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It's been three weeks after under eye filler and I'm still swollen and black and blue. The company refuses to return any text messages and calls to fix what was done.Fertility clinics
American Fertility Medical Center
Diamond Bar, CA · (909) 777-8888
- Phone
- (909) 777-8888
- Website
- afmc.com ↗
- Location
- 1370 Valley Vista Dr Ste 135, Diamond Bar, CA 91765
Thomas Lee
Rafif Z. Moussa, Medical DirectorSSeungwook Hong, Lab DirectorMMohammed Naji, Anesthesiologist Doctors
Doctors (5)
Thomas Lee
Medical director
S
Seungwook Hong, Lab Director
M
Mohammed Naji, Anesthesiologist
J
Justin Houman, Cedars-Sinai Urologist
Public reviews
Patient reviews
Excerpts come from public listings. Show more reveals the excerpt stored here; the original source has the full review.
33 excerpts on this page44 Google reviews
We visited AFMC in Diamond Bar and paid for a full consultation in January 2026 and initially had a very positive experience with the clinical team. The staff was professional and…We visited AFMC in Diamond Bar and paid for a full consultation in January 2026 and initially had a very positive experience with the clinical team. The staff was professional and knowledgeable during our visit, which gave us confidence in choosing this facility. However, our experience took a significant turn for the worse when dealing with the financial coordinator, Eli Li, regarding insurance authorization. What should have been a straightforward process turned into a 3-month ordeal that ultimately led us to seek care elsewhere. Issues we encountered: - Required 5+ follow-up emails just to get updates on our insurance pre-authorization status - Made numerous phone calls that went unanswered, despite the receptionist confirming Eli was in his office - Were repeatedly told authorization was "still being processed" for 3 full months Insurance pre-authorizations typically don't take anywhere near this long. After waiting patiently and giving multiple opportunities for resolution, we had no choice but to move on to another facility where our authorization was processed in a timely manner. While the clinical team was excellent, the administrative follow-through was severely lacking. For those considering AFMC, I'd recommend having backup facility options and being prepared for potential delays in the administrative process. Communication and follow-up are critical components of patient care, and unfortunately, this is where our experience fell short. I hope the facility addresses these administrative issues so future patients/potential parents don't experience similar frustrations.X
Today I graduated from the reproductive medicine department! One round of induction and one transfer resulted in a successful pregnancy. At 9 weeks + 2 days, I was so happy to see…Today I graduated from the reproductive medicine department! One round of induction and one transfer resulted in a successful pregnancy. At 9 weeks + 2 days, I was so happy to see my chubby baby on the ultrasound! 😃 Dr. Musa's skills are …M
Dr. Musa's skills are excellent, the medications she uses are comprehensive, and she's incredibly friendly. Thank you so much! …E
I went to this fertility clinic after trying to conceive for several months for my third baby , I have pcos and this pregnancy was very hard to conceive. Hannah helped me through…I went to this fertility clinic after trying to conceive for several months for my third baby , I have pcos and this pregnancy was very hard to conceive. Hannah helped me through out the process. I did 1 round on monitoring ovulation and I got pregnant at home having intercourse !! Only 1 round. I recommend this place if you’re struggling with infertility they are amazing. I can’t wait to meet my bundle of joy and I just wish I would have known sooner about this clinic !B
So far, my experience has been good. Dr. Moussa has been really nice and has explained the steps and our results very thoroughly. She has also been pretty clear with our path…So far, my experience has been good. Dr. Moussa has been really nice and has explained the steps and our results very thoroughly. She has also been pretty clear with our path leading up to IUI treatment. We will be starting IUI treatment in the next month or so and I will update how my experience is and hoping we end with a successful pregnancy story like others.A
The office is very nice and the staff is super nice and helpful. Dr Moussa is very straight to the point and realistic and we loved that about her. Will definitely be going back!Y
Thank you for the professional service team!A
7/2/2024 The environment at this fertility center is clean and the atmosphere is warm. The staffs always remind you when to take your medication and how to administer injections.…7/2/2024 The environment at this fertility center is clean and the atmosphere is warm. The staffs always remind you when to take your medication and how to administer injections. Also, they provide videos to help to make the process easier for you. They also regularly remind you of follow-up appointments. Dr. Moussa is very professional, and if you don't understand any medical terms in English, the staffs will provide translations and explanations. I am undergoing IVF here, and today is my embryo transfer. I hope it will be successful on the first try. 8/20/2024 Update: It’s been about a month and a half since the embryo transfer, and the clinic is still closely monitoring the progress with regular blood tests and ultrasounds. Everything seems to be going well so far, and both my husband and I are very happy. Hannah, the coordinator has been incredibly gentle and has continuously encouraged me when I felt unwell. I believe that a gentle attitude is so important during such a difficult time. I am truly thankful to have chosen AFMC. 10/30/2024 Update: Tomorrow, my baby will be five months along. I hope the journey ahead and the delivery go smoothly. Thank you again to the doctor and all the staff. 07/28/2025 Update: My baby was born safely on March 21st. Although I ended up going through the full experience of labor and delivery, I’m so grateful that he’s healthy. He’s now 4 months old, and every time we visit the doctor, we hear that everything—from his heart and lungs to his digestive system—is doing great. I’m truly happy and thankful 😊L
Dr. Moussa is knowledgeable, highly skilled, and experienced—a true expert in this field. Dr. Moussa took the time to explain all my choices and every step of the process to me.…Dr. Moussa is knowledgeable, highly skilled, and experienced—a true expert in this field. Dr. Moussa took the time to explain all my choices and every step of the process to me. He tailored a personal plan for me, adjusting and following up …G
There is no words to describe my journey with AFMC, so professional, caring they have great attitude specially Dr Moussa she's an angel, she's so kind, knowledgeable, caring and…There is no words to describe my journey with AFMC, so professional, caring they have great attitude specially Dr Moussa she's an angel, she's so kind, knowledgeable, caring and she was fallowing up every stage carefully the reasone i was so comfortable. Highly recommended.J
Just visited the clinic last week. It was really perfectional and welcoming. The employees are also kind and easy to communicate. They even help me translate for me.C
Dr. Moussa and her team are very professional and nice. They do their best to make you feel at ease and keep you informed all the way. 10 weeks today! Highly recommend them!J
This facility is very good and nice. My sister came here to do her IVF process, they have very friendly staff and doctors. The facility is very clean and nice. It is always a…This facility is very good and nice. My sister came here to do her IVF process, they have very friendly staff and doctors. The facility is very clean and nice. It is always a pleasure coming here with my sister to go through the IVF experience with her at this facility. The front office staff is nice and can take care my process smoothly.G
Get my baby on my first term ovulation detection thanks Dr Moussa and Hanna , very patient and profession
This clinic is truly topnotch for assistance with any couple having troubles with infertility. From the first consultation, til the "graduating" day, they are very hands-on and…This clinic is truly topnotch for assistance with any couple having troubles with infertility. From the first consultation, til the "graduating" day, they are very hands-on and beyond. The consultation was very informative about the whole IVF process and what to expect. From a possible timeline, to giving estimated success rates was all very well explained. My wife and I had spoke with another clinic prior to contacting AFMC and didnt think twice with which clinic to go with after the initial consultation. The staff made us feel comfortable and welcomed. After meeting with the doctor and having my wife's initial check-up, the doctor explained the whole process and gave many recommendations in assisting with our IVF journey. Dr. Moussa gave a thorough assessment with my wife and I and our situation. After that, we spoke with Lisa that explained, costs, schedules, and what to expect throughout. She is also the first person that greets you at every visit and always has a positive attitude and friendly aura. After this we decided to go ahead and commit to AFMC with my wife's IVF journey. We then did meet Kathy which was my wife's medical assistant throughout the IVF timeline. She was very helpful with instructions on medications, and appointment scheduling and keeping us informed of our necessary steps. Another medical assistant Rose was also assisting us from time to time with any questions or assistance we needed while we were at the clinic. The team there is very helpful and accomodating, from having another team member Eli, personally bring us extra medication my wife needed that very evening, to having an appointment on a Sunday to accommodate my wife's timeline needs. Hannah was also a great help towards the end of our IVF journey that helped with meds schedules and appointments. The doctor, Dr. Moussa herself was very professional and very well educated towards infertility and showcases a great practice towards the matter. She definitely made us feel comfortable and at ease towards a somewhat nerve racking situation and very caring towards my wife and the journey specially towards the egg retreival. And a bit of a comedian 👌. Maybe the only thing I'd add or would have liked to see is an estimate for medication cost which is of course seperate from the office visits and medical operation. But For the most part, overall - the staff, and the clinic itself is a well ran operation with a professional and accomodating team. My wife has just graduated from their IVF process and is about at about 10 months. Very happy Dr. Moussa and the AFMC staff was able to help us get this far. Would 100% recommend AFMC for anyone or any couple needing assistance towards infertility.J
Reading these other reviews makes me sad. I wish that my Wife and I felt the same way. The staff were all pretty likable, except for Eli the guy that deals with finances. He comes…Reading these other reviews makes me sad. I wish that my Wife and I felt the same way. The staff were all pretty likable, except for Eli the guy that deals with finances. He comes off abrasive and rude. Even made my wife cry. Dealing with women who are going through IVF, you would expect a certain amount of care and empathy. This guy is out of place. On the process itself, I felt we were blindsided with extra charges at every turn. They never prepared us for anything. We paid $5000 to have genetic testing on the embryos. But nobody from the clinic ever sat us down and went over what the results meant. On the day of our 2nd and last transfer, just minutes before the procedure, that is the moment they wanted to finally discuss the results in which they were discouraging us from implanting two embryos. Which made me get upset and made my wife cry. Just minutes before, putting emotional stress on my wife and probably impacting our chances negatively. After we did the pregnancy test 9 days later, I got a call from the girl, who said sorry it didn’t work. And that was the last we heard from them. Never checked on my wife one time. We gave them our life savings, we spent just about $28,000 and have nothing left. Not sure if we will ever get another try. I just kick myself every day, thinking I could have done more research, so I could have picked a better place. Maybe we would have not gotten pregnant at any place, but we could have felt like we got the best treatment and that we didn’t just throw away all our money and hopes. I would not recommend this clinic.F
I came here to freeze my sperm. All the staff are very nice and professional. I want to special thank Hannah who explain the details very well.Y
Dr. Moussa and her stuff are really professional and friendly during whole process. She answers all the questions and explain clearly for every steps. We are glad that we choice…Dr. Moussa and her stuff are really professional and friendly during whole process. She answers all the questions and explain clearly for every steps. We are glad that we choice the AFMC, now we cannot wait to see our first baby.P
I am so grateful to Dr. King, Kathy and Rose at AFMC. They treated me so kindly and were always ready to provide me with the support that I needed. The process was tedious, but…I am so grateful to Dr. King, Kathy and Rose at AFMC. They treated me so kindly and were always ready to provide me with the support that I needed. The process was tedious, but working with Dr. King, Kathy and Rose made it much more enjoyable.D
Hello, I have visited this clinic twice and I got pregnant the first time after my treatment. The babies were born healthy and without complications at 38 weeks. The doctor is…Hello, I have visited this clinic twice and I got pregnant the first time after my treatment. The babies were born healthy and without complications at 38 weeks. The doctor is very professional and very kind. I am happy to do my fertility treatments with them.T
I called this office and spoke to Lisa. I wanted to inform her that an infertility brunch was happening in the area. She was so rude and inconsiderate that I never got the chance…I called this office and spoke to Lisa. I wanted to inform her that an infertility brunch was happening in the area. She was so rude and inconsiderate that I never got the chance to tell her why I was calling before she hung up. I called back, and she said, what is it you want? I said I wanted to invite women from her center to an infertility brunch and before I could say anything further, she said they wouldn't be interested in telling their clients about it and hung up. I know how hard it is to struggle with infertility and how lonely that can be. If the doctor's office doesn't care about spreading the word or even listening to what can benefit their patients, I have to wonder how much they care about making families' dreams come true. There are many infertility doctors in the Inland Empire, and I suggest doing your homework before putting all your eggs into this basket.J
Great experience, lovely nurses, clean facilities and accommodating doctorS
Two years ago to take eggs, but in two years to do transplantation, only a 4BB blastocyst, I think to try, there is still the possibility of success, as expected in July 8 after…Two years ago to take eggs, but in two years to do transplantation, only a 4BB blastocyst, I think to try, there is still the possibility of success, as expected in July 8 after the transplant, successful implantation, today's second blood test, the report is very good, thank the doctor's good technology, the service staff has patience.A
Highly recommend any couple having issues TTC. The office staff is friendly, the medical assistants are very welcoming. Overall had a great experience from egg retrieval to…Highly recommend any couple having issues TTC. The office staff is friendly, the medical assistants are very welcoming. Overall had a great experience from egg retrieval to transfer, staff was always available if I had any questions. We had a successful transfer and had a healthy baby boy.R
I was seen by Dr J & Dr King during my care here, both great Dr’s. The office staff is friendly, the medical assistants are very welcoming & helped me feel super comfortable. All…I was seen by Dr J & Dr King during my care here, both great Dr’s. The office staff is friendly, the medical assistants are very welcoming & helped me feel super comfortable. All my questions were answered & easily was able to reach someone at the office for information. 5 stars because I’m super grateful to have had a successful frozen embryo transfer here! They made it possibleZ
We have been very happy with AFMC and their service. Staff members and doctors are friendly and professional.L
Since my first telephone conversation with Ligia i felt my fertility journey was also there's.. our first office visit was beyond what my husband imagined and that in its self is…Since my first telephone conversation with Ligia i felt my fertility journey was also there's.. our first office visit was beyond what my husband imagined and that in its self is amazing... the actual office itself is very open and inviting. The girls at the front desk are friendly and easy to connect with for me personally that is a huge part of the journey.. other places I've been your treated like a number and not a human being.. Athena took all our medical information. The lab tech is amazing she could see i was very nervous and reassured me that everything was going to be just fine. Dr.J is very open and informative as he explains his recommendations and comes up with a game plan but the whole time involves you. Which is super important since you're the actually going the the steps.. over all im super thrilled that my husband and I chose AMFC for our fertility journey..V
professional doctors and staffs here very nice and patient. I got very useful advices.W
Very nice service here, I have tried 2 different fertility clinics and AFMC is my third one. Different from previous clinics, at here, I can feel that Dr Jovanovic and nurses are…Very nice service here, I have tried 2 different fertility clinics and AFMC is my third one. Different from previous clinics, at here, I can feel that Dr Jovanovic and nurses are care about us, I can always find them even they are out of work. They are doing the right things and keeping their promises. So far, I am very satisfied with AFMC, hoping that we can have a ideal result on our treatment.M
I like AFMC very much. The environment is good.K
Doctors are very professional and very patient. When I first came here, I felt the warmth of the family. May everyone lives happily every day life.X
Staffs who work here are very professional and kind.Clinic route
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Provider
American Fertility Medical Center
Role
Fertility clinics
State
California
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