T
such a wonderful experience with CCRM fertility and Dr. Kohlmeier and her staff. 10/10!!Fertility clinic
CCRM Minneapolis
Edina, MN · (952) 225-1630
- Website
- ccrmivf.com
- Phone
- (952) 225-1630
- Location
- Edina, MN
Public reviews
Patient reviews
Excerpts come from public listings. Show more reveals the excerpt stored here; the original source has the full review.
40 excerpts on this page263 Google reviews
A
CCRM has been great! Very pleasant staff and Drs. to speak to and get answers to my questions as I navigate IVF as a single woman. Every step has been clearly laid out for me…CCRM has been great! Very pleasant staff and Drs. to speak to and get answers to my questions as I navigate IVF as a single woman. Every step has been clearly laid out for me which makesthe process a lot less intimidating.J
We have been using CCRM since 2024 and they have been nothing, but great to work with! Everyone there is extremely friendly, timely with responding to calls / messages, gives the…We have been using CCRM since 2024 and they have been nothing, but great to work with! Everyone there is extremely friendly, timely with responding to calls / messages, gives the best advice for the fertility care needed, and gives guidance regarding billing / insurance coverage. Personally we are beyond happy with everything we've experienced at CCRM. We have one little lady from our first transfer, now waiting on results of the second transfer! Fingers crossed, but we highly recommend using CCRM!K
Doctors know what they are doing here. They truly 100% care for their patience. I would recommend anyone to go here for help.J
I literally cannot rave enough about CCRM Minneapolis! After transferring from a different reproductive clinic, we feel the treatment we have received is out of this world!…I literally cannot rave enough about CCRM Minneapolis! After transferring from a different reproductive clinic, we feel the treatment we have received is out of this world! Everyone makes you feel so sincerely cared for and not just another number. We are still in the process of doing IVF here, but regardless off the outcome, we feel confident that everyone involved in our care has truly "given it their all!" From the Ultrasound Technicians, Nurse's, Receptionists, Business office gals, Phlebotimists, Anesthesiologist and Physicians... Literally everyone has been amazing and truly holds a place in my heart. With such a sensitive environment for nearly everyone who walks through the door, the extra bit of kindness makes all the difference to us! We initially started our treatment plan with Dr. Kohlmeier but have been handed over to Dr. Hanson due to her being on leave. We have nothing but great things to say about both of them and appreciated how smooth the transition was from one to the other. Although we don't hear from our Physician often, the Nurse's are wonderful about calling and responding to messages promptly (bless their patient souls because there have been a lot of questions on my end). Pink Team-Jamie & Steph, Amy, Megan, Dana, Chelsea and so many more... THANK YOU! Edit: We welcomed a beautiful baby girl 12/10/23! <3 Edit edit: Confirmed second pregnancy 5/1/26. Forever grateful for everyone at CCRM and so thankful to close this chapter of our lives!A
Our provider was very thorough and reassuring. Answered questions, and educated us in a way we would understand.M
we did 5 egg retrievals and one transfer at this clinic. Dr. Hanson and Pink team were wonderful. We did have our ups and downs going through this emotional and physical process.…we did 5 egg retrievals and one transfer at this clinic. Dr. Hanson and Pink team were wonderful. We did have our ups and downs going through this emotional and physical process. We did have to wait long periods of time for doctor visits inbetween steps. But there is a highly organized method to the madness and we went through their process. We had success in our early 40's. You do have to know yourself and ask questions. Understand the statistics and different options in case plan A does not work. It's always helpful to have a plan B in the back of your mind so that you can deal with plan A disappointments better. You also have to do your own research regarding these drugs and how they work. You need to be your own medical advocate for example requesting vitamin suppliment lists and outside factors that you can try to support your fertility. Requesting or asking about different drugs you read about that might help your particular case. In the end we found the right protocol of meds that worked for my body together. It felt like we were a team trying to solve a puzzle through trial and error. We are so grateful to the expertise of CCRM Edina clinic and thrilled our plan A worked out for us.
I left CRM of Minneapolis because I had endured years of infertility, and their communication was severely lacking. I felt like nothing more than a file in a system.…I left CRM of Minneapolis because I had endured years of infertility, and their communication was severely lacking. I felt like nothing more than a file in a system. Unfortunately, my experience with CCRM has felt no different. If you have the ear of a nurse, support exists—but if you don’t advocate for yourself, nobody will. Here’s why I am so deeply disappointed and honestly heartbroken. Less than a week ago, I met with the Blue Team for my IVF consult. I had joined CCRM about three months earlier and chose to try IUI twice before moving into an IVF protocol. After that consult, the nurse told me to call on cycle day 1 to schedule my baseline ultrasound, bloodwork, and pre-op physical. She also reviewed my stim protocol and ordered our prescriptions. From that point on, our entire focus was on securing our medication for the upcoming cycle—just days away. When I arrived at the office today, I was told I needed to pay the full outstanding balance for the egg retrieval cycle—nearly $20,000—immediately. My insurance does not cover IVF, so no, I was not shocked by the cost. What I was shocked by was learning that full payment was due at the first appointment. Had someone from the business office contacted me—via message (app), task (app), or phone call—between my consult and today’s appointment, I would have been fully prepared. That single communication would have saved me a tremendous amount of time, stress, and heartbreak. Instead, I was offered my first-ever consult with the business office—where I was met with absolutely zero empathy. I was told that today’s appointment was “irrelevant” and that a nurse would not be calling me with next steps unless I paid the remaining balance before their office closed—just two hours later. To make matters worse, before my appointment, the front desk staff told me that if I could put something down today, I could pay the remainder by my next visit. I immediately paid $1,500 and had no issue paying the rest—I just needed a few days to move funds between accounts. Instead, I spent three hours driving, undergoing unnecessary ultrasounds and bloodwork, only to be told: Read the fine print. You should have known. Today, CCRM showed me exactly who they are. I feel incredibly stuck because I have already spent over $4,000 on IVF medications. Starting over feels impossible. But for anyone else going through this—I'm so sorry. This process is already hard enough. Emotional enough. CCRM is not it. And honestly, CRM isn’t either. These are the “leading” clinics in the Minneapolis/St. Paul area, which makes this even more heartbreaking. CCRM describes themselves as offering “compassionate fertility care.” What I experienced today was anything but compassionate. 2/12 Update: CCRM responded. Suggested I call. I did. Left a VM, and no call back. Oh, and upon check-in this morning, one of the girls looked at me and said, "I'm not clocked in. " [blank stare] JUST KEEPS GETTING BETTER!M
I am so impressed with the quality of care and the speed in which I was able to get a new patient consult appointment. Dr. Burgart was knowledgeable, empathetic, strategic and…I am so impressed with the quality of care and the speed in which I was able to get a new patient consult appointment. Dr. Burgart was knowledgeable, empathetic, strategic and clear in her recommendations, and confident in our upcoming journey. I left the appointment feeling hopeful and with tears of joy. Thank you to Dr Burgart and all pink team members for a beautiful start!!C
Lacks communication. Said they would call two days before my husbands semen donation and didn’t. Told us to come to the office at 6am to donate and said we could not come at a…Lacks communication. Said they would call two days before my husbands semen donation and didn’t. Told us to come to the office at 6am to donate and said we could not come at a later time. We are still waiting at 6:20 am for someone to open the office. With how much money we have spent here we are very disappointed with the lack of care. Someone needs to get over here and shape this place up. If you can, don’t go to this clinicN
Great staff. I did provide feedback about better wraparound service coordination with donor banks and other clinic services but overall satisfied. Easy scheduling and portal app…Great staff. I did provide feedback about better wraparound service coordination with donor banks and other clinic services but overall satisfied. Easy scheduling and portal app is ok.L
Dr Batcheller was wonderful and made me feel very comfortable with proceeding. I’m excited to start this journey with CCRM.A
Online system allowed me to make an appointment, waited over a month to go to said appointment only to find that they had canceled the appointment and never reached out. Nurse was…Online system allowed me to make an appointment, waited over a month to go to said appointment only to find that they had canceled the appointment and never reached out. Nurse was so unhelpful and uncaring about it just saying it wasn't their fault and I should have called instead of using their online booking system. Absolutely crushing when I've already had to wait over a month for an appointment, taken off work and is a stressful situation. Don't go here, they don't care. Wish I had seen the other reviews before all of this stress and upset - clearly I am not the only person that's had this issue.M
We switched over to CCRM after having no luck with a different clinic and I am so glad we did. All the staff were wonderful and the doctors and nurses were very knowledgeable and…We switched over to CCRM after having no luck with a different clinic and I am so glad we did. All the staff were wonderful and the doctors and nurses were very knowledgeable and made sure to track our labs closely. We have successfully completed 2 gestational surrogacy journies with CCRM. I would recommend them to anyone struggling with infertility.M
My husband and I went to CCRM for our first infertility treatment. We felt like a number rather than patients. When the nurse called letting us know it didn’t work how we hoped.…My husband and I went to CCRM for our first infertility treatment. We felt like a number rather than patients. When the nurse called letting us know it didn’t work how we hoped. She lacked empathy and told us we would have to wait 3-4 weeks to speak with the doctor to get any sort of clear answers. When we finally met with the doctor she also lacked empathy and when we shared the feedback of our overall experience she was extremely dismissive. Save your money and heartache and go to another provider.S
I wish my husband and I never found ccrm. If I could give them a zero I would . The communication with in the office is awful. The nurses were nice. We went through a just to be…I wish my husband and I never found ccrm. If I could give them a zero I would . The communication with in the office is awful. The nurses were nice. We went through a just to be lied to. They should have never done the embryo transfer . Ccrm knew it wasn’t going to work because the sperm had such low mobility. It’s disgusting to know that all they care about is money. Our Dr left after this all happened . Seems very suspicious to me. This should never happen at a fertility clinic. I suggest to stay away from ccrm.C
We have been a patient with CCRM for over five years. Unfortunately today that relationship seems to have ended. I am deeply saddened for any person experiencing infertility that…We have been a patient with CCRM for over five years. Unfortunately today that relationship seems to have ended. I am deeply saddened for any person experiencing infertility that has had similar experiences with this company and hope for future couples and individuals to not have to experience the same quality and poor service issues as we have in the last year. There are unfortunately too many communication and process issues to list, but I’ll name a few of the largest concerns we experienced: - not completing important legal documentation in a timely manner per FDA guidelines, and requesting us as the patient to complete it years later. -not being told our provider left the practice until weeks after he had already gone -not being informed that our provider would be out of the office until the day before our scheduled embryo transfer -telling our surrogate that she could proceed with another transfer when in fact us as intended parents were told that we were not able to proceed with another transfer using our chosen surrogate. -being told by our new provider, Dr. Batcheller, that she didn’t “have time to listen to a therapy session about our frustrations with CCRM,” despite three consecutive miscarriages (including one with twins) and then proceeding to HANG UP ON ME. The lack of empathy and absolute disrespect to do this to someone who is experiencing fertility loss is just absolutely next level shocking. I hope that anyone using CCRM will consider alternate routes of fertility services, which is so unfortunate considering the limited options already available to those experiencing challenges with infertility. For me, this is not an easy decision to write this review as three years ago CCRM assisted us in having a beautiful little girl. I had hoped through each communication obstacle that in sharing our frustrations, administration at CCRM would take action to try and improve communications and services to retain us as valued clients and that is simply not the case here. Please please strongly consider or reconsider seeking other fertility services.A
Don't want even talk about it, but this was just so unprofessional I have to share. I made a new patient appointment, got the email confirmatio with a calendar invite. The day of,…Don't want even talk about it, but this was just so unprofessional I have to share. I made a new patient appointment, got the email confirmatio with a calendar invite. The day of, I called the office to ask how to connect since I hadn't gotten any follow-up. Just to find out they had auto-cancelled my appointment because I hadn't made an account through their online portal. Here's the kicker - I didn't even have any communication from them telling me it was at risk of being cancelled, and ALSO no followup that it had even been cancelled at all!! My partner and I both took time off work for this, which is the least of our issues. We've been through a lot as I'm sure anyone looking for a reproductive center knows. After scheduling in advance and the mental and emotional hurdles, it boggles my mind that THIS is what is stopping us from moving forward. Needless to say we won't be going with this clinic, but with all the hurdles just to get to the point of getting an appointment, I'm not even sure if we'll be going anywhere else either. This has really put a wrench in the process, and really is killing any hope we have. Honestly in a way I'm glad this happened so quickly 🙄. This is absolutely not the kind of place I would trust with such sensitive work seeing how little they care for their customers. I'm sure the staff is great, but damn this is not a good look for your business. Hopefully I help someone else dodge this bullet with my review, or at least do their job for them and warn people how actually necessary an online account is.A
If I could give CCRM a zero I would. Its heartbreaking to see how my son and daughter in law were treated. This is such a tough process to go through, and then to be treated…If I could give CCRM a zero I would. Its heartbreaking to see how my son and daughter in law were treated. This is such a tough process to go through, and then to be treated poorly on top of it is just a gut punch. The nurses are very hard to get a hold of, days can go by waiting for an answer. Once they are on the line its a very transactional conversation. The patients are viewed as a number and a source of revenue. Your questions seldom are answered and they push you off to call with the doctor. The call with the doctor after a failed blast was even worse. She had no plan for how we move forward. Please keep in mind she had over two weeks to look at my chart and develop a plan yet she came with nothing. She also said things such as "i can't make anymore eggs" completely out of touch with the human side of this process. No empathy whatsoever within that clinic. We were just a number. This clinic and its employees should be ashamed of how they treat patients.S
Before finding CCRM Minneapolis I had been given some insensitive, inaccurate and discouraging advice. I cannot say enough good things about Dr. Kohlmeier and the team at CCRM.…Before finding CCRM Minneapolis I had been given some insensitive, inaccurate and discouraging advice. I cannot say enough good things about Dr. Kohlmeier and the team at CCRM. The clarity they provided in the explanation of the treatment process was extremely clear. The educational videos and resources are well organized and informative. I felt seen and cared for in every step of the process. From my initial consultation to having to go through extended and additional STIM cycles to my retrieval procedure, recovery and follow up, I felt that Dr. Kohlmeier and the entire Pink Team were in my corner every step of the way. I am beyond thankful that I found CCRM!L
The nurses and physicians at CCRM are great, super helpful and kind when going through testing. CCRM is lacking in communication. Whenever I have to schedule an appointment I…The nurses and physicians at CCRM are great, super helpful and kind when going through testing. CCRM is lacking in communication. Whenever I have to schedule an appointment I can't get ahold of anyone and have to leave multiple voicemails to get a call back. If I missed the call, I wouldn't hear back for days which was quite frustrating. Whenever I would go to the clinic, all the front desk workers would be chatting, deciding what to get for lunch, and not answering phones so I can see why the communication is poor.J
I didn't even make it to our consult appt. After filling out the appt request online, the lady that called to complete the "mandatory call" for registration was horrible! After…I didn't even make it to our consult appt. After filling out the appt request online, the lady that called to complete the "mandatory call" for registration was horrible! After the sweet, customer service voice to start it off, she asked for a 2nd email for my partner, who does not have email or use email, she had an immediate attitude change and was just unpleasant and condescending. If that's your initial contact with patients, I am not interested in what comes after.J
I am writing to express my deep concern and frustration with the handling of my recent communication regarding my IVF transfer results. Yesterday, I missed a call from your…I am writing to express my deep concern and frustration with the handling of my recent communication regarding my IVF transfer results. Yesterday, I missed a call from your office, and it was only after replying to a voicemail that I received a call back. This situation is disappointing, particularly as we are dealing with such critical and sensitive information. It is unacceptable that important results related to our IVF journey were not communicated to us in a timely and professional manner. The lack of direct communication and clarity has added unnecessary stress at an already emotional time for both me and my fiancé. I expect a higher standard of professionalism and care when it comes to handling matters of such significance. It is crucial to provide timely updates and ensure that patients feel supported throughout this process. I hope that you can understand the importance of clear and efficient communication in situations like these. I look forward to your prompt response addressing these concernsD
This is the worst clinic I’ve ever experienced. When you come to a virtual clinic, you’re already dealing with something and in need of help and compassion, neither of which I’ve…This is the worst clinic I’ve ever experienced. When you come to a virtual clinic, you’re already dealing with something and in need of help and compassion, neither of which I’ve seen here. All consultations and treatment plan discussions …R
Everyone at CCRM Fertility of Minneapolis are very knowledgeable, kind and patient. They have been very thorough with all of the needed information for the IVF process and do an…Everyone at CCRM Fertility of Minneapolis are very knowledgeable, kind and patient. They have been very thorough with all of the needed information for the IVF process and do an excellent job of keeping us on track. The team at CCRM has …M
Every staff member I’ve encountered at CCRM has contributed to my positive experience. They genuinely care about your experience and it makes this hard and scary process more…Every staff member I’ve encountered at CCRM has contributed to my positive experience. They genuinely care about your experience and it makes this hard and scary process more enjoyable. I couldn’t recommend CCRM and Dr. Batcheller enough. I have had a phenomenal experience and received high quality care.K
Nurses are very kind and helpful. Physicians are amazing and understanding and they truly care. It’s not always a happy ending but you don’t feel alone or like nobody cares or…Nurses are very kind and helpful. Physicians are amazing and understanding and they truly care. It’s not always a happy ending but you don’t feel alone or like nobody cares or nobody remembers. They do. They have changed my life and our …V
My husband & I are so grateful for CCRM's exceptional care & could not be happier! To preface, we have done a round of IVF at a different clinic previously & had a bad, traumatic…My husband & I are so grateful for CCRM's exceptional care & could not be happier! To preface, we have done a round of IVF at a different clinic previously & had a bad, traumatic experience. We were very afraid going into this cycle, but the CCRM staff eased our fears, heard us out every step of the way, & made this experience 100x better. Dr. Burgart listened to our previous story, made changes to our plan from last time, & we ended up with 9 healthy frozen embryos! The staff at CCRM are so smart, kind, empathetic, & really know their stuff! I received education this cycle that I never received before. The staff are phenomenal! This includes not only our main doctor, Dr. Burgart, but also my egg retrieval surgeon Dr. Hanson, the urologist who consulted Dr. Milbank, the nurses, the ultrasound staff, the lab staff, the receptionists, everyone! There was never a point in this cycle that I didn't feel well cared for. The clinic is also beautiful & makes you feel comfortable at all times. I highly recommend getting all your fertility care with CCRM!K
Dr. Hanson is hands down the best!! He is smart, personal, and so kind! He helped me get pregnant with our first transfer after years of infertility and failed treatments. The…Dr. Hanson is hands down the best!! He is smart, personal, and so kind! He helped me get pregnant with our first transfer after years of infertility and failed treatments. The entire process can be over-whelming but they really make it as smooth as possible. All staff were friendly and informative.A
Very disappointed in my experience with ccrm so far. Just finished with my IVF transfer, this should be a very happy experience, however the business office has been very…Very disappointed in my experience with ccrm so far. Just finished with my IVF transfer, this should be a very happy experience, however the business office has been very stressful and keeps sending us a bill that we already paid. I feel …S
Dr. Kohlmeier was very personable and friendly. She truly listened to everything my husband and I had to say, and answered all of our questions. By the end of our appointment we…Dr. Kohlmeier was very personable and friendly. She truly listened to everything my husband and I had to say, and answered all of our questions. By the end of our appointment we had a clear picture of what to do moving forward.J
We transfered to CCRM from another clinic for a 2nd round of IVF and Dr Hanson has been absolutely wonderful to work with! We have a complicated case, female and male infertility,…We transfered to CCRM from another clinic for a 2nd round of IVF and Dr Hanson has been absolutely wonderful to work with! We have a complicated case, female and male infertility, as well as genetic heart condition we are testing for. …
I wasted far too much time, money, and tears at this clinic. I switched to CRM and wish I had done it sooner. Here are few reasons: 1. They tack on a $300 monitoring fee for IUIs…I wasted far too much time, money, and tears at this clinic. I switched to CRM and wish I had done it sooner. Here are few reasons: 1. They tack on a $300 monitoring fee for IUIs that are not billed through insurance. Save your money and do IUIs through CRM. They do not charge this fee. 2. The billing office is awful and treats you like trash. I have been billed wrongly for storing incomplete embryos that were supposed to be donated to science. I've been sent to collections twice. Once for a tiny laboratory fee that was not wrapped into our other costs and that I did not receive a bill for and once for another small bill that was from 3 years ago that was sent to a wrong address. I still don't know how that can happen when you pay all outstanding bills before doing any type of procedure. 3. The nurses only communicate via the app and are extremely hard to get a hold of to ask questions. Jayme is an awesome nurse, but I have had mixed experiences with the other nurses. 4. The ultrasound team made a privacy error in calling what I was there for instead of my name to the entire waiting room. I tried to call and let the manager know, but they never called me back. They also do not discuss results right away. CRM is fantastic in bringing in the nurse after the scan and discussing the results, so you leave knowing the plan. 5. I could actually physically meet with my doctor at CRM, and he really took a lot of time with us. With CCRM, I only met with them virtually or the day of retrieval. They also would only spend about 5-10 minutes per app. 6. One of the tests was ran badly, and they couldn't say for certain if both of my tubes were clear. I asked if should do it again, but the doctor said it was fine and it was most likely clear. Well, spoiler, one was actually blocked, and I later had an ectopic. I would have greatly benefited by repeating the test and having the knowledge. 7. Once I switched to CRM, we made changes to my IUI protocol. Dr. Kapfamer listened to our concerns and made substantial changes. It is my firm belief that these improvements made a huge difference and were the reason I quickly became pregnant.A
Dr April, nurses and staff made us feel like family throughout a process that netted us two wonderful boys. Their empathy and processes were all about the comfort of my wife and…Dr April, nurses and staff made us feel like family throughout a process that netted us two wonderful boys. Their empathy and processes were all about the comfort of my wife and transparency. We are forever gratefulE
We are receiving care from Dr. Hanson and the pink team and our care has been phenomenal. The whole team is exceptionally competent and kind. We haven't had a term pregnancy yet,…We are receiving care from Dr. Hanson and the pink team and our care has been phenomenal. The whole team is exceptionally competent and kind. We haven't had a term pregnancy yet, but we were able to get a high number of quality embryos with great odds of success. We travel from out of state for this treatment and we have no regrets about undertaking that logistical challenge. We highly recommend Dr. Hanson and the pink team.J
In my experience, Dr. Hanson does not care about his patients and continually pushed the most expensive option with me and my wife. Multiple times my wife or myself had to wait 40…In my experience, Dr. Hanson does not care about his patients and continually pushed the most expensive option with me and my wife. Multiple times my wife or myself had to wait 40 minutes plus after appointment times. Dr Hanson was 40 …D
We are so grateful for Dr. Hanson and the whole team at CCRM. Our little miracle baby is now 6 months old and would not be in our lives without the incredible work of the team at…We are so grateful for Dr. Hanson and the whole team at CCRM. Our little miracle baby is now 6 months old and would not be in our lives without the incredible work of the team at CCRM. Dr Hanson was kind, relatable and compassionate in his …R
We scheduled a new patient appointment over a month or so ago- the time came for the appointment and when we got to the clinic we were told because we made the appointment online,…We scheduled a new patient appointment over a month or so ago- the time came for the appointment and when we got to the clinic we were told because we made the appointment online, that does not secure the actual appointment? The girl at the front desk admitted someone from the clinic was supposed to call to confirm and send paperwork. No apologies other than that. My wife and I both took work off early and traveled over 35 minutes to get to the clinic. We will be looking for care elsewhere and definitely will not recommend this clinic.H
They are great to work with and always friendly. My schedule is not very accommodating but they do their best to get me in when I come come since I live out of town. They are…They are great to work with and always friendly. My schedule is not very accommodating but they do their best to get me in when I come come since I live out of town. They are always fast to respond to messages and never seem to miss any …L
We were patients at CCRM for a little over a year. I transferred from a reputable fertility clinic in Philadelphia when I moved. However, CCRM really insisted on more testing. At…We were patients at CCRM for a little over a year. I transferred from a reputable fertility clinic in Philadelphia when I moved. However, CCRM really insisted on more testing. At first I was annoyed, but it has made all the difference for …Who you would meet
B
Brent Hanson
Physician
W
Wael SalemPhysician
Medical school · Mayo Medical SchoolResidency · U of California in San Francisco
April Batcheller
Physician
Amanda (Amy) Kohlmeier
Physician
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CCRM Minneapolis
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