course...was very rude to me at my initial consult but was kind every single appointment…Dr. Erb’s intentions are pure...provides education to each patient and adjusts protocol/course...was very rude to me at my initial consult but was kind every single appointment after..was respectful and gentle during any pelvic exam. Dr. Erb explained each appointment as they came and what to expect at the next appointment.Strengths [of Dr. Gentry] include overall friendly demeanor, interest in medical history and figuring out the best plan for you. Willing to get creative if needed. I don’t feel…Strengths [of Dr. Gentry] include overall friendly demeanor, interest in medical history and figuring out the best plan for you. Willing to get creative if needed. I don’t feel like she is a “one size fits all” in regards to treatment. Takes time to get to know you and understand your medical situation. Weaknesses include being a bit dismissive when I’ve brought up concerns...She feels like a friend who is rooting for youI felt as if I was just another patient for him, [Dr. Winslow] was unfamiliar with my treatment. He didn't take the time to get to know my husband and I...He wasn't very familiar…I felt as if I was just another patient for him, [Dr. Winslow] was unfamiliar with my treatment. He didn't take the time to get to know my husband and I...He wasn't very familiar with my situation and it was obvious. I felt rushed during consultations and ultrasounds. I felt like I was bothering him when asking questions...Dr. Erb was always very compassionate and considerate. She has a way of realistically explaining the IVF process, while still being compassionate. I encountered multiple…Dr. Erb was always very compassionate and considerate. She has a way of realistically explaining the IVF process, while still being compassionate. I encountered multiple roadblocks during my IVF journey, and she was more than ready to come up with a game plan, and/or refer me to other specialists as needed. When I was not responding to our current protocol, she was not afraid to pivot and think outside the box for us to see results. She provided us with a personalized plan and experience, which in turn, made us feel like we were more than just a number at a fertility clinic. In the end, the protocol she came up with for us led us to our miracle baby, and we couldn’t be more grateful.He [Dr. Winslow] was flexible w the treatment plan when it was something that I felt strongly on...Did an ERA and receptiva (at my request) bc I have recurrent loss Did autoimmune…He [Dr. Winslow] was flexible w the treatment plan when it was something that I felt strongly on...Did an ERA and receptiva (at my request) bc I have recurrent loss Did autoimmune protocol due to my repeat loss and antiphospholipid syndrome SET with a pgs tested embryo- 1st time success after 3 years of loss at another clinic...We did extra testing that wasn’t recommended but I requested and they followed my wishes which I really appreciated since we were out of pocket. It made me feel heard for the 1st time in this IVF process...Dr Duffy was very kind and took his time with us each time. I never felt rushed with him and he would answer any questions we had each time. 3 times I got low blood pressure…Dr Duffy was very kind and took his time with us each time. I never felt rushed with him and he would answer any questions we had each time. 3 times I got low blood pressure during procedures and he was very caring and took care of me and didn’t rush or get upset that it took longer...He always took his time and talked and explained things. I did not feel rushed with him or like we were just a number.Dr. Winslow is caring, however, he is very blunt and straight to the point. He does not sugar coat anything, and he is there to do his job and get you pregnant. He has been in the…Dr. Winslow is caring, however, he is very blunt and straight to the point. He does not sugar coat anything, and he is there to do his job and get you pregnant. He has been in the industry for several years and is very knowledgeable...He is gentle but to the point and knows how to get things done. He has a lot of patients but he always seems to remember me and cares for me when I am in his care. He has never been rude or dismissive.Dr. Erb approaches you with a calm and compassionate demeanor. She fully listens and never makes you feel rushed. She takes questions and emotions in stride and was able to talk…Dr. Erb approaches you with a calm and compassionate demeanor. She fully listens and never makes you feel rushed. She takes questions and emotions in stride and was able to talk me through and explain fully a subchorionic hematoma. A wonderful calming guide on an emotional journey...Her mannerisms were gentle and her calm. She took my emotions in stride and never minimized my feelings...[Dr. Duffy] is kind, compassionate and extremely caring. He takes his to time answer any questions you may have and is very thorough in explaining everything...believes I was…[Dr. Duffy] is kind, compassionate and extremely caring. He takes his to time answer any questions you may have and is very thorough in explaining everything...believes I was misdiagnosed with PCOS by my previous doctor after going over my test results. Being that my AMH levels are very high, he said I had time so he suggested to do 1 or 2 cycles of IUI’s before going down the IVF route...always remembers me and is very personable. He has a great bedside manner.From day one Dr. Winslow treated us like we were important...Dr. Winslow makes sure to give you the best and worst case scenario in whatever situation you may be in. He makes sure…From day one Dr. Winslow treated us like we were important...Dr. Winslow makes sure to give you the best and worst case scenario in whatever situation you may be in. He makes sure you understand any risks that there may be but he doesn’t do it in a negative way. He says it with respect and from a medical professionals point of view because he cares about his patients and wants the best for them...I really appreciate how caring and nice Dr. Erb is. She was able to help us establish a plan and gave us hope. We struggle with male infertility and she was very reassuring…I really appreciate how caring and nice Dr. Erb is. She was able to help us establish a plan and gave us hope. We struggle with male infertility and she was very reassuring through the not so great test results that we still had options to try...makes me feel like she truly cares. She listens to my concerns and answers any questions we have throughly while giving in depth explanations to results, procedures, and options for next steps.We had a great experience with Dr. Winslow. Both my husband and I trusted him and felt that he took the right amount of time with us as patients. He never brushed us off, he took…We had a great experience with Dr. Winslow. Both my husband and I trusted him and felt that he took the right amount of time with us as patients. He never brushed us off, he took our questions & concerns seriously and he was very kind. I always felt that he truly cared for me as a patient...Through the process, I always felt that he was giving us the very best adviceDr. Duffy has been so kind and explains every step along the way. During my procedure I felt no pain and he was very attentive...I drive 1 hr for weekly appointments with no…Dr. Duffy has been so kind and explains every step along the way. During my procedure I felt no pain and he was very attentive...I drive 1 hr for weekly appointments with no insurance coverage for fertility but because the reputation of this practice is worth the commute.Dr. Winslow is compassionate, knowledgeable, and honest...After each visit, I felt like Dr. Winslow was making the best decisions for my body and future baby. He explains each…Dr. Winslow is compassionate, knowledgeable, and honest...After each visit, I felt like Dr. Winslow was making the best decisions for my body and future baby. He explains each procedure and step thoroughly...He started with one round of oral medicines and timed intercourse. Later, we did 3 IUI procedures with oral medications and injections...Dr. Winslow retrieved 15 eggs, and only 2 made it to the day 5 blastocyst stage[Dr. Kari Sproul von Goeben] speaks pretty fast but is willing to explain i details any questions we had. She was warm and compassionate to our situation. Since I have diminished…[Dr. Kari Sproul von Goeben] speaks pretty fast but is willing to explain i details any questions we had. She was warm and compassionate to our situation. Since I have diminished ovarian reserve, she gave me percentage about using my own eggs, known donor or unknown donor. Our chances were higher with a donor egg.... The protocol was to be on endometrim, pio shots, and estrogen pills before and after embryo transfer.Doctor Winslow is very candid and to the point. Which is great if you want the facts. However, as we were dealing with secondary infertility we were made to feel like IVF was…Doctor Winslow is very candid and to the point. Which is great if you want the facts. However, as we were dealing with secondary infertility we were made to feel like IVF was going to be successful for us. ... but when he called me with the news that none of our embryos made it past day 5 he told us that our only hope going forward would be to use donor eggs or embryos. This news would have been better suited to a follow-up next steps consultation.I have now had a failed FET with Dr. von Goeben - she's still a very compassionate Doctor and I'll be moving forward trying for our baby again with her despite our failure. Dr.…I have now had a failed FET with Dr. von Goeben - she's still a very compassionate Doctor and I'll be moving forward trying for our baby again with her despite our failure. Dr. Sproul von Goeben has provided great bedside manner and answered all questions thoroughly... We only have one other good embryo so I am now doing an ERA and Receptiva test.Dr. Erb has been the best doctor for me. She is thorough and would answer all of my questions, even when I thought maybe I was asking too many. As someone who works in the medical…Dr. Erb has been the best doctor for me. She is thorough and would answer all of my questions, even when I thought maybe I was asking too many. As someone who works in the medical field, I felt like I had a more in depth understanding of certain treatments and processes, and she perfectly walked the line of talking medical to me (which I appreciated), while explaining the things I was less familiar with...I appreciate her unwavering support, honesty, and perseverance through the entire process.We came to Dr. Duffy after 3 attempts at another clinic. We had already been through 4 untested embryos, resulting in a chemical and a missed miscarriage. Dr. Duffy recommended…We came to Dr. Duffy after 3 attempts at another clinic. We had already been through 4 untested embryos, resulting in a chemical and a missed miscarriage. Dr. Duffy recommended PGS screening and the ERA for us immediately. We ended up miscarrying at 8 weeks with our one normal embryo from that cycle and although we are sad, we also are moving forward because Dr. Duffy has gotten us further than any other doctor.Dr. Sproul von Goeben was invaluable to us as we went through donor egg IVF. Her understanding and knowledgeability about my diagnosis, the medications and protocol she placed me…Dr. Sproul von Goeben was invaluable to us as we went through donor egg IVF. Her understanding and knowledgeability about my diagnosis, the medications and protocol she placed me on, and her referral to an endocrinologist to help manage my thyroid issues...For the transfer cycle, I was told the clinic’s typical protocol is Estradiol pills (Estrogen support), Endometrin vaginal suppositories, and injectable progesterone in oil ...We think very fondly of Dr. Duffy, however, it took one year, and three IVF cycles (including one miscarriage and one chemical pregnancy) to diagnose me with Stage 2…We think very fondly of Dr. Duffy, however, it took one year, and three IVF cycles (including one miscarriage and one chemical pregnancy) to diagnose me with Stage 2 Endometriosis. ... At this time, we asked Dr. Duffy if we should try the ReceptivaDX biopsy to rule out endometriosis. Having no closure from our 3 previous losses, we were willing to try any test possible for an answer. Dr. Duffy did not think we needed to do the test and didDr. Duffy is a brilliant fertility doctor. He stays up to date with the current research and applies it to his treatment. He was often rushed with appointments and late, but would…Dr. Duffy is a brilliant fertility doctor. He stays up to date with the current research and applies it to his treatment. He was often rushed with appointments and late, but would take the time to stay and answer all my questions...He was mostly receptive to any additional testing I wanted, even if he didn’t completely recommend it...For egg stimulation, we used menopur, gonal F and cetrotideShe [Dr. Sproul Von Goeben] is so warm & courteous. She knows who I am and our story before she enters the room. I never have to “fill her in” to continue my care. She is genuine…She [Dr. Sproul Von Goeben] is so warm & courteous. She knows who I am and our story before she enters the room. I never have to “fill her in” to continue my care. She is genuine & we feel like she is on our team! Rooting for us!...She looks at me as a whole and not just another person she is trying to get pregnant. She is thorough. Patient. Answers every question with honest answers, making sure you understand everything she’s said. She is empathetic. She genuinely is rooting for us and doing everything in her power to help us get AND STAY pregnant.Dr. Winslow is very professional, yet personable. He is understanding and willing to spend time with you to have you leave feeling fully content. He had a flexible schedule and…Dr. Winslow is very professional, yet personable. He is understanding and willing to spend time with you to have you leave feeling fully content. He had a flexible schedule and truly wants to fulfill your specific wants/needs. I have dealt with two miscarriages while under the care of Dr. Winslow, and he couldn’t have dealt with such tough conversations better.Dr Freeman is a straight shooter. He tells you like it is and isn’t going to sugar coat anything. Which for me, was refreshing and what I needed. I didn’t want false hope. He is…Dr Freeman is a straight shooter. He tells you like it is and isn’t going to sugar coat anything. Which for me, was refreshing and what I needed. I didn’t want false hope. He is very knowledgeable and will take the time to explain things to you in a way you will understand...We were not just another number with the same protocol as everyone else. Everything was individualizedFrom the very beginning doctor Freeman was extremely personable. He reviewed our records and was very thorough. Although I wanted to start treatment right away he has made sure to…From the very beginning doctor Freeman was extremely personable. He reviewed our records and was very thorough. Although I wanted to start treatment right away he has made sure to cover every base to make sure that our IVF ground is successful... We were referred to dr. Freeman in June 2018 after my husband was diagnosed with cbavd. Dr. Freeman had my husband go through blood work, an MRI, and more blood work. He has done a exam on my husband as well.I really wanted to do a fresh transfer, especially since we live on the opposite side of the country from the FIRM in Jacksonville, but she [Dr. Sproul von Goeben] felt like we…I really wanted to do a fresh transfer, especially since we live on the opposite side of the country from the FIRM in Jacksonville, but she [Dr. Sproul von Goeben] felt like we were going to be happier long term if we went for a larger wuantity of embryos and a frozen transfer. I’m glad I trusted her and followed through with that treatment plan ... She definitely had a plan at each appointment, she was kind, and she remembered little things about my son who joined me at a few appointmentsI felt like he [Dr. Kevin Winslow] treated me like a human. He was so matter of fact and no beating around the bush on what he wanted to do and what we were going to try. He…I felt like he [Dr. Kevin Winslow] treated me like a human. He was so matter of fact and no beating around the bush on what he wanted to do and what we were going to try. He seemed optimistic but didn’t over exaggerate chances for complications. His staff was so amazing they were all so upbeat and cheerful...When you walk In their doors though, you just feel so relaxed it gives you confidence in him and his team...Although we have only been with Dr. Freeman for just under a year, I can confidently say that we made the right choice when choosing him and the F.I.R.M.! He has been so…Although we have only been with Dr. Freeman for just under a year, I can confidently say that we made the right choice when choosing him and the F.I.R.M.! He has been so incredibly honest and thorough in our appointments, our consultation lasted well over an hour and he constantly reassured us that we could ask as many questions as we want and not to feel rushed. Leaving our consultation, I was sent home with extensive lab ordersDr. Erb prescribed an HSG and then a Hysteroscopy because she saw a mass that was suspicious. During the Hysteroscopy she ended up removing some polyps and also noticed that I had…Dr. Erb prescribed an HSG and then a Hysteroscopy because she saw a mass that was suspicious. During the Hysteroscopy she ended up removing some polyps and also noticed that I had lesions from Endometriosis on my uterus. She then prescribed treatment with Lupron for two months to control de Endometriosis before the embryo transfer. When I voiced my concerns about Lupron, she switched to a month of Letrozole 7.5/day. I will then keep taking bcp, and after a couple of weeks will start estrace for other 2 weeksDr. Duffy is very knowledgeable, kind and curious. He's a bit hyper and can delivery news (sometimes bad news!) in a way that feels lacking in care but it's not. Sometime's he…Dr. Duffy is very knowledgeable, kind and curious. He's a bit hyper and can delivery news (sometimes bad news!) in a way that feels lacking in care but it's not. Sometime's he talks a bit fast and can run through the course of action quick and he'll need to repeat again. Just ask him to... We are doing a pretty straight forward medicated IUI cycle which I'm in the middle of. We did however put the cycle on hold to get rid of an ovarian cyst that was found during a visit last month. Two weeks of BC did the job and the IUI is on track to happen soon.Dr. Erb is extremely thorough and descriptive about the entire process- something that 100% made me feel comfortable and at ease about the biggest undertaking of our lives... She…Dr. Erb is extremely thorough and descriptive about the entire process- something that 100% made me feel comfortable and at ease about the biggest undertaking of our lives... She was always patient with us and answered all of our questions- we never felt rushed. She explained every medication, every procedure- and all the reasons why- that really helped to satisfy and put at ease my Type A mind...[Dr. von Goeben] made sure both me and my husband understood everything and would always answer all our questions. She gave us facts and statistics, and allowed us to make our own…[Dr. von Goeben] made sure both me and my husband understood everything and would always answer all our questions. She gave us facts and statistics, and allowed us to make our own informed decisions. I was able to advocate for myself if there was something I disagreed with, and always felt in charge and in the know with my treatment and protocols...Doctor VonGoben is an advocate for single embryo transfers. During our first transfer, we elected to put both our embryos in...For our second and third transfer, we went with a single embryo like she recommended...Dr. Von Goeben (having gone through infertity treatments herself), is very warm and welcoming. She is compassionate, in one of the hardest industries. She has been very patient…Dr. Von Goeben (having gone through infertity treatments herself), is very warm and welcoming. She is compassionate, in one of the hardest industries. She has been very patient and thorough with my husband and I which has helped us a lot....I’ve been treated for unexplained infertility since late 2017. I began with the normal testing, including testing for my husband. We then went into clomid and clomid plus trigger shot plus IUIs. I ended up needing surgery to remove some cysts that were not resolving on their own. We are now moving into IVF.Dr. Winslow was extremely professional and you could tell he had been doing this for a while. He treated my husband and I with kindness but provided a realistic picture of what to…Dr. Winslow was extremely professional and you could tell he had been doing this for a while. He treated my husband and I with kindness but provided a realistic picture of what to expect. He doesn't "sugar coat" things.... I was on a higher dose of menupur and gonal f (dont remember the exact dosage) due to my low smh. Dr. Winslow encouraged us to do PGS testing which I think contributed greatly to our first transfer success.Who you would meet

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Florida Institute for Reproductive Medicine
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