Patriot Conceptions respects your privacy and gives you the ability to request deletion of the personal data we may hold about you. Depending on how you have interacted with us, this can include a PC Mobile or portal account, contact details you submitted through a form on our website, MHB Journey event-session data, customer support records, or details associated with a connected social login. The steps below explain exactly how to make a request, what information to include, and what to expect once we receive it.

You can submit a request at any time. There is no cost to ask for deletion, and asking will not affect your ability to contact us again in the future or to start a new application later. If you are unsure which of your data we hold, you can still send a request and we will help you identify the records associated with your name, email address, or phone number.

1) Request deletion by email

Email info@patriotconceptions.com with the subject line Data Deletion Request. Using this subject line helps us route your message to the right team quickly so it is not mistaken for a general inquiry.

Please include:

• Your full name
• The email address and/or phone number you used to contact us
• Which services you used (MHB Journey, website form, portal, chat, phone, social messaging)
• For MHB Journey, an opaque request or receipt reference shown by the app, if available

We may ask you to verify ownership of the email address or phone number before processing the request. This verification step protects you by making sure that no one else can request deletion of your information on your behalf. Once we have confirmed your identity, we locate the records tied to the details you provided and remove the personal information we are able to delete, keeping only what we are required to retain for legal or compliance reasons.

2) PC Mobile accounts

In PC Mobile, open the Profile or Settings area, choose Privacy & security, then choose Request account deletion. The app opens our secure account-deletion request form. You can open the same form directly from this page if you no longer have the app.

The request covers your PC Mobile account and the associated information that Patriot Conceptions is able to delete. PC Mobile does not provide a separate in-app control for deleting only one category of account data while keeping the account. If you want to correct information or ask about the scope of a request, email us using the method above.

We may need to retain limited records for an applicable legal, clinical, financial, safety, dispute-resolution or contract period. Copies already sent to a care-team recipient at your direction are controlled by that recipient. We will explain any applicable retention when we respond to your verified request.

3) MHB Journey event data

In MHB Journey, open Privacy & support and choose Delete event data. This revokes the device session and removes the server-held registration reference, consultation, badge, push-token and pending Patriot Conceptions follow-up records tied to that session. The raw registration code is never retained and should never be included in a deletion email.

If you already sent a consultation, badge exchange or follow-up request to another organization, deletion from the MHB Journey service may create a downstream withdrawal request rather than prove that the recipient has deleted its copy. The app will distinguish pending withdrawal from completed deletion. You can also email us using the steps above and identify the service as MHB Journey.

Your Pile photos, voice notes, recognized text and private notes stay on your device and are not held by the MHB Journey service. Clear them in the app or remove the app from your device. Files you chose to export are controlled by the destination you selected; Patriot Conceptions cannot delete or recall an outside copy that it never received.

4) Facebook Login / Meta data deletion

If you previously connected through Facebook Login, you can also remove access via Facebook and request data deletion through Facebook’s “Apps and Websites” settings: https://www.facebook.com/settings?tab=applications .

Remove the “Patriot Conceptions” app (if present), then use Facebook’s “View Removed Apps and Websites” flow to submit a data deletion request. Removing the app stops any further data sharing through that connection, and the deletion request asks us to clear the information that was previously shared. You can combine this with the email request above if you want us to confirm in writing that the connected data has been removed.

5) Portal accounts

If you have a portal account, you can request deletion using the email method above, and we will guide you through the appropriate steps. Deleting your portal data removes the information stored in your account along with the account itself. If your portal account is connected to an active surrogacy or egg donation journey, we will explain which records can be removed immediately and which may need to be retained while the journey or any related agreement is still in progress.

What to expect after you submit a request

After we receive and verify your request, we confirm the records associated with your name and contact details and delete the personal information we are able to remove. Processing times can vary based on the verification step and any legal, clinical, financial, safety or contractual retention obligations that apply to specific records. If we are unable to delete a particular piece of information, we will tell you why and let you know how long it must be retained.

For more information about how we collect and use data, please see our Privacy Policy.