Support Ticket

Submit a support request

Use structured ticketing for reimbursements, travel/lodging, scheduling, care-team changes, application issues, and medical records support.

Back to resources Talk to a care manager

Service Ticket

Submit a support request

Use structured ticketing for reimbursements, bookings, appointments, care changes, application issues, and medical record requests.

First-line case managers: Kate, Shhrina, Elaine.

Escalation managers: Sobeida, Sunny.

Chinese IP case updates are routed through a WeChat group workflow and mirrored to the case timeline.

For urgent medical emergencies, call your clinic or emergency services directly.

Fast path

Sign in from the top account menu to auto-fill your profile details.

Priority is auto-suggested based on request type.

Auto-routing preview

Channel: Portal ticket queue

First-line: Kate, Shhrina, Elaine

Escalation: No immediate escalation required

Attachment workflow for receipts and documents is being finalized. Mention what files are needed in your message for now.